5-6 Agecroft Trading Estate, Langley Road, Salford Manchester M6 6JD
Tel: +44 161 737 5099 Website:www.play-learn.co.uk
Page 3of 4
Troubleshooting
Here at Playlearn we have spent many years developing our bubble feature range to ensure they are trouble
free. We want you to be completely satisfied with your purchase and we invite any questions and concerns
you
hav
e.
Please
e-mail
us
at
h[email protected] or
call
0161
73
7
5099.
The
product
is
delicate
and
n
eeds
maintaining for longevity. Please note the section ‘Distilled Water vs Tap Water’ below. Anytime maintenance
is required or the water needs changing, we recommend 2 persons to do this.
Distilled water vs tap water : Whilst this product has been designed to work well with tap water, the product
will need higher maintenance due to algae and the water becoming cloudy. The water will need changing
every few months whereas using distilled water, the water will stay cleaner for longer.
Cleaning : If you have not changed the water for some time algae can build up. You need to check your water
often, if it stars to change colour and/or look darker it is time to change the water. If algae builds up around
the jets this will prevent bubbles from producing. To clean you will need to use warm water and a mild
detergent (not one that creates soapy bubbles) you will need to empty the acrylic tube, add around 2 liters of
warm water and a drop of mild detergent and leave to soak for an hour, rinse and possibly repeat depending
how much algae has built up. Ensure the product is rinsed with just warm water after using detergent to wash
away any access residue.
No bead movement: Is the item plugged in and switched on? Is the pump making a noise? If there is no sound
coming from the base. If the pump is not making any sound, please check the adapter, is the adapter warm?
If yes, the adapter is ok, if it’s cold it means the adapter isn’t working and you will need a replacement adapter.
Please contact product support.
Remote control not functioning: The remote control is designed to change the light colours and strobing
patterns. It will not turn off the bubbles. If the lights are on but they are not changing with the remote control,
try going a little closer to the bubble wall. If it still does not work, please change the battery. If this fails to fix
the problem, contact the manufacturer for a replacement remote. If the new remote still does not fix the
problem, the controller box may need replacing. Please contact us for further help.
Warranty Information
Thank you for choosing our product. All of our products are constructed from the highest quality materials. In
the event that we have not achieved our usual standard of excellence, we will repair or replace, at our
discretion, within 12 months from the date of purchase. Valid proof of purchase, with the purchase date
clearly indicated, must be provided. Photos of defective merchandise will also be required to help us evaluate
the actual cause of the defect. Please read below for a detailed description of warranty coverage. Please note,
if the product fails in any way, only the part that has failed will be replaced, we will not replace the entire unit.
Water Damage: Our products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered negligence and is therefore
not covered under this warranty. The use of “hard water” and/or caustic cleaners can affect the paint or other
finishes. Failure to keep the unit clean or use of additives/cleaners will also void the warranty. As with any
product, all finishes with time will gradually fade and discolour. The warranty will only cover against severe or
complete fading within the first year from date of purchase.
Not Covered Under in The Warranty: The limited warranty will NOT cover cases of damages due to 1.
Damages caused in transit 2. Inadequate care and/or neglect 3. Environmental and/or natural elements 4.
Immersion in water, unless specified 5. Improper Installation/Storage and/or Maintenance. This warranty is
void if the product has been damaged by accident, misuse, negligence, improper installation and/or
modifications have occurred. This includes any and/or all defects arising out of freezing water damage, hard
water damage, failure to keep the unit clean and free of harmful additives such as bleach or chlorine, which
affects the paint and/or parts. This warranty also does not cover any additional charges or installation,
removal, disposal and/or shipping costs or consequential damage associated with any warranty claim.
