PIXELHUE 4K ViewPro User manual

4K ViewPro
Video Processor
User Manual

www.pixelhue.com
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Copyright © 2023 Pixelhue Technology Ltd. All Rights Reserved.
No part of this document may be copied, reproduced, extracted or transmitted in any form or by any means
without the prior written consent of Pixelhue Technology Ltd (hereinafter referred to as PIXELHUE).
Trademarks
is a trademark of Pixelhue Technology Ltd.
Brand and product names mentioned in this manual may be trademarks, registered trademarks or
copyrights of their respective holders.
Statement
Thank you for choosing PIXELHUE products. This document is intended to help you understand and use the
products. PIXELHUE may make improvements and/or changes to this document at any time and without
notice. If you experience any problems in use or have any suggestions, please contact us via the contact
information given in this document. We will do our best to solve any issues, as well as evaluate and
implement any suggestions.
This document could contain technical inaccuracies or typographical errors. Changes are periodically made
to the information in this document; these changes are incorporated in new editions of this document.
The latest edition of user manuals can be downloaded from the official website of PIXELHUE.

4K ViewPro Video Processor User Manual
Contents
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Contents
1 General ........................................................................................................................ 1
1.1 About This Manual........................................................................................................................................ 2
1.2 Version History.............................................................................................................................................. 2
1.3 Symbols and Pictures ................................................................................................................................... 2
2 Safety .......................................................................................................................... 4
2.1 General Considerations ................................................................................................................................ 5
2.1.1 General Safety ..................................................................................................................................... 5
2.1.2 Environmental Requirements ............................................................................................................. 5
2.1.3 Device Safety ....................................................................................................................................... 6
2.1.4 Personal Safety ................................................................................................................................... 6
2.2 Device Carrying ............................................................................................................................................. 7
2.3 Device Mounting ........................................................................................................................................... 7
2.3.1 Mounting on a Desktop....................................................................................................................... 7
2.3.2 Mounting into a Rack .......................................................................................................................... 8
2.3.3 Grounding ............................................................................................................................................ 8
2.4 Cable Requirements...................................................................................................................................... 8
2.4.1 Power Cords ........................................................................................................................................ 8
2.4.2 Signal Cables ....................................................................................................................................... 9
2.4.3 Miscellaneous...................................................................................................................................... 9
2.5 Electrical Safety .......................................................................................................................................... 10
2.5.1 Battery................................................................................................................................................ 10
2.5.2 Electromagnetic Interference ........................................................................................................... 10
2.5.3 Anti-Static .......................................................................................................................................... 10
2.6 Unpacking and Inspection .......................................................................................................................... 10
2.6.1 Unpacking .......................................................................................................................................... 10
2.6.2 Inspection .......................................................................................................................................... 10
2.7 Device Labels .............................................................................................................................................. 11
2.8 Notes and Cautions .................................................................................................................................... 11
2.8.1 Installation Notes .............................................................................................................................. 11
2.8.2 FCC Caution ....................................................................................................................................... 12
2.8.3 Others................................................................................................................................................. 12
3 Overview .................................................................................................................... 13
3.1 Introduction ................................................................................................................................................. 14
3.2 Features....................................................................................................................................................... 14

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3.3 Appearance ................................................................................................................................................. 15
3.3.1 Front Panel......................................................................................................................................... 15
3.3.2 Rear Panel.......................................................................................................................................... 16
4 Applications ............................................................................................................... 18
4.1 Applications................................................................................................................................................. 19
5 Menu Operations........................................................................................................ 20
5.1 Operation Instructions ................................................................................................................................ 21
5.2 Home Screen............................................................................................................................................... 21
5.3 Input Settings .............................................................................................................................................. 22
5.3.1 Input Source ...................................................................................................................................... 22
5.3.2 Input Resolution ................................................................................................................................ 22
5.3.3 Color/Sample..................................................................................................................................... 23
5.3.4 Quantization Range ........................................................................................................................... 24
5.3.5 HDCP................................................................................................................................................. 24
5.4 Output Settings ........................................................................................................................................... 24
5.4.1 Output Resolution ............................................................................................................................. 25
5.4.2 AOI Settings....................................................................................................................................... 26
5.4.3 Output Color ...................................................................................................................................... 26
5.4.4 Connector Settings............................................................................................................................ 27
5.4.5 Rotation.............................................................................................................................................. 28
5.5 Layer Settings.............................................................................................................................................. 28
5.5.1 Main Layer......................................................................................................................................... 28
5.5.2 PIP 1/PIP 2 ........................................................................................................................................ 33
5.5.3 BKG.................................................................................................................................................... 37
5.5.4 LOGO................................................................................................................................................. 38
5.6 Preset Settings............................................................................................................................................ 38
5.6.1 Save Presets ..................................................................................................................................... 39
5.6.2 Load Presets ..................................................................................................................................... 39
5.6.3 Clear Presets..................................................................................................................................... 39
5.6.4 Copy Presets..................................................................................................................................... 39
5.6.5 Import and Export Presets................................................................................................................ 40
5.7 Display Control ............................................................................................................................................ 40
5.8 General Settings.......................................................................................................................................... 42
5.8.1 Synchronization................................................................................................................................. 42
5.8.2 Input Backup...................................................................................................................................... 43
5.8.3 FN....................................................................................................................................................... 43
5.8.4 Auxiliary Functions ............................................................................................................................ 44
5.8.4.2 Return to Home .................................................................................................................... 44
5.8.4.3 LCD Brightness..................................................................................................................... 44
5.8.4.4 Output Timing ....................................................................................................................... 44
5.8.4.5 Monitoring ............................................................................................................................. 45

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5.8.4.6 Self-Test................................................................................................................................ 45
5.8.4.7 USB Import/Export ............................................................................................................... 46
5.8.5 Factory Reset.................................................................................................................................... 46
5.8.6 Firmware Update............................................................................................................................... 46
5.8.7 About Us ............................................................................................................................................ 47
5.9 Communication Settings............................................................................................................................ 47
5.10 Language................................................................................................................................................... 47
6 Web Operations.......................................................................................................... 48
6.1 Introduction ................................................................................................................................................. 49
6.2 Connections ................................................................................................................................................ 49
6.3 User Interface.............................................................................................................................................. 50
6.4 Input Settings .............................................................................................................................................. 51
6.5 Output Settings ........................................................................................................................................... 53
6.5.1 Connector Settings............................................................................................................................ 53
6.5.2 Output Color ...................................................................................................................................... 53
6.5.3 Output Resolution ............................................................................................................................. 55
6.5.4 AOI...................................................................................................................................................... 55
6.5.5 Rotation.............................................................................................................................................. 56
6.6 Layer Settings.............................................................................................................................................. 57
6.6.1 Main Layer......................................................................................................................................... 57
6.6.2 PIP 1/PIP 2 ........................................................................................................................................ 63
6.6.3 BKG.................................................................................................................................................... 67
6.6.4 LOGO................................................................................................................................................. 68
6.7 Preset Settings............................................................................................................................................ 69
6.8 Display Control ............................................................................................................................................ 70
6.9 General Settings.......................................................................................................................................... 73
6.9.1 Synchronization ................................................................................................................................. 73
6.9.2 Timing................................................................................................................................................. 73
6.9.3 Device Management......................................................................................................................... 75
6.9.4 Input Backup...................................................................................................................................... 76
6.10 Communication Settings.......................................................................................................................... 77
6.11 About Us .................................................................................................................................................... 77
7 Specifications ............................................................................................................ 78

4K ViewPro Video Processor User Manual
1 General
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1 General
Overview
About This Manual
Version History
Symbols and Pictures

4K ViewPro Video Processor User Manual
1 General
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1.1 About This Manual
This user manual describes how to operate the 4K ViewPro video processor, as well
as how to use the matched Web control page. It contains a complete description of
the hardware and control terminal. This manual is designed to be a useful reference
for your daily use of our product.
Note
Always check for the latest version of all documents at www.pixelhue.com.
1.2 Version History
Version
Date
Changes
V1.2.0
09/13/2023
Update the device rear panel picture and descriptions.
Add one more PIP layer.
Support the AOI function.
Support more test patterns.
Support the output connector rotation.
Support the BKG capture function.
Support the interlaced output.
Optimize the input and output connector settings.
V1.1.0
02/17/2023
Update the LED bar descriptions.
Add the safety descriptions.
Add the requirement for the USB drive you use.
Update some descriptions.
V1.0.0
08/16/2020
First release
1.3 Symbols and Pictures
Symbol Overview
Danger
Indicates a hazard with a high level of risk, which if not avoided,
will result in death or serious injury.
Warning
Indicates a hazard with a medium or low level of risk, which if
not avoided, could result in minor or moderate injury.
Caution
Indicates a potentially hazardous situation, which if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.

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Picture Overview
Images and pictures given in this manual are used for illustration purposes only. The
actual product may vary due to product enhancement. The content of the images can
be slightly different from reality, such as device types, installed modules, form and
position of software windows on the screen.

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2 Safety
Overview
General Considerations
Device Carrying
Device Mounting
Cable Requirements
Electrical Safety
Unpacking and Inspection
Device Labels
Notes and Cautions

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2.1 General Considerations
To ensure that you can use this product correctly and safely, please be sure to
observe the following precautions:
Before performing any operation, make sure that you have read all the operating
instructions provided by the device, especially the instructions that may endanger
the personal safety and device safety, such as dangers, warnings and cautions, to
minimize the probability of accidents.
All the operations must conform to local safety codes. When the safety and
precautionary measures described in this manual conflict with local safety codes,
please follow the local codes.
The personnel responsible for installing and maintaining the device must be
professionals who have been trained and have mastered the correct operation
methods and all safety precautions. Only trained and qualified personnel can
perform device installation and maintenance.
This device must be used in an environment that meets the design specifications;
otherwise, it may cause device failure. The resulting device function abnormalities
or component damage, personal safety accidents, property losses and other
situations are not included within the scope of the device warranty.
2.1.1 General Safety
When operating the device, you must strictly abide by the local laws and
regulations. The safety precautions described in this manual are only a
supplement to the local safety laws and regulations.
The "Danger", "Warning" and "Caution" items described in this manual are only
supplementary instructions for all safety precautions.
To ensure personal and device safety, please strictly follow all the safety
precautions on the device labels and described in this manual when installing the
device.
2.1.2 Environmental Requirements
Ensure adequate air flow in the equipment room.
Take necessary measures to prevent dust, water and static electricity.
Avoid long-term direct sunlight.
Keep the device away from heat and ignition sources.
Do not place the device in an explosive atmosphere.
Do not place the device in a corrosive environment.
Do not place the device in a strong electromagnetic environment.

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The following table outlines the physical environment where the device can be safely
stored and operated.
Environmental
Requirements
Operating Environment
Storage Environment
Temperature
0°C to 45°C
–20°C to +70°C
Humidity
0% RH to 80% RH,
non-condensing
0% RH to 95% RH,
non-condensing
Air Cleanliness
ISO 14644-1 ISO 9
N/A
2.1.3 Device Safety
Before operating, fix the device on the floor or other stable objects, such as a wall
or mounting bracket.
During transportation and use of the device and its packaging, the device must be
fixed stably to avoid falling.
Do not step on, hit and violently operate the device and its packaging to prevent
damage to the device or packaging box.
Do not block the ventilation openings during operation.
Tighten the board or card screws with a tool.
After the installation, remove the empty packing materials from the device area.
Save the packing box and materials for possible storage and transportation in the
future.
Always wear anti-static wrist bands and insulating gloves when touching the
static-sensitive components.
Avoid dropping any object into the chassis.
Keep the device away from conductors that are easy to induce lightning to avoid
lightning strikes to the device.
Do not make the circuit faces of the boards or cards contact each other.
Do not touch the circuit, components, connectors or wiring slots of the boards or
cards with bare hands.
Do not repair the device without authorization. Only trained professionals can
maintain the device. You can contact Pixelhue at any time if needed.
Always use the spare parts recommended by Pixelhue.
Regularly clean the dust on the heat dissipation holes to prevent the dust from
blocking the holes and thus affect the heat dissipation of the device.
2.1.4 Personal Safety
Place the device in a stable location to prevent personal injury caused by falling.
Avoid bare wires and maintain or replace them in time when they are damaged.
Do not operate the device and connect cables outdoors under thunderstorms.
Do not wear watches, rings, or other metal jewelry when installing spare parts or
maintaining the device.

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2.2 Device Carrying
Do not relocate a powered device, and do not take any objects that may cause
danger to the relocation.
Always pay attention to the wheels at the bottom of the flight case during
transportation to avoid them being jammed by stones or deformed due to external
forces.
Always hold the handles of the flight case firmly when pushing a flight case with
wheels. Do not stack other devices on the flight case.
The relocated device should be repacked in the original factory packaging.
When handling or placing the boards or cards, bare board components or
modules, always package them individually.
When carrying the device with your bare hands, always wear protective gloves to
avoid injury.
When carrying the device, handle it gently and always hold the handles of the
device or drag the bottom edge of the device. Do not hold the handles of a device
component.
When the device weight exceeds the carrying limit of a single person, carry it with
multiple people or use a carrying tool.
When using a forklift or handcart for transportation, place the device stably to
ensure the device will not tip over.
The following table lists the maximum weights that adults can carry at a time
specified by some organizations for your reference.
Organization
Weight
CEN (European Committee for Standardization)
25 kg/55.13 lb
ISO (International Organization for Standardization)
25 kg/55.13 lb
NIOSH (National Institute for Occupational Safety and Health)
23 kg/50.72 lb
HSE (Health and Safety Executive)
25 kg/55.13 lb
General Administration of Quality Supervision, Inspection and
Quarantine of the People’s Republic of China
Male: 15 kg/33.08 lb
Female: 10 kg/22.05 lb
2.3 Device Mounting
When the device is installed on a desktop or into a rack, the desktop or rack must
bear at least 4 times the device weight.
2.3.1 Mounting on a Desktop
Ensure the stability and grounding of the desktop or working table.
Ensure that the device is placed horizontally and do not turn it over or hang it on
the wall.
Do not place other objects on the device.

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Do not put water cups, beverages and other containers with liquid close to or on
the device to avoid liquid leakage and thus cause safety hazards.
If any object or liquid accidentally enters the device, stop using the device and
disconnect the power cord and all cables connected to the device immediately,
and then contact the after-sales personnel.
When handling a flight case with wheels, please lock and fix the wheels to prevent
the device from sliding.
When stacking, ensure all the devices are stacked stably to avoid device damage
and personal injury caused by falling.
2.3.2 Mounting into a Rack
The rack must be fixed properly to avoid tilting and falling, and thus cause
personal injury and device damage.
When a device is mounted into a rack, all mounting holes must be fixed with
screws.
Ensure the rack is well ventilated. It is recommended to reserve at least 1U space
between the stacking devices, and the heat dissipation vents must not be
obstructed and keep at least 10 cm distance from other objects.
2.3.3 Grounding
Connect the grounding wire first when installing a device, and disconnect the
grounding wire at last when removing the device.
The connecting surface of the grounding wire and the device must have good
conductivity. Spray painting is strictly prohibited, and there must be sufficient
fastening force between the connecting parts.
Do not operate the device when the grounding conductor is not installed.
There must be no joints in the middle of the grounding wire, and it is strictly
prohibited to install a switch or fuse on the grounding wire.
For devices using a three-pin socket, ensure that the ground terminal in the three-
pin socket is well grounded.
2.4 Cable Requirements
2.4.1 Power Cords
Warning:
Do not install or remove the power cord when the device is powered on. When the
power cord core contacts the conductor, an electric arc or spark will be generated
which may result in fire or eye injury.
Protect the power cord properly to prevent it from being punctured to avoid
personal injury or fire caused by a short circuit.
To ensure the safety of the device and personnel, be sure to use the matched
power cord.

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User-supplied cables must comply with local cable regulations and device cable
requirements.
Before installing or removing the power cord, turn off the device power first.
Check the electrical plug regularly and wipe off the dirt or dust accumulated on
the plug.
Before connecting the power cord, read the labels or markings on the power cord
to make sure it is a matched one.
The device is intended to operate from an AC power source with a voltage range of
AC 100–240V~, 50/60Hz. Various standard plugs are shown in the figure below.
US NEMA5/15
Europe CEE 7
China GB 2099
UK BS 1363
EEarthNNeutralLLive
2.4.2 Signal Cables
Before using a DVI signal cable, check whether the pins on the cable connector
are vertical and even. If not, please replace the cable.
Before connecting the signal cable to the device, check whether there is any
object in the device connector. If yes, remove the object first.
If the signal cable has not been used for a long time, discharge static electricity
before using it.
Under normal working conditions of the device, it is recommended that non-
technical professionals do not perform hot-swapping to avoid device damage.
2.4.3 Miscellaneous
Signal cables must be bound separately from strong current cables or high
voltage cables.
When the temperature is too low, severe shock and vibration may cause brittle
cracking of the plastic sheath of the cable. All cables should be laid and installed
when the temperature is above zero.
If the storage temperature of the cable is below zero, the cable must be moved to
room temperature and stored for more than 24 hours before laying and
installation.
When carrying cables, especially in a low-temperature environment, always handle
the cable with care. Violent handling, such as pushing down the cables directly
from a high place, is prohibited.

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2.5 Electrical Safety
2.5.1 Battery
The battery is not intended to be replaced.
Always follow the relevant instructions to dispose of batteries.
Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of
a battery can result in an explosion.
Leaving a battery in an extremely high temperature surrounding environment can
result in an explosion or the leakage of flammable liquid or gas.
A battery subjected to extremely low air pressure may result in an explosion or the
leakage of flammable liquid or gas.
2.5.2 Electromagnetic Interference
Keep the device away from transformers, high-voltage power lines and high-
current devices.
Keep the device away from high-power broadcast transmitters.
If there is a mobile communication transmitter around the device, its interference
degree should meet the requirements of relevant standards. If needed, take
necessary measures to prevent interference, such as shielding and isolation.
When using hand-held wireless communication devices, such as interphones,
keep at least 30 cm away from the device.
2.5.3 Anti-Static
Always wear anti-static wrist bands and insulating gloves when touching the
static-sensitive components.
Always hold the board by the edges to avoid touching the circuits or components,
and do not touch the chip with your hands.
The disassembled board must be packaged with anti-static packaging material
before storage or transportation.
2.6 Unpacking and Inspection
2.6.1 Unpacking
After receiving the device, check whether the packing box is damaged. If there is
any damage, do not open the box and contact the carrier in time to confirm the
damage to the device and matters related to compensation.
After unpacking, save the packing box and materials for possible storage and
transportation in the future.
2.6.2 Inspection
When the packing box is in perfect condition, unpack the box. Check the
appearance of the device for damage. If there is damage, please contact the
salesperson.

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Check the box contents according to the packing list described in the certificate of
approval. If any item is missing, please contact the salesperson in time.
2.7 Device Labels
Labels
Description
Shock hazard
Multiple power inputs
The device is powered by multiple power supplies.
Disconnect all power cords when the device is powered off.
Warranty void if removed
Do not open the chassis. If this label is damaged, the device
will not be covered by the warranty.
Grounding
The two ends of the grounding wire are connected to the
device and the grounding point respectively, which means
that the device must be grounded through the grounding
point to ensure the normal operation of the device and the
personal safety of the operators.
Sensitive electronic device
Keep the device away from areas with strong
electromagnetic radiation to avoid electromagnetic
interference and thus affect the image output quality.
Device carrying
The device needs to be carried by multiple people.
2.8 Notes and Cautions
2.8.1 Installation Notes
When the product needs to be installed on the rack, 8 screws at least M6*16 should
be used to fix it. The rack for installation shall bear at least four times the total weight
of the mounted equipment.
−Elevated Operating Ambient - If installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment may be
greater than room ambient. Therefore, consideration should be given to
installing the equipment in an environment compatible with the maximum
ambient temperature (Tma) specified by the manufacturer.
−Reduced Air Flow - Installation of the equipment in a rack should be such that
the amount of air flow required for safe operation of the equipment is not
compromised.
−Mechanical Loading - Mounting of the equipment in the rack should be such
that a hazardous condition is not achieved due to uneven mechanical loading.

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−Circuit Overloading - Consideration should be given to the connection of the
equipment to the supply circuit and the effect that overloading of the circuits
might have on overcurrent protection and supply wiring. Appropriate
consideration of equipment nameplate ratings should be used when
addressing this concern.
−Reliable Earthing - Reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply connections other
than direct connections to the branch circuit (e.g. use of power strips).
2.8.2 FCC Caution
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.
2.8.3 Others
This is Class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.
This product can only be placed horizontally. Do not mount vertically or upside-
down.
Please read the specifications thoroughly and use the product in accordance with
the requirements. If you have any questions about the specifications, please
contact us immediately. If you use the product improperly, not following the
requirements, or for illegal purposes, you shall be solely responsible for any
consequences arising therefrom.
If the product does not have the relevant certifications required by the countries or
regions where it is to be sold, please contact PIXELHUE to confirm or address the
problem. Otherwise, the customer shall be responsible for the legal risks caused
or PIXELHUE has the right to claim compensation.

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3 Overview
About This Chapter
This chapter is designed to describe the hardware appearance, features and
specifications of the 4K ViewPro.
Overview
Introduction
Features
Appearance

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3.1 Introduction
The 4K ViewPro is the real 4K video processor around the globe, which supports
4K×2K@60Hz video input and output.
Designed with a hardware-based FPGA system architecture and high-performance
Scaler core, the 4K ViewPro allows input and output scaling and offers you a perfect
experience of image processing.
With powerful capabilities like receiving of a variety of video signals and ultra HD
4K×2K@60Hz image processing and output, the 4K ViewPro can be widely used for
high-end rental, stage control, fine-pitch LED displays and video conversion
applications.
3.2 Features
True 4K60p 4:4:4 10-bit video processing
Superb motion adaptive de-interlacing (MADi) processing
High-performance new generation SuperView scaler
Picture in Picture (2 PIPs)
Still BKG and LOGO management
Adjustable layer mask, flipping, cropping
Up to 16 presets
Strobe function
EDID management for all input connectors except SDI
Support for VESA/CVT and user timings
Input backup for higher reliability
Web GUI control
AOI function
Input sync with Genlock. Genlock accepts bi-level or tri-level signals
Flexible output connector rotation (multiples of 90°) for diversified visuals
Rich test patterns for quick check of display defects
Interlaced output supported

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3.3 Appearance
Note:
All product pictures shown in this document are for illustration purposes only. Actual
product may vary.
3.3.1 Front Panel
* The product pictures shown in this guide are for illustration purpose only. Actual product may vary.
No.
Button
Description
1
Power
button
Press the button to turn on the device.
Hold down the button and select Yes to turn off the device.
2
LED bar
Display the device running status.
Always on: The device is running normally.
Flashing: The device is malfunctioning.
3
Input
source
buttons
Display the signal statuses of input sources and switch the input
sources.
Status LEDs:
Green: Input source is accessed and in use.
Yellow: Input source is accessed but not in use.
Off: No input source is accessed or input source is abnormal.
Red and flashing: Input source is not accessed but in use.
Press the input source button to switch the input source of main
layer. Hold it down for 4s to switch the input source of PIP.
4
TFT
screen
Display the current device status, menus and submenus.
5
Knob
On the home screen, press the knob to enter the operation menu
screen.
On the operation menu screen, rotate the knob to select a menu
item, and press the knob to confirm the selection or enter the
submenu.
When a menu item with parameters is selected, you can rotate
the knob to adjust the parameters. Please note that after
adjustment, you need to press the knob again to confirm the
adjustment.
6
ESC
Exit the current menu or cancel the operation.
7
Function
SCALE: Enter the image scaling menu.