Polycom SpectraLink 1725-36028-001 Instruction Manual

SpectraLink 8000 Telephony
Gateway
Administration Guide
Utilizing SpectraLink Radio Protocol (SRP)
July 2008 Edition
1725-36028-001
Version T

SpectraLink 8000 Telephony Gateway Administration Guide
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks
of Polycom, Inc. in the United States of
America and various countries. All other
trademarks used herein are the property of
their respective owners.
Patent Information
The accompanying product is protected by
one or more US and foreign patents and/or
pending patent applications held by
Polycom, Inc.
Copyright Notice
Copyright © 2000 to 2008 Polycom, Inc.
All rights reserved under the International
and pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format,
in whole or in part, without the express
written permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification,
copyright or other notices.
Every effort has been made to ensure that
the information in this document is
accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in
this document is subject to change without
notice and does not represent a
commitment on the part of Polycom, Inc.
Notice
Polycom, Inc. has prepared this document
for use by Polycom personnel and
customers. The drawings and specifications
contained herein are the property of
Polycom and shall be neither reproduced in
whole or in part without the prior written
approval of Polycom, nor be implied to
grant any license to make, use, or sell
equipment manufactured in accordance
herewith.
Polycom reserves the right to make changes
in specifications and other information
contained in this document without prior
notice, and the reader should in all cases
consult Polycom to determine whether any
such changes have been made.
No representation or other affirmation of
fact contained in this document including
but not limited to statements regarding
capacity, response-time performance,
suitability for use, or performance of
products described herein shall be deemed
to be a warranty by Polycom for any
purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
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About This Guide
This document explains how to install, configure, administer, and
troubleshoot the SpectraLink 8000 Telephony Gateway.
Polycom Model Numbers
This document covers the following registered model numbers:
TGA108, TGA116, TGU108, TGU116
Referenced Documents
SpectraLink 8000 SVP Server Administration Guide for SRP
(1725-36032-001)
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and
Administration Guide (SRP) (72-1065-09)
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP
(1725-36030-001)
Available at
http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
Polycom WLAN Compatibility Table (1725-36040-001)
Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point)
Available at
http://www.polycom.com/usa/en/support/voice/wi-
fi/wi_fi_interoperability.html
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
http://www.polycom.com/usa/en/support/voice/wi-
fi/pbx_integration.html
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SpectraLink 8000 Telephony Gateway Administration Guide
Deploying Enterprise-Grade Wi-Fi Telephony
Available at
http://www.polycom.com/common/documents/products/voice/m
obile/bestpractices_SLNK_032708.pdf
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless
Telephones
Available at
http://www.polycom.com/common/documents/products/voice/m
obile/deployment_guide_SLNK_03-08.pdf
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
[phone]. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
For Knowledge Base:
http://www.polycom.com/usa/en/support/voice/voice.html
For Return Material Authorization: [email protected]
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label This typeface indicates a key, label, or button on SpectraLink
hardware.
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Contents
0About This Guide .....................................................................3
Polycom Model Numbers..................................................................3
Referenced Documents ......................................................................3
Customer Support...............................................................................4
Icons and Conventions.......................................................................4
1SpectraLink Overview.............................................................9
System Architecture............................................................................9
SpectraLink Voice Priority (SVP) and Quality of Service ..........10
System Timing...................................................................................10
System Speed.....................................................................................11
System Components .........................................................................11
System Diagram ................................................................................14
The Front Panel of the SpectraLink 8000 Telephony Gateway ..15
2Installation and Configuration Steps ...................................17
3Site Preparation .....................................................................19
Required Materials............................................................................19
LAN Requirements...........................................................................21
Location of SpectraLink 8000 Telephony Gateway and SVP
Server ..................................................................................................22
4Telephone Interface Configuration.....................................23
Prepare Demarcation (Demarc) Blocks..........................................23
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SpectraLink 8000 Telephony Gateway Administration Guide
Install Telephone Demarc Blocks ...................................................25
Assign and Program Telephone Ports ...........................................25
Connect Telephone Lines to Demarc Blocks.................................25
5Pre-Installation Verification..................................................29
Verify Pre-Installation Requirements.............................................29
Check Components...........................................................................29
6Install SpectraLink 8000 Telephony Gateway ....................31
Mount to Rack or Wall .....................................................................31
Installing Multiple SpectraLink 8000 Telephony Gateways......34
Connect SpectraLink 8000 Telephony Gateway to Demarc
Blocks ............................................................................................36
Connect SpectraLink 8000 Telephony Gateway to LAN ......36
7SpectraLink 8000 Telephony Gateway Administration
Overview................................................................................39
SpectraLink 8000 Telephony Gateway Configuration
Sequence.............................................................................................41
Send All ..............................................................................................42
Navigating through the Administration Console Screens..........43
8Connecting to the SpectraLink 8000 Telephony
Gateway.................................................................................45
Connect via the Serial Port ..............................................................45
Select a SpectraLink 8000 Telephony Gateway to Administer..46
Connecting via Telnet.......................................................................49
Connecting via External Modem ....................................................49
Connecting via Internal Modem.....................................................51
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Contents
9Main Menu.............................................................................53
10 Network Configuration..........................................................55
11 Set or Change Password.......................................................59
12 SpectraLink 8000 Telephony Gateway Configuration.......61
Reset the SpectraLink 8000 Telephony Gateway .........................65
13 Telephone Line Configuration..............................................67
Adding or Changing a Handset......................................................67
Deleting a Handset ...........................................................................69
14 Features Programming Menu...............................................71
15 Feature Programming (no Softkeys)...................................73
Programming Digital PBX Features ...............................................74
Programming Analog PBX Features ..............................................74
Programming the ADMIN Feature ................................................76
16 Menu Programming (no softkeys).......................................77
17 Softkey and Shortcut Key Programming.............................81
18 Software Maintenance .........................................................85
Software Updates..............................................................................85
Updating Larger Systems ................................................................86
Using FTP...........................................................................................86
Updating Wireless Telephone Software ........................................88
Backup and Restore SpectraLink 8000 Telephony Gateway
Configuration ....................................................................................89
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SpectraLink 8000 Telephony Gateway Administration Guide
19 Troubleshooting via the System Status Menu.....................91
Access Point Status ...........................................................................93
Error Status ........................................................................................94
Network Status..................................................................................99
Telephone Line Status ....................................................................101
Wireless Telephone Status.............................................................102
Software Version.............................................................................104
20 Wireless Device Planning Worksheet ................................105
21 Safety Notices......................................................................107
22 Index.....................................................................................109
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1
SpectraLink Overview
The SpectraLink 8000 Telephony Gateway provides telephone
functionality to SpectraLink Wireless Telephones over a wireless local
area network (LAN). The installation process connects the Gateway to
an existing host telephone system and LAN. The configuration
process covers downloading current software, setting network
parameters, setting Gateway parameters, assigning wireless
telephones to the lines controlled by the Gateway, and establishing
feature programming. Maintenance covers adding and deleting
handsets, upgrading software, etc. The Troubleshooting chapter
provides directions for analyzing system functioning via the System
Status menu.
System Architecture
The SpectraLink 8000 Telephony Gateway and SpectraLink Wireless
Telephone are Polycom's wireless LAN-based telephony products.
SpectraLink products operate in the 2.400-2.483 GHz unlicensed band,
using either the frequency hopping (FH) or direct sequence (DS)
spread spectrum technology which is compatible with the IEEE 802.11
wireless LAN standard. There are two models of the SpectraLink 8000
Telephony Gateway: an 8-line model and a 16-line model.
Note that the 16-port Gateway and the 8-port Gateway are installed
and configured identically. Both support eight simultaneous calls.
However, the 8-port Gateway will be limited to eight line interfaces.
SpectraLink Wireless Telephones operate as clients on the wireless
LAN, alongside other mobile 802.11 devices. Wireless LAN fixed
radios, called access points (APs), receive IP voice packets from
handsets and forward them to the SpectraLink 8000 Telephony
Gateway over the Ethernet LAN. The Telephony Gateway connects to
the host telephone switch using digital or analog line interfaces. Using
Polycom’s exclusive LinkPlus digital interface technology, handsets
are able to emulate proprietary digital telephone sets, making
advanced switch features such as multiple line appearances and
display features available to mobile users.
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SpectraLink 8000 Telephony Gateway Administration Guide
Up to forty SpectraLink 8000 Telephony Gateways may be connected
to the LAN for a maximum capacity of 640 SpectraLink Wireless
Telephones. When five or more SpectraLink 8000 Telephony
Gateways are installed, the SpectraLink 8000 SVP Server must also be
installed to manage the increased load.
SpectraLink Voice Priority (SVP)
and Quality of Service
SVP is the SpectraLink quality of service (QoS) mechanism that is
implemented in the handset and an access point (AP) to enhance
voice quality over the wireless network. SVP gives preference to voice
packets over data packets on the wireless medium, increasing the
probability that all voice packets are transmitted efficiently and with
minimum or no delay. SVP is fully compatible with the IEEE 802.11
standards.
The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with the APs to provide QoS on the wireless LAN. Voice
packets to and from the handsets are intercepted by the SpectraLink
8000 SVP Server and encapsulated for prioritization as they are routed
to and from the SpectraLink 8000 Telephony Gateway. See SpectraLink
8000 SVP Server Administration Guide for SRP for detailed information
about this device.
System Timing
The SpectraLink 8000 Telephony Gateways provide SVP when there
are four or fewer Gateways in the system. In this configuration,
system timing is done through the IPC cables between each Gateway.
If a SpectraLink 8000 SVP Server is installed in a system with four or
fewer Gateways, the IPC cables are not required. If there are five or
more Gateways in the system, then one or more SpectraLink 8000 SVP
Server must be installed to handle the increased load and additional
timing requirements. See SpectraLink 8000 SVP Server Administration
Guide for SRP.
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SpectraLink Overview
System Speed
SpectraLink Wireless Telephones can operate up to 54 Mb/s in
802.11a and 802.11g modes, and up to 11 Mb/s in 802.11b and b/g-
mixed modes. In the b and b/g-mixed modes, if certain versions of
legacy SpectraLink Wireless Telephones are used in the system, all
handsets running in that mode will operate at the lowest common
capability.
System Components
SpectraLink Wireless Telephones
Employees can carry handsets to place and receive calls as they move
throughout the building. The handsets are to be used on-premises;
they are not cellular or satellite phones. They are connected to the
facility's existing telephone system and to the SpectraLink 8000
Telephony Gateway. Just like wired telephones, they can receive calls
directly, receive transferred calls, transfer calls to other extensions,
and make outside and long distance calls (subject to the restrictions
applied in your facility.)
SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway serves as the connecting
point, or gateway, between the LAN and the existing telephone
system. One or more SpectraLink 8000 Telephony Gateways are
typically installed in the telephone equipment room. The eight port
model supports up to eight telephone lines and handsets and the 16
port model supports up to 16 telephone lines and handsets. Up to 40
SpectraLink 8000 Telephony Gateways can be connected to the LAN
to support additional telephone lines. If five or more SpectraLink 8000
Telephony Gateways are connected to the LAN, a SpectraLink 8000
SVP Server must be installed to handle the increased call volume.
Polycom offers digital SpectraLink 8000 Telephony Gateways that
work with the digital ports on most common brands of telephone
systems (PBX or key systems). We also offer an analog SpectraLink
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SpectraLink 8000 Telephony Gateway Administration Guide
8000 Telephony Gateway that works with telephone systems (CO,
PBX, or Key Systems) with analog (loop start) ports.
Access points
Access points (APs) are supplied by third party vendors, APs provide
the connection between the wired Ethernet LAN and the wireless
(802.11) LAN. APs must be positioned in all areas where SpectraLink
Wireless Telephones will be used. The number and placement of APs
will affect the coverage area and capacity of the wireless system.
Typically, the requirements for use of SpectraLink Wireless
Telephones are similar to that of wireless data devices. Contact
Polycom, or a certified Polycom distributor, for specific information
about your facility’s needs.
The SpectraLink 8000 System must connect to APs that utilize SVP.
Refer to the SpectraLink Wireless Telephone WLAN Compatibility List for
a list of APs that support SVP.
Ethernet switch
The Ethernet switch is a component in the wired Ethernet LAN
infrastructure. Switches interconnect multiple network devices,
including APs and SpectraLink 8000 Telephony Gateways. Ethernet
switches are required to provide the higher performance network
connections needed to handle combined voice and data traffic.
Router
A router is an optional component in the wired Ethernet LAN
infrastructure that separates a wired LAN into segments so that
network traffic is restricted to those segments that are directly
involved in the communication. Installation of a network router is
recommended in larger networks, where there may be significant
network traffic not related to the wireless LAN. A router will isolate
the wireless LAN from the associated wired LAN so that they are not
impacted by each other’s traffic. The SpectraLink 8000 Telephony
Gateways, the APs, and their associated Ethernet switch must all be
on the same subnet because certain network traffic, such as required
multicast events, will not be passed through a router.
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SpectraLink Overview
SpectraLink 8000 SVP Server
The SpectraLink 8000 SVP Server manages call volume and speed. It
is required in any system when five or more SpectraLink 8000
Telephony Gateways are connected to the LAN. With 40 SpectraLink
8000 Telephony Gateways cabled together, a single SpectraLink 8000
SVP Server supports 120 simultaneous handset calls. Multiple SVP
Servers can be installed to maximize system capacity.
Administrative computer
An administrative computer is required for setup and maintenance of
the SpectraLink 8000 Telephony Gateway and the SpectraLink 8000
SVP Server. This computer may be only temporarily connected to the
Ethernet switch; a dedicated computer is not required. Some
installations use a laptop to configure and maintain system
components. The administrative computer can also be used to
periodically upgrade the SpectraLink 8000 Telephony Gateway
software via FTP and the handset and SVP Server software via TFTP.
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SpectraLink 8000 Telephony Gateway Administration Guide
System Diagram
1725-36028-001_T.doc
optional
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
SVP Server
Ethernet switch
Access point
Administrative
computer
Wireless
Tele
p
hones
Access point
Wireless
POS
PBX
Demarc block
CAT 5 cable
25 pair cable
Multiple phone cables
Phone cable
Device supplied
y Polycomb
desksets
Five S
p
ectraLink 8000 Tele
p
hon
y
Gatewa
y
s with S
p
ectraLink 8000 SVP Server exam
p
le
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SpectraLink Overview
The Front Panel of the SpectraLink 8000
Telephony Gateway
The SpectraLink 8000 Telephony Gateway's front panel contains the
connections to other SpectraLink 8000 Telephony Gateways, the
telephone system and LAN, as well as status LEDs.
PWR
CONN B
CONN A
E
R
R
O
R
12345
STATUS
!
RS-232
L
N
K
O
K
A
C
T
C
O
L
IPC NETWORK
OUT IN
9
10
8
765
432
1
1= RS-232 Port: Male DB-9 connector (DTE) used for RS-232
connection to a terminal, terminal emulator, or modem for system
administration.
2 = IPC Out: Connects one SpectraLink 8000 Telephony Gateway to
another.
3= IPC In:Connects one SpectraLink 8000 Telephony Gateway to
another.
4= Link LEDs:
LNKOK: Lit when there is a network connection.
ACT: Lit if there is system activity.
COL: Lit if there are network collisions.
5= Network: Connects to wired (Ethernet) LAN using a 10Base-T RJ-
45 connector.
6= Error LED: Lit when the system has detected an error.
7= Status LEDs: Indicate system error messages and status.
1: Heartbeat that indicates gateway is running
2: Lit if line(s) in use
3: Currently unused
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SpectraLink 8000 Telephony Gateway Administration Guide
4: Timing Master
5: Lit if this gateway is the master gateway, used for timing only
8= Conn A, Conn B: RJ-21 connector to the telephone cross-connect
demarc block. Connector B is used only with four-wire interface
Digital SpectraLink 8000 Telephony Gateways that work with the
most common brands of telephone systems' (PBX or key systems)
digital ports.
9= PWR: Power jack that connects to the AC adapter supplying power
to the system.
Use only the Polycom-provided Class II AC Adapter with output 24V
DC, 1A.
10 = Grounding Terminal: (on back panel) Used for grounding when
installing TGA116.
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2
Installation and Configuration
Steps
Installation and configuration has several phases. In some cases, a
separate person is responsible for each phase. It is important to
coordinate the activities among the persons involved.
The customer or vendor installs the APs per the Configuration Guide
for the AP being used. This is normally done before the SpectraLink
8000 Telephony Gateway installation, but should be done before step
3 below.
The first two steps are usually done by the customer up to the point of
installing and connecting the SpectraLink 8000 Telephony Gateway(s)
to the telephone demarc blocks and LAN access device. At that point,
a qualified Polycom installer assists the customer in completing the
remaining steps.
1. Site Preparation: Done by the customer or a wire
technician/contractor.
2. SpectraLink 8000 Telephony Gateway Installation: Done by
the customer or Polycom.
If five or more SpectraLink 8000 Telephony Gateways are to be
installed, a SpectraLink 8000 SVP Server is required and would
also be installed in this step.
3. SpectraLink 8000 Telephony Gateway Configuration: Done by
the customer or Polycom.
Conditional:
SpectraLink 8000 SVP Server Configuration: If a SpectraLink
8000 SVP Server has been installed, its configuration would also
be done in this step per SpectraLink 8000 SVP Server Administration
Guide for SRP.
4. SpectraLink Wireless Telephone Configuration: Done by the
customer or Polycom specialist per SpectraLink [model] Wireless
Telephone Administration Guide.
5. System Certification: Done after installation to confirm the
system is working properly per SpectraLink [model] Wireless
Telephone Administration Guide.
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3
Site Preparation
As shown in the system diagram in the previous section, the
SpectraLink 8000 Telephony Gateway is connected to both the
Ethernet switch and the wired telephone system; the SpectraLink 8000
SVP Server is connected to the Ethernet switch only. The
specifications covered here allow for great flexibility in physical
placement of the components within stated guidelines.
This unit must be installed by a service person familiar with the
installation of electronic equipment.
Do not power up the unit before it has been properly grounded to a
protective earth. See Chapter 6 Install SpectraLink 8000 Telephony
Gateway - Grounding instructions.
Required Materials
The customer must provide the following equipment.
•Power Outlet(s): Must accept Polycom provided AC adapter, one
for each SpectraLink 8000 Telephony Gateway and one for the
SpectraLink 8000 SVP Server (if required). For multiple
SpectraLink 8000 Telephony Gateway installations, provide
power strips with sufficient outlets and built-in power switches to
enable the Telephony Gateways to be powered on and off at the
same time.
•Cross-Connect Block: Required to connect the PBX ports to the
SpectraLink 8000 Telephony Gateway(s).
•25 Pair Cables: RJ-21 male at SpectraLink 8000 Telephony
Gateway end, required to connect each SpectraLink 8000
Telephony Gateway to the cross-connect blocks.
•Backboard space: The SpectraLink 8000 Telephony Gateway
and the SpectraLink 8000 SVP Server are designed to be wall
mounted to 3/4” plywood securely screwed to the wall.
•Screws: Required to mount the SpectraLink 8000 Telephony
Gateway and the SpectraLink 8000 SVP Server (if required) to the
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SpectraLink 8000 Telephony Gateway Administration Guide
wall. Four #8 x 3/4” panhead wood screws (or similar device) are
required for each component.
•10BaseT Cables: RJ-45 connector at each SpectraLink 8000
Telephony Gateway. Connection to Ethernet switch.
•CAT 5 Cable: RJ-45 connector at the SpectraLink 8000 SVP
Server. Connection to Ethernet switch.
•Modem Cable: DB-9 female, null-modem cable. Required for
initial setup of the SpectraLink 8000 Telephony Gateway and SVP
Server.
•Outlet Strip: For installations with more than one SpectraLink
8000 Telephony Gateway, use an outlet strip with a built in power
switch to allow SpectraLink 8000 Telephony Gateways to be
turned on and off together.
•Grounding materials per section below Grounding Instructions.
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