PhoneGnome PhoneGnome Box User manual

PhoneGnomeUser Guide
Revision 1.0 (Draft D)
October 2007
Copyright 2007
TelEvolution, Inc.
All Rights Reserved

Table of Contents
INTRODUCTION.................................................................................................. 1
GENERAL INFORMATION.................................................................................. 1
1GETTING STARTED...................................................................................... 3
1.1 Setting Up The PhoneGnome Box ..........................................................................................3
1.2 Registering on the My PhoneGnome website.......................................................................3
1.2.1 PhoneGnome phone number ...............................................................................................3
1.2.2 Register a PhoneGnome Box for use in the US/Canada: ..................................................4
1.2.3 Register a PhoneGnome Box for use outside the US/Canada ..........................................4
1.2.4 Create a My PhoneGnome account without the PhoneGnome box..................................4
2CALL FUNCTIONS ........................................................................................ 4
2.1 Making a call ...............................................................................................................................4
2.1.1 For users within the US/Canada ..........................................................................................5
2.1.2 For users outside the US/Canada ........................................................................................5
2.1.3 Web-based Quick Call ..........................................................................................................5
2.1.4 Making A Call Using the Phonebook ...................................................................................5
2.1.5 Speed Dialing.........................................................................................................................5
2.1.6 Advanced PhoneGnome Dialing Capabilities......................................................................6
2.1.7 3-Way Calling .......................................................................................................................6
2.1.8 Attended Call Transfer ..........................................................................................................7
2.1.9 Unattended Call Transfer .....................................................................................................7
2.2 Answering a call .........................................................................................................................7
2.2.1 Caller Id with Name ...............................................................................................................7
2.2.2 Call Waiting ...........................................................................................................................7
2.2.3 Anonymous Call Blocking ....................................................................................................8
2.2.4 Do Not Disturb ......................................................................................................................8
2.2.5 Call Forwarding .....................................................................................................................8
3USING THE MY PHONEGNOME WEB PORTAL.......................................... 8
3.1 Home Page ..................................................................................................................................8
3.1.1 Edit Profile..............................................................................................................................9
3.1.2 The My PhoneGnome navigation bar ..................................................................................9
3.2 Phonebook ..................................................................................................................................9
3.2.1 Remote Click-to-Dial ...........................................................................................................10
3.3 Find People................................................................................................................................10
3.4 Settings ......................................................................................................................................11
3.4.1 Timezone .............................................................................................................................11
3.4.2 Outbound Call Indications...................................................................................................11
3.4.3 Advanced Settings .............................................................................................................11

3.5 Features .....................................................................................................................................13
3.6 Call Analysis .............................................................................................................................13
3.6.1 Received Calls.....................................................................................................................14
3.6.2 Missed Calls.........................................................................................................................14
3.6.3 Placed Calls .........................................................................................................................15
3.6.4 My Network ..........................................................................................................................15
3.6.5 Recorded Calls ....................................................................................................................15
3.6.6 Summary..............................................................................................................................15
4DETAILED FEATURE DESCRIPTIONS ...................................................... 16
4.1 Core PhoneGnome Features ..................................................................................................16
4.1.1 Intl Call Blocking .................................................................................................................16
4.1.2 LD Call Blocking .................................................................................................................16
4.1.3 Telemarketing Screening ....................................................................................................16
4.1.4 Basic Voicemail ...................................................................................................................17
4.1.5 Premium Voicemail .............................................................................................................17
4.1.6 Low Cost Internet Calling....................................................................................................17
4.1.7 Find Me/Follow Me ..............................................................................................................19
4.1.8 MobileGnome.......................................................................................................................20
4.1.9 SoftGnome Remote Access ...............................................................................................21
4.1.10 GnomeLink Plug-In for Skype .........................................................................................22
4.2 Third-party Features ................................................................................................................23
4.2.1 IOTUM Enhanced Call Screening .....................................................................................23
4.2.2 Tellme DialTone 2.0 Technology Trial ..............................................................................24
4.2.3 World Wide Personal Phone Numbers ..............................................................................25
APPENDIX A: INTERNATIONAL PHONEGNOME BOX SETUP ..................... 26
APPENDIX B: PHONEGNOME ** SHORT CODES .......................................... 27
APPENDIX C: ABOUT SIP AND PHONEGNOME............................................ 29
APPENDIX D: PHONEGNOME AND NAT (HOME GATEWAY ROUTERS) .... 30
APPENDIX E: NOTES FOR THOSE FAMILIAR WITH OTHER VOIP SERVICES
........................................................................................................................... 31
FOR ADDITIONAL ASSISTANCE..................................................................... 32
Search and Post a New Question to Forums ................................................................................32
Use the on-line Trouble Report form ..............................................................................................32
Extended Support ..............................................................................................................................32

1
Introduction
This manual describes features and services of the PhoneGnome service. It applies to all
subscribers of the PhoneGnome services, including those with the PhoneGnome hardware
(known as the “PhoneGnome box”) and those using only a web browser with their standard
phone and/or PC.
Certain features and capabilities are only applicable to PhoneGnome users using the
PhoneGnome box. The following conventions are used in this document.
Theicon indicates that the specified feature or service requires the PhoneGnome box.
General Information
PhoneGnome is a service that lets users take advantage of Voice-over-IP (VoIP) calling and
features using their current telephone or PC/Mac. Unlike other services that require all users to
use the same method of communications, PhoneGnome lets each user use the method they
prefer:
•Use our simple web-activated technology to place calls without the need for any software.
You and your friend simply activate an account - it's free - and you can talk to each other free
using your regular phone and you don't need to be online to receive free calls, only to initiate
calls.
•Use our Free PC software if you're more comfortable using a PC to make calls (and get an
even wider free calling area).
•Purchase the amazing PhoneGnome Box and get more free features and the ultimate in
convenience.
Your friends can use the method of calling they prefer, while you use the method you prefer.
There are no handles, nicknames, or new phone numbers to learn. You just call the phone
numbers you already know.
Service Note
PhoneGnome is not a replacement telephone service. The PhoneGnome box must
remain connected to an active telephone service in order to access 911 services.

2
YOUR USE OF THE PHONEGNOME DEVICE AND RELATED SERVICES IS GOVERNED BY
THE PHONEGNOME USER TERMS AND CONDITIONS AND PRIVACY POLICY. THESE
POLICIES SHOULD BE REVIEWED BEFORE YOU BEGIN USE OF THE PHONEGNOME
DEVICE AND SERVICE. YOU MAY OBTAIN A COPY OF THE PHONEGNOME USER TERMS
AND CONDITIONS AND PRIVACY POLICY BY VISITING www.PhoneGnome.com/policies.html
OR BY CALLING TELEVOLUTION AT 888-891-6390 AND PROVIDING TELEVOLUTION A FAX
NUMBER OR ADDRESS TO WHICH WE CAN SEND THESE POLICIES. BY USING THE
PHONEGNOME DEVICE OR SERVICES, YOU EXPRESSLEY AGREE TO THE TERMS AND
CONDITIONS OF THE PHONEGNOME USER TERMS AND CONDITIONS AND PRIVACY
POLICY. IF AFTER YOU HAVE READ THE PHONEGNOME USER TERMS AND CONDITIONS
AND PRIVACY POLICY YOU DO NOT WISH TO USE THE PHONEGNOME DEVICE OR
SERVICES, THEN YOU MUST RETURN THE PHONEGNOME DEVICE AND MATERIALS TO
TELEVOLUTION, LLC, IN ACCORDANCE WITH THE INSTRUCTIONS CONTAINED IN THE
PHONEGNOME USER TERMS AND CONDITIONS WITHIN THIRTY (30) DAYS FROM THE
DATE OF YOUR PURCHASE AND YOU WILL RECEIVE A FULL REFUND OF YOUR
PURCHASE PRICE (BUT YOU WILL NOT RECEIVE PAYMENT FOR ANY SHIPPING AND
HANDLING CHARGES).

3
1 Getting Started
1.1 Setting Up The PhoneGnome Box
Follow the instructions in the PhoneGnome Quick Setup Guide to connect the PhoneGnome
box for the first time. The Quick Setup Guide is included with the PhoneGnome box or may be
downloaded at the following address: http://www.phonegnome.com/quickstart.pdf
For setup of a PhoneGnome box outside the US/Canada, connect the PhoneGnome box per the
Quick Setup Guide and then follow the instructions at the following website to complete the
hardware setup: http://my.phonegnome.com/intlsetup
1.2 Registering on the My PhoneGnome website
The My PhoneGnome owner portal provides a desktop interface for working with your
PhoneGnome account. You can manage contacts, choose preferences, and perform other tasks
that may be easier to do on a PC than on a phone.
1.2.1 PhoneGnome phone number
Your PhoneGnome phone number is the phone number you wish to use with your
PhoneGnome account.
This is one of the wonderful things about PhoneGnome: you continue to use the phone numbers
you already have; you don't need to learn a new special PhoneGnome number -- just keep using
the phone numbers already know!
If you have the PhoneGnome box (hardware) it is the phone line you plugged into your
PhoneGnome LINE jack.
When using the My PhoneGnome website, this number is your login username. Select the
country from the pull-down options and enter the phone number without the country code, and
without any prefix or punctuation (no spaces, hyphens, etc) For the US/Canada, this is simply
your 10-digit telephone number.
1.2.1.1 PhoneGnome accounts for numbers outside the US/Canada
The My PhoneGnome site must be configured with the international form of the number. Either
enter the number, less the country code (no leading zeros) or enter the full international number
using the +number format as one does when placing a mobile call.
Specifically, you must consider how the number is called from outside your country. For example,
if your country code is 44 and people call from from the U.S. by dialing 011448444848908 then
the number you must provide on the My PhoneGnome setup is that number as dialed from the
U.S., with the 01144 stripped off. In this case, the telephone number used on the
my.phonegnome.com site would be all digits after 01144, or 8444848908 after selecting the
United Kingdom, from the pull-down list. You can also enter the number as simply
[phone].
This number is used to setup your PhoneGnome service and ensures the PhoneGnome system
adjusts for normal dialing in your region (so in your country, you will dial as normal, the same way
as always). The "international" form of the number described above applies only when using the

4
my.phonegnome.com site and when setting up a PhoneGnome for international use, not for
when dialing with the PhoneGnome connected phone or via your My PhoneGnome account.
1.2.2 Register a PhoneGnome Box for use in the US/Canada:
To register for the PhoneGnome owner portal, you complete these steps:
1. When you visit the http://my.phonegnome.com web site, enter information about
yourself, including the telephone number connected to the LINE port of the
PhoneGnome box, your name, and email address.
2. PhoneGnome will send an email to the email address you specify containing a PIN code.
3. Follow the instructions in the above email to register your PhoneGnome phone.
1.2.3 Register a PhoneGnome Box for use outside the US/Canada
By completing the instructions at http://my.phonegnome.com/intlsetup an account is
automatically created on the My PhoneGnome site. A valid email address is required.
1.2.4 Create a My PhoneGnome account without the PhoneGnome box
To create a PhoneGnome account, you complete these steps:
1. When you visit the http://my.phonegnome.com web site, enter information about
yourself, including the telephone number as described above, your name, and email
address.
2. PhoneGnome will send an email to the email address you specify containing a PIN code
and verification link.
3. Follow the instructions in the above email to complete the creation of your PhoneGnome
account.
When you click the verification link contained in the email described above at step 2,
PhoneGnome will call you at the telephone number you provided (that of the PhoneGnome
account you are creating) to verify that the number is valid. Therefore you must supply a valid
email address and working telephone number to create a PhoneGnome account.
2 Call Functions
This chapter explores how to make a call, how to answer a call, and the functions available during
a call.
2.1 Making a call
PhoneGnome uses ordinary real telephone numbers, even to place pure Internet calls that never
traverse the traditional phone network.
To place a call with PhoneGnome, you dial the person's telephone number, even when calling
another PhoneGnome member. PhoneGnome knows what numbers belong to PhoneGnome
members, and which ones don't.
In Short... Regardless of where you live, or what kind of PhoneGnome account you have, to place
a call, you dial using the normal calling conventions for your location. You do not need to learn a
new dialing mechanism.

5
2.1.1 For users within the US/Canada
When entering a telephone number, you dial the number using the dialing method for your
specific local region. So in the U.S., one generally dials 1-areacode-number such as
14085551234. To place an international call from the U.S. one dials 011 following by the country-
code, then area code, etc.
For PhoneGnome members with the PhoneGnome box, calls can be placed using 7-digit dialing
or any other local dialing conventions, and the call will be placed via your local phone service
provider (for additional options and settings see Local Dialing Rules below).
2.1.2 For users outside the US/Canada
If you are outside the U.S. you dial using the dialing conventions for your specific location. So, for
example, in most of Europe, to dial a number in the same country, one dials 0 followed by the
number. To dial a number in a different country, in most European regions, one dials 00 followed
by the country code, followed by the country-specific area/city/number. For example, to call a
U.S. number using a PhoneGnome account associated with a European number, one might dial
0014085551234 to call the above number.
For PhoneGnome members with the PhoneGnome box outside the US, local calls can be placed
using any local dialing conventions (i.e. without the leading 0 prefix) and the call will be placed via
your local phone service provider.
2.1.3 Web-based Quick Call
Sign into your My PhoneGnome account. On the
home page, in the upper right, is the Quick Call
feature.
Enter the number you wish to call, exactly how you
would dial the number on your telephone, and click
the CALL button.
Your telephone will ring. When you answer, you
will be connected to the number dialed.
2.1.4 Making A Call Using the Phonebook
Click PhoneBook on your My
PhoneGnome page. Click the
telephone number or the phone
icon for a contact to initiate a call
to the given contact
2.1.5 Speed Dialing
Each contact entered into your My PhoneGnome Phonebook (contact list) is assigned a speed
dial code to make it easy to call your contacts rapidly via the standard handset rather than signing
into the web and using click-to-dial. To view the speed-dial code for a given contact, simply hover
the mouse over the name of the contact on the My PhoneGnome Phonebook page (contact
listing screen).
Users of the PhoneGnome box can also automatically dial frequently called numbers with the
touch of two buttons. To program, press *74. Dial the single digit code under which the number is
to be stored (2-9). Dial the complete number to be stored just as if you were going to dial it
yourself. Listen for Confirmation tone (two short beeps). Hang up or repeat the sequence.

6
2.1.6 Advanced PhoneGnome Dialing Capabilities
In addition to the convenience of dialing plain phone numbers, advanced PhoneGnome users
may appreciate the following advanced dialing capabilities of the PhoneGnome service.
2.1.6.1 Calling SIP Addresses
To dial a SIP address, simply enter the SIP address in URI form such as sip:user@service (for
example sip:[e-mail]). Such SIP addresses can be called via the “Quick Call" feature,
entered into your Contacts and called via click-to-dial, and even used as find-me/follow-me
numbers.
2.1.6.2 Calling Users on Skype
Since Skype handles are names rather than numbers, dialing a Skype user is normally
impractical with only a numeric telephone handset. You can dial a Skype user using the My
PhoneGnome website by entering that user in a special URI form: skype:username
You can also place a call to a plain phone number using your SkypeOut service by dialing
**75number
Note: Skype calling requires the PhoneGnome box and free GnomeLink for Skype feature
activated.
2.1.6.3 Calling Users On Popular IM Services
The following may be used to call your friends on these popular instant messaging services:
To Call This Service
Use This Format
GoogleTalk (Gtalk)
gtalk:[e-mail]
MSN/Live Messenger
msn:[e-mail]
Yahoo! Messenger
yahoo:[e-mail]
These codes can be used in the Quick Call box or they can be added to the your Contacts to
place click-to-dial calls and where they can be dialed with their assigned speed-dial code.
2.1.6.4 Call Home
If using SoftGnome softphone capability with your PhoneGnome service, you can quickly "call
home" by dialing **466 (**HOM). When dialed on the SoftGnome softphone client, it rings to the
"home" number. When dialed from "Home", it rings to the SoftGnome softphone client. So when
travelling, you can call from your PC to your home free, simply by dialing **466.
2.1.6.5 Force Call via Home Phone Service 
Dial ##number to force a number to be placed directly using the phone service connected to the
PhoneGnome box without any processing of the call.
2.1.7 3-Way Calling 
3-Way Calling lets you talk to two people at different phone numbers at the same time. To use,
dial a number, press and release the flash button to get a second dial tone, then dial the second
number. Press and release the button again to connect the two calls together. Be sure to hang up

7
for 5 seconds between calls if you don't want to make a 3 way call. 3-Way Calling allows three
PhoneGnome users to conduct a totally free 3-way conference call.
Note: Requires activation of Internet Calling Service to conduct 3-way conference with more than one PSTN user.
2.1.8 Attended Call Transfer
Attended Call Transfer lets you transfer a caller to another phone. While in a call with the party to
be transferred: Press the switch hook or flash button on the phone to place the party on hold.
Listen for three short tones followed by dial tone. Dial the number to which you will transfer the
caller. Stay on the line until the called number answers. Announce the call. Press the switch hook
or flash button adding the held party to the call. Hang up to connect the two parties and transfer
the call.
Note: Requires activation of Internet Calling Service to transfer incoming call from existing phone line to another PSTN
destination.
2.1.9 Unattended Call Transfer 
Unattended Call Transfer lets you transfer a caller to another phone (sometimes called Blind
Transfer). While in a call with the party to be transferred: Press the switch hook or flash button on
the phone to place the party on hold. Press *98 then dial the number to which you will transfer the
caller. The call is transferred when a complete number is entered. You will hear a short
confirmation tone, followed by regular dial tone.
2.2 Answering a call
The PhoneGnome user can receive calls from the PSTN (connected telephone service) or from
other PhoneGnome subscribers. When the telephone rings, pick up the handset and begin
talking. To end the call, hang-up the telephone.
2.2.1 Caller Id with Name
Caller-ID uses a screen on a display either on your phone or other Caller ID device. It lets you
see who's calling before you answer by showing the name and telephone number of the caller. It
also keeps a record of the names and numbers of the people who called - even those who did not
leave a message.
When you receive a call, the caller's name and number will appear after the first ring - unless the
caller has chosen to block it or the number is unavailable.
Note: Requires service from phone company to receive Caller ID for calls arriving via existing
phone line. Always works for Internet calls.
2.2.2 Call Waiting 
This feature signals you that a call is coming in while you are on another call. This is separate
from the Call Waiting service provided by your phone company. It allows you to receive a call
from your existing phone line while on a call placed over the Internet, or vice versa.
While on the phone, a beep tone alerts you to another call. Press and release the flash button to
find out who is calling. Press and release the button again to return to your original call. To turn