Phonex Broadband Easy Jack 2 User manual

Phonex™ Easy Jack™ 2
Voice/Data and Data Only
Owner’s Manual
PX-211d and PX-211v
Phonex Broadband Corporation
6952 High Tech Drive
Midvale, Utah 84047
801 566-0100 Phone
801 566-0880 Fax
http://www.phonex.com

TABLE OF CONTENTS
Safety Precautions 3
Important Notes on Operation 3
Regulatory Information 4
Getting Started 5
System Setup 7
Installing Peripheral Devices 8
Programming Additional Extension Units 10
Troubleshooting 12
Things You Should Know 14
One-Year Limited Warranty 15
2

3
Safety Precautions
Warning
Refer all repairs to the company from which you purchased the product or from the
manufacturer. Any repairs made by the user may void the warranty.
Safety Precautions
•Read and understand all instructions.
• Follow all warnings and instructions marked on the system and in this guide.
• Unplug this equipment from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Instead, use a moderately damp cloth. (A cloth dampened
with rubbing alcohol or window cleaner works well.)
• Do not use this equipment near water; for example, near a bath tub, washbowl,
kitchen sink or laundry tub, in a wet basement, or in or near a swimming pool.
• Never place this equipment near or over a heat radiator or register, nor should it
be placed in a built-in installation unless proper ventilation is provided.
• Only operate this equipment using the type of power supply (110V) indicated in
this guide and on the equipment’s label. If you are unsure which type of power
with which your home or building is supplied, consult your local power company.
• Never spill liquid of any kind on the equipment.
• To reduce the risk of electric shock, do not disassemble this equipment.
Send to a qualified service facility when repair is required.
• Opening or removing the plastic casing may cause exposure to high
voltage circuits and other dangers. Electric shock may occur as a result.
• Unplug the equipment from the wall outlet and refer servicing to a qualified
facility if any of the following situations occur:
A. The AC plug is damaged.
B. The equipment has been exposed to water or other liquid (including rain
and snow).
C. The equipment does not function properly after following the installation
instructions.
D. The equipment has been dropped or the plastic casing has been
damaged.
• Avoid using a telephone, other than a cordless phone, during an electrical
storm. There is a risk of electric shock from lightning.
• As with any electrical device, it is recommended you unplug this equipment
during lightning storms in order to avoid damaging the equipment.

4
Regulatory Information
FCC Notices
This equipment has been tested and found to comply with the limits for a Class B
digital device according to FCC Part 15 Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, can cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a standard installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user can relocate the receiving antenna or increase the separation
between the equipment and receiver.
This equipment complies with Part 68 of the FCC Rules and the
requirements of ACTA. The FCC product identifier 1HMTKX0BPX211 is listed on
the product label. If requested, this number must be provided to the telephone
company.
This equipment cannot be used with telephone company-provided coin service or
Party Line Service. This equipment uses RJ-11 connectors. Only telephone cables
meeting FCC Part 68 requirements, such as the one supplied with our equipment, can
be used with the product.
If this equipment causes problems with the phone line, the telephone company can
discontinue your service. The telephone company should notify you in advance. If
advance notice is not possible, the telephone company should notify you as soon as
possible and should advise you of your right to file a complaint with the FCC.
The telephone company could make changes regarding its facilities and procedures,
which may affect the operation of this equipment. If this occurs, the telephone
company should provide advance notice, so you can make the necessary
modifications to maintain uninterrupted service.
Ringer Equivalence
Notice: The Ringer Equivalence number (REN) for this equipment is 0.1B. The REN
assigned to the equipment provides an indication of the maximum number of devices
that can be connected to the telephone network. The sum of the REN of all devices
connected to a single line should not exceed five (5.0).
Industry Canada Notice for Models Sold in Canada
Notice: This equipment meets the applicable Industry Canada Terminal Equipment
Technical Specifications. This equipment is confirmed by a registration number. The
abbreviation IC, before the registration number, signifies that registration was
performed based on a Declaration of Conformity, indicating that Industry Canada
technical specifications were met. It does not imply that Industry Canada approved the
equipment.

5
Getting Started
Thank you for purchasing the Phonex™ Easy Jack™ 2 Voice/Data (PX-211v) or
Data Only* (PX-211d*). Use the Phonex Easy Jack 2 contents to connect satellite
receivers, phones, VoIP phones, fax machines and dial-up modems to an existing
phone line at any convenient 110V electrical outlet.
Unpacking
Carefully remove contents from the packaging. If there is any visible damage, do
not operate; notify the shipper or dealer from which you purchased the product
immediately. Keep this user guide for future use.
Package Contents
The package should contain the items listed below. If any of these items are not
included, notify the shipper or dealer from which you purchased the product.
Base Unit: The base unit has two phone connectors on the right side
(one labeled PHONE, the other labeled LINE), an indicator light on the bottom, right
corner and a push button on the bottom, right side. It is also labeled BASE on both
the voice/data and data-only versions.

6
Extension Unit: The extension unit has a single phone connector on the right side,
an indicator light on the bottom, right corner and a push button on the bottom, right
side. It is also labeled EXTENSION on both the voice/data and data-only versions.
Six-Foot Telephone Cord: A six-foot telephone cord is provided to connect the
base unit to the existing wall phone jack.

7
System Setup
Follow the steps below to ensure proper functionality of your Phonex™ Easy Jack™ 2.
Installation
1. Plug the base unit (two phone connectors) into an electrical outlet near an
established wall phone jack.
NOTE:Do not plug base or extension unit into surge protectors, plug strips,
extension cords, other A/C power extension devices or GFCI
protected outlets. The equipment works best when plugged directly
into electrical outlets.
NO TE: The indicator light on the base unit will illuminate red, once it has
been plugged into the electrical outlet.
2. Insert one end of the provided six-foot phone cord into a functioning wall phone
jack. Plug the other end of same phone cord into the phone connector on the base
unit labeled LINE.
3. After you have plugged the base unit into an electrical outlet, plug the extension unit
into an A/C outlet where you desire connection.
NO TE: The indicator light on the extension unit will blink red. As soon as it
recognizes the base unit, the indicator light will then illuminate green.
The indicator light on the base unit will illuminate green as well, just
after it has recognized the extension unit.
4. Your wireless phone jack is now ready for use.
Test
1. To ensure you have completed the installation successfully, use a handset phone,
cordless phone or a phone-line testing device to help verify your extension unit has
a dial tone.
NO TE: The indicator light on base and extension units will blink green when
the handset connected to the extension unit is taken off hook.
2. Plug your chosen handset telephone, cordless telephone or phone-line testing
device into the single phone connector on your extension unit, and check for a dial
tone. Is there a dial tone? If so, you have successfully set up the link between the
base and extension units.
3. If you have any questions or issues, send us an e-mail at [e-mail], or
call customer service between 8 a.m. and 5 p.m. (MST) at 800-437-0101 ext. 140.

8
Connecting Other Devices
Satellite Receiver
Follow these steps to connect a satellite receiver to the Phonex™ Easy Jack™ 2
extension unit:
1. Locate an existing electrical outlet near the satellite receiver.
2. Plug the extension unit into the electrical outlet.
3. Plug one end of a phone cord into the single phone jack on the right side of
the extension unit.
4. Plug the other end of a phone cord into the phone jack on the back of the
satellite receiver.
5. Look for a green indicator light on the front of the extension unit. If indicator
light remains red, refer to the Troubleshooting section.
Telephone
Follow these steps to connect a telephone to the Phonex Easy Jack 2
Voice/Data extension unit:
1. Locate an existing electrical outlet near the prospective location for your
phone.
2. Plug the extension unit into the electrical outlet.
3. Plug the cord from your phone into the single phone jack on the extension
unit.
4. Look for a green indicator light on the front of the extension unit. If the
indicator light remains red, refer to the Troubleshooting section.
5. Pick up the phone’s handset and listen for a dial tone. If there is no dial tone,
refer to the Troubleshooting section.
Fax Machine
Follow these steps to connect a fax machine to the Phonex Easy Jack 2 extension
unit:
1. Locate an existing electrical outlet near your fax machine.
2. Plug the extension unit into the electrical outlet.
3. Plug one end of a phone cord into the single phone jack on the right side of
the extension unit.
4. Plug the other end of a phone cord into the phone jack on the fax machine.
5. Look for a green indicator light on the front of the extension unit. If the
indicator light remains red, refer to the Troubleshooting section.
6. Check for a dial tone. If there is no dial tone, refer to the Troubleshooting
section.
7. If possible, send a test fax from the fax machine you just connected. If you
cannot send a test fax, ensure you have a dial tone.

9
Dial-Up Modem
Follow these steps to connect a dial-up modem to the Phonex Easy Jack 2
extension unit:
1. Locate an existing electrical outlet near your dial-up modem.
2. Plug the extension unit into the electrical outlet.
3. Plug one end of a phone cord into the single phone jack on the right side of
the extension unit.
4. Plug the other end of a phone cord into the phone jack on the dial-up
modem.
5. Look for a green indicator light on the front of the extension unit. If the
indicator light remains red, refer to the Troubleshooting section.
6. Send a test call from the dial-up modem you just connected.
VoIP Phone Connection
Follow these steps to extend your VoIP phone service† to any electrical outlet in
your home using a Phonex Easy Jack 2 for Voice/Data extension unit††:
1. Locate an existing electrical outlet near your VoIP telephone adaptor.
2. Plug the base unit into the electrical outlet.
3. Plug one end of a phone cord into the phone jack on the right side of the
base unit labeled LINE.
4. Look for a solid red indicator light on the base unit.
5. Plug the other end of a phone cord into one of the phone jacks on your
VoIP telephone adaptor.
6. Plug the extension unit into an A/C outlet where you desire a phone
connection.
7. Connect the phone to the single phone connector on the right side of the
extension unit.
8. Look for a green light on the front of the extension unit. If the indicator light
remains red, refer to the Troubleshooting section.
9. Pick up the phone handset, and listen for a dial tone. If there is no dial tone,
refer to the Troubleshooting section.

10
Programming Additional Extension Units
If you would like to add extension units to your current setup, or the indicator light on
the extension unit remains red after following the proper installation procedure, you
must program the new extension unit to function with the other units. To do so, follow
these steps.
1. Press and release the button on the bottom right side of the base unit (two
phone connectors), which puts the base unit into program mode. The indicator
light on the base unit will begin to flash orange. This retains the current link
code, and allows newly added extension units to obtain the same link code.
NOTE: The base unit is in program mode only when the indicator light
is flashing orange.
NOTE: If you press and hold the button on the base unit and it turns
solid red before it begins to flash orange, you need to press
and release the button on all extension units.
NOTE: Ensure neither the base or extension unit is plugged into a
surge protector, plug strip, extension cord, other A/C power
extension device or GFCI-protected outlet.
2. Press and release the button on the right side of the added extension unit, or
the one with a solid red indicator light. The indicator light on the extension unit
will flash red; then turn solid green.
3. If you are adding more than one extension unit, press and release the button on
each added extension unit. The indicator light on every extension unit will flash
red; then turn solid green.
NOTE: If you press and release the button on the extension unit and
it does not turn green when the base is in program mode,
press and release the button on the extension unit again.
NOTE: Do not press the button on the extension unit while the light is
flashing; wait until the indicator light is not flashing.
NOTE: If you press and release the button on the extension unit when
the base unit is not in program mode, the indicator light will
flash red for about ten seconds and then turn solid red. If you
intend to program the extension unit, place the base unit into
program mode and attempt to program the extension unit
again. If you do not intend to program the extension unit,
unplug the extension unit, and plug it back in to restore a solid
green indicator light.

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4. When you have finished programming the extension units, press the
button on the right side of the base unit. This takes the base unit out
of program mode and the indicator light turns green. Ensure the
indicator lights on the base and extension units are solid green.
NOTE: If you forget to press the button on the base unit after
programming the extension units, the base unit will
remain in program mode for five minutes and then
return to normal operating mode. After five minutes,
the base unit’s indicator light returns to solid green.

12
Troubleshooting
Refer to the following table for common troubleshooting measures.
Problem Explanation and Action
Indicator light not Either the indicator light itself has failed or the unit is not
illuminated on base getting power. Ensure the unit is plugged directly into a
unit and/or extension functional A/C outlet—not a switched outlet, plug strip, unit
surge suppressor, extension cord or GFCI-protected outlet.
Try various electrical outlets. If problem persists, contact
customer support at 1-800-437-0101, ext. 140.
Extension unit’s Most likely, the extension unit cannot communicate with the
indicator light is solid base unit for one of the following reasons:
red •Base unit has yet to be installed. Install base unit. (Refer to
the Set Up section.)
•Extension is too far from the base unit. Relocate either the
base or extension unit to another electrical outlet. If
indicator light on extension
unit remains solid red, reprogram the link code on extension
unit (see Troubleshooting.)
Base unit’s indicator Base unit is in program mode. If extension units are
light is flashing orange already programmed, press the button on the right side of
the base unit. The indicator light should turn solid green.
Base unit’s indicator Either the extension unit has not been installed or it cannot
light is solid red communicate with the base unit. Ensure the extension unit is
installed. If problem persists, you may need to program the link
code on the extension unit to match the base unit (see Link
Setup section). To reprogram the link code on base and
extension units, see Troubleshooting section (Incorrect product
function). If problem persists, contact customer support at 1-800
437-0101, ext. 140.
No dial tone Follow the instructions below to resolve your difficulty:
•Indicator light on base and/or extension units are not
green; refer to the troubleshooting steps involving indicator
lights.
•Telephone cord has not connected extension unit to
desired device i.e. satellite receiver, phone, fax machine,
etc.). Plug one end of phone cord into device and the other
into phone jack on the right side of extension unit.
•Phone cord has not connected wall phone jack to base
unit. Plug one end of provided six-foot phone cord into
existing wall phone jack and the other end into phone jack
on the right side of base unit labeled LINE.
•One of the phone cords is faulty. Replace phone cord(s).
•Extension unit cannot communicate with base unit (solid
red indicator light). Move base and/or extension unit to
another electrical outlet.

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Noise/static (Heard Typically caused by interference on the electrical wiring.
while on the phone) Potential sources are halogen lamps, light dimmers, touch lamps,
fluorescent lights, battery chargers and surge protectors. Move
base and/or extension unit to another electrical outlet away from
these types of devices. You could also use an A/C line filter with
the device causing the interference. (Do not plug the Easy Jack 2
base or extension unit into an A/C filter.)
Cannot dial out Problem can be caused by interference on electrical wiring. Refer
to the Noise/static step.
Does not ring Problem can be caused by interference on electrical wiring. Refer
to the Noise/static step.
Incorrect product Follow these steps:
function (creating a • Press and hold the button on the right side of the base
new code for the unit until the indicator light changes to solid red.
base unit and (Approximately five seconds.)
extension unit(s) • Release the button, then the indicator light will blink orange.
This creates a new link code and places the base unit into
program mode.
• Follow steps (2) and (3) in the Additional Extension Units
section for all extension units.
• Press and release the button on the base unit to take it out of
program mode. The indicator light will change from flashing
orange to solid green.
Important Notes on Operation
•Do not plug equipment into a surge protector, plug strip, A/C extension devices or
GFCI-protected outlets. Doing so can negatively affect performance.
•Equipment will not operate during a power outage. Use a hardwired phone during
a power outage.
•Equipment can only be used for a single phone line.
•If you cannot get a dial tone, refer to the Troubleshooting section.
•Follow all directions in the order presented. If you experience trouble, restart the
installation process from the beginning of the Installation section…or refer to the
Troubleshooting section.

14
Things You Should Know
To ensure the best performance possible for the Phonex™ Easy Jack™ 2 for
Voice/Data (PX-211v) and Data Only (PX-211d), Phonex is providing clarification for
the following items:
Power Outages**†: During a power outage, only the phone/device plugged into the
base unit will operate. If it is a cordless phone that requires A/C power, it will not
function at all. It is also a good idea to unplug your equipment during a power outage.
Two-Line Phone Operations: If two lines are being used, only one line can
operate through the Phonex Easy Jack 2 for Voice/Data (PX-211v) and Data Only (PX-
211d). A base unit and extension unit connection will only operate the phone line to
which the base is connected.
Ground Fault Circuits: If possible, avoid using GFCI-protected outlets (e.g.
bathrooms, outdoor use, etc.). They reduce signal strength.
One-Year Limited Warranty
Phonex Corporation warrants that for one year from date of purchase this product is
free from defects in material and workmanship. If the item is defective within that
period, return it, at your expense, to the dealer from whom it was purchased with proof
of purchase. This warranty excludes defects or damage due to misuse, abuse or
neglect.
IN NO EVENT SHALL PHONEX BROADBAND CORPORATION BE LIABLE FOR
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER IN
CONTRACT, TORT OR NEGLIGENCE.
Some states do not allow limitations on how long an implied warranty lasts or permit
the exclusion or limitation of incidental or consequential damages. Therefore, the above
limitations or exclusions may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which vary from state to state.
Customer service: For additional setup help, call us at 1-800-437-0101, ext. 140.
*The Phonex Easy Jack 2(PX-211d) Voice/Data will not interoperate with the Phonex
Easy Jack 2 Data Only (PX-211v).
**During power outages, your VoIP phone service will not be available if you have
disconnected your standard phone service, even if you are using your home’s existing
wiring.
†If you use VoIP phone service in your home, 911 emergency service is not available
during power outages. Contact your VoIP provider for options.
††When connecting the extension unit to another device of your choice, the base unit
needs to be installed as laid out in the Installation section.

15
One-Year Limited Warranty
Phonex Corporation warrants that for one year from date of purchase this product is
free from defects in material and workmanship. If the item is defective within that
period, return it, at your expense, to the dealer from whom it was purchased with proof
of purchase. This warranty excludes defects or damage due to misuse, abuse or
neglect.
IN NO EVENT SHALL PHONEX BROADBAND CORPORATION BE LIABLE FOR
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
IN CONTRACT, TORT OR NEGLIGENCE.
Some states do not allow limitations on how long an implied warranty lasts or permit
the exclusion or limitation of incidental or consequential damages. Therefore, the
above limitations or exclusions may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
Customer service: For additional setup help, call us at 1-800-437-0101, ext. 140.
*The Phonex Easy Jack 2(PX-211d) Voice/Data will not interoperate with the Phonex
Easy Jack 2 Data Only (PX-211v).
**During power outages, your VoIP phone service will not be available if you have
disconnected your standard phone service, even if you are using your home’s existing
wiring.
†If you use VoIP phone service in your home, 911 emergency service is not available
during power outages. Contact your VoIP provider for options.
††When connecting the extension unit to another device of your choice, the base unit
needs to be installed as laid out in the Installation section.
810-0030-A