Polycom VVX 300 User manual

Using Your Polycom VVX 300/400 IP Telephone
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F: 330.658.7500

Getting to know your phone...
1.Message Wai ing Indica or
2.Line Keys
3.Home Key
4.Sof Keys
5.Naviga ion Key/Selec Key
6.Headse Key
7.Speakerphone
8.Mu e
9.Volume Keys
10.Dial Pad
11.Hold
12. Messages
13.Transfer
*Please no e your phone model
may vary sligh ly from he one
pic ured.
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Phone Se ings
• To Adjus he Display Con ras :
– Press
– Select Se ings > Basic > Backligh In ensi y.
– Press Backligh In ensi y Choose: High, Medium, Low
– Press the Selec soft key to accept changes.
– Press or the left arrow to return to the idle display.
• To Adjus he Ringer Volume:
– While the handset is in the cradle and the speakerphone is off, use the Volume Down (-) / Up (+)
buttons to change the Ring olume.
• To Adjus he Handse Volume
– Remove the handset from the cradle and use the Volume Down (-) / Up (+) buttons to change the
Handset olume. Replace the handset.
• To Adjus he Speakerphone Volume
– Press the Speaker button to activate the speakerphone and use the Volume Down (-) / Up (+) buttons
to change the Speakerphone olume. Press the Speaker button again to disable the speakerphone.
• To Change he Ring Type
– Press
– Select Se ings > Basic > Ring Type.
– Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring
type.
– Press Selec soft key to change to the selected ring type.
– Press or the left arrow key to return to the idle display.

Dialing
• Manual Dialing
– To dial an internal extension: Dial the Extension Number
– To dial a local call: Area code + Telephone Number
– To dial a long distance call: 1 + Area Code + Telephone Number
(unless you have universal dial then it is: Dial the Outside Access Digit†+ Telephone Number)
– To dial an international call: + 011 + Country Code + Area Code + Telephone Number
*You can use in ernal ex ension dialing even if he o her ex ension resides in ano her loca ion*
• Call His ory
• Press
• Go to Direc ories
• Scroll to Recen Calls > Type
- Choose: Missed, Received, Placed
To place a call from ei her of hese menus:
- Scroll to highlight the desired number
• Press Dial soft key

Se ing Up Voice mail (Defaul Menu)
●To access Voice mail
- Access your voice mailbox by pressing the Messages >Message cen er > Connec
* Some phones may have a soft key Mgs (press to access oice Mail) or an actual key on phone*
• To Record Your Personal Gree ings
– Select option 0 to record your mailbox options.
– Select which greeting you’d like to record:
• Press 1 to record your Unavailable greeting. This greeting is played for your callers when
you don’t answer your phone.
• Press 2 to record your Busy greeting. This greeting is played for your callers when you’re
talking on the phone.
• Press 3 to record your Name greeting.
• Press 4 to Manage your temporary greeting
• Press 5 to Change the password
• Press * to return to the main menu.

Call Forward (Always, Busy or No Answer)
Call Forwarding allows you o forward all incoming calls o ano her ex ension or number.
There are hree op ions for Call Forwarding:
Always
No Answer
Busy
●To Forward
- Press
- Choose Forward
Select Type: Always, No Answer, Busy
- Input extention or number then press Enable soft key
Main display re urns and confirms Call Forwarding enabled in upper righ corner

Call Forward (Always, Busy or No Answer) con inued...
●To Cancel Call Forward
- Press > Forward – Choose Enabled Forward > Press Disable soft key
- Home Screen appears
Idle display re urns and he line indica or now displays he regular icon
*Things to consider**
-Calls forwarded to internal extensions that are not answered will roll back to your own voice mail.
-Calls forwarded to external numbers that are not answered will roll to the voice mail box associated
with the forwarding destination, if available. The amount of rings for that voice mail box are set to
pick up sooner than the voice mail ring time default of 25 seconds

Call Wai ing
Call Wai ing enables you o answer an incoming call wi hou disconnec ing an exis ing call.
• To Answer an Incoming Call While Already on a Call
– Press the Answer soft key. The original caller will be placed on hold.
• To Re urn o he Original Caller
– Use the Up/Down arrow key to scroll to the caller that is on hold
– Press Resume soft key, this will put the current caller on hold and take you to the held caller

Hold
Hold enables you o place a call on hold for rapid re rieval from he same phone.
• To place he curren call on hold
– During a call, press the Hold button. The call will be placed on hold and this will be indicated on
the display.
• To re rieve he held call
– Press the Resume soft key
*If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls
then press the Resume soft key to retrieve the desired call.
*If more than two calls are on hold on a single key, an indication will appear on the display, for
example “2/3” shows that this is the second call out of three calls.

Mul i-Line Call Park
Multi-Line Call Park allows you to park one or more calls and then pick up these calls from any phone.
• To Park a Call:
–While in an active call, press the Park soft key > Dial ...phone will hang up
– The system will select a Call Park extension and park the call at that extension. It will then announce the
Call Park Extension to you. The caller will be on hold until the “parked” call is picked up (if left unattended
after 5 minutes the call will ring back to the extension that parked it)
• To Re rieve a Parked Call:
– Lift any handset on your phone system
– Dial the Call Park Extension of the call you wish to retrieve then press Dial button

Transfer
Transfer enables you o ransfer an ac ive call o ano her ex ension or elephone number. You
have wo op ions, Normal and Blind. Normal is wi h consul a ion (allows you o speak o he
person you will ransfer he call o prior o ransferring) and Blind will send he call
immedia ely o he ransferred par y wi hou consul .
A ended (Normal) Transfer
- During a call, press the Transfer key (the active call is placed on hold)
- Dial the number to which you want to transfer the call. Wait for the party
to answer to announce the call (Normal) then...
- Press the Transfer key again to complete the transfer or simply hung up
* Transfer may be canceled during establishment by pressing the Cancel soft key. The
original call is resumed.
Blind Transfer (without consultation)
-Press More > Blind X > Ex ension > En er
Transfer direc ly o Voice mail
-Press More >Xfer2VM soft key
-Enter extension (mail box #) > Press En er button

Conferencing (N-Way)
Conferencing enables you o join mul iple par ies oge her in o a single call. The maximum
number of par ies ha you can join oge her is 3. Tha is you and wo o her callers.
-While in an active call with the first caller
-Press the Confrnc soft key to obtain a new line (the active call is placed on hold).
-Dial the phone number of the second party
-When the second party answers, press the Confrnc soft key again to join all parties in the
conference, or press the Spli soft key to put the first call on hold and keep the second call as the
active call.
-A conference may be created at any time between an active call and a call which is on hold (on the
same line) by pressing More > Join soft key.
Ending he call on he conference origina or’s phone will ermina e he conference.

Notes