Fitting Guide | Roger and Cochlear Implants 3
Troubleshooting
Most probable cause Solution
Signal from Roger microphone cannot be heard
Sound processor is set in the wrong program
Roger receiver is not connected to the Roger microphone
Roger microphone is not switched on or is muted
CI user is out of range of the Roger microphone
Batteries are empty
Switch the sound processor to the dedicated DAI, EXT ComPilot or
AUX program
Connect Roger receiver with the Roger microphone (see Step 3)
Switch on the Roger microphone and make sure it is not muted
Ask the CI user to move closer to the Roger microphone to be
within its operating range
Use fresh batteries or make sure the rechargeable battery pack is
full charged
Processor microphones are attenuated
Mixing ratio
Microphone sensitivity
Make sure a mixing ratio other than ‘Aux Only’ is being utilized for
AB users. Ensure a 1:1 mixing ration for Cochlear users is utilized
(see recommended sound processor setting table)
Make sure microphone sensitivity has not been reduced in the DAI,
EXT, ComPilot or AUX program
The Roger microphone’s signal suffers from interruptions
The Roger microphone is too far away or shielded by obstacles
(e.g., human body)
Reduce the distance between Roger receiver and the Roger
microphone, and ensure both devices are in line of sight
Special features for educational system*
Programming of EasyGain
If the volume of the Roger system is not satisfactory, you can
change the gain of the receiver via Roger inspiro. Hold Roger
inspiro close to Roger receiver (less than 10 cm/4 inches) and press
Check. Roger receiver information will appear on the inspiro’s
screen.
Press Manage, scroll with the cursor to EasyGain and press OK.
Now you can change the gain of the receiver in the range of
-8 to +8 dB.
*Available for Roger X (02) only.