Polycom picturetel 900 series Service manual

PictureTel®
900 Series
Collaboration
System
Administrator’s Guide

Copyright © 2002: Polycom, Inc.–Printed in U.S.A.
Polycom, Inc., 100 Minuteman Road, Andover, MA 01810
www.polycom.com
Polycom and the Polycom logo are registered trademarks of Polycom, Inc.
PictureTel and the PictureTel logo are registered trademarks of PictureTel Corporation. IDEC, ImageShare,
LAMB, Look-At-Me-Button, PictureTel LiveGateway, PowerMic, PT716, PT724, and Siren are trademarks of
PictureTel Corporation.
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Microsoft, NetMeeting, PowerPoint, Windows, and Windows NT are registered trademarks of Microsoft
Corporation.
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The information contained in this document is subject to change without notice. Polycom assumes no
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reserved. No part of this document may be photocopied or reproduced in any form without the prior written
consent of Polycom, Inc.
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Edition: 800-1164-01/B
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iii
About This Guide
This guide explains how to configure, maintain, and troubleshoot
the PictureTel®900 Series collaboration system.
To install your system, see the Installing the PictureTel 900 Series
Collaboration System document, which is included in the shipping kit
with the system. For regulatory information, see the PictureTel
Product Regulatory Information document, which is available on the
PictureTel supportwebsite,
http://www.polycom.com.(Forthetitles
and descriptions of each piece of the PictureTel 900 Series system
documentation suite, see Appendix B, “System Documentation.”)
For support or service, please contact your PictureTel service
provider or call PictureTel Technical Support. You can find phone
numbers for Technical Support in your area, as well as the latest
product information, at the PictureTel support web site.
PictureTel recommends that you record the serial number of the
PictureTel 900 Series system here for use by your service provider
and for future reference. The serial number for the system is printed
on the back of the computer box.
System Serial Number:

iv
About This Guide.............................................................................................................................. iii
Chapter 1
Introducing the PictureTel 900 Series System
About the PictureTel 900 Series System .......................................................................................1-1
System Components........................................................................................................................1-2
Computer Box.........................................................................................................................1-2
PictureTel Cameras ................................................................................................................1-3
Remote Control Devices........................................................................................................1-4
PowerMic.................................................................................................................................1-5
ImageShare..............................................................................................................................1-5
Software Components ...........................................................................................................1-6
Optional Components.....................................................................................................................1-8
Monitor ....................................................................................................................................1-8
Cart...........................................................................................................................................1-9
Look-At-Me-Button..............................................................................................................1-10
Other Optional Components ..............................................................................................1-10
Administrative Applications........................................................................................................1-11
Setup Wizard.........................................................................................................................1-11
AdminTools...........................................................................................................................1-11
Operating Statistics ..............................................................................................................1-11
Hardware Diagnostics.........................................................................................................1-12
Contents

v
Chapter 2
Customizing System Behavior
Managing User Access....................................................................................................................2-1
Choosing Logon Options ......................................................................................................2-1
Disabling Auto Logon ...........................................................................................................2-3
Setting Up User Accounts for Standard Windows Logon ...............................................2-4
Choosing Logoff Options......................................................................................................2-5
Configuring Standby Mode............................................................................................................2-6
Setting Call Preferences...................................................................................................................2-8
Allowing Use of a Custom Control Panel....................................................................................2-9
Chapter 3
Configuring Network Use
Configuring ISDN Support ............................................................................................................3-1
Setting the Basic Configuration............................................................................................3-1
Controlling ISDN Bandwidth...............................................................................................3-3
Choosing Advanced Options ...............................................................................................3-5
Configuring the System to Use an IMUX ....................................................................................3-7
Configuring LAN Support ...........................................................................................................3-11
Setting the Basic Configuration..........................................................................................3-12
Controlling LAN Bandwidth..............................................................................................3-13
Configuring the System to Use a Gateway ................................................................................3-14
Configuring the System to Use a Gatekeeper............................................................................3-16

vi
Chapter 4
Configuring Audio
Setting Audio Algorithms ..............................................................................................................4-1
Choosing the G.711 Encoding Law for Your Location...............................................................4-4
Configuring the Microphones........................................................................................................4-5
Adding Optional Audio Components..........................................................................................4-7
Adding Laptop Output .........................................................................................................4-7
Adding PowerMic Microphones..........................................................................................4-7
Chapter 5
Configuring Video
Setting Video Preferences...............................................................................................................5-1
Configuring Video Sources ............................................................................................................5-6
Configuring Camera Behavior.......................................................................................................5-8
Adding Optional Video Components...........................................................................................5-9
Adding a Second Monitor...................................................................................................5-10
Adding VCRs........................................................................................................................5-15
Chapter 6
Setting Up Directory Services
Setting Up a Local Directory..........................................................................................................6-1
Setting Up Directories on a Server ................................................................................................6-3
Loading Server Software.......................................................................................................6-4
Setting Up a Central Directory.............................................................................................6-4
Managing One or More Servers...........................................................................................6-6

vii
Chapter 7
Allowing Data Sharing
Managing Data Sharing Options...................................................................................................7-1
Allowing File Transfer ....................................................................................................................7-1
Installing User Applications...........................................................................................................7-2
Allowing Document Server Use....................................................................................................7-3
Setting Up a Document Server.............................................................................................7-3
Configuring the PictureTel 900 Series System to Use a Document Server ....................7-4
Observing Data Sharing Tips and Guidelines.............................................................................7-6
If You Allow File Transfer.....................................................................................................7-6
If You Allow Document Server Use... .................................................................................7-6
Chapter 8
Maintaining the System
Monitoring System Statistics..........................................................................................................8-1
Viewing Detailed System Statistics......................................................................................8-1
Viewing the Configuration Summary.................................................................................8-3
Viewing Statistics for the Current Call................................................................................8-5
Accessing and Viewing Logs................................................................................................8-6
Optimizing System Performance...................................................................................................8-7
Setting Up Virus Protection..................................................................................................8-9
Conserving Disk Space..........................................................................................................8-9
Restoring the System.......................................................................................................................8-9
Chapter 9
Using Remote Management Tools
Setting Up WebRemote Management...........................................................................................9-2
Setting Up RAS Access Over ISDN .....................................................................................9-2
Using WebRemote to Manage the PictureTel 900 Series System..............................................9-4

viii
Setting Up SNMP Management.....................................................................................................9-5
Setting Up an SNMP Environment......................................................................................9-5
Installing the PictureTel MIBs..............................................................................................9-5
Configuring the System for SNMP Management..............................................................9-6
Adding the PictureTel Network Manager..........................................................................9-7
Using SNMP to Manage the PictureTel 900 Series System........................................................9-7
Chapter 10
Configuring Internal Multipoint
Allowing Internal Multipoint.......................................................................................................10-1
Setting the Default Video Display...............................................................................................10-2
Setting Audio and Video Preferences.........................................................................................10-3
Chapter 11
Troubleshooting
Solving Installation Problems ......................................................................................................11-1
Solving Startup Problems.............................................................................................................11-2
Solving General System Problems...............................................................................................11-3
Solving Network Problems ..........................................................................................................11-5
Solving Video Problems..............................................................................................................11-15
Solving Audio Problems.............................................................................................................11-20
Solving ImageShare or ImageShare II Problems.....................................................................11-24
Appendix A
System Default Settings ....................................................................................................A-1

ix
Appendix B
System Documentation...................................................................................................... B-1
Documentation CD.........................................................................................................................B-1
Hardcopy Documentation.............................................................................................................B-2
Online Documentation ..................................................................................................................B-2
Online Help......................................................................................................................................B-3
Web Documentation.......................................................................................................................B-4
Appendix C
Assisting Users.................................................................................................................... C-1
Customizing the Getting Started Guide......................................................................................C-1
Maintaining System Information..................................................................................................C-2
Adding Applications to the System.............................................................................................C-3
Index............................................................................................................................................. Index-1

1-1
1
Introducing the
PictureTel 900
Series System
About the
PictureTel 900
Series System
The PictureTel 900 Series system is a state-of-the-art visual
collaboration tool. It allows users to exchange ideas and share
documents with people anywhere in the world, asif they were all in
the same room.
PIP
ZOOM
VOLUME
MUTEAUTO
CONTENT
PEOPLE
SETCANCELPRESET
7
PQRS
8
TUV
9
WXYZ
4
GHI
5
JKL
6
MNO
2
ABC
3
DEF
*
0#
CALL/ANSWERHANGUP
HELPON/STANDBYOPTIONS
1
PIP
ZOOM
VOLUME
MUTEAUTO
CONTENT
PEOPLE
SETCANCELPRESET
7
PQRS
8
TUV
9
WXYZ
4
GHI
5
JKL
6
MNO
2
ABC
3
DEF
*
0#
CALL/ANSWERHANGUP
HELPON/STANDBYOPTIONS
1

System Components
1-2
System
Components
Computer Box
The computer box is a self-contained unit that contains the system
software, internal hardware, and power supply. The power
button , CD-ROM drive, and diskette drive are at the front of the
box, while the connection panel is at the rear.
a
a

System Components
1-3
PictureTel Cameras
The system uses the PictureTel 80 Dynamic Locating Camera or the
PictureTel 70 Room Camera as its main camera.
The PictureTel 80 features the Automatic Camera Pointing (ACP)
mechanism. When you enable ACP, the camera automatically
locates and frames the speaker.

System Components
1-4
Remote Control Devices
Keyboard
The keyboard is designed for both administrative and user tasks. It
includes the standard keyboard character buttons, as well as an
integrated trackball, left-click button, and right-click button.
Remote Control
The remote control is designed to make visual collaboration easier
for your users — a clearly marked button corresponds to each
common user task. See the PictureTel iPower Collaboration System
Getting Started Guide and the PictureTel iPower Collaboration System
Quick Tips Sheet for detailed information on how to use the remote
control.

System Components
1-5
PowerMic
The system uses the PowerMic™as the main microphone. You can
use up to a total of four PowerMic microphones with your system.
ImageShare
The ImageShare™ device makes it easy for your users to add audio
and video input and output devices to the system for a particular
call.
The ImageShare is included with the PictureTel 970 system and is
available as an option for the PictureTel 960 system.

System Components
1-6
Software Components
The following table describes the software applications included on
the PictureTel 900 Series System Software CD.
This application... Allows you to...
Setup Wizard Set up the system.
Collaboration application Participate in videoconferences or
in-room presentations.
AdminTools Configure and maintain the
PictureTel 900 Series collaboration
system.
Operating Statistics Verify system performance and
run loopback tests.
Hardware Diagnostics Run hardware tests.
File Transfer Send and receive files during
meetings.
NetMeeting®Chat Usetextchattingwhileyouareina
call.
Acrobat Reader Read user documents provided in
.pdf format.

System Components
1-7
The following table describes the optional PictureTel Document
Server application included on the PictureTel Document Server CD.
The following table describes the optional PictureTel Directory
Services Setup application included on the PictureTel Directory
Service Tools CD.
The following table describes the optional PictureTel Network
Manager application included on the PictureTel Network Manager
CD.
This application... Allows you to...
PictureTel Document Server Store files on a server so they can be
retrieved during meetings.
This application... Allows you to...
PictureTel Directory Services
Setup Set up and access Central and
Personal Directories, or “phone
books,” of collaboration sites.
This application... Allows you to...
PictureTel Network Manager Manage networked collaboration
systems.

Optional Components
1-8
Optional
Components
Monitor
The monitor displays video from the cameras and other video
sources, application windows, online help, and so on.
The monitor’s picture-in-picture (PIP) window is an area on the
screen that is usually used to display the image you are sending to
the other call participants.
With a dual-monitor system, you typically view People on one
monitor; on the second monitor, you view Content, such as reports
and presentations.
FYI
F.Y.I. If you have a dual-monitor system, one monitor will be an
SVGA/XGA monitor. The second monitor will be an NTSC
monitor (if you have an NTSC main camera) or a PAL
monitor (if you have a PAL main camera).

Optional Components
1-9
Cart
You can use one of several carts to hold the system, peripheral
devices, and documentation. The Premier Cart includes enclosed
storage for your computer box, monitor, system components, and
documentation. It also features a built-in Bose®speaker. The Utility
Cart offers a more basic means to hold and move the system and
monitor.

Optional Components
1-10
Look-At-Me-Button
The Look-At-Me-Button™ (LAMB™) is a device that allows people
who are not near the keyboard or remote control to move the camera
to a preset position, return to a room shot, and mute and unmute the
room microphone.
Other Optional Components
There are several other optional components you can add to your
system:
❑VCRs — You can add one or two VCRs to your system so users
can play videotapes during calls or create videotapes of
meetings.
❑Additional cameras — You can add cameras to your system, such
as a document camera.
❑Additional monitor — You can connect a total of two monitors to
your system.
❑Additional microphones — You can use up to a total of four
PowerMic microphones.
❑Additional controllers — You can add keyboards, remotes, or
LAMBstoyoursystemtogivemoreconferenceparticipantsthe
ability to control the system and camera(s).
❑Projector — You can connect a projector to the ImageShare
device.
LOW BATTERY
MUTE
SHOW
ROOM

Administrative Applications
1-11
Administrative
Applications
Setup Wizard
The Setup Wizard application allows you to easily install the
Collaboration software onto your system.
Note: Before starting the Setup Wizard, shut down any other
applications that may be running.
To start the Setup Wizard
Choose Start > Programs > PictureTel iPower > Administrator
Information > Setup Wizard.
AdminTools
The AdminTools application is your main system management tool.
It allows you to configure and maintain the PictureTel 900 Series
system.
To start AdminTools
Choose Start > Programs > PictureTel iPower > Administrator
Information > AdminTools.
Operating Statistics
The Operating Statistics application allows you to verify system
performance, view a log of call-related statistics and events, log
system events, and run loopback tests.
Note: Beforestarting OperatingStatistics, shutdownany other
applications, other than the Collaboration application,
that may be running.