Plantronics EncorePro 320 User manual

EncorePro 300 Series
Corded Headset
User Guide
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Contents
Overview 3
Setup 4
Load software 4
Fit 5
Adjust the headband 5
Position the boom 5
Adjust the boom 5
Basics 6
Make/take/end calls 6
Volume 6
Mute 6
Support 7
2

Icons Inline control LEDs Function
Call button Triple flash green Incoming call
Slow flash green Call on hold
Solid green On a call
Volume up button Increases the listening volume
Volume down button Decreases the listening volume
Mute button Solid red Headset is muted
NOTE Inline controls may vary for headsets connected to DA70/DA80 audio processors.
Overview
3

Power on your headset by connecting it to your computer.
Your headset connects in one of 2 ways:
• With USB connector
• With DA70/DA80 audio processor with Quick Disconnect (QD)
DA80
DA70
IMPORTANT Some softphones require the installation of Plantronics Hub for Windows/Mac to
enable headset call control (answer/end and mute) functionality.
Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
Manage your headset settings on your computer with Plantronics Hub:
• Call control for softphones
• Update firmware
• Turn features on/off
• View user guide
Setup
Load software
4

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over
the center of your ears.
This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.
CAUTION To avoid breaking the boom, only rotate it up and over 180°.
Gently bend the boom in or out so it is approximately two finger widths from the corner of your
mouth.
Fit
Adjust the headband
Position the boom
Adjust the boom
5

Headset call control is a software feature and dependent on a compatible softphone. If you have
not installed Plantronics Hub or do not have a compatible softphone, press the headset call button
first and then make/take/end the call using the softphone application. Download Plantronics Hub
for Windows or Mac at plantronics.com/software.
Answer or end a call
Tap the Call button or use your softphone.
Make a call
Dial using your softphone application.
Hold
Press and hold the call button for 2 seconds to put a call on hold.
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
During a call, press the mute button. When mute is on, the LED is solid red. Modify your mute
settings in Plantronics Hub for Windows or Mac.
Basics
Make/take/end calls
Volume
Mute
6

Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
216045-06 10.19
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