Polycom 3725-32870-002 User manual

6.0.0 | Apr. 2010 |3725-32870-002
Polycom®RSS™ 4000 System
User Guide

© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
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responsible for printing or clerical errors. Information in this document is subject to change without notice.
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are
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Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

Polycom® RSS™ 4000 User Guide
i
Content
Polycom® RSS™ 4000 Introduction············································ 1-1
Overview ·······································································1-1
System Hardware Installation ·············································1-2
General Safety Precautions ·············································1-2
Unpack the Package ·····················································1-2
Install the System·························································1-3
System Initial Configuration ···············································1-3
Preparations before Configuration ···································1-3
Modifying the Initial IP Address······································1-4
(Optional) Configuring the Gatekeeper Settings ··················1-6
User Interface··································································1-7
Web User Interface ·······················································1-7
TV User Interface ·························································1-7
Basic Operations ···································································· 2-1
Introduction to the Web User Interface ··································2-1
User Permissions ·························································2-2
Common Operations ····················································2-2
Starting a Recording ·························································2-3
Playing Back Recorded Files ···············································2-4
Ordinary User Configuration ·················································· 3-1
Personal Settings······························································3-1
Virtual Recording Room (VRR) ···········································3-2
Dialing-in to a VRR to Start Recording ······························3-2
Modifying a VRR ·························································3-3
Archives ········································································3-4
Viewing Archives ························································3-4
Playing Back and Downloading Archives ··························3-5
Modifying Archives······················································3-6
Live Streaming ································································3-7
Starting a Live Streaming ···············································3-7
Viewing Live Streaming Information ································3-7
Viewing Live Streaming Video ········································3-8

Content
ii
Administrator Configuration··················································· 4-1
Recording Templates ························································4-1
Viewing Template Information········································4-1
Defining a Template ·····················································4-1
Managing Templates ····················································4-2
Virtual Recording Room (VRR) ···········································4-3
Defining a VRR ···························································4-3
Dialing a VRR to Start Recording ·····································4-4
Managing VRRs···························································4-5
Channel·········································································4-5
Recording Setting·····························································4-6
Archives and Live Streaming ··············································4-7
Live Streaming Resources Usage······································4-7
Network Service ······························································4-8
IP Setting ···································································4-8
Gatekeeper ·································································4-9
QoS ········································································ 4-10
User Management·························································· 4-11
User········································································ 4-11
Viewing Users··························································· 4-11
Adding a New User···················································· 4-12
Managing Users ························································ 4-13
Groups ···································································· 4-14
Creating a New Group ················································ 4-14
Managing Groups ······················································ 4-15
Service Setting······························································· 4-15
Active Directory ························································ 4-15
Calendar Configuration ··············································· 4-16
System Monitoring ························································· 4-18
Dashboard ······························································· 4-18
System Logs ····························································· 4-20
Hard Disk Warning ···················································· 4-21
System Security ····························································· 4-21
Certificate Setting······················································· 4-21
Ports ······································································· 4-22
Security Policy ·························································· 4-23

Polycom® RSS™ 4000 User Guide
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System Management······················································· 4-25
System Configuration Backup/Restore···························· 4-25
User Data Backup/Restore ··········································· 4-25
System Upgrade ························································ 4-27
Product Activation ····················································· 4-29
UI customization ······················································· 4-30
System time ······························································ 4-32
Restart and Shutdown ················································· 4-32
Restoring Factory Default Configuration ························· 4-32
TV User Interface Operation ··················································· 5-1
Introduction to Main Menu Page ·········································5-1
Start Recording································································5-3
Viewing Archives ····························································5-3
Appendix A – Telnet/Terminal Commands······························ 6-1
HyperTerminal Parameters ················································6-1
Login ············································································6-1
Command Introduction ·····················································6-2
Appendix B – Regulatory Notices ·········································· 7-1

Polycom Solution Support Services
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services and its
certified Partners. These additional services will help customers successfully
design, deploy, optimize and manage Polycom visual communications
within their UC environments. Professional Services for Microsoft
Integration is required for Polycom Conferencing for Microsoft Outlook and
Microsoft Office Communications Server integrations. For additional
information and details please
see http://www.polycom.com/services/professional_services/index.html
or contact your local Polycom representative.

1-1
1
Polycom® RSS™ 4000
Introduction
Overview
Polycom® RSS™ 4000 Recording and Streaming Server is a web server that
enables you to easily perform recording, live streaming, stream media
processing and multimedia archiving, as needed. Polycom® RSS™ 4000
system supports the recording of both single-point and multipoint video
conferences, including H.239 data contents. It can record and archive up to
1080P and live stream to the network audience at a quality of up to 720P.
Polycom® RSS™ 4000 provides the following features:
•Supports recording of up to 15 concurrent video conferences, as well as
full video, audio and content recording.
•Supports resolutions of up to 1920 x 1080 (1080p) and 4Mbps of
bandwidth for recording.
•Supports video conference live streaming, using Windows Media, that
can use two different bandwidths.
•Uses a Virtual Recording Room (VRR) as a base for recording and
authorizing playback permission. Users can have their own VRR for
recording and playing back.
•Offers various recording methods. Users can start a recording from
endpoints, an MCU or the Web user interface.
•Supports the integration with Polycom HD Series endpoints and
Polycom RMX/MGC conference platform to visually and automatically
perform recording, live streaming and playback.
•Supports the integration with Polycom Video Media Center™ (VMC)
1000 V2.0 for more powerful stream media management.
•Supports integration with Exchange server, and works with other
Polycom video conferencing devices for recording or live streaming
conferences when scheduling conferences through Outlook.
•Supports recorded archives in multiple formats, so that users can view
content through a H.323 based endpoint, the Web user interface and
MP4-supported players like an iPhone and an iPod.
•Supports SSL certificate authentication encryption to ensure the data
security of Web communication.

Chapter 1 – Polycom® RSS™ 4000 Introduction
1-2
Figure 1-1 Polycom® RSS™ 4000's Application in the Video Conference Network
System Hardware Installation
General Safety Precautions
Follow these rules to ensure general safety:
•Keep the area around the Polycom® RSS™ 4000 unit clean, free of
clutter and well ventilated.
•Decide on a suitable location for the equipment rack that will hold the
Polycom® RSS™ 4000 unit and is near a grounded power outlet.
•Use a regulating uninterruptible power supply (UPS) to protect the
Polycom® RSS™ 4000 unit from power surges and voltage spikes, and
to keep it operating in case of a power failure.
Unpack the Package
To unpack the system package:
1 Check the package to ensure its completion.
2 Open the package and check the items included. The following items
should be included:
―One Polycom® RSS™ 4000 server unit
―Two power cables
―Two RJ-45 network cables
―One DB9 serial port cable
―A CD
―A license and a user registration card
3 Take all items out of the package and check if any of them is in poor
condition.
If you find damage, file a claim with the delivery carrier. Polycom is not responsible for
damage sustained during shipment of this product.

Polycom® RSS™ 4000 User Guide
1-3
Install the System
1 Place the Polycom® RSS™ 4000 unit on a stable flat surface in the
selected location.
2 Insert each power cord connector into the rear of the unit and connect
each to an appropriately rated socket outlet. The Polycom® RSS™ 4000
unit is supplied with two power cords, BOTH power cords should be
connected to the mains power supply during normal operation.
3 Connect the LAN cable to LAN1 in the back of the system.
The LAN2 port is not used now and is reserved for future use.
4 Turn on the power switch.
Figure 1-2 Connecting Cables
Plug Acts as Disconnect Device:
•
The socket outlets to which this apparatus is connected must be installed near the
equipment and must always be readily accessible.
•In order to fully isolate the equipment then both power cords should be
disconnected otherwise the system will remain energized.
System Initial Configuration
Preparations before Configuration
Obtaining Network Information
Before the initial configuration, get the following information from your
network administrator to configure Polycom® RSS™ 4000 to your local
network:
•IP address, subnet mask, and default gateway IP address to be assigned
to Polycom® RSS™ 4000 LAN ports.
•(Optional) Your DNS server address. The Polycom® RSS™ 4000 is
shipped with the default DNS server addresses 208.67.222.222 and
208.67.220.220 pre-configured.
•(Optional) Gatekeeper address, and the H.323 prefix and E.164 number
to be assigned to the Polycom® RSS™ 4000.
Obtaining the Product Activation Key
Before using Polycom® RSS™ 4000, you need to activate the device. Follow
the procedure below to obtain the product activation key. When you power
on and log in to the Polycom® RSS™ 4000 for the first time, the system

Chapter 1 – Polycom® RSS™ 4000 Introduction
1-4
displays the product activation page, prompting you to enter a product
activation key.
1 Enter the following website address in the address bar of the
browser: http://portal.polycom.com, and go to Polycom Resource Center
Login page.
2 Enter your Email address and password in the login box, and click Sign
In. If you are a new user, click the Register for An Account link to be
registered.
3 After successful login, click Service & Support>License and Product
Activation> Activation/Upgrade in the upper navigation bar on the
page.
4 Follow the page prompts step by step to generate the Key Code required
for system activation.
If you are required to enter the License Number and Serial Number of the
device, you can find them from the document provided with the
Polycom® RSS™ 4000 device.
5 Record the activation key displayed on the page.
Modifying the Initial IP Address
The system default IP address before delivery is:
IP Address: 192.168.1.254
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
There are two ways to change the system initial IP address:
•Via Web login page (recommended)
•Via Console or Telnet connection
To change IP address via the Web login page:
1 Connect your PC to the LAN 1 port of the Polycom® RSS™ 4000 with a
cross-over network cable, or connect your PC and Polycom® RSS™ 4000
to the same switch in the LAN.
2 Set your PC IP address to be in the same network segment as the
Polycom® RSS™ 4000.
3 Run the Web browser on your PC, enter https://<system IP address> in
the address bar, and then press Enter.
By default, Polycom® RSS™ 4000 Web server has an untrusted certificate and
uses the HTTPS protocol to set up SSL secure connection with client end.
•If you use Internet Explorer as a browser, you will be prompted
that the security
certificate for the website has some problem. Please choose Continue to this
website to enter the Login page.
•
If you use Firefox browser, you will be prompted that the connection is not trusted.
Please add the site being connected to Security Exception as suggested on the
page and enter the Login page.
After you install the security certificate issued by the Certification Authority in
your system, you will not receive this alert again. See Certificate Setting.

Polycom® RSS™ 4000 User Guide
1-5
4 (Optional) Select a language for the Web interface from the Select
language list in the top right of the page.
5 On the Login page, enter the administrator’s username and password,
and then click the Log In button.
The default username and password are both admin.
6 The Product Activation page displays when you first-time log in. Enter
the activation key obtained from the previous step Obtaining the Product
Activation Key in the Activation Key box and click Update.
If you do not activate the system, you can still use the Web interface, but cannot
perform calling, recording, live streaming and video playing
operations using the
system.
7 When prompted to restart the system, select No to proceed with setting
the IP address.
8 Click System Config>IP Setting to enter the IP Setting page. Set
following parameters:
Table 1-1 IP Setting Parameters Description
Parameter Description
Obtain an IP Address
Automatically (DHCP)
If the user network is configured with a Dynamic Host
Configuration Protocol (DHCP) server, select this option to
automatically obtain the IP address.
Note: This option is not recommended as the address
assigned by the DHCP server could change over time.
Using the following IP
Address
Select this option to use the static IP address. You need to
manually enter the IP address, subnet mask, and gateway
IP address.
Obtain DNS Server
Address Automatically
Used in combination with the DHCP option. When the
Obtain an IP Address Automatically (DHCP) option is
selected, the system will automatically obtain DNS server
address from a DHCP server in the network.
Using the following
DNS Server Address
If you did not select the option to automatically obtain DNS
address, you must enter the preferred/alternate DNS
server addresses here for the system to resolve domain
names.
Using the following
NAT Server
The Network Address Translation (NAT) function of the
system enables you to translate the private network IP
address of packet into a public network IP address before
transmission. To enable NAT, select this check box and
then enter the public network IP address to be displayed
publicly.
LAN Speed
Sets the speed/duplex modes for LAN ports. Supports the
10/100M Full Duplex or Half Duplex mode and the 1000M
network. Select Auto to use auto-negotiation.
Note: When setting LAN port speed, contact your network
administrator to ensure that the switch link rate matches
the system port.
9 Click Update and a dialog box will pop up, in which you should confirm
to restart the system to apply the setting.

Chapter 1 – Polycom® RSS™ 4000 Introduction
1-6
To change IP address via RS-232 Console or Telnet:
1 Connect your PC to the RS232 port of the Polycom® RSS™ 4000 with a
serial port cable and activate the console port (115200，8bits).
2 After you logged in to the console port, input the default password
POLYCOM to enter the system.
3 Enter "?" or "help" after the prompt "#" and the system displays available
command information.
4 Change IP address using the command in the format below:
set lan1 ip {dhcp | static <ip> netmask <mask> gw
<gateway>}
For example, to set the IP address of LAN1 port to 172.21.103.29, subnet
mask to 255.255.255.0 and gateway address to 172.21.103.254, enter the
following command:
•The same steps are also applicable for a Telnet connection.
•Only one console (Telnet or RS232) at a time can be connected.
(Optional) Configuring the Gatekeeper Settings
If a gatekeeper is configured on your network, register the Polycom® RSS™
4000 to the gatekeeper to simplify calling.
To register the system to the gatekeeper:
1 Click System Config>Signaling Setting>Gatekeeper in the Web
configuration interface.
2 Set the following parameters in the gatekeeper page:
Table 1-2 Gatekeeper Parameters Description
Parameter Description
Register to Gatekeeper
Indicates whether or not to register the system with the
gatekeeper. You must check this option to set the following
parameters.
Primary (Alternate)
Gatekeeper
Indicates whether or not the device is registered to the
primary (or alternate) gatekeeper.
Gatekeeper IP Address Specifies the IP address for the primary (or alternate)
gatekeeper.
Gatekeeper Port Specifies the port number for the primary (or alternate)
gatekeeper.
System Prefix/E164 Sets the E.164 number for the system.
System H.323 Alias Sets the H.323 alias for the system.

Polycom® RSS™ 4000 User Guide
1-7
3 Click Update and a dialog box will pop up, in which you should confirm
to restart the system to apply the setting.
User Interface
The Polycom® RSS™ 4000 provides two types of user interfaces: Web
configuration interface and an endpoint driven user interface.
Web User Interface
The system provides a user-friendly Web-based operations interface. To
easily and conveniently configure recording parameters, record and play
back, monitor the system and maintain the device, you only need to access
the Polycom® RSS™ 4000 Web client program through a browser.
TV User Interface
TV user interface (TV UI) provides a menu-based onscreen interface
displayed on an endpoint. You can perform common recording and
playback operations with an endpoint's remote control and onscreen
operation menus.

2-1
2
Basic Operations
Introduction to the Web User Interface
Run the Web browser on your computer. Enter https://<system IP address>
in the address bar and then press Enter to display Web login page of
Polycom® RSS™ 4000 system. Enter your username and password to log in
to the system. Default administrator username and password are both
admin.
The Web UI basically consists of the following four parts:
•Menu bar: Provides all the function groups for system configuration.
You can navigate to specific function configuration pages through these
menu items.
•Group of page controls: Enables you to perform controlling operations
on a Web page:
―: Displays information about the logged-on user and sets the
displayed font size for the Web page.
―: Enables you to exit the Web configuration page.
―: Locks the Web configuration page. When you click this button,
the system's web page is locked. You need to enter the password to
unlock it before viewing and performing operations on it.
•Navigation/Operation bar: Provides navigation links to a group of
related function pages, for which some available operation items may be
shown.
•Lists/configuration area: Shows item lists, detailed parameters, or
configuration items.
The Web UI varies based on logged-on users' permission levels. The
following figure is a screenshot of the Web UI displayed to a logged-on
administrator.
Figure 2-1 Screenshot of the Polycom® RSS™ 4000 Web UI
Navigation/
operation bar Lists/Configuration area
rea
Menu bar
Group of page controls

Chapter 2 – 1BBasic Operations
2-2
User Permissions
You can log in to the Web UI as an administrator or a user.
The following table shows user permissions at different permission levels
after login to the Web UI:
Table 2-1 Description of Web UI user permissions
User Administrator
Accessible
information
Personal settings
Owned VRR
Archives and live streaming
recorded by the owned or
authorized VRR
Authorized archives
All pages
Operation
permissions View or edit View, edit, and delete
Polycom® RSS™ 4000 allows up to 200 users to be logged in to the Web UI at the
same time.
Common Operations
List Sorting, Searching, and Refreshing
For all items list on the Web UI (for example, VRR list, list of archives, user
list, etc.), a unified search bar is provided for users to find specific items,
navigate between pages, and refresh pages. All lists can be sorted by
parameter properties.
To search for a target item in the list:
Enter the full name or keyword of the item to be searched for in the
Search… text field above the list, and then click .
•Keyword search is case sensitive.
•If you want to return to the all items list after searching is complete, clear all the
characters in Search… and click .
To sort the list:
Click a column header on the list to sort the list in ascending order based
on the property indicated by the header.
Then, when a triangle icon appears, you can click it to sort the list in
descending order.
To refresh the list:
Click the button above the list.

Polycom® RSS™ 4000 User Guide
2-3
Sizing the Pane
Move the mouse pointer to the border of the pane; when the pointer turns
into , drag the border to change the width of the pane while holding
down the left mouse button.
Windows Standard Multiple-Select Operations
While adding or deleting list items, you can perform standard
batch-processing operations by pressing Ctrl + targets or Shift + targets.
Starting a Recording
You can start a recording in the Polycom® RSS™ 4000 system using one of
the following methods:
•Start a recording by calling the endpoint from the Polycom® RSS™ 4000
Web UI (only for administrators).
•Start a recording by calling the Polycom® RSS™ 4000 system using the
endpoint’s remote control.
•Start a recording by connecting the Polycom® RSS™ 4000 system from
MCU. If Recording Link function is configured on the Polycom RMX
Series conference platform and the platform is integrated with the
Polycom® RSS™ 4000 system, the Polycom® RSS™ 4000 system can be
called automatically for recording when a multi-point conference is
being held through MCU. For more information about configuring
Recording Link function on the MCU, see the user manual provided
with the MCU.
This part mainly describes how to start a recording from the Web UI of the
Polycom® RSS™ 4000 system and the endpoint.
To start a recording from the Web UI (only for administrators):
1 Enter Polycom® RSS™ 4000 system IP address in the address bar of the
Web browser to access the Web UI.
2 Enter the username and password in the login page to log in to the
system. Default username and password are both admin.
3 On the Dashboard page (which can also be displayed by clicking
Admin>Dashboard) of the Web homepage, click the Dial out to record
button in the Signaling Connections area.
4 Set the following parameters in the dialog box that opens:
Table 2-2 Dial-out from the Web UI - Parameters Description
Parameter Description
Address Type Choose the address type used to call the endpoint that will
start recording: IP address, E.164 prefix, or H.323 ID.
Address Enter the endpoint address according to the setting of the
address type item.

Chapter 2 – 1BBasic Operations
2-4
Parameter Description
VRR Name
Click the Select button to select a virtual recording room
(VRR) to be used for recording. You can use the built-in
default VRR. VRR is the basis of recording, and
determines the recording policies. For more information
about VRR, see Virtual Recording Room (VRR).
5 Click the OK button to initiate a recording call.
Once the connection between the Polycom® RSS™ 4000 system and the
endpoint has been successfully established, the recording starts immediately
if the Recording Immediately function has been enabled in the VRR.
Recording connections information and the buttons for pausing and
stopping recording will be displayed in the Signaling Connections
area. If recording is not started, the Start Recording button will be
displayed. You can click it to start recording.
To start a recording by dialing the Polycom® RSS™ 4000 system:
1 Enter the E.164 prefix for the Polycom® RSS™ 4000 system on the
remote control to call directly to connect to the Polycom® RSS™ 4000.
If your system or endpoint is not registered to the gatekeeper, call the
system IP address directly to get connected.
2 The endpoint screen displays the Polycom® RSS™ 4000 onscreen menu
when it has successfully established the connection with the Polycom®
RSS™ 4000 system. Select the Start Recording>Start using the remote
control to start a recording.
A blinking recording icon appears during the recording. You can
pause/resume, stop, or cancel the recording using the menu on the
operation page. See Start Recording.
Recordings performed by calling the IP address or E.164 prefix of the
Polycom® RSS™ 4000 system use the default recording parameters of the
system; you can also directly use defined parameters of a VRR to make
recording by adding the VRR's number to the dial-in number. For more
information, see Dialing-in to a VRR to Start Recording.
Playing Back Recorded Files
To play back recorded files stored in the Polycom® RSS™ 4000, you can
choose one of the following methods:
•Play back from the Polycom® RSS™ 4000 Web UI.
•Play back from the Polycom® RSS™ 4000 TV UI. For more information,
see Viewing Archives.
To play back from the Web UI:
1 Enter Polycom® RSS™ 4000 system IP address in the address bar of the
Web browser to access the Web UI.
2 Enter the username and password in the login page to log in to the
system.