Polycom picturetel 900 series Service manual

PictureTel®
900 Series
Collaboration
System
Administrator’s Guide

Copyright © 2002: Polycom, Inc.–Printed in U.S.A.
Polycom, Inc., 100 Minuteman Road, Andover, MA 01810
www.polycom.com
Polycom and the Polycom logo are registered trademarks of Polycom, Inc.
PictureTel and the PictureTel logo are registered trademarks of PictureTel Corporation. IDEC, ImageShare,
LAMB, Look-At-Me-Button, PictureTel LiveGateway, PowerMic, PT716, PT724, and Siren are trademarks of
PictureTel Corporation.
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Corporation.
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All other product and company names are the trademarks or registered trademarks of their respective
owners.
The information contained in this document is subject to change without notice. Polycom assumes no
responsibility for technical or editorialerrors or omissionsthat may appear in this document or for the use of
this material. Nor does Polycom make any commitment to update the information contained in this
document. This document contains proprietary information which is protected by copyright. All rights
reserved. No part of this document may be photocopied or reproduced in any form without the prior written
consent of Polycom, Inc.
Caution
For service personnel only:
Dangerofexplosionifbatteryisincorrectlyreplaced.Replaceonlywiththesameorequivalenttype
recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
Edition: 800-1164-01/B
Do you have any suggestions or commentson the documentation for this
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iii
About This Guide
This guide explains how to configure, maintain, and troubleshoot
the PictureTel®900 Series collaboration system.
To install your system, see the Installing the PictureTel 900 Series
Collaboration System document, which is included in the shipping kit
with the system. For regulatory information, see the PictureTel
Product Regulatory Information document, which is available on the
PictureTel supportwebsite,
http://www.polycom.com.(Forthetitles
and descriptions of each piece of the PictureTel 900 Series system
documentation suite, see Appendix B, “System Documentation.”)
For support or service, please contact your PictureTel service
provider or call PictureTel Technical Support. You can find phone
numbers for Technical Support in your area, as well as the latest
product information, at the PictureTel support web site.
PictureTel recommends that you record the serial number of the
PictureTel 900 Series system here for use by your service provider
and for future reference. The serial number for the system is printed
on the back of the computer box.
System Serial Number:

iv
About This Guide.............................................................................................................................. iii
Chapter 1
Introducing the PictureTel 900 Series System
About the PictureTel 900 Series System .......................................................................................1-1
System Components........................................................................................................................1-2
Computer Box.........................................................................................................................1-2
PictureTel Cameras ................................................................................................................1-3
Remote Control Devices........................................................................................................1-4
PowerMic.................................................................................................................................1-5
ImageShare..............................................................................................................................1-5
Software Components ...........................................................................................................1-6
Optional Components.....................................................................................................................1-8
Monitor ....................................................................................................................................1-8
Cart...........................................................................................................................................1-9
Look-At-Me-Button..............................................................................................................1-10
Other Optional Components ..............................................................................................1-10
Administrative Applications........................................................................................................1-11
Setup Wizard.........................................................................................................................1-11
AdminTools...........................................................................................................................1-11
Operating Statistics ..............................................................................................................1-11
Hardware Diagnostics.........................................................................................................1-12
Contents

v
Chapter 2
Customizing System Behavior
Managing User Access....................................................................................................................2-1
Choosing Logon Options ......................................................................................................2-1
Disabling Auto Logon ...........................................................................................................2-3
Setting Up User Accounts for Standard Windows Logon ...............................................2-4
Choosing Logoff Options......................................................................................................2-5
Configuring Standby Mode............................................................................................................2-6
Setting Call Preferences...................................................................................................................2-8
Allowing Use of a Custom Control Panel....................................................................................2-9
Chapter 3
Configuring Network Use
Configuring ISDN Support ............................................................................................................3-1
Setting the Basic Configuration............................................................................................3-1
Controlling ISDN Bandwidth...............................................................................................3-3
Choosing Advanced Options ...............................................................................................3-5
Configuring the System to Use an IMUX ....................................................................................3-7
Configuring LAN Support ...........................................................................................................3-11
Setting the Basic Configuration..........................................................................................3-12
Controlling LAN Bandwidth..............................................................................................3-13
Configuring the System to Use a Gateway ................................................................................3-14
Configuring the System to Use a Gatekeeper............................................................................3-16

vi
Chapter 4
Configuring Audio
Setting Audio Algorithms ..............................................................................................................4-1
Choosing the G.711 Encoding Law for Your Location...............................................................4-4
Configuring the Microphones........................................................................................................4-5
Adding Optional Audio Components..........................................................................................4-7
Adding Laptop Output .........................................................................................................4-7
Adding PowerMic Microphones..........................................................................................4-7
Chapter 5
Configuring Video
Setting Video Preferences...............................................................................................................5-1
Configuring Video Sources ............................................................................................................5-6
Configuring Camera Behavior.......................................................................................................5-8
Adding Optional Video Components...........................................................................................5-9
Adding a Second Monitor...................................................................................................5-10
Adding VCRs........................................................................................................................5-15
Chapter 6
Setting Up Directory Services
Setting Up a Local Directory..........................................................................................................6-1
Setting Up Directories on a Server ................................................................................................6-3
Loading Server Software.......................................................................................................6-4
Setting Up a Central Directory.............................................................................................6-4
Managing One or More Servers...........................................................................................6-6

vii
Chapter 7
Allowing Data Sharing
Managing Data Sharing Options...................................................................................................7-1
Allowing File Transfer ....................................................................................................................7-1
Installing User Applications...........................................................................................................7-2
Allowing Document Server Use....................................................................................................7-3
Setting Up a Document Server.............................................................................................7-3
Configuring the PictureTel 900 Series System to Use a Document Server ....................7-4
Observing Data Sharing Tips and Guidelines.............................................................................7-6
If You Allow File Transfer.....................................................................................................7-6
If You Allow Document Server Use... .................................................................................7-6
Chapter 8
Maintaining the System
Monitoring System Statistics..........................................................................................................8-1
Viewing Detailed System Statistics......................................................................................8-1
Viewing the Configuration Summary.................................................................................8-3
Viewing Statistics for the Current Call................................................................................8-5
Accessing and Viewing Logs................................................................................................8-6
Optimizing System Performance...................................................................................................8-7
Setting Up Virus Protection..................................................................................................8-9
Conserving Disk Space..........................................................................................................8-9
Restoring the System.......................................................................................................................8-9
Chapter 9
Using Remote Management Tools
Setting Up WebRemote Management...........................................................................................9-2
Setting Up RAS Access Over ISDN .....................................................................................9-2
Using WebRemote to Manage the PictureTel 900 Series System..............................................9-4

viii
Setting Up SNMP Management.....................................................................................................9-5
Setting Up an SNMP Environment......................................................................................9-5
Installing the PictureTel MIBs..............................................................................................9-5
Configuring the System for SNMP Management..............................................................9-6
Adding the PictureTel Network Manager..........................................................................9-7
Using SNMP to Manage the PictureTel 900 Series System........................................................9-7
Chapter 10
Configuring Internal Multipoint
Allowing Internal Multipoint.......................................................................................................10-1
Setting the Default Video Display...............................................................................................10-2
Setting Audio and Video Preferences.........................................................................................10-3
Chapter 11
Troubleshooting
Solving Installation Problems ......................................................................................................11-1
Solving Startup Problems.............................................................................................................11-2
Solving General System Problems...............................................................................................11-3
Solving Network Problems ..........................................................................................................11-5
Solving Video Problems..............................................................................................................11-15
Solving Audio Problems.............................................................................................................11-20
Solving ImageShare or ImageShare II Problems.....................................................................11-24
Appendix A
System Default Settings ....................................................................................................A-1

ix
Appendix B
System Documentation...................................................................................................... B-1
Documentation CD.........................................................................................................................B-1
Hardcopy Documentation.............................................................................................................B-2
Online Documentation ..................................................................................................................B-2
Online Help......................................................................................................................................B-3
Web Documentation.......................................................................................................................B-4
Appendix C
Assisting Users.................................................................................................................... C-1
Customizing the Getting Started Guide......................................................................................C-1
Maintaining System Information..................................................................................................C-2
Adding Applications to the System.............................................................................................C-3
Index............................................................................................................................................. Index-1

1-1
1
Introducing the
PictureTel 900
Series System
About the
PictureTel 900
Series System
The PictureTel 900 Series system is a state-of-the-art visual
collaboration tool. It allows users to exchange ideas and share
documents with people anywhere in the world, asif they were all in
the same room.
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CONTENT
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0#
CALL/ANSWERHANGUP
HELPON/STANDBYOPTIONS
1
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VOLUME
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CONTENT
PEOPLE
SETCANCELPRESET
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PQRS
8
TUV
9
WXYZ
4
GHI
5
JKL
6
MNO
2
ABC
3
DEF
*
0#
CALL/ANSWERHANGUP
HELPON/STANDBYOPTIONS
1