Poly Voyager Free 60 User manual

Voyager Free 60
True Wireless Earbuds with Basic
Charge Case
User Guide

Contents
Your earbud system 3
Earbud button controls 4
Earbud swipe sensor controls 5
Load software 6
Update your Poly device 6
Fit 7
Replace eartips 7
Charge 8
Check battery level 8
Quick charge 9
Wireless charging (Qi charging) 9
Power 10
Power on/off your earbud system 10
DeepSleep mode 10
Connect and pair 11
Pair to mobile device 11
Pair mode 11
The basics 12
Adjust the volume 12
Play or pause audio 12
Voice assistant (smartphone feature) 12
Use sensors 12
ANC and Transparency Mode 13
Make/Take/End Calls 14
Make a call 14
Answer or end a call 14
Mute 14
Answer a second call 14
Redial last outgoing call (smartphone feature) 14
Answer calls from a second device 14
More Features 15
Customize your earbud swipe settings 15
ANC and Transparency Mode settings 15
Connect new earbud 16
Troubleshooting 17
Pairing 17
Audio 17
General 18
Safety warnings 19
Safety Instructions 19
Support 21

Your earbud system
Your earbud system easily connects to your mobile phone. The system includes:
• Wireless earbuds with wearing sensors
• Charge case with battery-status LEDs
3

Earbud button controls
Press an earbud button to control features on your earbud system.
To press the raised button on the back of your earbud, pinch the earbud with your thumb
and forefinger. Control features using either earbud's button.
Note: Do not press the buttons on both earbuds at the same time. Your earbud features
may not function properly.
Siri/Google
Assistant :02
:04
Control Button action
Call answer/end Click once
Bluetooth pairing Press and hold for 4 seconds. For more, see Pair to mobile
device.
Pause/play media * Click once
Microsoft Teams With earbuds idle, click to interact with Microsoft Teams
(requires Teams model and Teams desktop app).
Siri/
Google
Assistant
Default phone
assistant
Press and hold for 2 seconds
Note: *Functionality varies by application. May not function with web-based apps.
4

Earbud swipe sensor controls
Swipe forward or backward on the earbud swipe sensor to control features on your
earbud system.
The swipe sensor is next to metallic windscreen on the top of each earbud stem. Swipe
forward or backward to adjust levels or make changes. Control by swiping either earbud.
Note: Do not press the buttons on both earbuds at the same time. Your earbud features
may not function properly.
By default, your earbud swipe controls vary by activity. To customize these settings, see
Customize your earbud swipe settings.
Control Activity Swipe sensor gesture
Volume up Streaming media While streaming media, swipe backward. For
more, see Adjust the volume.
Volume down Streaming media While streaming media, swipe forward.
Mute On a call During an active call, swipe to mute or
unmute. For details, see Mute.
ANC (Active Noise
Canceling) /
Transparency Mode
Earbuds idle With earbuds idle, swipe to switch between
ANC and Transparency Mode. For details,
see ANC and Transparency Mode on page
13.
5

Load software
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality.
• Download Poly Lens Desktop App at poly.com/lens.
• Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play.
Poly Lens Mobile App Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language ✓ ✓
Enable features ✓ ✓
Battery meter ✓ ✓
Update device firmware ✓ ✓
Manage notifications and alerts ✓ ✓
Schedule health and wellness
reminders
✓ ✓
View user guide ✓ ✓
Find MyHeadset ✓
Update your Poly device
Keep your firmware and software up-to-date to improve Poly device performance and
add new features. Download the app at poly.com/lens.
Update earbuds
1Go to Poly Lens Mobile App on your paired mobile device or to Poly Lens Desktop
App on your connected computer.
2Select your earbuds from the device list in Poly Lens App to view available updates.
3Click the update button to wirelessly update earbud firmware or software.
6

Fit
Place earbud in your ear. Rotate down and forward for an optimal fit and sound
experience.
1Try the 3 eartips to find which size fits you comfortably while blocking external noise.
2Listen to music and select the eartip that gives you the most bass response.
3You may prefer a different size eartip in each ear.
Replace eartips
Change your eartips and lock them in place.
1REMOVE:
A Fold down the eartip's outer cone to reveal the eartip base connection to the
earbud.
B Loosen the notched eartip base from the earbud with your fingernail and remove.
Ensure to loosen your eartip from the base so the outer cone isn't torn.
C Alternatively, carefully twist the eartip base to remove.
2REPLACE:
A Place the eartip base on the earbud microphone column and press into place for a
secure fit.
B The eartip base clicks when locked into place.
7

Charge
Your earbuds have up to 5.5 hours of talk time when fully charged and can be recharged
twice by a fully charged case.
1To charge your earbuds, place them in the charge case. Your earbuds begin charging
when placed in the case.
2To recharge the case, plug it into a computer or USB charging device using the
supplied USB cable. Alternatively, recharge using a third-party wireless charger (not
included).
Tip: For fastest charging, plug your charge case into a power outlet.
3Your charge case LEDs blink every 10 seconds when charging and turn off when fully
charged.
Charge time
Device Charge time
Charge case and earbuds Approximately 3 hours
Earbuds only Approximately 2 hours
Charge case only Approximately 2 hours
Talk time
Device Talk time
Earbuds with ANC off Up to 5.5 hours
Earbuds with ANC on Up to 5 hours
Charge case Up to 11 hours
Check battery level
Check your earbud system battery level:
• Listen to the battery level alert when you put on the earbuds.
• View charge case LEDs. The center LED indicates the charge case battery level. Left
and right LEDs show earbud battery level when earbuds are in the case.
Note: To activate LEDs, open your case lid, press the case button, or connect/
remove the charge case from a power source.
• View earbud and charge case battery level in Poly Lens App. Download at poly.com/
lens.
8

Voice alert Charge case LEDs Talk time
"Battery high" Green 3 hours or more
"Battery medium" Green 1 to 3 hours
"Battery low" Yellow 10 minutes to 1 hour
"Battery critical" Red Less than 10 minutes
Quick charge
Charge your earbuds for 15 minutes for up to a full hour of listening time.
Wireless charging (Qi charging)
Your charge case is compatible with third-party Qi wireless chargers.
To charge wirelessly, place the earbuds in the charge case and place your case on your
compatible wireless charger. Refer to your wireless charger user guide.
Note: Your earbuds charge only when placed in the charge case. They do not charge if
placed directly on the wireless charger.
9

Power
Power on/off your earbud system
Your earbuds and case power on and off automatically.
To power on, do one of the following:
• Open your charge case to automatically power on the earbuds. Conversely, place
your earbuds in the case and close the lid to automatically power your earbuds off
and start charging them.
•Tip: If you don't hear a voice alert when you put on your earbud, click the earbud
button once to power it on.
DeepSleep mode
If you leave your earbuds powered on but out of range of your paired device, they
conserve power by entering DeepSleep mode after 90 minutes.
To exit DeepSleep mode, power on by clicking each earbud button.
10

Connect and pair
Pair to mobile device
1Choose from 2 ways to put your earbuds in pair mode.
• Press and hold your earbud button for 4 seconds until you hear "pairing."
• With your earbuds in the charge case, open the lid and press the charge case
button for 4 seconds. The charge case LEDs flash red and blue.
2Activate Bluetooth® on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android™ Bluetooth: On > Scan for devices*
Note: * Menus may vary by device.
3Select " Poly VFree 60 Series."
When your earbuds are successfully paired, you hear “pairing successful” and "phone
connected."
Reconnect
With Bluetooth activated and in range, click your earbud to reconnect to your mobile
device.
Pair mode
Put your earbuds in pair mode to connect to a new device or to pair again.
• Press and hold your earbud button for 4 seconds until you hear "pairing."
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The basics
Adjust the volume
Choose:
• Adjust the volume on your connected mobile device.
• When streaming media, swipe your earbud sensor to adjust the volume. Swipe
forward for volume down or backward for volume up. Each swipe changes the volume
by one level.
Note: By default, you may control volume on your earbuds only while streaming
media. To customize your volume controls, see Customize your earbud swipe settings
on page 15.
Adjust earbud microphone volume (softphone)
Place a test call and adjust earbud volume and softphone volume accordingly.
Play or pause audio
Choose a method to pause or resume streaming audio:
• With active sensors, remove both earbuds to pause streaming audio. Put on one or
both earbuds to resume audio.*
Note: *Functionality varies by application.
• Click your earbud button. Control with either earbud.
Voice assistant (smartphone feature)
Siri, Google Assistant™, Cortana Press and hold the earbud button for 2 seconds to
activate your smartphone's default voice assistant. Wait for the phone prompt to
activate voice dialing, search, and other smartphone voice controls.
Use sensors
Smart sensors respond when you put on or take off your headset. Customize in Poly Lens
App. Below describes default settings.
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With active sensors Putting on earbuds will: Taking off earbuds will:
Incoming call Answer the incoming call --
Music/streaming media Resume music/media* Pause music/media*
Note: *Functionality varies by application. May not function with web-based apps.
ANC and Transparency Mode
Active Noise Canceling (ANC) reduces external noise and enhances your music and
sound quality. Transparency Mode allows you to hear your surroundings while wearing
your earbuds.
To switch between ANC and Transparency mode, choose from one of the following:
• Earbuds: With your earbuds idle, swipe your earbud's sensor to switch between your
selected ANC Mode and your selected Transparency Mode.
• Poly Lens App: Go to Settings > ANC: Tap to view and select your ANC Mode or
Transparency Mode. For more about these settings, see ANC and Transparency
Mode settings on page 15.
13

Make/Take/End Calls
Make a call
To make a call, dial using your connected mobile device.
Answer or end a call
To answer or end a call, do one of the following:
• Press once on the button on the back of your earbud.
• Put on one or both earbuds to answer a call (with smart sensors active).
• Use your connected mobile device.
Mute
To mute your microphone during a call, do one of the following:
• Swipe your earbud to mute or unmute your earbuds.
• Mute from your paired mobile device.
Answer a second call
First, click the earbud button to end current call, then click the earbud button again to
answer new call.
Redial last outgoing call (smartphone feature)
Double-click your earbud button to redial the last outgoing mobile call.
Note: Control with either earbud.
Answer calls from a second device
It's easy to answer calls from two devices.
When on a call, you hear a ringtone notification of the incoming call from the second
paired device.
To answer a second call from the other device, click your earbud button to end the
current call and click the button again to answer the new call. If you choose to not answer
the second call, it will go to voicemail.
14

More Features
Customize your earbud swipe settings
Customize your earbud swipe sensor settings in Poly Lens App. Download the app:
poly.com/lens.
By default, your earbud swipe controls vary by activity. To configure in Poly Lens App, go
to Settings > Custom swipe sensor. Changes take effect immediately.
Activity Available swipe sensor settings
Earbuds are idle (not on a
call or streaming media) • Switch between ANC/Transparency Mode (default)
• Adjust volume
• Status check
• Do nothing
On a call • Switch between Mute/Unmute (default)
• Adjust volume
• Switch between ANC on/off
• Hold/resume call
• Do nothing
Streaming media or music • Adjust volume (default)
• Switch between ANC/Transparency Mode
• Track forward/track backward
• Do nothing
ANC and Transparency Mode settings
Choose your preferred settings for ANC (Active Noise Canceling) and Transparency
Mode.
Choose settings in Poly Lens App.
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Category Setting Description
ANC Adaptive (default) • Detects differences in user fit or
movement while wearing and
automatically adjusts to provide
the best ANC experience
ANC Standard • Optimized to reduce external
noise for office
• Provide a more natural audio
experience and enhanced
sidetone comfort
ANC Off • ANC powered off
Transparency
Mode
Speech (default) • Optimized for face-to-face
communication while wearing
your earbuds
Transparency
Mode
Environment • Best for busy streets
• Optimized to hear your
surroundings while wearing your
earbuds
Transparency
Mode
Off • Transparency Mode powered off
Connect new earbud
Connecting a replacement new earbud to your existing system is easy.
1To connect your new earbud to the existing one, place them both in the charge case.
2Close the case lid and wait for 10 or more seconds to complete the connection.
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Troubleshooting
Pairing
Issue Resolution
How do I pair my earbuds to a mobile
device?
See Pair to mobile device on page 11.
I can't connect to my paired device or get
error messages when I try to connect. • Reconnect earbuds to your paired device by
clicking either earbud button.
• Ensure that Bluetooth is enabled on your paired
device.
• Ensure that your earbuds are removed from your
case, powered on and paired to your mobile
device. See Pair mode.
• Ensure that your earbud firmware is up-to-date
in Poly Lens App. See
Audio
Issue Resolution
I can't hear anything in one or both
earbuds. • Check earbud volume level. See Adjust the
volume.
• Check volume level on your paired mobile device.
• Power off and on to reset your earbuds. See
Power on/off earbuds.
• Ensure that your earbuds are powered on and
paired to your mobile device. See Pair to mobile
device on page 11.
How do I adjust the volume? • By default, swiping your earbud adjusts your
volume only when streaming media and not
during other activities. Each swipe changes the
volume one level. See Adjust the volume.
• To customize your earbud swipe controls, see
Customize your earbuds.
I want to control volume from my
earbuds at all times. • Customize your earbud settings to control
volume at all times in Poly Lens App. By default,
swiping your earbud adjusts your volume only
when streaming media and not during other
activities. See Customize your earbuds.
17

General
Issue Resolution
Can I control features using either
earbud? • Yes, use the button or swipe controls on either
earbud, but not on both earbuds at the same
time.
• The button control is on the back of each earbud
Learn more about Earbud button controls on
page 4.
• The swipe sensor control is next to the metallic
windscreen on the top of each earbud. Learn
more about Earbud swipe sensor controls on
page 5.
I want to customize my earbud features. • Customize your device settings with Poly Lens
App. See Load software on page 6 and Customize
your earbud swipe settings on page 15.
The earbud sensors are not working as
expected.
• A call is not automatically answered
when I put on both of my earbuds
• Streaming media doesn't pause when
I remove both earbuds
• Understand your earbud wearing sensors. See
Use sensors on page 12.
• Power off and on to reset your earbuds. See
Power on/off earbuds.
• Customize or turn off your earbud wearing
sensor settings in Poly Lens App. Download the
app: poly.com/lens
Tip: For best audio performance while exercising,
turn off wearing sensors in Poly Lens App.
18

Safety warnings
Safety Instructions
To reduce the risk of fire, electric shock, injury to persons and damage to property, read
all operating instructions and the following safety instructions before using your Poly
product. Operating, storage and charging temperature is 10˚C to 40˚C (50˚F to 104˚F).
• Only use those Poly products and accessories designed for use with this product.
• If you experience a skin irritation after using this product, discontinue use and contact
Poly.
• CHILDREN. Never allow children to play with the product-small parts may be a
choking hazard.
• Do not disassemble the product as this may expose you to dangerous voltages or
other risks. Incorrect reassembly can cause electric shock or fire when the product is
subsequently used.
• Unplug, discontinue use and contact Poly if the product overheats or has a damaged
outer casing, cord or plug.
• Exposure to high volume sound levels or excessive sound pressure may cause
temporary or permanent damage to your hearing. Although there is no single volume
setting that is appropriate for everyone, you should always use your headset/
headphones with the volume set at moderate levels and avoid prolonged exposure to
high volume sound levels. The louder the volume, the less time is required before your
hearing could be affected. You may experience different sound levels when using
your headset/headphones with different devices. The device you use and its settings
affect the level of sound you hear. If you experience hearing discomfort, you should
stop listening to the device through your headset/headphones and have your hearing
checked by your doctor. To protect your hearing, some hearing experts suggest that
you:
1Set the volume control in a low position before putting your headset/headphones on
your ears and use as low a volume as possible.
2Avoid turning up the volume to block out noisy surroundings. Whenever possible, use
your headset/headphones in a quiet environment with low background noise.
3Limit the amount of time you use headsets/headphones at high volume levels.
4Turn the volume down if the sound from the headset/headphones prevent you from
hearing people speaking near you.
See poly.com/healthandsafety for more information on headsets/headphones and
hearing.
• If you use your headset/headphones while driving, check local laws regarding use of a
mobile phone and headset, and ensure your attention and focus remain on driving
safely. Use of a headset/headphones that covers both ears will impair your ability to
hear other sounds and in most regions is illegal to use while operating a motor vehicle
or riding a bicycle and may be a serious hazard for you and others.
• If this product includes earbuds/eartips, install and use them in accordance with the
instructions provided. Do not force earbuds/eartips down the ear canal. Consult a
doctor if they become lodged in the ear canal.
• Plug the mains adapter or charger into a socket-outlet that is near to the equipment
and will be easily accessible.
Battery Warnings for Wireless Products
• If your product has an embedded, non-replaceable battery, do not attempt to open
the product or remove the battery as this may cause injury and/or damage the
19

product. If your product has a replaceable battery, use only the battery type supplied
by Poly. Remove a spent battery promptly.
• Replace rechargeable batteries after three years or 300 charge cycles, whichever
occurs first.
• Do not dispose of the product or battery in a fire or heat above 40°C (104°F).
• Do not expose the battery to extremely high temperatures. It may result in an
explosion or the leakage of flammable liquid or gas.
• Do not open, deform or mutilate the battery. There may be corrosive materials which
can cause damage to eyes or skin and may be toxic if swallowed.
• Never put batteries in mouth. If swallowed, contact a physician or poison control
center.
• Swallowing may lead to burns, perforation of soft tissue, and death. Severe burns can
occur within 2 hours of ingestion.
• Always store batteries where children cannot reach them.
• Do not allow any battery or its holder to contact metal objects such as keys or coins.
• RECYCLING: The product battery must be recycled or disposed of properly. Contact
your local recycling center for battery removal and proper disposal.
• Use only the charger supplied by Poly to charge the product and follow the charging
instructions provided. Alternatively, if your headset is designed to be charged with
your cell phone charger, use only cell phone chargers approved and provided by your
cell phone manufacturer. Do not use the charger for any other purpose. Ensure that
the voltage rating corresponds to the power supply you intend to use.
20