
7
Troubleshooting
If the machine malfunctions due to causes other than those listed or the proposed corrective actions do
not solve the problem please call a Polar agent or qualified technician.
Fault Probable Cause Solution
The unit is not working The unit is not switched on Check the unit is plugged in correctly and
switched on
Plug or lead is damaged Call POLAR agent or qualified Technician
Fuse in the plug has blown Replace the fuse
Power supply Check power supply
The appliance is not
cooling Coolant Leak Call POLAR agent or qualified technician
Fan Motor Failed Call POLAR agent or qualified technician
Airflow to the condenser
obstructed Increase the gap between appliance and
obstacles/heat source
Condenser is clogged Cleaning the condenser
Loud noises Appliance is not level Adjust position to make it level
Appliance is too close to a wall or
other object Move to a more suitable location
Odour from the unit Unit is not cleaned for long time Clean the unit thoroughly
Odour food not properly packed Seal and pack odour food properly
Error code/
indication Probable Cause Solution
“ER1” and
alarm The evaporator inlet probe is
faulty Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
“ER2” and
alarm The evaporator return gas
probe is faulty Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
“ER3” and
alarm The defrost probe (evaporator
temperature probe) is faulty Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
“ER4” and
alarm Door not closed properly or
door switch is faulty Press any button to cease alarm. Close the door/doors
properly or check the door switch
“ER5” and
alarm Condenser probe is faulty Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
“SO” and
alarm Cabinet temperature probe is
open-circuited Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
“SC” and
alarm Cabinet temperature probe is
short-circuited Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
“HI” and alarm Condenser temperature
exceeding 60°C Power off and re-start machine to cease alarm. Press
power button for 1 second to check the condenser
temperature on the screen. Clean the condenser filter
immediately, or Call POLAR agent or qualified technician
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