Philips Essence 5000 Series User manual

User
Manual
Smart deadbolt
Home Access
Register your product and get
support at www.philips.com/support
5000 series

Contents
1 Warnings & Safety 02
2 How to Install
03
3 How to Setup 13
Parts List
Assembly View
Install the Lock
Install the Door Position Sensor
Download the Philips Home Access App
Create a User Account
Add the Device
Calibrate the Door Position Sensor
Connect to Your Home Wi-Fi Network
6 Troubleshooting 25
4 How to Use 14

Factory Reset & Default Settings
Format of Entry Methods
Add a Palm ID
Unlock with Palm ID
Lock & Unlock
5 Add the Chime 22
Product Overview
Operations & Features
Add the Chime
Safety
Caution
Returns & Disposal
7 Warranty 27
28
9 ISED Statement 29
8 FCC Statement
1

◆Before using this product, please read and understand all instructions. Damage caused
by failure to follow the instructions is not covered by the warranty.
◆Only use components the manufacturer provided and suggested accessories.
◆Only use non-rechargeable CR123A Lithium Batteries.
◆Do not forcibly disassemble the product to trigger an alarm or damage the product.
◆
damage.
◆Do not remove the batteries during lock setup and operation.
◆Change the default master PIN code immediately via the Philips Home Access app after
completing the installation.
Caution
◆
◆Do not connect the 2 poles of the batteries to metals to avoid a short circuit and
potential explosion.
◆Any replacement component should be performed by Philips, a Philips-authorized
service center, or a professional technician.
◆Do not use parts or accessories manufactured by others, except batteries.
◆Do not expose products to places that have water leakage or splashing.
Returns & Disposal
◆Locks can be returned at an authorized Philips service center. Appropriate compensation
will be provided if the returned product meets Philips's conditions.
◆Please follow local regulations and do not throw the used products or batteries into
normal household waste.
1 Warnings & Safety
Safety
2

2 How to Install
Parts List
User
Manual
Upper Screw & Screw
Post (Optional)
Mounting
Template
Door Position
Sensor
Backup Keys Drive-In Collar Drilling Template
Exterior Assembly Latch Bolt Mounting Plate
CR123A Lithium Battery Cover Interior Assembly
Screws (2)
Mounting Plate
Screws (2)
Reinforcement
Plate (Optional)
Strike Plate Strike Plate Screws (2) Latch Bolt Screws (2)
Reinforcement Plate
Screws (2)
(Optional)
Door Position Sensor
Mounting Template
19 User Manual 20
Interior Assembly
4
Door Position Sensor
17
Door Position Sensor Cap
Wireless Chime
18
Door Sensor
Screws (2)
Batteries (4)
Quick Start
Guide
Quick Start Guide 3

Assembly View
1.
2.
3.
4.
5.
Exterior Assembly
Latch Bolt
Mounting Plate
Interior Assembly
CR123A Lithium Batteries (4)
6. Battery Cover
7. Interior Assembly Screws (2)
8. Mounting Plate Screws (2)
13.Upper Screw and Screw Post (Optional)
14.Keyhole Cover & Doorbell Button
15.Backup Keys (2)
9.
11.
12.
Reinforcement Plate (Optional)
Strike Plate Screws (2)
Reinforcement Plate Screws (Optional) (2)
10.Strike Plate
Latch Bolt Screws (2)
13 (Optional)
13 (Optional) 65
2 3
78101112 9
1
14
4
15
4

Exterior Assembly
Interior Assembly
1
2
3
4
6
5
7
8
9
2
1
3
5
4
6
8
9
7
1
3
2
6
5
4
7
Exterior Proximity Sensor
Status Indicator
Touchscreen Keypad
Cancel Key

Palm ID Reader
Doorbell
Keyhole Cover
Keyhole
1
2
3
4
6
5
7
Battery Cover
CR123A Lithium Batteries
Reset Button
Interior Proximity Sensor
Privacy Button
Installation Buckle
Thumb Turn
5

       
door is 1-1/2’’ or 2-1/8" (38mm or 54mm).
       
door edge is 1" (25mm).
Install the Lock
1      
either 2-3/8" or 2-3/4" (60mm or 70mm).
2
1’’
25 mm
Prepare the Door and Check the Dimensions
Required Tools
2-3/8’’ or 2-3/4’’
(60mm or 70mm)
Backset
      
1-3/8" to 2" (35mm to 50mm) thick.
3Make sure the hole in the door frame is
drilled a minimum of 1’’ (25mm) deep to
leave enough space for the deadbolt to
extend into the door frame when the
door is locked.
4
1-3/8’’ to 2’’
(35mm to 50mm)
1’’
25mm
Make sure the door frame is aligned with the door
and there are no obstructions in the door frame.
Attention
1-1/2" or 2-1/8"
(38mm or 54mm)
#2 Phillips Screwdriver
6


Drilling Template
OPTIONAL: Drill a hole for Upper Screw.
5
Installing this screw onto the Exterior Assembly is OPTIONAL. It is used for additional security or when a door is weak
or warped.
Attention
7

Install the Latch Bolt.
7
Chiseled

Latch Bolt.
6
Hold the Latch Bolt in front of the door hole,
       
door edge. Is the slotted hole centered in the
door hole?

required.
Proceed to the next step.
YES
The slotted hole is
NOT centered.
Rotate and pull the
Latch Bolt as
shown to extend it.
NO
Latch Bolt Screws
1
2
up
2-3/4"
(70mm)
2-3/8"
(60mm)
pull
Not chiseled
Drive-In Collar
1
3
2
4
8

Strike Plate Screws
Make sure the hole in door frame is drilled a minimum
of 1"(25mm) deep.

deadbolt locks and unlocks smoothly.
8Install the Strike Plate on the door frame. 9
Attention
Install the Exterior Assembly
(Optional)
Before installing the Exterior and Interior Assembly,
make sure the Latch Bolt is fully retracted (in the
unlocked position).
Attention
Unlocked
Locked
Measure the diameter of
the hole in the door.
1-1/2" or 2-1/8"
(38 or 54mm)
Remove the spacer
Proceed to next step
1-1/2" (38mm)
2-1/8" (54mm)
Attention
The Upper Screw & Screw Post on the top is OPTIONAL.
It is used for additional security, or when a door is weak
or warped.
10 With the Latch Bolt fully retracted (in the
unlocked position), route the cable below
the Latch Bolt, and insert the tailpiece
through the slot in the Latch Bolt.
Tailpiece
Move the Installation Buckles on both sides of
the Interior Assembly upwards to remove the
Mounting Plate from the interior base.
11
Do not insert the key when you are installing.
9


Attention
Route the cable through the hole in the Mounting
Plate.
The Upper Screw on the top is OPTIONAL.
Before installing the Upper Screw, fasten the Screw
Post into the hole of the Exterior Assembly.
Push the Battery Cover up in the direction
as illustrated.
13 Insert the cable connector of the Exterior
Assembly to the socket on the Interior

until it is completely attached.
14
Install the Interior Assembly
Attention
Secure the Mounting Plate with the
Mounting Plate Screws. Do not
overtighten screws.
12
10

Keep the Thumb Turn in the vertical position,
toggle the Installation Buckle upwards, and
install the Interior Assembly.
15 Attach the Interior Assembly to the Mounting
Plate, toggle the Installation Buckle downwards,
and fasten using the Interior Assembly Screws.
16
Install the 4 CR123A batteries.
17 Press and hold the Reset Button for at
least 5 seconds until you hear a beep. This
activates the lock-handing process and
must be completed before setting up the
lock.
18
Need help?
U.S.A. & Canada: [phone]
Ensure the cable is not pinched or the lock will
not function properly.
Attention
Interior Assembly
Screws
Note:
Do not use
other screws.
11

There are two ways to install the Door Position Sensor: Surface Mount and Flush Mount. Refer to the Door

It is recommended to install the Door Position Sensor using the Surface Mount method to avoid drilling
additional holes in your door.
Install the Door Position Sensor
Assembly View
How to Install
Cover
Door Position Sensor
Mounting Screws (Optional) (2)
Mounting Housing
Magnet
1
2
3
4
Door Position Sensor
Mounting Template
5
Mounting Tape
6
Door Position Sensor
Cap (Optional)
7
1 2 3 4 5 6 7
INDOOR
Surface Mount Flush Mount
INDOOR
If you want to use the Door Position Sensor but prefer not to drill into the door frame, install the surface mounted Door
Position Sensor using the Mounting Tape ONLY.
Attention
12

3 How to Setup
Download the Philips Home Access App
Create a User Account
Register and log in to the Philips Home
Access app.
QR code
Home Access
Add the Device
Enable Bluetooth on your phone and click the
“Add device” button on the app.
Scan the QR Code or manually enter the ESN
located on the back of the Battery Cover and
complete the pairing steps following the in-app
instruction.
Scan the QR Code to download the Philips Home Access app.
QR Code
Calibrate the Door Position Sensor
Follow the instructions in the app until you have successfully calibrated your smart lock and the Door
Position Sensor together.
The process of calibrating the Door Position Sensor should be carried out near the smart lock.
If the Philips Home Access app fails to calibrate the lock, check whether the Door Position Sensor has been installed
correctly and try again.
Attention
13

Connect to Your Home Wi-Fi Network
Follow the instructions to connect the lock to the Wi-Fi network.
26 feet (8 meters)
The lock is only compatible with the 2.4 GHz Wi-Fi network. Make sure your phone is connected to the same 2.4 GHz
Wi-Fi before operating.
For optimum connectivity, it is recommended that the home router be no further away from the lock than 26 feet (8
meters).
During the connect process position yourself between the lock and the Wi-Fi Router.
Attention
INDOOR
Home
Access Wi-Fi 2.4GHz
14

4 How to Use
Feature De�nitions
The Master PIN Code can be used to unlock the deadbolt in Away Mode and Privacy Mode. The
default Master PIN Code (12345678) must be changed before setting up. The owner/manager

Master PIN code
Unlock with your Plam(s), PIN Codes, Backup Keys, or a gentle touch on the Philips Home Access
app. The Palm IDs and PIN Codes can be managed on the Phillips Home Access app.
Multiple Ways to Unlock
Tap "Share device" on the Phillips Home Access app to share access with your family or friends.
The access can only be shared and accepted via the Phillips Home Access app.
Simple Sharing


Wi-Fi network.
Lock Activity
Lock the door by simply pressing and holding any key on the touchscreen for 2s.
One-Touch Locking
Generate PIN codes remotely for guests or a service technician through the Philips Home Access
app. It can be a One-Time PIN Code that will be deleted upon use or a duration PIN code that will

Temporary PIN Codes
The unit will automatically lock after it has been unlocked when this setting is on. This feature is
disabled by default. The time delay can be programmed between 30 and 180 seconds in the
Philips Home Access app. The auto lock can also be set in the Philips Home Access app after
calibrating the door position sensor for an immediate auto-lock when the door is closed.
Auto-Lock
After 10 unsuccessful attempts to unlock by PIN Code and/or Palm ID, the keypad will be
temporarily disabled for 3 minutes.
Wrong Entry Limit
The sounds can be muted when pressing the keypad. However, you will still hear low battery
warnings and system alerts.
Silent Mode
15

Push and hold the Privacy Button on the Interior Assembly for 3 seconds to activate Privacy Mode.
This will restrict all User PIN Codes and Palm IDs. Privacy Mode will be disabled automatically after
unlocking the door with the Thumb Turn or the Master PIN Code.
Privacy Mode
The deadbolt will automatically unlock as you approach and grab the door knob or lever indoors.
This feature is disabled by default.
Enable it by setting it on the Philips Home Access app.
Grab and Go
This is a safety feature when you leave your house for a vacation or long trip. Away Mode restricts
all User PIN Codes and Palm ID until the Master PIN Code is entered on the touchscreen keypad.
When the lock is unlocked by the Thumb Turn, an alarm will sound for 1 minute. It will also send a

Enable it by setting it on the Philips Home Access app.
By entering the Master PIN Code on the keypad or setting it on the Philips Home Access app, you
can disable the alarm and the Away Mode.
Away Mode


Philips Home Access app.
Replace the low batteries with 4 new CR123A Lithium Batteries.
Low Battery Alarm
16

Limited lifetime for mechanical and 2 years for electronical warranty
This procedure erases all user and network settings
and unpairs the lock from users' accounts.
All paired accessories will also be removed. Restoring
the lock will also activate the lock-handing process.
Press the Reset Button for at least 5 seconds until you
hear the tone prompting you to restore the default
settings.
Function
Master PIN Code
Auto-Lock
Silent Mode
Shut Down Time
Away Mode
Default Setting
12345678
Disabled
Disabled
3 minutes
Disabled
Factory Reset & Default Settings
1. Master PIN Code (4 to 10 digits): The default Master PIN Code is 12345678. Change the default Master
PIN Code before setting other codes.
2. User PIN Code (4 to 10 digits): A total of 100 User PIN Codes can be set and stored in the lock.
3. Palm ID: 50 Palm IDs can be set and stored in the lock.
4. Both Master and User PIN Codes do not support the following combination of numbers:
12345678
87654321
22222222
5683
568391
915683
If
then
and
A.
A. Forward number
B. Backward number
C. Repeated number
D. Contain existing code
B.
C.
D.
Format of Entry Methods
Calibrate the Door Position Sensor
Follow the instructions in the app until you have successfully calibrated your smart lock and the Door
Position Sensor together.
17

Add a Palm ID
1. Click the "Add Palm ID" button in the Philips Home Access app.
2. Follow the in-app instructions and place your palm in front of the Palm ID Reader. Keep your palm still
while the Palm ID Reader is scanning your palm. The Palm ID Reader will scan your palm vein patterns to
create your unique Palm ID. All of the Palm IDs are securely stored locally.
3. Name the new Palm ID in the app.
After adding a Palm ID, the Palm ID
reader can recognize any palm
direction within a 180-degree range
centered on the palm.
It is recommended to add two Palm IDs for
each palm. Place your palm upward to

palm downward to add the second Palm
ID. This way, you will be able to unlock the
lock regardless of the position of your
palm.
2" - 6"
(50 - 150mm)
Ensure your palm is about 2"-6" (50-150mm) from the Palm ID Reader.
Ensure that nothing covers the Palm ID Reader or your palm.
Hold your hand still during the Palm ID enrollment process.
Attention
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