Polycom SoundPoint IP 335 Instruction manual

SoundPoint IP 335 Quick User Guide for 8x8 Virtual Office Service. PM3501010 11/2010
For more details, please see the Polycom SoundPoint IP 335 User Guide available at: http://www.8x8.com/Support/BusinessSupport/Documentation.aspx Page | 1
SoundPoint®IP 335
Quick User Guide
for 8x8 Virtual Office
Applies to phones running
Polycom Software 3.2.3.x.
NAVIGATION
Scrolling or
Step in/out of menus, toggle
enabled/disabled: or
Enter/Select:
BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset, and then dial the
number. Or, dial the number first, and
then pick up the handset.
Using the hands-free Speakerphone:
With the handset on-hook, press ,
any assigned line key, or the
NewCall soft key. Then, enter the
number.
or
Dial the number, and then press
or
Dial
or an available line key.
Using the optional Headset:
With the headset connected, press
, any assigned line key, or the
NewCall soft key.
or
Dial the number and then press .
During a call, you can alternate
between modes by pressing or
or picking up the handset.
ANSWERING A CALL
Handset: Pick up the handset.
Speakerphone: Press: , the line key,
or the Answer soft key.
Headset (optional):Press .
Incoming calls may be ignored by
pressing the Ignore soft key, or sent
directly to voicemail by pressing the
More soft key, then the Reject soft
key during ringing.
ENDING A CALL
Press the EndCall soft key or the line
key corresponding to the line. Or,
depending on the call mode, press ,
press , or hang up the handset.
REDIAL
Press
Dial
to display the Placed
Call list. Scroll to select the desired
recipient and press
Dial
again.
LOCAL CONFERENCE CALLS
To create a three-way local
conference call:
1. Connect to the first party.
2. Press the Conf soft key to create a
new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers,
press the Conf soft key again to join
all parties in the conference.
Conference Behavior:
Placing the conference call on hold
will place the other conference
parties on hold.
Pressing the Split soft key will split
the conference into two separate
calls on hold.
A conference may be created
between an active call and a call on
hold by pressing the Join soft key.
CONFERENCE BRIDGE
To call into a conference:
1. Find the ConfS soft key by pressing
the More soft key.
2. Follow the Conference Bridge voice
prompts.
CALL TRANSFER
1. During a call, press the Trans soft
key (the active call is placed on hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press the Trans soft key to complete
the transfer.
Press the Blind soft key to transfer
the call without speaking to the
second party.
Transfer can be cancelled by pressing
the Cancel soft key.
CALL FORWARDING
8x8 recommends using online call
forwarding instead of phone-based call
forwarding so your call forwarding
instructions are stored online instead of on
your phone. If you set your call forwarding
rules on your phone, they will not be in
effect if your phone is disconnected from
an Internet connection.
To enable online call forwarding
(Virtual Office):
1. Log on to your Virtual Office Online
dashboard at
http://virtualoffice.8x8.com
2. Select Settings then Call
Forwarding, then select the
My Rules tab.
3. Update your Call Forwarding Rules
and press Save.
You can return to Virtual Office Online
at any time to update your Call
Forwarding Rules.
To enable call forwarding
(phone-based):
1. Press
Menu
and select Features >
Forward.
2. Select a Forwarding Type. Forward
Always, on No Answer, or on Busy.
3. For all types, enter a number to
forward all future calls to. For No
Answer, enter the number of rings
before forwarding.
4. Press the Enable soft key to confirm
Call Forwarding. A moving arrow icon
appears for that line.
5. To disable call forwarding, perform
steps 1 and 2, but select Disable.
DO NOT DISTURB (DND)
Press and select Features >
Do Not Disturb to prevent the phone
from ringing for incoming calls. Press
again to return to the home
screen. An icon appears for all lines to
confirm that DND is enabled. To turn
Do Not Disturb off, press and
select Features > Do Not Disturb.
Press again to return to the
home screen.

SoundPoint IP 335 Quick User Guide for 8x8 Virtual Office Service. PM3501010 11/2010
For more details, please see the Polycom SoundPoint IP 335 User Guide available at: http://www.8x8.com/Support/BusinessSupport/Documentation.aspx Page | 2
MICROPHONE MUTE
During a call, press . Mute applies to
all modes. You can hear all other
parties while Mute is enabled, but other
parties cannot hear you.
To un-Mute, press again.
CALL HOLD AND RESUME
During a call, press
Hold
.
Press
Hold
again, the Resume soft key,
or the line key to resume the call.
LCR – LAST CALL RETURN
1. Press the More soft key, then the
LCR soft key.
2. You can pick up the handset first,
then press LCR to place the call on
your handset
INTERCOM
1. Press the Intercom soft key.
2. Dial the number you wish to Intercom
to and then press the Enter soft key.
If you are receiving an intercom call, the
phone rings, then automatically
connects to your speakerphone.
AUTO ATTENDANT
To access the Auto Attendant:
1. Press the AA softkey. (Press the
More softkey if the AA softkey is
hidden.)
2. Follow Auto Attendant voice prompts.
CALL PARK
During a call, press the More soft
key, then the Park soft key. A
recording will tell you which
extension the call is parked on (your
other party is placed on hold until the
parked call is picked up).
To pick up a parked call, just dial the
extension the call is parked at.
CORPORATE DIRECTORY
1. Press
Menu
and select
Applications then select Apps
Home, then Corporate Directory
Listing.
2. Browse up and down the directory list
and select the person you wish to call
(speed dial).
CORPORATE DIRECTORY SEARCH
For long directories, you can search for
a user in the directory and then select
their name to speed dial them.
1. Press
Menu
and select
Applications, then Apps Home then
Corporate Directory Search.
2. Input name, extension, or other data
into the search field, then scroll down
and select Search.
3. Select the matching entry to speed
dial the user (or select Back to do a
new search).
CALL LISTS
From the idle screen, press for
Speed Dial, for Received Calls, or
for Placed Calls. Or, press
Menu
then
select Features > Call Lists. Choose
Received Calls, Placed Calls or Clear.
Call information will be displayed.
Select a call and press
Dial
to dial
the number. To Delete the entry, Save
the contact information, or see Info
about the call, press the More soft key.
VOICE MAIL
A voice mail icon on the screen, a
flashing line key, and a stutter dial tone
indicate one or more new voice mail
messages.
To listen to new voice messages:
Press the Msgs soft key, select
Message Center, then select
Connct or
Press the More soft key to find the
Voicemail softkey.
TRANSFER CALL TO VOICEMAIL
1. During a call, select the xferVM soft
key.
2. Enter the extension of the person you
want to transfer the caller to.
3. The caller is transferred directly to
the voicemail box at that extension.
CALL RECORD ON/OFF
(Virtual Office Pro users only)
Call Record On/Off is available on
Virtual Office Pro users when the Call
Recording feature is set to record calls
On Demand.
1. To turn on Call Recording during a
call, press the More soft key to find
the CallRecrd soft key.
You will see a “Recording is On”
confirmation message on the phone
screen.
2. To turn Call Recording off, press the
Exit soft key, then press the More
softkey to find the CallRecrd softkey
again.
Once you press the CallRecord softkey,
you will see a “Recording is Off”
confirmation message.
CALL QUEUE IN/OUT
(Call Queue Users Only)
Users can log in or out of their Call
Queues online:
1. Log into your Virtual Office Online
dashboard at
http://virtualoffice.8x8.com
2. Select the Call Queue you wish to log
in or out of from the top of the
screen. If you are not part of a call
queue this option won’t be visible.
Another way to login or out of a call
queue is to dial 557. If you are not a
member of a call queue, you will hear a
message telling you that you are not a
member of any call queues.
SPEED DIALING
To assign a speed dial index, see the
CONTACT DIRECTORY section. To dial
a contact assigned to a line key, press
the corresponding line key. You can
also enter <X X #>, where XX is a valid
speed dial index from 1 to 99, and then
press the Dial soft key to call the
corresponding speed dial contact.
CUSTOMIZING YOUR PHONE
CONTACT DIRECTORY
To add a contact in your local phone
directory:
1. Press
Menu
then select Features
then Contact Directory.
2. Press to enter a contact into the
phone’s database.
3. Enter first name from the dial pad.
4. Press the Ok or Cancel soft keys to
accept or cancel changes.
5. Press to display the next field in
the contact’s entry.
6. Repeat steps 2 through 5 to enter
last name and a unique contact
phone number (not already in the
directory).
7. Change the other fields as desired.
8. Press to end data entry.
9. Press the Yes or Cancel soft keys to
accept or cancel changes, then press
Menu
twice to return to the idle
screen.
Contacts can be easily added from
Call Lists. For more information, see
the CALL LISTS section.
To search for a contact:
1. Press
Menu
then select Features,
then Contact Directory.
2. Using the dial pad, enter the first
characters for the last name.
For example, to find the first directory
entry with the last name starting with J,
press the 5 key once. Searches are not
case sensitive. Dial the successful
match from the resulting search screen.
To edit a contact:
1. Search for contact (see above).
2. Press the Edit soft key and make the
necessary changes.
3. Press to end data entry
4. Press the Yes soft key to accept your
changes, and then press
Menu
twice to return to the idle screen.

SoundPoint IP 335 Quick User Guide for 8x8 Virtual Office Service. PM3501010 11/2010
For more details, please see the Polycom SoundPoint IP 335 User Guide available at: http://www.8x8.com/Support/BusinessSupport/Documentation.aspx Page | 3
VOLUME ADJUSTMENT
Press the volume keys to
adjust the call volume of the active
mode. Pressing these keys in idle state
adjusts the ringer volume.
Handset volume will return to a preset
level after each call. Headset and
hands-free (speakerphone) volume will
be remembered after each call. This
configuration can be changed by 8x8
Support.
RING TYPE
You can select different rings to match
your preferences and distinguish
between calls on lines.
To change the incoming ring:
1. Press
Menu
, and then select
Settings > Basic > Ring Type.
2. Scroll to highlight the desired ring
type. Press the Play soft key to hear
it.
3. Press or the Select soft key to
accept the highlighted ring type, and
then press
Menu
to return to the
idle screen.
AUDIBLE RINGER
You can select the default alerting
destination for incoming calls.
To change the audible ringer:
1. Press
Menu
, and then select
Settings > Basic > Preferences >
Alerting Destination.
2. Scroll to highlight the desired alerting
destination for incoming calls.
3. Select the desired destination, and
then press
Menu
to return to the
idle screen.
DISTINCTIVE RINGING /
CALL TREATMENT
You can set distinctive incoming ring
tones for different contacts in your local
directory.
To set a distinctive ring for a local
contact:
1. Press
Menu
then select Features >
Contact Directory.
2. Search for the contact (see the
CONTACT DIRECTORY section).
3. Press the Edit soft key, then scroll
down to Ring Type and press to
edit it.
4. Using or , select the desired
ring tone.
5. Press the Ok soft key to accept the
change, and then press
Menu
twice to return to the idle screen.
HEADSET MEMORY MODE
For frequent headset users, there is an
option to default all calls to the headset.
To enable Headset Memory Mode:
1. Press
Menu
and select Settings
followed by Basic,Preferences,
Headset, and Headset Memory.
2. Scroll down to Enable and press
to select it, and then press
Menu
to return to the idle screen.
To disable Headset Memory Mode:
Repeat steps 1 and 2, but select
Disable.
To activate Headset Memory Mode
(if enabled):
Press twice. The headset icon will
flash.
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