Poly MDA400 QD User manual

MDA480 QD/MDA490 QD
User Guide

Contents
Overview 3
Basics MDA400 3
Basics Inline Controller 4
MDA400 LED Indicators 5
Accessories 6
Setup 7
Connect your headset 7
Desk Phone: Connect 7
Computer: Connect 11
Load software 13
Update your Poly device 13
Basics 14
Answer, end and make calls 14
Put a call on hold using a PC 14
Adjust volume 14
Mute 14
Switch Calls 14
Troubleshooting 15
Desk phone 15
Softphone 15
What's in the box 17
Support 18
2

Front/Top
3
1
2
Back
4567
1Computer audio
button
6Telephone
interface cable
jack*
2Desk phone
audio button
7Power jack*
3USB adapter
port*
8Conguration slide
switch
4USB cable
(connect to
computer)
9Listening volume
dial
5Handset
lifter/EHS jack*
10 Speaking volume
dial
*Accessories not included
Bottom
8
9
10
4
Overview
Basics MDA400
3

1Green LED 4Volume down
2Call button 5Mute
3Volume up 6Red LED
Inline controller
1
2
3
4
5
6
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new device.
Basics Inline Controller
4

LED LED State Indication
Solid green Active PC call
Flashing green Incoming PC call
Flashing green (slow) Active PC call on hold
Solid red PC call on mute
Flashing green Incoming desk phone call
Solid green Active desk phone call
Flashing green (slow) Active desk phone call on hold
Solid red Desk phone call on mute
Both icons ashing red MDA400 is booting up – once complete there will be a ash
of green on the default line then both LEDs will go off.
Solid yellow Over current condition – using HL10 without power supply.
Unplug MDA400, add power adapter, re-plug MDA400 to
PC.
When you press one of the two buttons, you are opening a phone line/audio channel.
Depending on the circumstances, you won't necessarily hear a dial tone until you've
dialed from your phone. The buttons allow you to switch to a different phone line/
channel.
MDA400 LED
Indicators
5

12
34
5
Accessories sold separately at poly.com/accessories
1Electric hookswitch cable Electronically and automatically takes your desk phone
handset off hook. Enables remote call answer/end with your headset.
2On-line indicator (OLI) A light that ashes once a call is activated. It allows others to
know when you are on a call.
3HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
answer/end with your headset.
4AC power supply Required when using the HL10 lifter.
5USB Extension Cable Extends the length of the USB cable between the MDA and
computer.
Accessories
6

1Connect the inline controller to the MDA400 switcher.
2Connect your Poly/Plantronics supported QD corded headset to the inline controller.
There are three options for connecting the MDA400 to your desk phone.
• Desk Phone (standard)
• Desk phone + HL10 lifter and power supply (sold separately)
• Desk phone + EHS cable (sold separately)
NOTE If you will be using Desk phone (standard) or Desk phone +HL10 lifter and power supply
continue below. If you will be using the Desk Phone + EHS cable, refer to EHS Getting Started
guide that came with your EHS cable or at poly.com/accessories for installation instructions.
Desk Phone (standard)
1Connect one end of the telephone interface cable to the back of the switcher.
2Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
Setup
Connect your headset
Desk Phone: Connect
7

3Connect the remaining end of the telephone interface cable into the open handset port on
the desk phone.
Your desk phone handset will continue to work; it’s just hooked up differently.
USE
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on
your desk phone and the call button on the inline controller to answer or end calls
8

Check Configuration and Make a Test Call
1If your desk phone has a volume control set it to middle level-volume.
2On the bottom of the switcher, ensure the configuration slide switch is set to "A", the
listening volume dial is set to 3 and the speaking volume is set to "2".
1Remove the handset from the desk phone cradle (or if you connected your MDA400
product to the headset connection on the bottom of the phone, press the headset button
on your phone).
2While wearing your headset, press the desk phone talk button on the MDA400.
3If you do not hear a dial tone adjust the configuration switch to each successive position
starting with A and ending at G, until you do.
4Dial a test call from the desk phone. Make sure that the person on the other end can
clearly hear you. In some cases the other end will experience extreme momentary or
permanent echo, in this case, you have an incorrect setting. Repeat steps 5 and 6 starting
with the next candidate switch position where a dial tone is heard.
5If needed, adjust the listening volume dial if the other person is too loud or distorted. Ask
the person on the other end to speak at different volume levels.
6If needed, adjust the speaking volume dial, while speaking at loud and medium volume
levels, ask the person on the other end if the sound is reasonably free from distortion.
7End call by pressing the headset call button and returning the handset to the desk phone
cradle (or pressing the headset button on your phone if connected to a headset specific
jack).
NOTE If you will be installing the HL10 lifter and power supply, continue below. If not continue
with Computer: Connect and Call.
9

Desk Phone Plus HL10 and Power Supply (sold separately)
1Plug one end of the power supply into the power supply jack on the back of the MDA400
and the other end into a working power outlet.
US
E
2Firmly press the handset lifter power cord into the handset lifter jack.
3While wearing your headset, slide the handset lifter arm until the lifter base touches the
side of the phone.
4Slide the lifter up to where it nearly touches the handset earpiece.
5Press the call button on your headset to activate the lifter.
6If you hear a dial tone the lifter is set correctly and needs no adjustment.
7Remove the protective strips from the 3 mounting tapes on the underside of the lifter.
8Gently place the lifter on the desk phone in the pre-determined position.
9Press firmly to adhere.
10

If You Do Not Hear a Dial Tone
1If you do not hear a dial tone, raise the lifter height switch to the next highest position.
2Repeat steps 3 through 6 above as necessary until you hear a dial tone.
3When you hear a dial tone, secure the lifter as described in steps 7 through 9.
Additional parts (If required)
Use the extender arm when the headset lifter needs additional stability lifting and
returning headset to cradle.
Extender Arm
1Slide extender arm onto lifter.
2Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to
gently grip the phone.
1
22
Ringer Microphone
Use ringer microphone only when the telephone speaker is not located directly under the
handset,
1Remove cover from ringer microphone jack on the back of lifter .
2Connect ringer to microphone plug.
3Place ringer microphone over phone speaker. Remove adhesive tape and attach.
1
2
3
For Nortel Phones Only
Connect Your Computer and Place a Call
1Connect the USB cable from the MDA400 to the computer.
Computer: Connect
11

2While wearing headset, dial test call from computer softphone.
3End call by pressing the computer talk button on the MDA400 or the call button on the
inline controller.
NOTE To use the call feature with some softphones on the PC you will need to install Poly Lens
Desktop App. See poly.com/software
12

Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device
call control (answer/end and mute) functionality. Download: poly.com/software.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/software.
Load software
Update your Poly
device
13

To answer or end a call on the PC, do one of the following
• Tap the PC button on the MDA400.
• Tap the Call control button on the inline controller.
• Use your softphone application.
To make a call on the PC, do one of the following.
• Tap the PC button on the MDA400 and dial the number in the softphone application.
• Tap the Call control button on the inline controller and dial the number in the softphone
application.
• Use your softphone application.
Headset call control is dependent on a compatible softphone. If you have not installed
Poly Lens Desktop App or do not have a compatible softphone, press the headset call
button rst and then make/take/end the call using the softphone application. Download
Poly Lens Desktop App at poly.com/software
To answer or end a call on the desk phone, do the following.
• Tap the Desk phone button on the MDA400.
• Tap the Call button on the inline controller.
To make a call on the desk phone, do the following.
• Tap the Desk phone button on the MDA400 and dial the number.
If your softphone has this feature, holding down the Call control button on the inline
controller for 2 seconds will place the call on hold. Refer to your phone's user guide for
additional features available while on hold. Pressing the Call control button on the inline
controller will take the call off hold.
To increase or decrease listening volume, on the inline controller, press the upper end (+)
of the volume button or press the lower end (-) of the volume button on the inline
controller.
To adjust the listen or speak volume of the softphone, please refer to the softphones user
documentation.
During a call, briefly press the mute button to mute the microphone on the inline
controller. To unmute press the button again.
To switch from a desk phone call to a computer call (or visa versa) press the other call
button to answer incoming call or place an outgoing call. Or, you can press and hold the
Headset button on the inline controller for two seconds.
Basics
Answer, end and make
calls
Put a call on hold using
a PC
Adjust volume
Mute
Switch Calls
14

I can't hear a dial tone in the
headset. Adjust the conguration with on the switcher until a dial tone
is heard.
Fine tune the listening volume with the inline controller
volume button.
If the volume is still too low, adjust the listening volume dial
on the bottom of the switcher.
Make sure the lifter is lifting the handset high enough too
operate the hookswitch; set to a higher setting if necessary.
Press the call button on the inline controller.
The sound is distorted. Lower the speaking volume dial and/or listening volume dial
on the switcher. For most telephone the correct setting is
position 3.
If your desk phone has a volume control, lower until the
distortion disappears,
If the distortion is still present, adjust the inline controller
volume down button to lower the headset speaker volume. If
the distortion persists lower the listening volume dial on the
bottom of the switcher.
I hear echo in the headset. Lower the listening volume and the speaking volume dials on
the switcher. For most telephone, the correct setting is
position 3.
If the audio level is too low in this position, adjust the inline
controller volume up button to increase the headset speaker
volume.
Adjust the Conguration Switch. The most commonly used
position is "A", which is the default position.
People I talk to can hear a buzz in
the background. If the power supply (HL10 lifter only) is plugged into a power
strip, plug it into the wall directly.
The handset lifter is installed but
does not lift the handset.
Be sure the headset lifter power cord is rmly pushed into
the handset lifter jack on the switcher.
When I dial from my softphone
application, nothing happens. Ensure that the inline controller is the default sound device.
The control panel will launch the sound devices control panel
by going to Control Panels > Sound
Ensure that you are using a compatible softphone
application. For a list of compatible softphones, visit
poly.com/software.
If Poly Lens Desktop App is not installed and you do not have
a compatible softphone, you must rst press the headset call
button and then use the softphone interface to place/
answer/end calls.
Restart your computer
Speaking and/or listening volume
is too low or too high. Adjust the inline controller listening volume.
Adjust listening/speaking volume in the computer's sound
control panel/system preferences.
Troubleshooting
Desk phone
Softphone
15

Adjust listening/speaking volumes in the softphone
application.
The sound is distorted or I hear
an echo in the headset. Reduce speaking and/or listening volume on the computer
using your softphone application.
Point microphone towards chin.
If the distortion is still present, lower the volume on the inline
controller.
No audio connection to PC. Unplug USB cable from switcher and then reconnect the
cable. Quit and then restart your PC audio or softphone
application.
I can no longer hear any audio
through my PC Speakers. For Windows XP systems
• Refer to the "Audio" tab of the "Sounds and Audio Devices"
option in your PC Control Panel
• Under "Sound Playback", change the default setting to the PC
speakers. Click "OK" to conrm your change.
For Windows Vista and Windows 7 systems
• Refer to the "Sound" option in your PC Control Panel.
• Under the "Playback' tab, change the default settings to your
PC speaker. Click "OK" to conrm your change.
For Mac OS
• Chose Apple menu > System Preferences and click Sound.
• Click output, and then select "Internal Speakers" or your
speaker choice.
My MDA disappeared from the
Hub interface. If you are using Windows 8 or above you will not see the
MDA in Hub. Use the MDA wall power plug to update your
rmware.
My MDA died after I attempted
to download the updates using
DFU.
If you are using Windows 8 or above, plug a wall power
adapter into the MDA220 USB and then proceed to update
your rmware via our Poly software.
16

DA Inline controller
MDA400 Audio switcher
Telephone Interface Cable
What's in the box
17

Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V. Plantronics Ltd.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
Building 4, Foundation Park
Cannon Lane, Part 1st Floor
Maidenhead, SL6 3UD
United Kingdom
© 2021 Poly. All trademarks are the property of their respective owners. Manufactured
by Plantronics, Inc.
210980-06 12.21
18