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To change the battery in the remote, please follow the instructions on the reverse of the remote.
Emptying and Changing Water
Whilst this product has been designed to work well with tap water, the product will need higher maintenance due to algae and the water becoming cloudy. The
water will need changing approximately once every few months. By using distilled water, the water will stay cleaner for longer.
We have provided a manual air pump (10) and a water pipe (11) to aid in emptying your bubble tube. Attach the pump to the pipe and place the other end of a
pipe deep into the tube. Place a large bucket on the floor (or at a lower point than the end of the pipe) and start pumping until the water starts flowing freely.
You can now remove the manual air pump and allow the water to continue flowing. If the water stops, ensure the end of the pipe is lower than the pipe that is
in the tube and use the pump again to start the flow of water. When the water is nearly drained, either drain the rest of the water by removing the valves
(turning them anti-clockwise until they come out) or very carefully tip the water out from the top of the tube. If your water tube has kinks or is twisted then you
can place in a bowl of hot water for around a minute, remove from bowl and pull straight, this will help straighten the tube out.
Troubleshooting
Here at Playlearn we have spent many years developing our bubble feature range to ensure they are trouble free. We want you to completely be satisfied with
your purchase and we invite any questions and concerns you may have. Please e-mail us at sales@play-learn.co.uk or call 0161 737 5099. The product is
delicate and needs maintaining for longevity. Please note the section ‘Distilled Water vs Tap Water’ below. Anytime maintenance is required or the water
needs changing, we recommend 2 persons to do this.
Cracked tube: If for any reason your acrylic tube is cracked please contact Playlearn to discuss the option of receiving a replacement. Do not discard it until the
new one is received as parts may be needed from the cracked panel. We may also require the cracked panel to be returned to us.
No bubbles coming out or bubbles coming out slowly: Is the pump plugged in and switched on? Is the pump making a noise? If there is no sound coming from
the pump, please contact Playlearn. If the pump is making a noise, first check to ensure the white pipes have not been trapped or have any kinks in them.
Remove the pipes attached to the pump and feel with the back of your hand if air is coming out. If air is coming out, reattach pipes and check at the other end to
ensure the pipes leading into the tube are letting out air. If air is coming out of both exits, please refer to the trouble shooting below regarding blocked jets.
Bubbles Coming Out Slowly
At the end of the pump there is a dial (13) please adjust this dial to the flow of bubbles you require. Clockwise for more bubbles, anti-clockwise for less bubbles.
Please note if the pump speed is set to minimum the fish will fail to go up and down. If the pump is set to maximum and bubbles are still coming out slowly,
please follow the guidelines below regarding blocked jets.
Blocked Jets
If all the above fails and the item has been used for some time, it is likely the jets that push the bubbles into the tube have become blocked. This can happen
when using tap water or the water has become cloudy and dirty. Small pieces of debris or algae can become attached to the jets and block the exits. Move the
Bubble tube to an area where you can access the back panel and proceed to remove the plate. At the end of the bubble tube (inside the base) you will have
access to 3 plastic screws, these are the valves (photo below) sometimes these can close and stop the bubbles coming through the jets. You can turn the valves
to open and close them.
To unblock the jets you will need to turn all the valves off (anti-clockwise) then turn the first valve on fully leaving it for around one minute, turn this valve off
and do the same with the second and third valve. Now you will need to reset the valves and to do this we need to get an even level of air through each valve at
the same time. Ensure all valves are off, go to your first valve and turn this on (clockwise) just a little, go to the second and turn that on a little, then the third,
go through the sequence again and again, providing an even amount of air flow through each valve until you have reached your required amount of bubbles. If
you turn one valve and it reduces bubbles from another jet, turn that valve back down again.
Remote control not functioning: The remote control is designed to change the light colours and strobing patterns. It will not turn off the bubbles. If the lights
are on but they are not changing with the remote control, try going a little closer to the bubble tube. If it still does not work, please change the battery. If this
fails to fix the problem, contact Playlearn for a replacement remote. If the new remote still does not fix the problem, the controller box may need replacing.
Please contact us for further help.
No light: 1. If the black adapter has been plugged into the white wire inside the base then the lights will not work. Run your finger around the outside of the
silver controller box until you find a hole and plug the black adapter end directly into this hole. 2. Ensure they have not been turned off using the remote. If
they do not come on, touch the adaptor and see if it feels warm. If it is cold, check if it is switched on and it is pushed firmly in the socket. If it still does not work,
contact us for a new adaptor. If the adaptor is warm check the end the wire leading into the silver control box, remove and reinsert it and press the on button on
