Pitney Bowes SendKit PB-SP100 User manual

Let’s get your SendKit up and
running.
You will need the following:
• Your SendPro®Network SendKit box.
• The Welcome email from Pitney Bowes.
• A Mac with full admin rights to download and install software.
• An available USB port on your Mac.
If you have not received the email from Pitney Bowes, do not
proceed. Visit pitneybowes.com for contact details for your area.
Continue reading below
SendPro®Network SendKit
Read BEFORE you unpack your equipment
MAC Installation Instruction
Network Printer Connection

1. Unpack your SendKit.
3. Download the scale utility.
2. Sign-in to SendPro®.
Belowisthecontentsyouwillndinthebox.
If you have any problems during this installation, refer to the
‘Troubleshoot’ section at the end of this guide.
Under the Help icon, select Download SendPro® Scale
Utility for macOS. This can also be downloaded from the
App store by searching for SendPro.
Follow the prompts on screen to install.
Scale
Printer
USB
Power Cord
Network Cable
(not used for USB installation)
USB
Visit sending.ca.pitneybowes.com and then sign-in to
SendPro® using the link in the welcome email.

4. Connect your scale.
5. Connect the printer.
Connect the power cord and adapter to your printer
(as shown) and switch on.
Connect your Network cable to your printer and Network
socket.
Note: To connect your scale without using a USB cable, refer
to Online help for battery installation.
6. Printer ready.
7. Align the label roll.
Placeyourscaleonarm,atsurfaceneartoyourcomputer.
Connect your scale to your computer using the USB cable
supplied. Then press the Zero button.
Hold Mode Zero
Wait for about 10 seconds until the 2 green lights
remain constant and the printer is ready.
Press the button and check that the label feeds correctly.
Note: If the label does not feed correctly please refer to label
alignment instructions inside the printer top cover.
Tearothedispensedlabel.
Network CablePower Cable
10

8. Print a system report.
Print a System Report to obtain the IP address assigned to the
label printer.
1. To print a system report, press the recessed button on the
back of the printer with a pencil.
2. Set aside the printed report for later in the install process.
Ethernet CONFIGURATION
IP ADDR
HOST NAME : XX-XX
: XXX_X
: XXXXX
: XXX.XX
: XXX.XX
MAC ADDR
LAN_DHCP
NETMASK
E
t
h
e
r
n
e
t
C
O
N
F
I
G
U
R
A
T
I
O
N
I
P ADDR
HOST NAME
:
XX
-
XX
:
XXX
_
X
:
XXXXX
:
XXX
.
XX
:
XXX
.
XX
MAC ADDR
L
AN
_
DHCP
NETMASK
1. Ensure you are signed into SendPro® and click on the
Help icon.
2. Select the PB-SP100 Printer Driver.
3. Select to download the correct printer driver for your
operating system.
4. Double click on Software PBSP100CupsDrv_MAC_
v1.0.0.dmg.
9. Download the printer driver.
10. Install the printer driver.
1. Double click on Software PBSP100CupsDrv_MAC_
v1.0.0.installer.pkgle.
If below message appears, select OK to close it.
RightclicktheleandselectOpen.
Select Open.

2. The installer will prompt you for your Mac administrative
login. Enter your administrator username and password
and select Install Software.
3. When complete, click Close.
11. Add the printer.
1. Select System Preferences in the Apple menu.
2. Select Printers & Scanners.
3. Select the plus sign +, then select IP tab.
4. IntheAddresseld,entertheIP address of the PB-SP100
printer from the report that you set aside earlier.
5. Select HP Jetdirect – Socket from the Protocol menu.
6. Leave the Queueeldblank.
7. (Optional) If you would like to rename the printer. Enter a
newnameintheNameeld.
Click Continue then Install.

1. In Use section, select Select Software. Then select the
PitneyBowes PB-SP100 driver and then OK.
(Use the search bar to look up the PB-SP100 driver)
1. Double click on the printer you added to open the printer
queue.
12. Printing the test label.
2. Select Print Test Page in the Printer menu.
Set Print Option
When printing shipping labels on the PB-SP100 printer:
• In the Safari printer dropdown, select the PitneyBowes
PB-SP100 printer before printing.
• Select 4.0”x6.0” in the Paper Size menu.
• Select Printer Features in the dropdown menu for the
specicsettingasneeded.
Share the printer between
multiple computers
If you want to share the printer with multiple computers, you need
to complete steps 8 to 12 and set up each computer to connect to
the printer.

Let’s get ship!
You can access in-depth Online Help that covers all operator and
feature aspects of your SendPro® software and SendKit in detail. To
access this information, press the Help icon from your app and
select See More Help Topics.
Carrier Services and Packaging
For information about size and weight restrictions, visit the carrier’s
website:
Canada Post
Purolator
UPS
FedEx
Note: Available carriers dependent on Sendpro subscription.
Troubleshoot
Printing Issues
Labels printing too small
If your labels are printing too small, the wrong paper size may be
selected. To correct this:
Select Settings icon then Label Options.
If the Choose Format menu is set to Plain Paper - 8.5 x 11, select
Roll - 4 x 6.
Note: If Plain Paper - 8.5 x 11 is always selected by default, you
can change this to 4 x 6 by adjusting your default label printing
settings.
Printing problems on PB-SP100
If you experience problems with a PB-SP100 printer, such as poor
printquality,misalignedlabels,jams,orashingLEDindicator
lights, ensure that the roll is properly installed in the printer.
If the labels are blank, the roll may be loaded upside down.
The two blue brackets in the printer are spring loaded to keep the
roll in place. Slide the blue brackets apart to place the roll between
them with the adhesive labels on the top and the disposable
material on the bottom.
Scale Issues
If the scale icon is grayed out and cannot be selected, or if the
scaleiconcanbeselected,butdoesnotupdatetoreectthe
weight from the scale, this indicates that:
• The scale being used is not compatible with SendPro®.
• The scale app has not been installed.
• There is nothing on the scale.
• There is a USB hub between the scale and the computer.
Ensure that the compatible scale is installed:
70lb/30Kg USB scale (item number SL-397-D)
• Ensure that the scale app is installed. For details, see Install the
Scale.
• If the scale icon in is grayed out, place an item on the scale.
The scale icon should then display the weight of the item on
the scale.
• Ensure that the USB cable is connected directly from the scale
to the computer.
• Do not use a USB hub between the USB scale and the
computer.
Note: When the scale is connected to a computer with the USB
cable, the power button on the scale will be disabled. The power
button is only used when the scale is powered with a 9-volt
battery. There is no need to use a battery if the scale is connected
to the computer with a USB cable.
*AW33126reva*
5500 Explorer Drive
Mississauga, ON L4W 5C7
www.pitneybowes.com/ca/en
AW33126 Rev. A 08/20
©2020 Pitney Bowes Inc.
All Rights Reserved
If you’re still having trouble, visit
pitneybowes.com/ca/en/spnetworksendkit
for Support.