Polycom Integra VVX 500 User manual

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User Guide
Polycom VVX500 - VVX600

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VVX500 VVX600

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•Phone overview
•Basic telephony features
•How to place a call ?
•How to answer a call ?
•How to terminate a call ?
•How to redial a number ?
•How to mute a call ?
•How to set a call on hold?
•How to transfer a call ?
•How to make conference calls ?
•Phone preferences
•How to change the ring tone
•How to set the language
•How to adjust the volume
•How to adjust the backlight
•Voicemail & Call history
•How to listen to your voicemail
•How to consult the Call history
•How to clear the Call history
•Contacts management
•Local telephone directory
•Speed dials
•Corporate directory
•Various
•Status change
•Supervision
•How to reboot your phone
Content

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Polycom VVX500/600 : phone overview

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•Phone views
•Your phone has 4 main views: Home, Calls, Active Call
and Lines View (the default)
•For Home View press
•From Home View, press to display either Lines, Calls or
Active Call View
•To switch between Lines View and either Calls or Active Call
View, swipe the screen
Phone views

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•How to place a call ?
•Using the handset:
1. Type the number on keypad
2. Press the “DIAL” green icon on
screen
3. Pick-up the handset
•Using the speaker:
1. Type the number on keypad
2. Press the speaker button
Basic telephony features
1. Pick-up the handset
2. Type the number
3. Push the “DIAL” green icon on
screen
1. Press the speaker button
2. Type the number
3. Push the “DIAL” green icon on
screen
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)

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How to answer a call ?
•Using the handset:
1. Pick-up the handset
•Using the speaker:
1. Press the “speaker” button
2. Press the “Answer” softkey*
•Using the touch screen
Tap “answer” in the incoming
call window
Basic telephony features (2)
OR
Note :
These steps apply when the called
party is NOT in another call
*A softkey is a phone “button” which has a different function depending on the phone’s state
Incoming call indicator

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Basic telephony features (3)
How to end a call ?
•Press the “End call” softkey
•Replace the handset
•Press “handsfree” button if in handsfree
mode
OR
OR
How to redial a call ?
•Press “Home” button
•Press “New call” icon on screen
•Select first number on top of the list
*A softkey is a phone “button” which has a different function depending on the
phone’s state

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How to mute a call ?
•Press the “Mute” key.
The microphone is muted
(with the handset and in
hand free state)
Basic telephony features (4)
How to set a call on hold ?
•From an active call, tap
“Hold” softkey on screen.
If you are in calls view and the
active call isn’t highlighted,
tap it to select it
•To take back, tap “Resume”
on screen
•To end call, tap “End call” on
screen

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How to transfer a call ?
Basic telephony features (5)
Blind transfer (1)
You transfer the call
without speaking to the
third person and you
“forget” the call
Attended transfer (2)
You first speak to the third
person before transferring
the call.
2 options

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How to do a blind transfer ?
From active call view, tap “Transfer”
The active call is set on hold
Select “Blind” softkey on top of the screen.
If you don’t see it, tap “More”, select
“blind”
Enter extension to transfer to
Call is directly transferred to the 3rd party
What the 3rd party sees :
•when you have not hung up yet : 3rd party sees your extension
•when you have hung up : 3rd party sees initial caller ID
Basic telephony features (6)

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How to do an attended transfer ?
From active call view, press “Transfer”
The active call is set on hold
Enter extension to transfer to
What the 3rd party sees :
•when you have not hung up yet : 3rd party sees your extension
•when you have hung up : 3rd party sees your extension
Tap DIAL green icon on screen to call 3rd party
When 3rd party picks up and accepts transfer,
tap “Transfer” on screen to confirm
Basic telephony features (7)

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How to make conference calls with 3 people ?
Basic telephony features (8)
•Initiate a 3-party conference call directly via
your phone.
1. Call the first person
2. During the call, press the “Confrnc”
softkey (the current call is on hold)
3. Using the dialer, call the second person
4. When 3rd person answers, press “Confrnc”
to join all parties in the conference
•To hold the conference call, press “Hold” during
conference, the other parties hear waiting music
•To end the conference (= to quit the
conference), click on the “EndCall” softkey. The
other participants remain connected.

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•Click on “Home key”
•Tap “Settings” from the menu
•Tap” basic” from the menu
•Select “4.Ring Type”
•With the touch screen, navigate through the
different ring types and play/select the
ringtones
•Select ring type to play
Phone preferences
How to change the ringtone ?

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Phone preferences (2)
How to change the language ?
If you want to change the language of your phone please contact your
administrator so that he can modify the language of your phone
resource on the SMP.

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•Click on the “volume keys”
•Ring tone : click on « + » or « - » when
ringing
•Voice : click on « + » or « - » when
speaking
Phone preferences (3)
How to adjust the volume ?

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How to adjust the backlight ?
3 types of Intensity :
•Backlight on : brightness of the screen when there is phone activity
•Backlight idle : brightness of the screen when there is no phone activity
•Backlight maximum : brightness scale that applies to Backlight On &
Backlight Idle intensities
Change intensity
•Home key > Settings > Basic > Backlight Intensity.
•From the Backlight Intensity screen, tap Backlight On Intensity.
•From the Backlight On Intensity screen, select type to define (default =
High)
•From the Backlight Idle Intensity screen, select type to define (default =
Low)
•From the Backlight Intensity screen, tap Maximum Intensity scale.
Phone preferences (4)

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Change timeout
= number of seconds the phone is inactive before the
backlight dims to its Backlight Idle intensity. Timeout period
begins after last key press or last phone event, such as an
incoming call.)
•Home key > Settings > Basic > Backlight Timeout
•Select number of seconds (default = 40seconds)
Phone preferences (5)

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How to listen to your VoiceMails?
•Everyone has its own voicemail service *
•Works like the voicemail on your mobile phone
•Red light flashing ? New voicemail is in !
•Little envelope on screen? New voicemail is in !
•If configured, voice mail also sent via email
•From the home screen, press “V.Mail” softkey (1st
softkey)
OR press the envelope on top left corner, select
“1.Message center” > voicemail category
OR from home menu, select “Message” > “1. Message
center” > voicemail category
* Feature availability dependent of configuration
Voicemails & Call history

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•From Home screen, press
•Filter based on call type
•Missed calls
•Received calls
•Placed calls
•OR from Home screen,
press the « New call » icon and « Recent »
Voicemails et Call history (2)
How to consult your call history ?
How to clear your call history ?
•From Recent calls list, press
•Select category to clear