Philips ErgoLine D330 User manual

ErgoLine D330/D340/D310/D320
Customer Engineer Manual

3513 302 60092
February 1999

ErgoLine D330/D340
Customer Engineer Manual
i
CONTENTS
INTRODUCTION ............................................................................................1-1
Features..................................................................................................1-1
ErgoLine D330.........................................................................................1-1
User Features..........................................................................................1-1
Keys.........................................................................................................1-2
Interfaces................................................................................................1-2
Variants...................................................................................................1-2
ErgoLine D340.........................................................................................1-3
User Features..........................................................................................1-3
Keys.........................................................................................................1-3
Interfaces................................................................................................1-4
Options ...................................................................................................1-4
Variants...................................................................................................1-4
Quick Scan Card of ErgoLine Models...................................................1-5
Physical Layout ......................................................................................1-7
Description of Functions ........................................................................1-10
Numeric Keys..........................................................................................1-10
Programmable Keys..............................................................................1-10
Fixed Function Keys................................................................................1-10
Cursor Keys.............................................................................................1-10
Soft Keys (D340)......................................................................................1-11
2x24 Display (D330)................................................................................1-11
4x40 Display (D340)................................................................................1-11
Loudspeaker ..........................................................................................1-12
External Microphone.............................................................................1-12
2-Wire/4-Wire Line Interface..................................................................1-12
PC Interface...........................................................................................1-12
Handset Cord Socket............................................................................1-12
Software Hatch......................................................................................1-12
Audio Socket (D340)..............................................................................1-12
Static Interface Socket (D340) ..............................................................1-12
Optional Power Supply (D340)..............................................................1-12
DSS Connector Cover (D340)................................................................1-13
V.24 Data Option...................................................................................1-13
Infra-Red ASCII Keypad Port.................................................................1-13
INSTALLATION ..............................................................................................2-1
Unpacking..............................................................................................2-1
ErgoLine D330.........................................................................................2-1
ErgoLine D340.........................................................................................2-1
Power Supply..........................................................................................2-1

ErgoLine D330/D340
Customer Engineer Manual
ii
Cabling...................................................................................................2-2
Power Cord............................................................................................2-2
Handset Cord.........................................................................................2-2
Terminal Line Cord.................................................................................2-2
PNT1 ........................................................................................................2-3
SoInterface.............................................................................................2-3
UPN Interface ...........................................................................................2-3
Cable and Distances.............................................................................2-4
Connecting the D330 ErgoLine Terminal ..............................................2-6
D330 Terminal Endpoint Identification (TEI)..........................................2-7
Connecting the D340 ErgoLine Terminal ..............................................2-8
D340 Terminal Endpoint Identification (TEI)..........................................2-9
System Requirements.............................................................................2.11
Preparing Download Information..........................................................2-12
V.24 Port Characteristics .......................................................................2-12
Function Key Data.................................................................................2-12
Function Key Layout..............................................................................2-14
Facility Codes and Local Functions......................................................2-17
System Preconditions.............................................................................2-19
Downloading Examples.........................................................................2-26
Optional Interfaces................................................................................2-29
Audio Interface......................................................................................2-29
Static Interface.......................................................................................2-30
V.24 Interface Option............................................................................2-31
PC Interface Option ..............................................................................2-39
Installing the DSS Options ......................................................................2-40
Installing Optional Line Interface..........................................................2-41
ASCII Keyboard......................................................................................2-42
International Character Selection........................................................2-43
Function Key Numbering.......................................................................2-44
PROGRAMMING TELEPHONE PARAMETERS .........................................................3-1
ErgoLine D330 Programming Map........................................................3-1
ErgoLine D340 Programming Map........................................................3-2
Terminal Locking and Unlocking of the D330/D340.............................3-3
MAINTENANCE AND TESTING ..........................................................................4-1
Selecting a Test ......................................................................................4-1
Show Software Version..........................................................................4-2
Display Test.............................................................................................4-2
Keyboard Test........................................................................................4-2
LED Test...................................................................................................4-2
Memory Test...........................................................................................4-3
EEPROM Erasure.....................................................................................4-3
Analogue Interface Test........................................................................4-3
Digital Interface Test..............................................................................4-4
Call Progress Codes...............................................................................4-5

ErgoLine D310/D320
Customer Engineer Manual
i
CONTENTS
INTRODUCTION ............................................................................................5-1
Features..................................................................................................5-1
ErgoLine D310.........................................................................................5-1
User Features..........................................................................................5-1
Keys.........................................................................................................5-1
Interfaces................................................................................................5-1
Accessories.............................................................................................5-1
ErgoLine D320.........................................................................................5-2
User Features..........................................................................................5-2
Keys.........................................................................................................5-2
Interfaces................................................................................................5-2
Accessories.............................................................................................5-2
Maintenance.........................................................................................5-2
Quick Scan Card of ErgoLine Models D310 and D320........................5-3
Physical Layout ......................................................................................5-4
Description of Functions ........................................................................5-4
INSTALLATION ..............................................................................................5-5
Cabling...................................................................................................5-5
Handset Cord.........................................................................................5-5
Terminal Line Cord D310-2W, D320-2W, D320-4W................................5-5
Terminal Line Cord D310-4W .................................................................5-5
PNT1 ........................................................................................................5-6
SoInterface.............................................................................................5-6
UPN Interface ...........................................................................................5-6
Cable and Distances.............................................................................5-7
Connecting the ErgoLine Terminal........................................................5-7
Endgerät Auswal Ziffer (EAZ) .................................................................5-8
Adjusting the EAZ for D320....................................................................5-8
Adjusting the EAZ for D310....................................................................5-9
PROGRAMMING...........................................................................................5-10
Terminal Locking and Unlocking of the D320 ......................................5-10
Locking of EAZ........................................................................................5-10
Unlocking of EAZ....................................................................................5-10
Locking of all programming..................................................................5-10
Unlocking of all programming..............................................................5-10
MAINTENANCE ............................................................................................5-11
Self test of the Ergoline D310.................................................................5-11
Self test of the Ergoline D320.................................................................5-12

ErgoLine D310/D320
Customer Engineer Manual
ii

ErgoLine D330/D340
Customer Engineer Manual
Page 1-1
INTRODUCTION
The SOPHO ErgoLine D330 and ErgoLine D340 are the first of a new range of digital
terminals for use on the Philips iS3000 PABXs. The D330 and D340 are designed to
replace the S370, S375, S375D, P370, P370D, P375 and P375D.
The ErgoLine D330 and ErgoLine D340 have modular, interchangeable line
interfaces. The line interface can be changed from a 4-wire S0interface to a 2-wire
UPN interface in the field.
A PC interface is available for CTI (Computer Telephony Interface) applications via
TAPI. This interface is available as standard on the D340 and the D330.
The ErgoLine D340 has the following additional options available, all of which are
field upgradable:
• Up to 3 DSS modules giving the user up to 3x14=42 additional programmable keys
• ASCII keypad allowing data to be entered into the terminal via an Infra Red link.
• V24 interface allowing users to send data files via the ErgoLine D340.
FEATURES
The terminals have the following features.
ErgoLine D330
User Features
• Tiltable 2x24 alphanumeric display
• Handset volume control
• 12 key numeric keypad, all of which can also be used as speed-dial keys
• Last number redial (5 numbers)
• Last unanswered calls (10 numbers)
• Loudspeaker (for hands free)
• Microphone (for hands free)
• Loudspeaker volume control
• Ringer volume and ringer pitch control
• Headset mode (the headset is connected via a splitter, which can be
ordered)
• Off-line number preparation
• Executive / secretary group functionality
• Status monitoring of group members
• Auto-answering mode
• Intercom operation
• Real time charging info (in currency)
• Personal name and number directory (100 names)
• 136 memories consisting of
• 100 name/number directory
• 12 dual level memory keys

ErgoLine D330/D340
Customer Engineer Manual
Page 1-2
• Keypad keys
• Help (context sensitive)
Keys
• Fixed function keys
• volume control keys
• hold (including LED)
• loudspeaker (including LED)
• microphone mute (including LED)
• last number redial
• shift key (including LED) for second level memory access
• options key to display relevant features
• exit key
• backspace key
• 4 cursor keys for scrolling through information up/down and horizontally
• OK key
• 12 programmable keys, each of which can be programmed with 2
numbers/functions. Each key has:
• associated LEDs
• labels to capture the information which is programmed under each key
• 12 key numeric key-pad
Interfaces
• Interchangeable line interfaces:
• 4-wire S0interface
• 2-wire UPN interface
• PC interface for use with TAPI compliant applications
Variants
• The ErgoLine D330 can hold up to 4 languages
• A choice of two colours is available

ErgoLine D330/D340
Customer Engineer Manual
Page 1-3
ErgoLine D340
User Features
• Tiltable 4x40 alphanumeric display
• Handset volume control
• 12 key numeric keypad, all of which can also be used as speed-dial keys
• Last number redial (10 numbers)
• Last unanswered calls (15 numbers)
• Loudspeaker (for hands free)
• Microphone (for hands free)
• Loudspeaker volume control
• Ringer volume and ringer pitch control
• Context sensitive soft keys near the display
• Headset mode (the headset is connected via a splitter, which can be
ordered)
• Off-line number preparation
• Executive / secretary group functionality
• Status monitoring of group members
• Auto-answering mode
• Intercom operation
• Personal name and number directory (100 names)
• Messaging
• Real time charging info (in currency)
• 136 memories consisting of
• 100 name/number directory
• 12 dual level memory keys
• Keypad keys
• Help (context sensitive)
Keys
• Fixed function keys
• volume control keys
• hold (including LED)
• loudspeaker (including LED)
• microphone mute (including LED)
• last number redial
• shift key (including LED) for second level memory access
• help key
• exit key
• backspace key
• 4 cursor keys for scrolling through information up/down and horizontally
• OK key
• 12 programmable keys, each of which can be programmed with 2 speed-dial
numbers or 2 functions, or 1 function and 1 speed-dial number. Each key has
an associated LED (Note: The LED indication is only used with Level 0.)
• 12 key numeric keypad

ErgoLine D330/D340
Customer Engineer Manual
Page 1-4
• Context sensitive Softkeys
Interfaces
• Static interface - an RJ11 socket on the terminal base which supplies
input/output control. This can be used with a second bell, door opener or door
lamp as output, or with a footpedal as input.
• Audio input/output which can be connected via the RJ11 socket on the
terminal base
• Interchangeable line interfaces:
• 4-wire S0interface
• 2-wire UPN interface
• PC interface for use with TAPI compliant applications
• Infra-red interface for communicating with the optional ASCII keypad
Options
• DSS (Direct Station Select) modules offering an additional 14 programmable
keys per module. Up to three modules can be connected to an ErgoLine D340
giving a total of 12 (blue keys on the phone) + 14 (DSS) + 14 (DSS) + 14 (DSS) =
54 programmable keys. Each key can be programmed with 2 functions or 2
speed-dial numbers, or 1 function and 1 speed-dial number. The DSS modules
are field installable and require an external power supply.
• V.24 data option allowing data transfer from the ErgoLine D340. The V.24
option requires an external power supply and is field upgradable. The V.24
option occupies one of the two B-channels allowing a voice call to be made
at the same time as a data call.
Note: The V.24 data option has a fixed TEI of 1. i.e. the DTX-I, DLX-U, DLC-U and
PNT-1 must be in 2B mode to make the data available.
• ASCII keypad for entering messages or updating the internal directory. The
ASCII keypad is an infra-red device and can be installed by the user himself.
• The ErgoLine D340 is normally line powered. However, a power supply is
required if either a V24 option or DSS is fitted.
Variants
• The ErgoLine D340 can hold up to 4 languages
• A choice of two colours is available

ErgoLine D330/D340
Customer Engineer Manual
Page 1-5
QUICK SCAN CARD OF ERGOLINE MODELS
Description
ErgoLine D330
ErgoLine D340
Screen size 2 x 24 4 x 40
Adjustable screen yes yes
Soft keys none 4
Programmable keys (attached label) 12 with LED 12 with LED
Functions down-loadable (under keys) yes yes
Programmable memory (hidden label) 12 12
Fixed function keys 10 10
Cursor: horizontal 2 keys 2 keys
Cursor: vertical 2 keys 2 keys
OK key yes yes
Loudspeaker volume control yes yes
Handset volume control yes yes
Loud hearing yes yes
HANDS-FREE yes yes
Mute yes yes
Intercom yes yes
Headset operation yes yes
Last number redial 5 10
Hold yes yes
Message waiting LED yes yes
Callers base 10 15
Notice (receive) *yes yes
Notice (send) no yes
Personal directory 100 names 100 names
Dial by name yes yes
Alphabet on keypad yes yes
Charging info (in currency) yes yes
Memo handling no yes (typed)
User guidance via display yes yes
Width 270mm 270
Depth 230mm 230mm
Height 66 - 106mm 69 - 128mm
Colours available Dark grey & Light
grey Dark grey & Light grey
Static interface no yes
Audio input/output no yes
DSS module none up to 3
Extra earpiece yes, via splitter yes, via splitter
V.24 data module no yes
PC interface yes yes
separate QWERTY/QWERTZ no yes
Digital 2-wire U
PN
version for DLX-U modular modular
Digital 4-wire S
0
version for DTX-I or PNT1 modular modular
Quick reference card 4 languages
included with
terminal
4 languages
included with
terminal
User guide ordered separately ordered separately
Equivalent previous models P370, S370 P370D, P375, P375D,
S375, S375D
*Not saved in Callers List for the D330

ErgoLine D330/D340
Customer Engineer Manual
Page 1-6
FIGURE 1-1. BLOCK DIAGRAM OF ERGOLINE D330 & D340
Power
Supply
Line Interface
Circuit
Microprocessor
Terminal
Adapter 1
EPROM
RAM
EEPROM
Static
I/F 1
Infra-Red
I/F 1
TAPI
Audio I/O 1
Handset
Loudspeaker
Microphone
ARCOFI
Display LEDs
& Keys
Tx
Rx
IN
OUT
V.24
8V~
5V
Interchangeable
Line Interface:
- 2-wire UPN
- 4-wire S0
voice
(B0/B1)
data
(B1)
messages
(D)
Note 1: The Infra-Red, Static, Audio
and V.24 interfaces are not
available on the D330

ErgoLine D330/D340
Customer Engineer Manual
Page 1-7
PHYSICAL LAYOUT
The physical parts of the ErgoLine D330 and D340 are illustrated in the following
diagrams. 2x24 Display
Loudspeaker
Volume Control
Cursor Keys
Programmable Keys
Alpha-numeric Keys
Microphone
Fixed Function Keys
FIGURE 1- 2 TOP VIEW OF ERGOLINED330.
PC Interface
Handset
cord
socket
Software
hatch
2-wire/4-wire
Line I/F
2-wire orientation
4-wire orientation
FIGURE 1-3. BOTTOM VIEW OF ERGOLINE D330

ErgoLine D330/D340
Customer Engineer Manual
Page 1-8
4x40 Display
Microphone
Soft Keys
Loudspeaker
Volume Control
Cursor Keys
Programmable Keys Alpha-numeric Keys
ASCII Keypad
Infra-red Port
Fixed Function Keys
FIGURE 1-4. TOP VIEW OF ERGOLINE D340
Figure 1-5. Bottom View of Ergoline D340
PC Interface V24 Data option
Handset
cord
socket
Audio
socket
Software
hatch
Static I/F
socket
DSS
connector
cover
2-wire/4-wire
Line I/F
Optional
power
supply

ErgoLine D330/D340
Customer Engineer Manual
Page 1-9
FIGURE 1-6. EXPLODED VIEW OF ERGOLINE TERMINAL

ErgoLine D330/D340
Customer Engineer Manual
Page 1-10
DESCRIPTION OF FUNCTIONS
Numeric Keys
The Numeric Keys are used when initiating a call, invoking an exchange facility,
storing and retrieving numbers or when programming the ErgoLine.
Programmable Keys
The Programmable Keys can be used to store various PABX commands including
speed-dial and group features. Each Programmable key has an LED and a label.
Fixed Function Keys
The Fixed Function Keys are used as follows:
LOUDSPEAKER Press this key to select and de-select
hands-free
operation, or to de-select
listen-in
and select
soft-speaking
MIC.Press this key to switch the
active microphone
off
and on. The LED indicates the status of the active
microphone as follows:
• LED off: The handset microphone is on because
the handset is in use, or the set is idle
• LED flashing: The microphone is off; the other
party cannot hear you
• LED on: The microphone is on
REDIAL Press this key to recall the
re-dial list
(5 numbers on
the D330, 10 numbers on the D340). The number to
be redialled can then be selected using the Cursor
Keys
EXIT Press this key to leave a programming function
BACKSPACE Press this key to
erase
the last character when
editing
HELP (D340 only)
OPTIONS (D330 only) Press this key for on-screen, context sensitive help
Press this key to get access to the context sensitive
options which are available in the terminal.
SHIFT Press this key to select the second level of
keypad/memory keys.
When programming, use this key to switch
between numbers and letters on the keypad.
Use this key in conjunction with the cursor keys to
change mode (data version only).
HOLD Press this key to put a caller
on hold
or to move
between callers on hold. The Hold key is also used
when setting up a three-party conference
Cursor keys
The Cursor Keys consist of two horizontal scroll keys, indicated <and >, and two
vertical scroll keys, indicated ∧and ∨, plus an OK key. The scroll keys are used to

ErgoLine D330/D340
Customer Engineer Manual
Page 1-11
move around displayed menu items. The OK key is used to complete the
acceptance of functions when they are being invoked.
Soft Keys (D340 only)
The ErgoLine D340 has four Soft Keys. These keys are used in conjunction with
related functions displayed on the LCD.
2x24 Display (D330 only)
The ErgoLine D330 has an LCD display with 2 lines of 24 alphanumeric characters.
The display shows the following information:
• Numbers/names dialled from the numeric keypad
• Numbers/names dialled from a programmable key
• Incoming call numbers/names
• Incoming call waiting numbers/names
• Numbers being programmed into memory
• 3 party conference members
• Time and date
• Cost indication for metered calls
• Duration of metered calls
• Call progress information
• System information
• Messages received (not saved in callers list)
4x40 Display (D340 only)
The ErgoLine D340 has an LCD display with 4 lines of 40 alphanumeric characters.
The display shows the following information:
• Numbers/names dialled from the numeric keypad
• Numbers/names dialled from a programmable key
• Incoming call numbers/names
• Incoming call waiting numbers/names
• Numbers being programmed into memory
• 3 party conference members
• Group observation display
• Time and date
• Cost indication for metered calls
• Length of metered calls
• Data being entered in via the ASCII keyboard
• Call progress information
• System information
• Messages received (saved in callers list)
• Active notice text

ErgoLine D330/D340
Customer Engineer Manual
Page 1-12
Loudspeaker
The loudspeaker is used during hands-free operation, for ringing, for error beeps
and for group indication (softringing).
External Microphone
The External Microphone is used during hands-free operation.
2-Wire/4-Wire Line Interface - Refer to page 2-41 for installation
The ErgoLine D330 and ErgoLine D340 have modular line interfaces which allow
the line interface to be changed from a 4-wire DTX-I S0interface to a 2-wire DLX-U
UPN interface. These changes can be made in the field.
PC Interface - Refer to page 2-39 for more detail
This is used for driving the terminal via a PC allowing TAPI-compliant applications
to be used via this interface.
TAPI is the Microsoft standard for Computer-Telephony Integration (CTI). When this
option is available it is simple for a user to connect a PC to the 9-pin D-type
connector on the rear of the ErgoLine terminal. A TAPI software driver will be
provided enabling TAPI-compliant applications to be used via the interface.
A basic TAPI application introducing the user to TAPI will be included. The TAPI
driver is compatible with Windows 3.1/3.11 and Windows 95.
Handset Cord Socket
This is used to connect the handset or headset. A splitter can also be connected
which allows switching between handset and headset.
Software Hatch
Use to access the PROM sockets on the terminal motherboard.
Audio Socket (D340 only) - Refer to page 2-29 for more detail
An RJ11 socket on the base of the ErgoLine D340 can be used to connect audio
devices (e.g. a voice recorder).
Static Interface Socket (D340 only) - Refer to page 2-30 for more detail
An RJ11 socket on the base of the ErgoLine D340 can be used as an external
control line for items such as a second bell, a door opener or a door lamp. A
single input channel for foot-switch operation is also available.
Optional Power Supply (D340 only)
The ErgoLine D340 is normally line powered. If either a V.24 option or DSS(s) are
fitted, an external power supply is required. This can be fitted in the field.

ErgoLine D330/D340
Customer Engineer Manual
Page 1-13
DSS Connector Cover (D340 only) - Refer to page 2-40 for more detail
Additional Direct Station Select (DSS) modules can be connected to an ErgoLine
D340. Each DSS module offers an additional 14 programmable keys. Up to three
DSS modules can be fitted for a total of 42 additional keys.
An external power supply is required if one or more DSS modules are fitted.
V.24 Data Option (D340 only) - Refer to page 2-31 for installation details
If data transfer is needed, a V.24 data option can be fitted. This is field installable
and requires an external power supply.
Infra Red ASCII Keyboard Port (D340 only) - Refer to page 2-42 for more detail
An infra-red ASCII keyboard is available which can be used when entering
messages or when updating the internal directory. This option is supplied as a
miniature keyboard which communicates remotely with the ErgoLine D340 via an
infra-red port on the terminal.
The ASCII keyboard has four soft keys which replicate the soft keys on the
ErgoLine D340, plus two programmable function keys. The ASCII keyboard can
communicate with the main ErgoLine terminal over one of three switch selectable
channels.
A choice of QWERTY or QWERTZ keyboard layout is available.
No installation is required, however the keyboard and D340 must be set to accept
the use of the keyboard. Operating and programming details are included with
each keyboard.
The ASCII keyboard is powered by two AAA batteries.

ErgoLine D330/D340
Customer Engineer Manual
Page 1-14