Polycom VVX 350 User manual

VVX®350/450 BUSINESS IP PHONES
Mute
Speaker
Phone
Volume Keys
Headset
Navigation
Arrows
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Message Waiting
Indicator
Lines Display
Messages
Transfer
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Dial pad
Soft keys
Handset
Hold
MAIN MENU VIEW
CALLS VIEW
LINES VIEW
ANSWER CALLS
You can answer calls using the handset, speakerphone,
or headset.
To answer a call, do one of the following:
• To answer with the speakerphone, press the
Speakerphone key or press the Answer soft
key.
• To answer with the handset, pick up the handset.
• To answer with a headset, press the Headset
key.
END CALLS
You can only end active calls. To end a held call, you
must resume the call first.
To end an active call:
• Replace the handset in the cradle, press the
Speakerphone or Headset keys, or press
the End Call soft key.
To end a held call:
1. Highlight the held call and press Resume.
2. Press the End Call soft key.
PLACE CALLS
You can only have one active call in progress on your
phone.
To place a call, do one of the following:
• Pick up the handset, press the Speakerphone
or Headset keys, enter the phone number, and
press Send.
• Enter the phone number, press Dial, and pick up
the handset; or, press the Speakerphone or
Headset keys.
• Press the Line key, enter the phone number, and
select Send.
• Select New Call, enter the phone number, and
select Send.
BASIC FUNCTIONS

MANAGING CALLS
HOLD AND RESUME CALL
You can have multiple calls on hold and resume a call at
any time.
To hold a call:
• Highlight the call and press the Hold soft key or
press the Hold key.
To resume a call:
• Highlight the call and press the Resume soft key,or
press the Hold key.
TRANSFERRING CALLS
Consultative - Announce the call prior to transferring.
Your ID will be displayed to the person receiving the
transfer.
Blind - Transfer a call without announcing it first. The ID
of the transferred party will be displayed to the person
receiving the transfer.
Performing a transfer using Consultative (when set as
default)
1. While on an active call, press the Transfer key.
Caller is placed on hold.
2. Dial the number or extension.
3. When the receiving party answers, announce the
call.
4. Press the Transfer key again and hang up.
Performing a transfer using Blind (when set as default)
1. While on an active call, press the Transfer key.
Caller is placed on hold.
2. Dial the number or extension, and press send.
3. Hang up.
Note: To use a transfer type that is not your default
setting, press the Transfer soft key and select the transfer
type to use before dialing, or change your default.
Changing your Default Transfer Type
1. Press the Home key.
2. Select Settings > Basic > Preferences > Default
Transfer Type
3. Choose your default type.
Performing a transfer directly to Voicemail
1. While on an active call, press the Transfer key.
2. Dial *98 then the extension or number. If there is
a 3 second delay, the transfer will go to your own
mailbox.
FORWARDING CALLS
You can forward an incoming call to a contact or forward
all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call view, select Forward.
2. Enter your contact’s number and select Forward.
To forward all incoming calls:
1. Select the Forward soft key, or in the main menu,
select Forward.
2. Enter the phone number you wish to forward the
calls to, and select the Enable soft key.
If you chose No Answer, you can enter the number of
rings before the call is forwarded.
To disable call forwarding:
1. Select the Forward soft key, or in the main menu,
select Forward.
PARK AND RETRIEVE CALLS
You can place a call on hold and pick it up from any other
phone.
To park a call:
1. When on an active call, press the Hold key
2. Press the New Call soft key
3. Dial *55
4. Pause for instructions, then dial the extension or
press #to park the call on your own extension
5. Press #.
6. After the confirmation message, hang up.
To retrieve a call:
1. Go to any phone and dial *56.
2. Wait for instructions, then dial the extension the call
was parked on.
3. Press #.
INITIATE A CONFERENCE CALL
You can initiate a conference call with up to 6 contacts.
To initiate a conference call:
1. Call a contact.
2. Select More, then select Conference and call your
next contact
3. When your contact answers, select Conference.
To join two calls into a conference call:
You can also join an active and held call into a conference
call.
1. On the Calls view, select Join.
RECENT CALLS
To view Recent Calls:
You can view a list of up to 100 missed, received, and
placed call entries.
• On the main menu, select Directories > Recent
Calls.
To view Recent Calls by type:
View calls using the navigation keys.
Missed Calls - Press the Down arrow once.
Placed Calls - Press the Right arrow.
Received Calls - Press the Left arrow.
Favourites - Press the Up arrow.
VIEWS
LINES (DEFAULT) VIEW
Displays phone lines, favourites, and soft keys. Available
anytime.
MAIN MENU VIEW
Displays menu options for settings and device
information.
Available anytime.
CALLS VIEW
Displays all Active and Held calls. Available when you
have Active or Held calls in progress.
SWITCH AMONG PHONE VIEWS
Press the Home key to view the Main Menu, Lines, or
Call view from other views.

ADDITIONAL FEATURES
29082023
LAST NUMBER REDIAL
1. Press ** or ## to dial the last number dialed.
Note: The phone will not display the number it’s calling
until after the call is placed.
CALL PICK UP
If a Call Pick Up Group has been configured for your site
you can pick up another user’s ringing line.
Pick up a ringing line:
1. Pick up the handset of any phone in the call group.
2. Dial *76.
DIRECTED CALL PICK UP
Dial *85 and then the extension of the ringing party to
pick up a call directed to another user in your enterprise.
If the Busy Lamp Field has been configured, you can pick
up the call by selecting the flashing party’s name in the
lines view.
CALL ME ANYWHERE
1. From the Settings Menu, press Features > IBC Call
Settings > Call Me Anywhere.
2. Add a new location, delete, or modify an existing
location.
3. Disable or enable locations that will extend
incoming calls to any other fixed or mobile device.
RECORDING CALLS
1. Connect a USB flash drive to the back of your
phone. USB icon will display in the status bar
and lines view with available recording time.
2. From the Lines, Calls, or Active Call view, press
Start, Pause, Resume, and Stop to control the
recording.
To rename or delete a recording:
1. From the Browse Recordings view, press the
recording you want to rename or delete.
2. To rename the file, press Rename, update the
filename, and press OK.
3. To delete the file, press Delete
To play a recorded call:
1. From the Browse Recordings view, press the
recording you want to rename or delete.
2. To rename the file, press Rename, update the
filename, and press OK.
DO NOT DISTURB
You can enable Do Not Disturb when you do not want
to receive calls. This will forward the call to your call
forward busy location.
To enable or disable Do Not Disturb:
• Select the DND soft key, or from the main menu,
select DND.
SET RINGTONES
You can set ringtones for all incoming calls or for
individual lines on your busy lamp fields.
To set a ringtone for incoming calls:
1. Select Settings > Basic > Preferences.
2. Select Ring Type and choose a ring tone.
Note: Distinctive ringtones can be applied to individual
contacts in the contact settings.
CONTACT DIRECTORY
To view the Contact Directory:
You can view and add contacts in the Contact directory.
• Select Directories > Contact Directory.
To add a contact to the Contact Directory:
1. In the Contact Directory, select Add.
2. Enter the contact’s information and select Save.
You can enter a number in the Favourite Index field to
make a contact a favourite.
FAVOURITES
Add people you call a lot, or commonly used features,
to your Favourites for faster access. This creates an
autodial on a line key.You can view and add contacts in
the Contact directory.
1. Press and hold an unused line key for
approximately 3 seconds.
2. The Add Contact view will appear.
3. Using the dial pad, enter the contact’s first name,
last name, and phone number. Enter the phone
number in the Contact field.
4. Press Save.
5. You will now see the contact assigned to a line key.
Press the associated line key to place a call to that
contact.
Tip: You can also use these steps to program commonly
used features to your line keys using the feature access
codes. For example, you could program Call Pull as a
contact with a phone number of *11.
ENTERPRISE DIRECTORY
To search the Enterprise Directory:
1. Select the Directory soft key, and select Enterprise
Directory from the list.
2. Use your dialpad to enter search criteria.
3. Select Submit to search.
To perform an advanced search in the Enterprise
Directory:
You can perform an advanced contact search in the
corporate directory.
1. Select the Directory soft key, and select Enterprise
Directory from the list.
2. Select AdvFind.
3. Enter your search criteria and select Submit.
PUSH TO TALK
Prior to using this feature, the acceptance list must be
configured in the User Portal.
Users must have you on their acceptance list for you to
use this feature.
To allow users to reach you, you have to have them on
your acceptance list.
Dial *53 and enter the phone number you want to dial to
use the Push to Talk feature.
BUSY LAMP FIELD
Must be configured in the user portal. Allows you to see
if a user is idle, on the phone, or if their phone is ringing.
Busy Lamp Field contacts will be displayed in your lines
view first.
If a user is ringing, their button will flash green. If a user
is busy, their button will appear red. If a user is idle, there
is no indication.
*Depending on your subscription package, some of the
features listed in this guide may not be available for all
users.