Poly MDA400 QD User manual

MDA480 QD/MDA490 QD
User Guide

Contents
Overview 3
Basics MDA400 3
Basics Inline Controller 4
MDA400 LED Indicators 5
Accessories 6
Setup 7
Connect your headset 7
Desk Phone: Connect 7
Computer: Connect 11
Load software 13
Update your Poly device 13
Basics 14
Answer, end and make calls 14
Put a call on hold using a PC 14
Adjust volume 14
Mute 14
Switch Calls 14
Troubleshooting 15
Desk phone 15
Softphone 15
What's in the box 17
Support 18
2

Front/Top
3
1
2
Back
4567
1Computer audio
button
6Telephone
interface cable
jack*
2Desk phone
audio button
7Power jack*
3USB adapter
port*
8Conguration slide
switch
4USB cable
(connect to
computer)
9Listening volume
dial
5Handset
lifter/EHS jack*
10 Speaking volume
dial
*Accessories not included
Bottom
8
9
10
4
Overview
Basics MDA400
3

1Green LED 4Volume down
2Call button 5Mute
3Volume up 6Red LED
Inline controller
1
2
3
4
5
6
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new device.
Basics Inline Controller
4

LED LED State Indication
Solid green Active PC call
Flashing green Incoming PC call
Flashing green (slow) Active PC call on hold
Solid red PC call on mute
Flashing green Incoming desk phone call
Solid green Active desk phone call
Flashing green (slow) Active desk phone call on hold
Solid red Desk phone call on mute
Both icons ashing red MDA400 is booting up – once complete there will be a ash
of green on the default line then both LEDs will go off.
Solid yellow Over current condition – using HL10 without power supply.
Unplug MDA400, add power adapter, re-plug MDA400 to
PC.
When you press one of the two buttons, you are opening a phone line/audio channel.
Depending on the circumstances, you won't necessarily hear a dial tone until you've
dialed from your phone. The buttons allow you to switch to a different phone line/
channel.
MDA400 LED
Indicators
5

12
34
5
Accessories sold separately at poly.com/accessories
1Electric hookswitch cable Electronically and automatically takes your desk phone
handset off hook. Enables remote call answer/end with your headset.
2On-line indicator (OLI) A light that ashes once a call is activated. It allows others to
know when you are on a call.
3HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
answer/end with your headset.
4AC power supply Required when using the HL10 lifter.
5USB Extension Cable Extends the length of the USB cable between the MDA and
computer.
Accessories
6

1Connect the inline controller to the MDA400 switcher.
2Connect your Poly/Plantronics supported QD corded headset to the inline controller.
There are three options for connecting the MDA400 to your desk phone.
• Desk Phone (standard)
• Desk phone + HL10 lifter and power supply (sold separately)
• Desk phone + EHS cable (sold separately)
NOTE If you will be using Desk phone (standard) or Desk phone +HL10 lifter and power supply
continue below. If you will be using the Desk Phone + EHS cable, refer to EHS Getting Started
guide that came with your EHS cable or at poly.com/accessories for installation instructions.
Desk Phone (standard)
1Connect one end of the telephone interface cable to the back of the switcher.
2Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
Setup
Connect your headset
Desk Phone: Connect
7

3Connect the remaining end of the telephone interface cable into the open handset port on
the desk phone.
Your desk phone handset will continue to work; it’s just hooked up differently.
USE
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on
your desk phone and the call button on the inline controller to answer or end calls
8

Check Configuration and Make a Test Call
1If your desk phone has a volume control set it to middle level-volume.
2On the bottom of the switcher, ensure the configuration slide switch is set to "A", the
listening volume dial is set to 3 and the speaking volume is set to "2".
1Remove the handset from the desk phone cradle (or if you connected your MDA400
product to the headset connection on the bottom of the phone, press the headset button
on your phone).
2While wearing your headset, press the desk phone talk button on the MDA400.
3If you do not hear a dial tone adjust the configuration switch to each successive position
starting with A and ending at G, until you do.
4Dial a test call from the desk phone. Make sure that the person on the other end can
clearly hear you. In some cases the other end will experience extreme momentary or
permanent echo, in this case, you have an incorrect setting. Repeat steps 5 and 6 starting
with the next candidate switch position where a dial tone is heard.
5If needed, adjust the listening volume dial if the other person is too loud or distorted. Ask
the person on the other end to speak at different volume levels.
6If needed, adjust the speaking volume dial, while speaking at loud and medium volume
levels, ask the person on the other end if the sound is reasonably free from distortion.
7End call by pressing the headset call button and returning the handset to the desk phone
cradle (or pressing the headset button on your phone if connected to a headset specific
jack).
NOTE If you will be installing the HL10 lifter and power supply, continue below. If not continue
with Computer: Connect and Call.
9

Desk Phone Plus HL10 and Power Supply (sold separately)
1Plug one end of the power supply into the power supply jack on the back of the MDA400
and the other end into a working power outlet.
US
E
2Firmly press the handset lifter power cord into the handset lifter jack.
3While wearing your headset, slide the handset lifter arm until the lifter base touches the
side of the phone.
4Slide the lifter up to where it nearly touches the handset earpiece.
5Press the call button on your headset to activate the lifter.
6If you hear a dial tone the lifter is set correctly and needs no adjustment.
7Remove the protective strips from the 3 mounting tapes on the underside of the lifter.
8Gently place the lifter on the desk phone in the pre-determined position.
9Press firmly to adhere.
10