Planar UltraRes W Series User manual

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Planar UltraRes W Series User Manual
020-1420-00A
User Manual
Planar®UltraResTM W Series
URW105 | URW105-ERO-T

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Copyright © June 2023 by Planar Systems, Inc.
All rights reserved.
This document may not be copied in any form without permission from Planar. Information in
this document is subject to change without notice.
Trademark Credits
Windows™ is a trademark of Microsoft Corp.
All other companies are trademarks or registered trademarks of their respective companies.
Disclaimer
The information contained in this document is subject to change without notice. Planar Systems,
Inc. makes no warranty of any kind with regard to this material. While every precaution has
been taken in the preparation of this manual, the Company shall not be liable for errors or
omissions contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material.
Warranty and Service Plans
Planar warranty and service plans will help you maximize your investment by providing great
support, display uptime, and performance optimization. From post-sale technical support, to a
full suite of depot services, our services are performed by trained employees. When you
purchase a Planar product, you get more than a display; you get the service and support you
need to maximize your investment. To find the latest warranty and service information regarding
your Planar product, please visit http://www.planar.com/support
RoHS Compliance Statement
The Planar UltraRes W Series is fully RoHS compliant.
Part Number: 020-1420-00A

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Table of Contents
Introduction ...................................................................................................................5
1. Safety Information..............................................................................................................6
2. Safety Precautions.............................................................................................................6
2.1 Important Safety Instructions..............................................................................7
2.2 Informations sur la sécurité................................................................................8
2.3 Précautions de sécurité......................................................................................8
2.4 Consignes de sécurité importantes....................................................................9
3. Recommended Usage .....................................................................................................10
3.1 Burn-In Versus Temporary Image Retention.....................................................10
3.2 Warranty Coverage..........................................................................................10
3.3 Important Waste Disposal Information..............................................................11
3.4 Normal Usage Guidelines ................................................................................11
3.5 ENERGY STAR Certified .................................................................................12
4. Cleaning the Display........................................................................................................13
Unpacking and Checking Accessories......................................................................14
5. Package Contents............................................................................................................14
6. Accessory Kit...................................................................................................................14
7. Planar UltraRes W Series –Standard Inputs ...................................................................16
7.1 URW105 / URW105-ERO-T.............................................................................16
Installing the Display ..................................................................................................17
8. Before You Begin.............................................................................................................17
8.1 Tools/Equipment List........................................................................................17
8.2 Other Things You May Need............................................................................17
8.3 Plan Your Installation........................................................................................17
8.4Prepare Your Installation Location....................................................................18
8.5 Cable Length Recommendations.....................................................................18
9. Mounting..........................................................................................................................19
9.1 Mounting Display with a VESA Mount ..............................................................19
9.2 Mounting a Peripheral Device..........................................................................19
9.3 Using the Lifting Eye Bolts ...............................................................................20
9.4 Installing OPS Expansion.................................................................................21
Operating the Display.................................................................................................22
10. OSD Keypad....................................................................................................................22
11. Remote Control Receiver.................................................................................................23
12. LED Indicators.................................................................................................................24
13. Using the Display in Portrait Mode...................................................................................25
14. Using the Display in Flat or Tilted Orientation...................................................................25
15. Using the Remote Control................................................................................................26
16. IR Command Protocol ......................................................................................................27
16.1 Hex Codes.......................................................................................................28
16.2 Locking the Keypad and IR Remote.................................................................32
16.3 Locking/Unlocking the OSD Menus..................................................................32
16.4 Turning the Display On.....................................................................................32
16.5 Turning the Display Off.....................................................................................32
16.6 Adjusting the Volume .......................................................................................32

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16.7 Selecting Layouts and Input Sources...............................................................33
16.8 Navigating Through the Menus ........................................................................34
17. Inputs and Views Menu....................................................................................................35
17.1 Image Adjust Menu ..........................................................................................37
17.2 Audio Menu......................................................................................................40
17.3 Presets Menu...................................................................................................41
17.4 Advanced Settings Menu.................................................................................42
17.5 Information Menu.............................................................................................55
18. Using the Touch Screen...................................................................................................57
18.1 Connecting a Touch-capable source................................................................57
Planar UltraRes W Series Remote Monitoring Software..........................................58
19. Login................................................................................................................................58
20. Information.......................................................................................................................59
21. Network ...........................................................................................................................59
22. SMTP...............................................................................................................................60
23. SNMP ..............................................................................................................................61
24. Control.............................................................................................................................62
External Control ..........................................................................................................63
Signal Compatibility....................................................................................................64
Color Subsampling Report.........................................................................................68
Power Consumption ...................................................................................................69
Specifications..............................................................................................................70
Dimensions..................................................................................................................73
25. URW105..........................................................................................................................73
26. URW105-ERO-T..............................................................................................................74
Troubleshooting During Installation..........................................................................75
27. Symptoms, Possible Causes and Solutions.....................................................................75
27.1 Symptom: Display Doesn’t Respond to External Control System .....................75
27.2 Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz......................................76
27.3 Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz......................................76
27.4 Symptom: IR Isn’t Working Properly.................................................................77
27.5 Symptom: Touch Has Broken Response Near Middle/Bottom of Display .........77
Accessing Planar’s Technical Support Website.......................................................78

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Introduction
The Planar®UltraRes™ W Series is a 105” 5K resolution (5120 x 2160) professional LCD
display with 500-nit brightness. The display offers superior visual performance with Picture-in-
Picture (PiP) and dual-source viewing and advanced processing ideal for applications ranging
from collaborative meeting spaces to high-impact digital signage and media rooms. Interactive,
optically-bonded projected capacitive touch model is also available.
The Planar UltraRes W Series supports native 5K resolution at up to 60Hz via DP1.4, USB-C
and OPS, enabling smooth motion video and mouse tracking. The display's HDMI 2.1 inputs are
also HDCP 2.2 compliant. It also features Crestron drivers for versatility.
Features of the Planar UltraRes W Series displays include:
• 105” 4K LCD display
• 500-nit brightness
• Projected Capacitive Touch screen models, featuring optically-bonded protective glass,
available
• PiP and dual-source viewing
Caution: This manual is intended for use by qualified service persons and end users with
experience installing LCD displays.

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1. Safety Information
Before using the Planar UltraRes W Series, please read this manual thoroughly to help protect
against damage to property, and to ensure personnel safety.
• Be sure to observe the following instructions.
• For your safety, be sure to observe ALL the warnings detailed in this manual.
• For installation or adjustment, please follow this manual’s instructions, and refer all
servicing to qualified service personnel.
2. Safety Precautions
• If water is spilled or objects are dropped inside the display, remove the power plug
from the outlet immediately. Failure to do so may result in fire or electrical shock.
Contact your dealer for inspection.
• If the display is dropped or the chassis is damaged, remove the power plug from the
outlet immediately. Failure to do so may result in fire or electrical shock. Contact your
dealer for inspection.
WARNING! Wall mounts must be secure.
• If the display is hung on a wall, the wall must be strong enough to hold it. Simply
mounting it to wallboard or wall paneling won’t be adequate or safe.
Caution: For Non-Touch Model:
• The front polarizer of the non-touch URW model is soft and subject to scratches from
sharp objects.
• Slight pressure on the LCD of the non-touch URW model will cause distortion of the
image. Heavier pressure will cause permanent damage.
Caution: For All URW Models:
• Displays should be mounted where viewers cannot insert small objects in the openings
that will create hazards by contacting bare conductive parts.
• If the power cord or plug is damaged or becomes hot, turn off the main power switch of the
display. Make sure the power plug has cooled down and remove the power plug from the
outlet. If the display is still used in this condition, it may cause a fire or an electrical shock.
Contact your dealer for a replacement.

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2.1 Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use the display near water.
6. Clean the LCD screens with an LCD screen cleaner or LCD wipes.
7. Do not install near any heat sources such as radiators, heat registers, stoves or other
apparatus (including amplifiers) that produce heat.
8. Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade or the third prong is provided for your safety. When
the provided plug does not fit into your outlet, consult an electrician for the replacement of
the obsolete outlet.
9. Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles and the point where they exit from any Planar large format LCD
display.
10. Only use the attachments/accessories specified by the manufacturer.
11. Unplug all displays during lightning storms or when unused for long periods of time.
12. In instances where a power surge has occurred and a display no longer has an image, the
display power will need to be reset.
13. You must follow all National Electrical Code regulations. In addition, be aware of local
codes and ordinances when installing your system.
14. Refer all servicing to qualified service personnel. Servicing is required when any of the
displays have been damaged in any way. For example, if the AC power cord or plug is
damaged, liquid has been spilled or objects have fallen into a display, the displays have
been exposed to rain or moisture, do not operate normally or have been dropped.
15. Keep the packing material in case the equipment should ever need to be shipped.
16. Wall mounts must be secure. The wall must be strong enough to hold displays brackets,
cables and accessories. Seismic engineers should be consulted in areas prone to
earthquakes.
17. Caution: There is a risk of explosion if the battery is replaced with incorrect type.
Dispose of used batteries according to local regulations.

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2.2 Informations sur la sécurité
Avant d'utiliser le Série Planar UltraRes W, veuillez lire attentivement ce manuel pour éviter tout
dommage matériel et assurer la sécurité du personnel.
• Assurez-vous de respecter les instructions suivantes.
• Pour votre sécurité, veuillez respecter TOUS les avertissements détaillés dans ce manuel.
• Pour l'installation ou le réglage, suivez les instructions de ce manuel et confiez
• l'entretien à un personnel qualifié.
2.3 Précautions de sécurité
•Si de l'eau est renversée ou si des objets sont tombés à l'intérieur de l'écran, dé-
branchez immédiatement la fiche d'alimentation de la prise. Le non-respect de cette
consigne peut entraîner un incendie ou une électrocution. Contactez votre revendeur pour
qu'il procède à une inspection.
•Si l'écran est tombé ou si le châssis est endommagé, débranchez immédiatement la
fiche d'alimentation de la prise. Le non-respect de cette consigne peut entraîner un in-
cendie ou une électrocution. Contactez votre revendeur pour qu'il procède à une inspec-
tion.
AVERTISSEMENT! Les supports muraux doivent être sécurisés.
•Si l'écran est accroché à un mur, celui-ci doit être suffisamment solide pour le sup-
porter. Un simple montage sur une plaque de plâtre ou un panneau mural n'est ni suffi-
sant ni sécuritaire.
Attention : Pour le modèle non tactile :
• Le polariseur avant du modèle URW non tactile est souple et peut être rayé par des objets
pointus.
• Une légère pression sur l'écran LCD du modèle URW non tactile entraînera une distorsion
de l'image. Une pression plus forte causera des dommages permanents.
Attention : Pour tous les modèles URW :
• Les écrans doivent être montés de manière à ce que les spectateurs ne puis-
sent pas insérer de petits objets dans les ouvertures, ce qui créerait des dan-
gers en touchant des pièces conductrices nues.
• Si le cordon d'alimentation ou la fiche est endommagé(e) ou devient chaud(e), étei-
gnez l'interrupteur principal de l'écran.Assurez-vous que la fiche d'alimentation a
refroidi et retirez-la de la prise de courant. Si vous continuez à utiliser l'écran dans
cet état, vous risquez de provoquer un incendie ou une électrocution. Contactez
votre revendeur pour un remplacement.

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2.4 Consignes de sécurité importantes
1. Lisez ces consignes.
2. Conservez ces consignes.
3. Tenez compte de tous les avertissements.
4. Suivez toutes les consignes.
5. N'utilisez pas l'écran près de l'eau.
6. Nettoyez les écrans LCD avec un nettoyant ou des lingettes prévus pour ce type d'appa-
reil.
7. N'installez pas l'appareil près de sources de chaleur telles que radiateurs,
bouches de chaleur, poêles ou autres appareils (y compris les amplificateurs)
qui produisent de la chaleur.
8. Ne neutralisez pas le dispositif de sécurité de la fiche polarisée ou de mise à la
terre. Une fiche polarisée possède deux lames, l'une plus large que l'autre. Une
fiche de mise à la terre a deux lames et une troisième broche de mise à la terre. La
lame large ou la troisième broche est prévue pour votre sécurité. Si la fiche fournie
ne rentre pas dans votre prise, consultez un électricien pour remplacer la prise ob-
solète.
9. Protégez le cordon d'alimentation contre les piétinements et les pincements, en
particulier au niveau des fiches, des prises de courant et du point de sortie de
tout écran LCD grand format de Planar.
10. Utilisez uniquement les accessoires spécifiés par le fabricant.
11. Débranchez tous les écrans pendant les orages ou lorsque vous ne les utilisez pas pen-
dant de longues périodes.
12. Dans les cas où une surtension s'est produite et qu'un écran n'a plus d'image, il
faudra réinitialiser l'alimentation de l'écran.
13. Vous devez respecter toutes les règles du Code national de l'électricité. De
plus, tenez compte des codes et des règlements locaux lors de l'installation
de votre système.
14. Confiez toute réparation à un personnel qualifié. Une réparation est nécessaire
lorsque l'un des écrans a été endommagé de quelque manière que ce soit. Par
exemple, si le cordon ou la fiche d'alimentation CA est endommagé(e), si du li-
quide a été renversé ou si des objets sont tombés dans un écran, si les écrans
ont été exposés à la pluie ou à l'humidité, s'ils ne fonctionnent pas normalement
ou s'ils ont été échappés.
15. Conservez le matériel d'emballage au cas où l'équipement devrait être expédié.
16. Les supports muraux doivent être sécurisés. Le mur doit être suffisamment so-
lide pour supporter les supports, les câbles et les accessoires des écrans. Des
ingénieurs sismiques devraient être consultés dans les zones sujettes aux trem-
blements de terre.
17. Attention : Il existe un risque d'explosion si la pile est remplacée par un type incorrect.
Éliminez les piles usagées conformément aux règlements locaux.

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3. Recommended Usage
In order to get the most out of your LCD, use the following recommended guidelines to optimize
the display.
3.1 Burn-In Versus Temporary Image Retention
Burn-in causes the screen to retain an image essentially forever, with little or no way to correct
the problem. Under normal use, an LCD will not experience burn-in, as plasma displays do, nor
will it retain images in any way.
Normal use of an LCD is defined as displaying continuously changing video patterns or images.
However, LCDs can experience temporary image retention when recommended usage
guidelines are not followed.
What is Temporary Image Retention?
Temporary image retention (TIR) can occur when a static image is displayed continuously for
extended periods of time (12 hours or longer). An electrical charge differential may build up
between the electrodes of the liquid crystal, which causes a negative-color video image (color-
inverted and brightness-inverted version of the previous image) to be retained when a new
image is displayed. This behavior is true for any LCD device from any LCD manufacturer.
TIR is not covered under warranty. See standard warranty terms and conditions for details. Here
are some guidelines to help you avoid TIR:
• Use the LCD to show a screen saver, moving images or still pictures that change
regularly. When using high-contrast images, reposition the images frequently.
• Turn off the LCD when it is not in use. To use your source computer’s Power Options
Properties, set up your computer to turn off the display when not in use.
3.2 Warranty Coverage
The following models are warranted for 24 x 7 usage:
• 105": URW105, URW105-ERO-T
Planar recommends turning off the power for 4 hours per day for optimal performance.
For complete warranty details, please visit http://www.planar.com/warranty.

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3.3 Important Waste Disposal Information
Please recycle or dispose of all electronic waste in accordance with local, state, and federal
laws. Additional resources can be found online at http://www.planar.com/about/green/.
The crossed-out wheelie bin symbol is to notify consumers in areas subject to Waste Electrical
and Electronic Equipment (WEEE) Directive 2012/19/EU that the product was placed on the
market after August 13, 2005 and must not be disposed of with other waste. Separate collection
and recycling of electronic waste at the time of disposal ensures that it is recycled in a manner
that minimizes impacts to human health and the environment. For more information about the
proper disposal of electronic waste, please contact your local authority, your household waste
disposal service, or the seller from whom you purchased the product.
3.4 Normal Usage Guidelines
Normal use of the LCD is defined as operating in the open air to prevent heat buildup, and
without direct or indirect heat sources such as lighting fixtures, heating ducts, or direct sunlight
that can cause the displays to experience high operating temperatures. For all displays, do not
block fans or ventilation openings. If the LCD display will be installed in a recessed area with an
LCD surround or enclosure, ensure adequate openings are applied for proper air flow and
ventilation.
It is up to the installer to ensure that display placement is changed, thermal shielding is provided
and/or additional ventilation is provided to keep the display within its nominal operating
parameters. Maximum ambient operating temperatures for the Planar UltraRes W Series are:
• 0-40°C at up to 3000 meters
Cooling Requirements
For optimal performance, active cooling by the installer should be planned for when the ambient
temperature anywhere in the wall is predicted to be above the specified ambient temperature for
the display.

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3.5 ENERGY STAR Certified
ENERGY STAR is a program run by the U.S. Environmental Protection Agency
(EPA) and U.S. Department of Energy (DOE) that promotes energy efficiency.
The following products qualify for ENERGY STAR in the factory default settings:
• URW105
• URW105-ERO-T
The factory default settings are those in which power savings will be achieved. Changing the
factory default picture settings or enabling other features will increase power consumption that
could exceed the limits necessary to qualify for ENERGY STAR rating.
For more information on the ENERGY STAR program, refer to energystar.gov.

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4. Cleaning the Display
If dust has collected on the power plug, remove the plug from the outlet and clean off the dust.
Dust build-up may cause a fire.
Remove the power plug before cleaning. Failure to do so may result in electrical shock or
damage.
Keep the following points in mind when cleaning the surface of the display:
• When the surface of the display becomes dirty, wipe the surface lightly with a soft clean
cloth.
• If the surface requires additional cleaning, use LCD screen cleaner or LCD wipes, which
are available at most electronics stores.
• Do not let cleaner seep into the display, as it may cause electrical shock or damage.
• Refer to the Planar Display Cleaning Guidelines for more information.

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Unpacking and Checking
Accessories
5. Package Contents
Part
Description
Number
Picture
LCD Display
One per box.
1
6. Accessory Kit
Part
Description
Number
Picture
AC power
cord
US power cord.
1
AC power
cord
EU power cord
1
IEC C14 to
NEMA 5-15R
adapter cable
(optional)
AC Power adapter for an
IEC C14 to US NEMA 5-
15R AC cable.
1
Universal
power
adapter
(optional)
AC Power adapter for an
IEC C14 to EU/UK AC
cable.
1

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Part
Description
Number
Picture
IR sensor
Used to receive signals
from the remote control.
1
USB cable
Connects to a PC for
touch functionality (touch
model only).
1
DP cable
DP cable.
1
USB-C cable
USB-C cable.
1
Quick Start
Guide: Planar
UltraRes W
Series
1
Remote
control
Used to control the
display. Two AAA
batteries are included but
not installed.
1
Passive
Stylus
Dual-tip stylus. 153mm
(6in) length; 7.5mm and
2mm tips (touch model
only).
1

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7. Planar UltraRes W Series –Standard Inputs
7.1 URW105 / URW105-ERO-T
URW105 /
URW105-ERO-T
Description
R
Reset: Hold for 5 seconds to perform factory reset
1
IR: 3.5mm TRS (female)
2
Line Audio Out: 3.5mm TRS (female)
3
SPDIF Audio Out
4
HDMI 1: HDMI, 5K/30Hz, HDCP 2.2, HDR
5
HDMI 2: HDMI, 5K/30Hz, HDCP 2.2, HDR
6
DP 1: 5K/60Hz, HDR
7
DP 2: 5K/60Hz, HDR
8
USB-C: 5K/60Hz, HDR
9
RS232: DB9 (female)
10
LAN
11
USB-A Service
12
USB-B 2
13
USB-B 1
14
USB-A 3 / 4
15
USB-A 1 / 2
16
DP Out: 5K/60Hz, HDR
17
OPS: 5K/60Hz, HDR
18
AC ON/OFF
19
AC IN: IEC C14
20
AC OUT Fuse: T3.15AL/250V
21
AC OUT: IEC C13

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Installing the Display
This section explains how to install your display. We suggest that you read the entire section
before you attempt to install the unit.
8. Before You Begin
Make sure you have all the items in these lists before you begin unpacking and installing your
display(s).
8.1 Tools/Equipment List
Depending on your installation, you may need one or more of the following items:
• String/string level
• Digital/laser level
• Ladders/lift
• Power tools
• Back brace
• Stud finder (if hanging display on a wall)
8.2 Other Things You May Need
• LCD screen cleaner or LCD wipes - available at most electronics stores
• At least two very strong people to help lift unit into place
8.3 Plan Your Installation
You should have a detailed plan of how the units are to be configured. The plan should include
calculations for the following:
• Power
Model
Max Current @ 120VAC
(Excluding AC Output)
Max Current @ 120VAC
(Including AC Output)
URW105
4.9A
7.9A
• Cable runs
• Ventilation and cooling requirements
• If hanging display on a wall, location of studs in the wall
• For touch model best performance, the display must be mounted in a vertical to slightly
tilted back orientation.
• If the display is a touch model, it is important that the touch frame is not used to lift or
support the display or touch performance may be compromised.

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8.4 Prepare Your Installation Location
Prepare the area where you will install the unit. If custom enclosures are part of the installation,
they must be fully designed to accommodate the installation of the displays, the installed units,
and ventilation and cooling requirements.
If your installation includes a lot of construction or dust, it is highly recommended that you
clean all of the screens after the wall installation and configuration are complete.
8.5 Cable Length Recommendations
Cable length performance may vary between different cables and sources. The recommended
maximum cable lengths are as follows:
HDMI
• 4K @ 50/60Hz: 5m (15 ft) maximum
• 4K @ 24/25/30Hz: 15m (50 ft) maximum
• 1080p @ 60Hz and lower resolutions: 20m (65 ft) maximum
DisplayPort
• DP 1.4: 3m minimum using DP8K certified cable.
• DP 1.2: 3m (10 ft) maximum
• DP 1.1: 5m (15 ft) maximum
USB-C
• 2m maximum

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9. Mounting
9.1 Mounting Display with a VESA Mount
If you purchased a VESA mount, you should have a received a separate box with mounting
supplies and an Installation manual. Follow these instructions carefully.
Keep in mind the following general installation guideline:
• Screw length is crucial and will vary depending on the type of mount you use. Total screw
length will include the penetration length plus the length required by the type of VESA
mount in use.
Caution: Screws not sized to the depth specified can result in inadequate mounting strength or
damage to the internal components in the display. To prevent injury, this device must be
securely attached to the wall in accordance with the installation instructions supplied with the
mount. The mount must be secured to the Planar UltraRes W Series display using the four M8-
1.25 VESA mounting locations, and 10mm -15mm thread engagement is required for secure
mounting. Select the correct screw/spacer combination for the mount.
• Prior to installation, make sure you know where all of the mounting points are located.
• Follow all safety precautions outlined in the VESA Installation manual.
• Verify the parts received with the list shown in the VESA Installation manual.
9.2 Mounting a Peripheral Device
A 100 mm x 100 mm VESA mounting interface is located on the rear of the display to
accommodate a third-party media player or computer. If needed, local power is available
through the AC OUT connector.

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9.3 Using the Lifting Eye Bolts
The lifting eyebolts can be used for moving the display from the packaging to its final installed
position. The eye bolts should not be used for permanent installation or transportation of the
display. When attaching to a lifting mechanism, the angle of the line between the eyehooks and
the display must be 45° or greater.