Polycom DOC2557B Installation instructions

Polycom
®
RMX
®
1500
Hardware Guide
Version 7.0.1 |September 2010 |DOC2557B

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patent applications held by Polycom, Inc.
© 2010 Polycom, Inc. All rights reserved.
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4750 Willow Road
Pleasanton, CA 94588-2708
USA
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is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.

Polycom RMX 1500 Hardware Guide
i
Table of Contents
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Main Features .......................................................................................... 1-1
RMX 1500 Specifications ....................................................................... 1-2
RMX 1500 System Capacities ................................................................ 1-3
Site Requirements ................................................................................... 1-5
Safety Requirements ...................................................................... 1-5
Rack Mount Safety Precautions .................................................... 1-5
Installation Precautions ................................................................. 1-6
Connecting the RMX 1500 to a Power Source ............................ 1-7
Connecting the RMX 1500 to AC Power ............................. 1-7
Connecting Cables on the RMX 1500 ........................................... 1-8
First-time Power-up ....................................................................... 1-8
RMX 1500 Components ....................................................................... 1-10
RMX 1500 Front Panel ................................................................. 1-10
Opening the RMX 1500 Front Panel .................................. 1-10
Front Panel Components ..................................................... 1-11
RMX 1500 Rear Panel ................................................................... 1-12
RTM IP 1500 .......................................................................... 1-12
RTM ISDN 1500 .................................................................... 1-14
ISDN/PSTN Clock Source .................................................. 1-15
RMX 1500 Power Supply ............................................................. 1-15
Power Supply LEDs ............................................................. 1-15
RMX 1500 LEDs .................................................................................... 1-16
RMX 1500 Front Panel LEDs ....................................................... 1-16
RMX 1500 Rear Panel LEDs ........................................................ 1-17
RTM IP 1500 LEDs ................................................................ 1-17
RTM ISDN 1500 LEDS ......................................................... 1-19
Power Supply LEDs ............................................................. 1-19
Component Installation & Replacement . . . . . . . . . . . . 2-1
Installing the RTM ISDN 1500 Card ............................................ 2-2
Component Replacement ...................................................................... 2-4
Replacing the RTM ISDN 1500 ..................................................... 2-5

Table of Contents
ii

1-1
1
Hardware Description
This Hardware Guide provides information on the RMX 1500 and its
components. This system utilizes a modular platform, whose
components are designed for high performance, capacity and reliance.
Main Features
The Polycom RMX 1500 offers the following features:
•Linux®based
• Chassis based on the ATCA standard
• Support for standard network interfaces (H.323, SIP video, ISDN,
PSTN and LAN)
• New hardware technologies
• Telco grade high availability, on-line upgrading and dynamic
resource allocation
• Easy integration of conference elements into external network
management
• Enhanced Continuous Presence (multi-image video)
• IVR (Interactive Voice Response) module

Chapter 1-Hardware Description
1-2
RMX 1500 Specifications
Table 1-1 Polycom RMX 1500 Specifications
Physical
Height 1U (4.44 cm.)
Width 19” (48.26 cm.)
Depth 23.6” (60 cm.)
Weight Up to 12 Kg.
Media Protocols
Audio G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,
Siren14, Siren 22.
Video H.261, H.263, H.264.
Network Interfaces
IP, ISDN, PSTN and LAN H.323, SIP, ISDN, PSTN and LAN
Power Supply
AC Input/ Range, BTU Voltage range: 100-240 VAC ±10%, 47-63 Hz.
Maximum BTU output: 3400 per hour.
Power Consumption
AC Maximum Power
consumption 350 Watts.
Environment
Operating temperature 0°– 40°C (22°– 104°F).
Storage temperature -40°– 70°C (-40°– 158°F).
Relative humidity 15% - 90% no condensing.
Operating altitude Up to 4,500 m (15,000 ft.).
Operating ESD 4 kV.

Polycom RMX 1500 Hardware Guide
1-3
RMX 1500 System Capacities
Conferencing Capacities
The following table summarizes the different system capacities.
Table 1-2 System Functions and Capacities RMX 1500
System Functions Capacity
Maximum number of Video participants in a conference 90
Maximum number of PSTN participants in a conference 120
Maximum number of VOIP participants in a conference 360
Maximum number of Audio calls per second 5
Maximum number of Video calls per second 2
Maximum number of Conferences 400
Maximum number of Meeting Rooms 1000
Maximum number of Entry Queues 40
Maximum number of Profiles 40
Maximum number of Conference Templates 100
Maximum number of SIP Factories 40
Maximum number of IP Services 1
Maximum number of ISDN Services 2
Maximum number of IVR Services 40
Maximum number of Recording Links 20 (default)
Maximum number of IVR Video Slides 150
Maximum number of Log Files (1Mb max.) 4000
Maximum number of CDR Files 2000
Maximum number of Fault Files 1000
Number of Participant alerts Unlimited

Chapter 1-Hardware Description
1-4
Resource Capacities
Maximum number of concurrent RMX Web Client
connections to the MCU 20
Maximum number of Users 100
Maximum number Address Book entries 4000
Maximum number of gateway profiles 40
Maximum number of Reservations (Internal Scheduler) 2000
Table 1-3 System Resource Capacities According to Video Resolution
Resource Type/Video Resolution Resources with MPMx
HD Support CP / VSW
CIF H.263 60
CIF H.264 90
SD / 4CIF H.264 60
4CIF H.263 30
720p30 30
1080p30fps/720p60 15 (Symmetric)
VSW 2Mb 80
VSW 4Mb 40
VSW 6Mb 20
VOIP 360
PSTN 120
ISDN 60 (at 128 Kbps) - 4 E1/T1
Table 1-2 System Functions and Capacities RMX 1500
System Functions Capacity

Polycom RMX 1500 Hardware Guide
1-5
Site Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
• Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
• Locate the main circuit breaker within the room.
• Locate the emergency power OFF switch within the room.
• Never assume that power is disconnected from a circuit.
• Use only the power cord supplied with the system.
• The power cord should only be connected to a power outlet that has a
protective ground contact.
• Ensure that the power cord is easily accessible from the back of the
system at all times.
• Place the equipment in a well-ventilated area where the vents are free
from obstruction.
• Do not place heavy objects directly on top of the RMX 1500 unit.
• Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
• Keep the area around the RMX 1500 clean and free of clutter.
• Decide on a suitable location for the equipment rack that will hold the
RMX 1500 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.

Chapter 1-Hardware Description
1-6
• In a single rack installation, stabilizers should be attached to the rack.
• In multiple rack installations, the racks should be coupled together.
• Always make sure the rack is stable before extending a component
from the rack.
• You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
• Before you install the rails, determine the placement of each
component in the rack.
• Install the heaviest components on the bottom of the rack first, and
then work up.
• Allow the power supply units to cool before touching them.
• Always keep the rack’s trays and card’s slots closed when not
servicing, to maintain proper cooling.
Installation Precautions
The following precautions should be followed with regards to installation
of the RMX 1500:
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX 1500 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure.
• Place the RMX 1500 on a hard, flat surface such as a desktop or mount
it on 19” rack.
• The airflow of the RMX 1500 is from right to left. Be sure that the
areas in the left and right side of the system are clear for proper
ventilation.
When handling electronic components, standard anti-static precautions must be
observed:
•Wear a grounding strap
•Handle cards by their edges only and do not touch their components or
connector pins
•Keep components in anti-static bags, when not installed in the RMX1500
Sealed System! The RMX 1500 is a sealed system, breaking the seal and
opening the RMX chassis VOIDS the WARRANTY!

Polycom RMX 1500 Hardware Guide
1-7
Connecting the RMX 1500 to a Power Source
The following restrictions apply to the conductors and connectors that
may be used to ground the unit when rack mounted:
• When using bare conductors, they must be coated with an
appropriate antioxidant compound before crimp connections are
made. Tinned, solder-plated or silver-plated connectors do not have
to be prepared in this manner.
• The same bolt assemblies should not secure multiple connectors.
• Listed fastening hardware must be compatible with the materials
being joined and must be preclude loosening, deterioration and
electrochemical corrosion of the hardware and joint materials.
Connecting the RMX 1500 to AC Power
1Make sure that the power button is switched OFF on the RMX 1500.
2Insert the power cable into the power connector on the rear panel of
the RMX 1500.
•Do not connect the green or green-yellow wire to the system single-point
ground screw.
•Only the AC Power cable supplied by Polycom should be used.
•The size of the protective earthing conductor should be a minimum of
10AWG.
•The outlet intended for connecting the power cord must be protected with
an external overcurrent protection device either in building or in the rack
with the rating not higher than 20Amp.
•Do not use an Extension cord with the cable.
ON/OFF
button
USB Slot

Chapter 1-Hardware Description
1-8
Connecting Cables on the RMX 1500
To connect the cables:
•FortheRTM-IP 1500 module:
—Connect the Media cable to LAN 2 port.
—Connect the Network cables to the MNG (Signaling) port &
MNGB (Management Network) port.
—(Optional) Connect the Shelf Management cable to the Shelf port.
•FortheRTM ISDN 1500 module:
—Connect the E1/T1 cables to their PRI (1-4) ports.
Figure 1-1 RMX 1500 Rear Panel View with AC Power and Communication
Cables
First-time Power-up
1For first entry installation, you must insert the USB key containing the
modified IP addresses in USB slot on the RMX’s front panel. For more
information see, the RMX 1500/2000/4000 Getting Started Guide,
"Procedure 1: First-time Power-up” on page 2-19.
2Turn ON the power by pressing on the power switch located on the
front panel of the RMX 1500.
E1/T1 PRI
Connection(s)
Power Cable LAN 2; media, MNG; signaling,
MNGB; management & Shelf
The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps
covering those ports should not be removed.

Polycom RMX 1500 Hardware Guide
1-9
The parameters in the lan.cfg file are uploaded from the USB key to
the RMX’s memory and applied during the power-up sequence.
System power-up sequence may take up to five minutes.
During the First-time Power-up the red ERROR LED on the RMX’s
front panel remains ON until both the Management and IP Network
Services have been defined.
When the RMX's configuration is completed (including the
Management and IP Network Services), and if there are no System
Errors, the green READY LED (on the RMX’s front panel) turns ON.
3Remove the USB key. For more information see, the RMX 1500/2000/
4000 Getting Started Guide, "Hardware Description", "Procedure 4:
Modifying the Default IP Service and ISDN/PSTN Network Service
Settings” on page 2-22

Chapter 1-Hardware Description
1-10
RMX 1500 Components
On the RMX 1500, components are located on both the front and rear of
the MCU as listed in Table 1-4, "Polycom RMX 1500 Front Panel
Description". For more information see the descriptions of the "RMX 1500
Front Panel” on page 1-10 and "RMX 1500 Rear Panel” on page 1-12.
RMX 1500 Front Panel
The front panel enables access to the RMX 1500 using a USB key,
keyboard, mouse and VGA connection.
Opening the RMX 1500 Front Panel
The RMX 1500 has a front panel which can be opened by pressing on the
location shown in the following illustration:

Polycom RMX 1500 Hardware Guide
1-11
Front Panel Components
Figure 1-2 RMX 1500 Front Panel
Table 1-4 Polycom RMX 1500 Front Panel Description
SLOT/Button/
LED Description
USB Slot USB key connection, used for First time configuration.
VGA Slot Monitor connection.
Keyboard Slot Keyboard connection.
Mouse Slot Mouse connection.
ON/OFF Button Turn the RMX ON or OFF.
READY Led Orange - RMX Starting up.
Green - RMX ready/online.
IN USE Led Amber - In use, when a conference is active.
ERROR Led Red - Error.
VGA Slot
Keyboard Slot
Mouse slot
ON/OFF
button
Front
LEDs
USB Slot

Chapter 1-Hardware Description
1-12
RMX 1500 Rear Panel
The RMX 1500 rear panel contains the RTM IP 1500 and optionally, the
RTM ISDN 1500. In addition, the rear panel houses the power supply with
fan & AC inlet, and Serial port.
RTM IP 1500
This card contains an Ethernet Switch that manages the network of the
system, routes data between the cards and components of the system and
provides connectivity to external IP networks. It controls and monitors
the system fans and regulates power supply.
The RTM IP 1500 connections include:
• 2 signalling & media ports
• 2 ethernet management ports
• Shelf (Manager) port
•Modem
• 1 Serial port
Power Supply
with built in Fan RTM ISDN 1500 RTM IP 1500 Serial
Slot
The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps
covering those ports should not be removed.

Polycom RMX 1500 Hardware Guide
1-13
Figure 1-3 RMX 1500 RTM IP Rear Panel Layout
The following items appear on the RMX 1500 rear panel:
LAN 1-2
Ports Shelf
connection NA Serial
Port
Standby button
LAN3, LAN 4 and the Serial
ports are only for debugging and not
for customer use
Modem
Port Main RS 232
Switch
Signaling & Manage-
ment Ports
Table 1-5 RMX 1500 Rear Panel - RTM IP 1500 Component Description
Item Description
LAN 1 port Not Available (NA).
LAN 2 port LAN (Media) Connection. 1 Media IP address is available.
MNG port Signaling connection.
MNGB Management connection for Web Client and RMX
Manager.
LAN 3/4 ports Not Available (NA).
Note: LAN 3/4 are covered with a plastic cap that should
not be removed.
Shelf (Manager)
port (Optional) Shelf Manager connection.
Modem port Internal IP connection, for debugging purposes only.
Serial (RS 232)
port For debugging purposes only. Enables print-outs of various LOGs from RTM IP 1500 and Card Manager.
MAIN/RTM Selection of the connection type for the RS-232 Port.
When the switch is up - the serial port connects to the
MPMx card.
When the switch is down, connects to the RTM IP.

Chapter 1-Hardware Description
1-14
RTM ISDN 1500
The RTM ISDN 1500 connects directly to the built-in MPMx. The RTM
ISDN card routes data between the MPMx card and components of the
system, converts ISDN T1/E1 media to IP packets and provides
connectivity to external ISDN networks.
The RTM ISDN card is installed on the rear panel of the RMX interfaces
between the RMX unit and the ISDN/PSTN switch.
The RTM ISDN card contains four connections to which up to four E1 or
T1 PRI lines can be connected as shown in Figure 1-4.
Figure 1-4 RMX 1500 RTM ISDN Rear Panel Layout
Standby button Toggle button. Use this button to either perform
Diagnostics or Software Recovery on the RMX.
Short press (2 seconds) - MPMx Diagnostics.
Long press - (10 seconds) Media and RTM IP 1500
Software Recovery.
Table 1-5 RMX 1500 Rear Panel - RTM IP 1500 Component Description
Item Description
With the RMX 1500, you can either have a dedicated E1 or T1 Type Network
Service. It is not possible to have a mixed E1 and T1 ISDN Network Service.
4 E1/T1 connections
The RTM ISDN card supports up to 200 audio participants, regardless of
whether the spans are E1 or T1.

Polycom RMX 1500 Hardware Guide
1-15
ISDN/PSTN Clock Source
Each RTM ISDN 1500 has its own primary and secondary clock source.
The first span to synchronize becomes the primary clock source and the
second span to synchronize becomes the secondary clock source. This
clock is used to synchronize ISDN spans only (it is not the system clock).
A single clock source triggers an alarm that can be turned off by setting
the appropriate flag in the system configuration.
RMX 1500 Power Supply
Subject to availability on the RMX 1500 there are two types of power
supplies (Power-One & Astec), both are identical in their functionality.
Power Supply LEDs
On the RMX 1500 there are three LEDs that indicate the power status.
Table 1-6 Polycom RMX 1500 Power Supply LEDs
Power Supply LED Description
OK DC power indication to internal components of the RMX:
Green - DC Power Good.
(Alarm symbol) Power supply failure Indication:
Amber - Power Supply Failure.
AC/~ (symbol) Main power supply indication (Voltage In):
Green - Voltage Input > 85 VAC.

Chapter 1-Hardware Description
1-16
RMX 1500 LEDs
The RMX includes LEDs located on the front panel and rear panel. In the
front panel, the LEDs reflect the state of the components. The LEDs on the
rear panel indicate the state of the external connections and the status of
the RTM IP card.
RMX 1500 Front Panel LEDs
The following items appear on the RMX 1500 front panel:
Table 1-7 RMX 1500 Front Panel LED’s
Component LED ID LED Color Indication
Front Panel ERROR Red ON - Major system error. In case
of an active alarm this light is ON,
and the READY-green is OFF.
OFF - Normal.
Flashes - During system startup.
READY Green ON - CPU card has successfully
completed startup. This light turns
green after completing the entire
system configuration.
OFF - Turns OFF when the
ERROR red LED is activated.
Flashes - During system startup.
IN USE Amber ON - At least one endpoint is
connected to the system.
Flashes - During system startup.