Pioneer STEP-5e User manual

STEP-5e
User Manual
STEP-5e
If you need further assistance, use one of the following options:
Driver: http://www.pioneerposftp.com
Email: [e-mail]
Call: [phone], option 2

REVISION RECORDS
REV.
DATE
DESCRIPTION
Author
1.0
2015.11.09
Initial release.
Jim C
1.1
2016.01.27
Updated
DIP Switch 2-8 info
4.7.1 Color of LED indicator
Johnson T
1.2
2016.02.03
Added
7 Bluetooth Connection Instructions
7.1 Precautions
7.2 General Sequence for Bluetooth Connections
7.3 Bluetooth Dongle
7.4 Bluetooth Dongle (BlueSoleil IVT Stack)
Puma C

CONTENTS
Important Safety Instructions.................................................................................................................1
1. OVERVIEW......................................................................................................................................2
1.1 Introductions ............................................................................................................................2
1.2 The Main Features ...................................................................................................................2
2. GETTING STARTED.......................................................................................................................3
2.1 Packing List .............................................................................................................................3
2.2 Appearance and Components ..................................................................................................4
2.2.1 STEP-5e(the actual product shall govern)....................................................................4
3 Specification .......................................................................................................................................6
3.1 Printer Specification.................................................................................................................6
3.2 Media Specification .................................................................................................................8
3.2.1 Continuous Thermal Paper Specification .....................................................................8
3.3 Printing and Cutting Position...................................................................................................8
3.3.1 Printing Position............................................................................................................8
3.3.2 Cutting Position ............................................................................................................9
4 Installation and Usage.......................................................................................................................10
4.1 Unpacking..............................................................................................................................10
4.2 Installation Site and Direction of Printer...........................................................................10
4.3 Power Adapter Connection ....................................................................................................10
4.4 Interface Cable Connection....................................................................................................11
4.5 Cash Drawer Connection.......................................................................................................11
4.6 Media Loading.......................................................................................................................11
4.6.1 Paper Confirmation.....................................................................................................12
4.6.2 Procedure of Loading..................................................................................................12
4.7 Specification of LED Indication and Beeper .........................................................................15
4.7.1 Specification of LED Indication.................................................................................15
4.7.2 Beeper.........................................................................................................................15
4.7.3 Multi-color Status LED...............................................................................................15
4.8 Setting DIP switch .................................................................................................................16
4.8.1 Serial interface（RS-232C）.....................................................................................16
4.8.2 Interfaces of parallel, USB, Bluetooth and Ethernet...................................................16
4.8.3 Auto Cutter Enable/Disable Selection ........................................................................17
4.9 Print Self Testing....................................................................................................................17
4.10 Print Test..............................................................................................................................18
4.10.1 Print Self-Test...........................................................................................................18
4.10.2 Printing of Windows Driver Program.......................................................................18
4.11 Bluetooth..............................................................................................................................18
5 Interfaces Signal................................................................................................................................19
5.1 USB........................................................................................................................................19
5.2 Cash Drawer...........................................................................................................................19
5.3 Power Port Definition............................................................................................................20
5.4 Other Optional Interface........................................................................................................20
Serial Interface.....................................................................................................................20
Ethernet Interface.................................................................................................................22

6 Troubleshooting................................................................................................................................23
6.1 Printer Not Working ..............................................................................................................23
6.2 LED Indicator On The Control Panel and Beeper Alarm......................................................23
6.3 Troubles Occur During Printing ............................................................................................23
6.4 Problems Emerge During the Paper Cutting Processes.........................................................24
6.5 Remove Jammed Paper..........................................................................................................24
7 Bluetooth Connection Instructions ...................................................................................................25
7.1 Precautions.............................................................................................................................25
7.2 General Sequence for Bluetooth Connections.......................................................................25
7.3 Bluetooth Dongle...................................................................................................................25
7.4 Bluetooth Dongle (BlueSoleil IVT Stack).............................................................................27

STEP-5e User Manual
Page 1
Important Safety Instructions
1. Safety warning
Warnings: The print head will become very hot during printing; avoid touching the print head
after printing has finished.
Warnings: Do not touch the printer head and connector in case static damage the printer head.
This must be complied with in order to avoid any injury and damage to the equipment.
This is showing the important information and tips for the printer operating.
2. Instructions
Carefully read the installation and operating instructions provided with the printer before starting up
your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not insert anything into the ventilation slots or openings on the printer.
4) Do not place the printer on or near a heat source.
5) Do not use the printer near water. Never spill liquid into the printer.
6) Do not expose the printer to high temperatures, direct sunlight or dust.
7) Protect the printer from shock, impact and vibration.
8) Be certain the power source is within the voltage rating and frequency listed for the printer.
9) Switch off the printer power supply when won’t use it for a long time.
10) Do not place the power cord where it can be stepped on. If the power cord becomes damaged
or frayed, replace it immediately.
11) To ensure the print quality and reliability, you are suggested to use the recommended paper or
the same quality paper.
12) Pls switch off the power supply when connect/disconnect all the ports or it will cause damage
to the printer control circuit.
13) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
14) Keep this User Manual in a place which is easily accessible at all times.

STEP-5e User Manual
Page 2
1. OVERVIEW
1.1 Introductions
STEP-5e is a thermal receipt printer with auto-cutter, featured by high print quality, high print speed,
high stability, etc. It can be used in commercial POS system, food industry and occasions which need
real-time field print receipts.
STEP-5e can connect with other equipment through parallel, serial, USB, and Ethernet Wi-Fi
interfaces. And the printer drivers are available for the WINDOWS 7, WINDOWS 8, Linux
operating system.
1.2 The Main Features
1) Patent design of unique vertical double auto cutter
2) Low noise
3) High print speed
4) Easy paper loading
5) Support page mode printing
6) Compatible with various width paper
7) Cash drawer interface
8) Communication interfaces optional

STEP-5e User Manual
Page 3
2. GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1. Inspect the outside of both the box and the printer for possible damage.
2. Check whether you have received the following accessories together with the printer, if there is
any items that’s missing, please contact your local dealer.
Standard Accessories:
Printer Power Adapter Power Cord Quick Start Guide
Optional Accessories:
USB Cable Serial Cable
Note: The power cord and power adapter may vary by region.

STEP-5e User Manual
Page 4
2.2 Appearance and Components
2.2.1 STEP-5e

STEP-5e User Manual
Page 5
Introduction to printer features
1) Power switch
Press “0” to turn off power and press “1” to turn on power supply.
2) Feed Button
Feed paper: When it’s not in the alarm status, push the button to feed paper. Push the button
continuously to feed the long distance.
3) Power LED
It indicates the power status.
4) Paper LED
It detects the status of paper, such as paper near end and paper end. See more details in”3.2
Specification of Indicated light and beeper”.
5) Error LED
If there is abnormal phenomenon and error LED flashing, it means the printer is in the wrong status.
Please turn off the power immediately.
6) Paper guide
In paper storehouse, paper guide can change the position to adapt to different paper width.

STEP-5e User Manual
Page 6
3 Specification
3.1 Printer Specification
Table2-1 General Specification (1/2)
Model
STEP-5e
Printing
Parameter
Print method
Direct thermal line printing
Resolution
203dpi，8dots/mm
Printing width
48mm/72mm
Print speed
200～300mm/s
Interface
Serial, Ethernet, USB, Cash drawer, Bluetooth, Wi-Fi
Print density
Adjustable from level 1 to level 4
Page Mode
support
Memory
RAM
1Mb
Flash
4Mb
Fonts
Chinese
GB18030 24×24 (Simplified/Traditional Chinese)
Alphanumeric
ASCⅡ9×17,12×24.
User-defined
Support
Code page
Optional international character sets ：
([PC437 (USA: Standard Europe)]、[ISO8859-15 (Latin9)]、[Katakana]、
[WPC1250]、[PC850 (Multilingual)] 、[WPC1251(Cyrillic)] 、[PC860
(Portuguese)] 、[WPC1253] 、[PC863 (Canadian-French)] 、[WPC1254] 、
[PC865 (Nordic)] 、[WPC1255] 、[PC857(Turkish)] 、[WPC1256] 、
[PC737 (Greek)] 、[WPC1257] 、[ISO8859-7 (Greek)] 、[WPC1258]、
[WPC1252]、MIK[Cyrillic /Bulgarian]、[PC866 (Cyrillic #2)]、CP755
[EastEurope ]、[Latvian 2]、[PC852 (Latin 2)]、[Iran]、[PC858 (Euro)]、[Iran
II]、[KU42]、[Latvian]、[TIS11 (Thai)]、ISO-8859-1 [West Europe]、[TIS18
(Thai)]、ISO-8859-3[Latin3]、[PC720]]、ISO-8859-4[Baltic]、[WPC775]、
ISO-8859-5[Cyrillic]、[PC855 (Cyrillic)]、ISO-8859-6[Arabic]、[PC862
(Hebrew)]、ISO-8859-8[Hebrew]、[PC864 (Arabic)]、[ISO-8859-9[Turkish]、
[ISO8859-2 (Latin2)]、[PC856]、[ABICOMP])
Graphics
Support varied density bitmap as and download bitmap printing
Max size of each bitmap is 40K, the total size of bitmap is 256k
Barcode
1D
UPC-A 、UPC-E 、EAN8 、EAN13 、CODE39 、ITF 、CODEBAR 、
CODE128、CODE93
2D
PDF417、QR code
Detect Function
Sensors
Take paper cutter jam
and cover open sensors

STEP-5e User Manual
Page 7
Table2-1 General Specification（Continued）(2/2)
Model
STEP-5e
LED Indicator
Power LED
Blue LED
Paper LED
Blue LED
Error LED
Red LED
Status LED
Multicolor LED
Power Supply
External power adapter
Input
AC100V-240V 50-60HZ
Output
24V 2A
Paper
Paper type
Specified Thermal Paper
Paper width
mm/ mm
Paper
thickness
0.065~0.090mm
Roll paper
diameter
Max. OD ф83mm
Paper load
Forward cover open and
Easy paper loading
Paper cut
Manual tear or Auto-cutter
Command
ESC/POS
Physical Spec.
Operating
condition
0℃～40℃，20%～85%RH
Storage
condition
-20℃～70℃，5%～95%RH
Dimensions
L*W*H
190*127*126mm
Weight
1.63kg
Reliability
TPH lifetime
150km
Cutter lifetime
2,000,000 cuts
MTBF
360, 000 hours
Driver
Windows (Win7/Win8)
0
1
58

0
1
80


STEP-5e User Manual
Page 8
3.2 Media Specification
3.2.1 Continuous Thermal Paper Specification
Paper Type : Specified Thermal Paper
Paper Width : mm/ mm
Paper Outer Diameter : Max. 83 mm.
Roll Paper Core : 13mm(Internal Diameter)
: 18mm(Outer Diameter)
Paper Thickness : 0.065 ～0.090mm
Paper Type
Manufacturer
FD210,PD150R,PD160R
OJI Paper CO.,LTD.
Notes：
Use only the recommended thermal paper or same level of quality paper,
otherwise it will affect print quality and reduce thermal printer head life.
If the thermal paper is polluted by chemical or oil, the thermal paper heat
sensibility decreases, which will influence the print quality;
Don’t use finger nail or hard foreign object to touch the surface of thermal paper,
otherwise it will cause color fading;
Store paper roll in room temperature less than 70°C to prevent degradation.
3.3 Printing and Cutting Position
3.3.1 Printing Position
0
1-
58
mm Print Paper
0
1-
80
mm Print Paper
0
1
58

0
1
80


STEP-5e User Manual
Page 9
3.3.2 Cutting Position
Fig 2.3.2
Type
Paper Cutting Position(L1)
STEP-5e
14.5mm

STEP-5e User Manual
Page 10
4 Installation and Usage
4.1 Unpacking
Upon receipt of the package, check if any items are missing or damaged according to the packing
list, if so, contact the local dealer or manufacturer.
4.2Installation Site and Direction of Printer
1) It’s recommend printer is installed at a level table surface. Wallmount not recommended.
2) The printer should install at a flat and steady place. It’s recommend that install the printer at
horizontal line. The angle of inclination should not exceed ± 10°(paper feed direction) if tilt
install printer, it does not allow to tilt by other direction.
3) Keep printer away from source of water
4) Avoid the printer on place where it is vibration and shock
5) Ensure printer ground connect is safe
6) When the printer is at operation and maintenance, it is recommended to retain the enough
space to ensure the printer can work in reliability and ease of operation.
4.3 Power Adapter Connection
1) Make sure the printer's power switch is turned off;
2) Put the cable plug of power adapter facing up at flat side, insert the rear of the printer power
connector;
3) Turn the power adapter input power;
4) Pay attention about disconnecting or connect the AC adapter at right method, or likely to
cause damage.
The plug of power adapter is designed in a switch type, when accessing power adapter and uttered
the voice "click", it means the connected socket switch is locked the adapter connect well, otherwise
please connect again.
When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when
the switch is fully opened then pull out the power adapter.
Don’t put forth your strength to pull the plug by squeeze at any of place of power adapter. Because, it
is more difficult to pull it out and may damage the cable.

STEP-5e User Manual
Page 11
Notes：
► Use only the power adapter recommended by supplier or equivalent products;
► When disconnecting the AC adapter plug, hold on to the housing part of the plug. Avoid pulling
on the cable.
► Avoid drag the power adapter cable to prevent damage on the cables
► Avoid putting power adapter around a heating device
► When printer is not in used for long period of time, disconnect the power supply of printer power
adapter.
4.4 Interface Cable Connection
1) Make sure the printer's power switch is turned off;
2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug;
3) Connect the other end of the interface cable to the host.
4.5 Cash Drawer Connection
1) Make sure the printer's power switch is turned off;
2) Connect the cash drawer cable into the cash drawer interface on the rear side of the printer.
Warning: Cash drawer interface can only be connected to a voltage of 24V cash drawer
device (can’t connect to the phone line or 12V drawer, etc.)
4.6 Media Loading
Confirm the type of paper used by the printer before printing. The default paper type can be used
should be thermal paper. Install paper guide as needed based on print width requirement.

STEP-5e User Manual
Page 12
4.6.1 Paper Confirmation
Method:
1) Put the finger into the hole in the paper guide, then lift the paper guide.
2) Install paper guide based on required print width.
4.6.2 Procedure of Loading
1) Turn off printer.
2) Pressing the open button, open front cover of STEP-5e.
Figure 4.6.1
3) Put the paper into printer. Pay attention to the direction of the paper. (figure 4.6.2）
Figure 4.6.2

STEP-5e User Manual
Page 13
4) Close the front cover of STEP-5e.（Like figure 4.6.3）
Figure 4.6.3

STEP-5e User Manual
Page 14
5) Tear the redundant paper. (figure 4.6.4）
Figure 4.6.4
Notes：
► Install paper guide according to required print out width.

STEP-5e User Manual
Page 15
4.7 Specification of LED Indication and Beeper
4.7.1 Specification of LED Indication
Name
Status
Specification
POWER LED
（Blue）
ON
The printer work well
OFF
The printer powers off.
ERROR LED
（Red）
Flashing
The printer in an error state
OFF
The printer in a normal state
PAPER LED
（STEP-5e Blue）
Flashing
The printer in paper end state
OFF
The printer in a normal state
STATUS LED
Flash
The printer in an error state
ON
The printer in a normal state
4.7.2 Beeper
4.7.3 Multi-color Status LED
STEP-5e
STATUS
LED
Specification
White
Printer power on
Blue
Printer is ready and in idle condition
Red
Wrong status(out of paper, cover open, and so on)
Red
Paper near end and printer is in normal
Blue
Printer is busy.
Notes:
The printer use a thermistor to detect the temperature of the print head. If the temperature of print
head is more than 65° C, printer will send a warning. If the temperature of print head is more than
80° C, printer will stop working until the temperature is in the normal range.
Description
POWE
R LED
ERRO
R
LED
PAPE
R
LED
Beeper
Cover Open
ON
ON
ON
“Beep, Beep, Beep--”
Full of paper
ON
OFF
OFF
Silent
No Paper
ON
ON
ON
“Beep Beep Beep”.
Paper Near End
ON
OFF
ON
Silent
Cutter Jam
ON
Flash
OFF
”Beep—，Beep—”

STEP-5e User Manual
Page 16
4.8 Setting DIP switch
4.8.1 Serial interface（RS-232C）
DIP Switch 1
Switches
Functions
ON
OFF
Default
1-1
Auto line feed
Enable
Disable
OFF
1-2
Handshake
XON/XOFF
DTR/DSR
OFF
1-3
Bit length
7 bits
8 bits
OFF
1-4
Parity check
Yes
No
OFF
1-5
Parity selection
EVEN
ODD
OFF
1-6
Baud rate selection（bps）
Reference form 1-1
OFF
1-7
ON
1-8
OFF
DIP Switch 2
Switches
Functions
ON
OFF
Default
2-1
Chinese/English mode
English
Chinese
ON
2-2
Internal beeper control
Disable
Enable
OFF
2-3
Auto cutter
Disable
Enable
OFF
2-4
Busy conditions
Receive buffer full
Printer off-line
Receive buffer full
OFF
2-5
Printer density
Reference form 1-2
OFF
2-6
OFF
2-7
OFF
2-8
Print Width (dots)
512
576
OFF
4.8.2 Interfaces of parallel, USB, Bluetooth and Ethernet
DIP Switch 1
Switches
Function
ON
OFF
Default
1-1
Auto line feed
Enable
Disable
OFF
1-2～1-8
Reserved
-
-
OFF
DIP Switch 2
Switches
Functions
ON
OFF
Default
2-1
Chinese/English mode
English
Chinese
ON
2-2
Internal beeper control
Disable
Enable
OFF
2-3
Auto cutter
Disable
Enable
OFF
2-4
Busy conditions
Receive buffer full
Printer off-line
Receive buffer full
OFF
2-5
Printer density
Reference form 1-2
OFF
2-6
OFF
2-7
OFF
2-8
Print Width (dots)
512
576
OFF