Polaroid ColorShot Printer User manual

Manuals in this Acrobat document
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ColorShot printer. To go to any of these manuals, click its title below.
Telephone Support Guide (page 3)
Installation Guide (following Telephone Support Guide)
User's Guide (following Installation Guide)
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3 ColorShot printer telephone support guide
Polaroid ColorShot Printer
Telephone Support Guide
© Copyright Polaroid Corporation 1998. All rights reserved.
"Polaroid", "ColorShot" and "IQA" are trademarks of Polaroid Corporation,
Cambridge, MA, U.S.A. All other product names may be the trademarks of their respective
owners.
Contents
Telephone support quick reference 8
Preparing to install the ColorShot printer 9
Installing the USB supplement and enabling USB in BIOS 13
Installing the USB supplement to OSR2 13
IRQs for USB controllers 17
Enabling USB in BIOS 18
Installation notes for specific computers 19
NEC laptop computers 19
Compaq Deskpro 4000 computers 20
Enabling USB with 430TX and 440LX chipsets 23

4ColorShot printer telephone support guide
Telephone support quick reference (continued)
Hardware and application related operating problems 24
PhotoMAX software 24
PaintShop Pro software 24
MGI PhotoSuite software 24
Harvard Graphics software 25
Symbios Logic USB board 25
HP PhotoSmart printer 26
Introduction 27
How to use this manual 27
Manual organization 28
Documentation provided with ColorShot printer 30
List of user documents 30
How to view or print user documents 33
1 ColorShot printer description 34
Description 34
How the printer works 35
Specifications 37
User features 38
Typical ColorShot uses 38

5 ColorShot printer telephone support guide
1 ColorShot printer description (continued)
System requirements 39
ColorShot package contents 40
Warranty and service information 41
2 Introduction to USB 42
USB overview 42
USB description 42
How USB devices are connected to a PC 43
Compatibility with parallel, serial and SCSI devices 45
Current level of USB compatibility 45
USB host requirements 46
USB hardware and firmware 46
USB host controller types 47
USB software 48
Verifying USB compatibility 48
Upgrading to USB 49
3 Solving problems 51
General approach to problem-solving 51
Solving general printer problems 53
Solving film-loading and transport problems 58

6 ColorShot printer telephone support guide
3 Solving problems (continued)
Solving image quality problems 59
Resolving error messages 68
Error message index 68
Error messages and corrective action 69
Printing a test image with PEGTEST 79
Purpose of PEGTEST 79
Test image evaluation 80
PEGTEST printing procedure 81
Clearing ColorShot from the Windows registry 82
Clearing the registry with REGEDIT 83
Restoring the registry 85
Correcting conflicts with Microsoft Fax 86
4 Film information 87
Recommended film type 87
Other films you can use 88
Identifying ColorShot film 88
5 What the install program does 89

7 ColorShot printer telephone support guide
6 Using IQA to enhance picture quality 92
7 Maintenance 93
Maintenance overview 93
Cleaning the rollers 93
Cleaning the printer 94
Disassembly warning 94
8 MGI PhotoSuite software information 95
Obtaining support for MGI PhotoSuite software 95
PhotoSuite software FAQs 96
General questions 96
Installation questions 97
Operational questions 99
ColorShot Installation Guide Following Telephone Support Guide
ColorShot User's Guide Following Installation Guide

8 ColorShot printer telephone support guide
Telephone support quick reference
This chapter contains information expected to be used most often by ColorShot
telephone support personnel. Refer to later chapters for additional detailed
information.
For the fastest resolution of problems according to their symptoms, see Chapter
3, "Solving problems," on page 51.
Important note: The procedures in this chapter and throughout this manual
have been tested on numerous PC models running the Microsoft Windows 95
operating system. It is not possible to test all systems and configurations,
however, and some unexpected results may occur.

9 ColorShot printer telephone support guide
Preparing to install the ColorShot printer
Before a customer connects the ColorShot printer to a PC and installs the driver,
he should perform the following checks to assure the computer's USB port is set
up correctly. If you are unfamiliar with the USB (universal serial bus) protocol,
review Chapter 2, "Introduction to USB," on page 42 before continuing.
1Verify that the computer has Windows 95 version B installed by following the
steps below. (This version B of Windows 95 is also called OSR2.)
aClick the My Computer icon with the right mouse button, then click
Properties on the shortcut menu that appears.

10 ColorShot printer telephone support guide
bClick the General tab and verify that the Windows 95 version number
ends in the letter "b."
EUHTXLUHGIRU
86%FRPSDWLELOLW\
If the Windows 95 version is correct, go to step 2.
If the Windows 95 version number does not end in "b," the system cannot
use ColorShot or other USB devices unless the operating system is
upgraded. For more information, see "Upgrading to USB" on page 49.