
CRACKED PANEL
If your Bubble Tube is cracked, please contact customer
support immediately.
NO BUBBLES COMING OUT
If the pump is not making noise and the
lights are not working, please check that you have completed the set
up instructions. If the connection is correct, but the pump still isn’t
making noise, please contact customer support.
SOME JETS ARE WORKING, SOME ARE NOT
On occasion, some of the
air jets break in faster than the others. Since some are fully “broken
into”, the water is bypassing the jets that have not yet “broken in”. If
this occurs, follow these steps. Under each air jet, at the bottom of the
tube, is a small dial that can be adjusted. Ensure that the dial under
the non-working jets are open, by loosening them. Then, close the
dials under the jets that are currently working by tightening them. This
should stop around 90% of the bubbles. By doing this, pressure will be
forced into the open jets, forcing the air bubbles to break through them.
Please keep it like this for a few hours, to allow the jets to be fully “broken
into”. After a few hours, you can adjust all the dials back to a regular, even
setting.
REMOTE CONTROL NOT FUNCTIONING
The remote control is designed to
change the colors of the lights and to change the light pattern. If the lights are
on but they are not changing with the click of the remote control, try going a little
closer to the base of the Bubble Tube. The red LED light turning on doesn’t mean
there is a good battery. If it still does not work, please change the battery. If this fails to
fix the problem, contact customer support for a replacement.
NO POWER
First, touch the adaptor and see if it feels warm. If it is cold, contact
customer support for a new adaptor. If the adaptor is warm, check the connection
into the controller box (instruction #5) by removing and reinserting it and press the
“on” button on the remote control. Check that the white wires coming out of the
controller box are firmly connected to the plug and lights. If this still does not resolve
the problem, please contact customer support.
CAUTION
Always unplug the power before cleaning and handling. Disconnect and
drain the water if storing away for an extended period of time. Do not operate with hot
or ice-cold water. Do not lift, carry or pull the Bubble Tube by the power cord. Do not
exceed the maximum voltage and wattage on adaptor.
STILL STUCK
?Confused? Any further questions? Please contact customer support and
one of our reps or techs would be happy to walk you through it.
grow
845-362-0638 support@playlearn.com