Polycom KIRK 500 User manual

Polycom®KIRK Wireless Server 500
With CLIP
User Guide

KIRK Wireless Server 500 with CLIP – User Guide - 14096500-HD, Ed.8 1
1.0 KIRK WIRELESS SERVER 500 3
1.1 THE BOX CONTAINS 3
1.2 KIRK WIRELESS SERVER FEATURES 3
1.3 THE HANDSETS 4
1.4 KIRK REPEATER (OPTIONAL)FEATURES 4
2.0 COMPONENTS OF THE KIRK WIRELESS SERVER 500 5
3.0 WIRING OF THE KIRK WIRELESS SERVER 500 6
3.1 CONNECTIONS 6
4.0 PROGRAMMING HANDSETS ON KIRK WIRELESS SERVER 500 7
4.1 TWO WAYS OF PROGRAMMING THE KIRK WIRELESS SERVER 500 7
4.2 REGISTRATION OF THE MASTER HANDSET 7
4.3 ENTERING THE EXTENSION NUMBER 8
4.4 REGISTRATION OF ADDITIONAL HANDSETS VIA THE MASTER HANDSET 8
4.5 SUBSCRIPTION OF KIRK HANDSETS 9
4.6 CANCELLATION/DE-SUBSCRIPTION OF A REGISTERED HANDSET VIA THE MASTER HANDSET 11
5.0 DEPLOYMENT 12
5.1 INTRODUCTION 12
6.0 RADIO SIGNAL CHECKING – (DEPLOYMENT) TEST DISPLAY 14
7.0 KIRK REPEATER 16
7.1 THE KIRK REPEATER 16
7.2 TWO WAYS OF PROGRAMMING THE KIRK REPEATER 16
7.3 CONNECTION OF A KIRK REPEATER TO THE KIRK WIRELESS SERVER 500 VIA A KIRK HANDSET 17
7.4 EXAMPLES OF DIFFERENT WAYS OF INSTALLING KIRK REPEATERS IN SOLUTION BASED ON A KIRK
WIRELESS SERVER 500 18
7.5 INCREASE OF TRAFFIC CAPACITY 19
8.0 PROGRAMMING HANDSETS BY USE OF THE ADMINISTRATION PROGRAM ON A PC 21
8.1 INSTALLATION OF THE ADMINISTRATION PROGRAM ON YOUR PC 21
8.2 STARTING THE ADMINISTRATION PROGRAM 21
8.3 CHANGE OF THE COMMUNICATIONS CONFIGURATION 23
8.4 REGISTRATION OF HANDSETS 24
8.5 REGISTRATION/EDITING USER SETTINGS 24
8.6 SUBSCRIPTION OF HANDSETS 26

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9.0 REPEATER PROGRAMMING VIA THE SERVICETOOL ON A PC 27
9.1 INSTALLATION OF THE SERVICETOOL ON YOUR PC 27
9.2 CONNECTING A KIRK REPEATER FOR PROGRAMMING 27
9.3 CONFIGURATION OF A KIRK REPEATER 27
10.0 KIRK WIRELESS SERVER 500 - CLIP (FSK) 30
10.1 RING DELAY ADJUSTMENT 30
10.2 TRANSPARENCY OF THE CLIP FUNCTIONALITY 30
10.3 SOFTWARE UPLOAD KWS 500 CLIP 31
10.4 PASSWORD PROTECTION 31
11.0 KIRK WIRELESS SERVER 500 RED/GREEN LED INDICATIONS 32
12.0 RS232 CABLE LAYOUT 33
11.1 MODEM CABLE CONNECTION LAYOUT 33
11.2 NULL-MODEM CONNECTION LAYOUT 33

KIRK Wireless Server 500 with CLIP – User Guide - 14096500-HD, Ed.8 3
1.0 KIRK Wireless Server 500
The present User Guide has been prepared and published by Polycom. This User Guide
describes the installation of the KIRK Wireless Server 500.
Polycom reserves its right to make revisions of the content without any prior notice whether the
changes refer to typographical errors, inaccuracies in actual information or improvements of
programs and/or equipment. Potential changes will be included in later editions of the present
User Guide. All rights reserved.
Before installing the KIRK Wireless Server 500, please read carefully the present User Guide.
Attention
You will experience some inconsistencies between the product names used in the User Guide
and the Administration Program and ServiceTool. Below is a list of the product names in
question and their equivalent:
User's Guide Application Software
KIRK Wireless Server 500 Dect system 500, CCFP, Control Unit
Administration Program CCFP Administration Program
1.1 The Box Contains
•A KIRK Wireless Server 500.
•A power supply
•Quick guide.
1.2 KIRK Wireless Server Features
•Eight analogue (a/b) lines to be connected to the PBX.
•An RJ45 serial connection for messaging and a programming interface elsewhere referred to
as RS-232.
•The capacity of up to 8 handsets and 6 simultaneous calls.
•Caller ID (CLIP) Displays Calling Number Identification of incoming call. (Only for variant
supporting CLIP – only FSK Bell 202).
White list for PBX’s that supports the CLIP functionality can be found at
www.kirktelecom.com/Installer/suk219.asp
Important note on Caller ID (CLIP)
CLIP displays 12 characters (in case the number is longer than 12 characters, only the last 12
characters are shown. However the full number is stored in the CLIP stack).

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1.3 The Handsets
If you install the KIRK Solution without a PC connection, you will have to use a KIRK Handset
as the Master Handset.
1.4 KIRK Repeater (Optional) Features
Up to 6 Wireless KIRK Repeaters can be added to the KIRK Wireless Server 500 to expand its
coverage area. The KIRK Repeaters can be programmed on-site either by using a KIRK Handset
or via the ServiceTool.

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2.0 Components of the KIRK Wireless Server 500
Up to six (6) KIRK Repeaters may be added to the system
providing additional coverage whenever needed.
PSTN lines •The KIRK Wireless Server 500
shall be placed strategically correct
for obtainin
g
optimal covera
g
e.
•6 KIRK Repeaters can be
connected to increase the
radio covera
g
e.
PBX KIRK
Repeater
KIRK Wireless
Server 500
RS232 Modem
connection
MSF, etc.
8 a/b lines
Possibility of connecting
up to 8 handsets.

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3.0 Wiring of the KIRK Wireless Server 500
3.1 Connections
1.
Remove the PCB from the housing.
2.
Remove the "break out" at the bottom of the housing.
3.
Introduce the cable into the housing.
4.
Secure the cable by the attached Cable Bracket/screws.
5.
Connect the wires into connector (see diagram below).
Hole 3
Hole 1
Hole 2
16*A/
B
RS232DC
Line 0 line 1 line 2 line 3 line 4 line 5 line 6 line 7
Tip ring tip ring tip ring tip ring tip ring tip ring tip ring tip ring
DCD RXD TXD DTR
DSR RTS CTS GND
NC NC 9V
NC NC GND
1
2 3
4
5
Power connection.
6/6 modular plug for DC.
The connector for RS232 is
an 8/8 modular
p
lu
g
.
a/b connectors
Release of the internal spring can be achieved by pushing a
2*0,5 mm or similar small screwdriver into hole 1 or 2
while pushing the stripped wire into hole 3.

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4.0 Programming Handsets on KIRK Wireless
Server 500
4.1 Two Ways of Programming the KIRK Wireless Server 500
1. Either through a MASTER Handset.
Please note that the Master Handset programming
can only be exercised by using a KIRK 3040 Handset or KIRK 40XX Handset.
2. or through the Administration Program installed on the PC (Please refer to section 8.0 ).
(Using the Administration Program allows subscription of any DECT GAP compliant
Handsets).
4.2 Registration of the Master Handset
When powering up the KIRK Wireless Server 500 it will automatically enter into registration
mode for a period of 15 minutes. During this period you can subscribe the MASTER Handset.
The registration mode is indicated by a fast flashing green LED on the KIRK Wireless Server1.
It is now possible to subscribe the first handset.
(Will automatically be configured to channel 00).
1. Power up the handset by pressing the OFF HOOK key.
2. Press the MENU key.
3. Press the <until “ LOGIN ” appears in the display. Press √.
4. Press >key once. “SUBSCRIPTION CREATE ”will appear in the display.
5. Press √.
The handset starts searching for ”your” KIRK Wireless Server 500. When the handset finds the
system, a number appears in the display, which should match the serial number on the rear of
the KIRK Wireless Server 500.
If the handset detects more than one system, an arrow will appear in the bottom of the display
indicating that you can press the >key.
It is now possible to scroll between the numbers in the display by pressing either the
<or the >key.
1It is only possible to subscribe one MASTER Handset on each KIRK Wireless Server 500. The first handset
subscribed will automatically become the MASTER Handset.

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6. Press √to confirm the ID number.
7. Press √to confirm the AC Code and the system number (Each handset can be subscribed to 4
different systems). The display will show “ SUBSCRIPTION WAIT “ while the handset logs
itself on to the system. A long tone indicates that the subscription has succeeded.
8. In the left corner of the display an antenna symbol will appear indicating that the
handset has been subscribed to the KIRK Wireless Server 500.
4.3 Entering the Extension Number
To allocate an extension number to the handset:
1. Press the MENU key.
2. Press the >key until “ EXT. Service ” appears in the display.
3. Press √. The menu will now show ” CLIP-Stack ”.
4. Press <key until ”Read/Write user data” appears in the display.
5. Press √. The Serial Number of the MASTER Handset will now appear in the display.
6. Press √. Enter the extension number of the user of the handset.
7. Press √.
8. Press the MENU key to return to standby mode.
Right after this, the handset has to be turned off (by pressing and holding down the √key) and
then on again. The extension number appears in the display.
The first subscribed Handset is the MASTER Handset, i.e. you are now able to configure further
handsets to the system via this handset.
4.4 Registration of Additional Handsets via the Master Handset
To register additional handsets via the MASTER Handset, the MASTER Handset has to ”allow
subscription” for each handset by registration of the serial number(s) of the new handset(s) on
the system.
The MASTER Handset:
1. Press the MENU key.
2. Press the >key until ” EXT. Service ” appears in the display.

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3. Press √. The menu shows ” CLIP-Stack ”.
4. Press the <key until ”Read/Write user data” appears in the display.
5. Press √. The Serial Number of the MASTER Handset appears in the display.
To enter serial numbers of the additional handsets:
6. Press the >key, until an empty position has been reached (channel 1 – 7). If the position is
empty, the display shows: ” _________________”.
7. Enter the Serial Number of the new handset, e.g. 00077 01648224. (For KIRK Handsets you
can find the Serial Number on the label behind the battery or by pressing the service code
*99984* √/OK on the handset). Please note; the Serial Number has to be entered as
continuous characters.
8. Press √.
9. The chosen channel number appears in the display.
10. Enter the extension number.
11. Press √.
The MASTER Handset has now registered new handset(s) with the corresponding serial
number(s) to the system. You can now subscribe the additional handset.
By pressing the >key, additional handsets can be registered according to the procedure as above
mentioned.
•Press MENU to go back to standby mode.
4.5 Subscription of KIRK Handsets
1. Power up the Handset by pressing the OFF-HOOK key.
2. Press the MENU key.
3. Press the <key until ” LOGIN ” appears in the display. Press √.
4. Press >key until “ SUBSCRIPTION CREATE “ appears in the display.
5. Press √. The handset starts searching for ”your” KIRK Wireless Server 500. When the handset
finds the system, a number appears in the display that should match the serial number on the
rear of the KIRK Wireless Server.
If the handset detects more than one system, an arrow appears in the bottom of the display,
indicating that you can press the >key. It is now possible to scroll between the numbers of

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available systems in the display by pressing either the < or the > key.
It is important that the number shown in the display is identical to the ID number, indicated
on the rear of the KIRK Wireless Server 500.
6. Press √to confirm the ID number.
7. Press √to confirm the AC Code and the system number (Each handset can be subscribed to
10 different systems). The display will show “ SUBSCRIPTION WAIT “ while the handset
logs itself on to the system. A long tone indicates that the subscription has succeeded.
8. In the left corner of the display an antenna symbol appears indicating that the
handset has been subscribed to the KIRK Wireless Server 500.

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4.6 Cancellation/De-subscription of a Registered Handset via the Master Handset
Use the MASTER Handset and
1. Press MENU.
2. Press >until ” EXT.Service ” appears in the display.
Press √.
3. Press the <key until ” Delete Userdata ” appears in the display.Press √.
4. Press the >key until the handset you would like to remove has been reached (channel 1 – 7).
The number should correlate to the serial number of the handset that is to be removed.
5. Press √.
6. Press MENU to go back to standby mode.
Please note:
The only way of removing the Master Handset is via the Administration Program.
(Please refer to section 8.4/8.5)

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5.0 Deployment
5.1 Introduction
The KIRK Wireless Server 500 supports 6 simultaneous conversations. Two KIRK Wireless
Repeaters are available: 2 channels for 2 simultaneous conversations at a time and 4 channels for 4
simultaneous conversations at a time.
KIRK Repeaters in chain – in the whole chain - supports either 2 or 4 simultaneous conversations
depending on which type of repeater is used.
Before installing the KIRK Wireless Server 500 on-site, the number of simultaneous users within
different areas of the site and the need of coverage area should be thoroughly discussed and
agreed upon with your customer.
In co-operation with your customer you map out the areas in which the users typically are
concentrated. According to this it is calculated whether or not additional KIRK Repeaters are
needed and where they would have to be placed.
Please do not forget to consider whether or not it would be necessary to obtain 100% coverage at
the site in question.
The final result of the performance of the system can only be satisfactory identified after the
installation has been completed.
Before fulfilling the deployment, you would need a clear understanding of the material
composition of the site of the installation, while some materials might reduce the signalling of
the system.
Please be aware of
•Metal surfaces:
produce increased signal reflection and reduced signal pass-through.
•Windows with reflective film or specialized glass:
produce increased signal reflection and reduced signal pass-through.
•Wire Meshes and Grills with apertures of less than 4cm:
block signals as effectively as continuous metal sheet.
•Fire Doors:
block the signals.
•Shadows:
“shadows” may be created in parts of the building, i.e. there might emerge spots where no radio
signals exist at all.
•Weather conditions and seasons of the year:
Different weather conditions might influence the stability of the radio coverage.
Parts of buildings getting wet might act as a shield to the radio coverage.
Different seasons of the year might also influence on the radio coverage.
At leafing foliation the trees in the surroundings of a building might change the radio coverage as
a result of the shieldi
ng created by the leaves of the trees

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During measurement of the radio coverage you will also have to take the influence of the human
body into consideration.
This can be done either by shielding the antenna with your hand or by rotating the handset and
your body simultaneously in a way to achieve a “worst case” situation for reception of the radio
signal from a given KIRK Wireless Server or a KIRK Repeater.
When deploying2you will have to move around with a KIRK handset3in “testing mode” in the
area to be covered by the KIRK Wireless Server 500 and the KIRK Repeater(s).
(Please refer to section 6.0).
Please notice fulfilling a thorough and careful deployment is essential for optimizing the
handover between the KIRK Wireless Server 500 and the KIRK Repeater(s) before final
installation of the system.
2= radio signal checking
3not necessarily the Master Handset, but definitely a KIRK Handset

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01
:2
64
6.0 Radio Signal Checking – (Deployment)
Test display
To start the deployment, power up the KIRK Wireless Server 500.
As mentioned in 5.0 you will have to move around in the area with a KIRK Handset in special
“testing mode” to be covered when deploying as well as listening to the audio quality of the
handset.
The KIRK Handset (subscribed to the KIRK Wireless Server 500) has to be used for checking the
signal strength and quality being received securing proper handover.
Measuring the radio coverage can be done the following way.
The values to be checked are the Q-value and the RSSI-value whilst moving away from the KIRK
Wireless Server 500 and/or the KIRK Repeater(s).
To start deploying, dial *99989* and press √- and go OFF-HOOK.
Please note that the handset has to be subscribed to the system before starting deploying (Please
refer to section 4.5) and the handset has to be in OFF-HOOK mode.
RPN: is the alternative repeater or the KIRK Wireless Server 5004number, e.g. repeater no. 02 or
repeater no. 03.
RSS: refers to the signal strength (RSSI) from either the alternative KIRK Repeater or the KIRK
Wireless Server 500.
: the number indicates the actual number of the KIRK Wireless Server 500 or KIRK Repeater
that the KIRK Handset has connected to. Please note that the KIRK Wireless Server 500 always
has number 01.
:refers to the speech quality (BIT ERROR RATE) of the signal received from the KIRK
Wireless Server 500 or the KIRK Repeater.
Only the speech quality of the active connection is shown. Optimum level is 64 and should not be
less than 52.
Be aware that this value has to be stable (not fluctuating).
: RSSI - refers to the signal strength from the actual KIRK Repeater or the KIRK Wireless
Server 500 to which the KIRK Handset is connected. You will find the RSSI maximum level by
4The value of the Wireless Server KIRK 500 is always 01.
RPN: 02 03 04
RSS: 96 72 65
01 64 :2 140

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140
standing close to the KIRK Wireless Server 500. Moving away from the KIRK Wireless Server 500
the value of the RSSI level might drop up to 20 dB and still having a satisfactory audio quality.
If the handset shows :X it’s not a failure, but an indication of the RSSI level being
= 100 or higher.
The indication :X has been made this way because it is only possible to show 2 digits in the
display.
:Displays the frequency and the timeslot that the handset uses. Do not take these values
into consideration during measurement of the radio coverage.
To clear the display press <and hold for 3 sec.
Please note:
The RSSI value given in the display is not a calibrated indication; i.e. the RRSI value may vary
from handset to handset.

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7.0 KIRK Repeater
7.1 The KIRK Repeater
In some situations you might need to expand the coverage area of the KIRK Wireless Server 500.
A KIRK Repeater adds a larger area to the already existing coverage area.
Please note the following:
•The KIRK Repeater does not add capacity, i.e. further channels, but only a larger
coverage area.
•The KIRK Repeater can only be registered on the system when placed within the
coverage area of the KIRK Wireless Server 500 itself or an already installed KIRK
Repeater.
The KIRK Wireless Server 500 contains 6 available speech channels in the coverage area of the
KIRK Wireless Server.
A KIRK Repeater covers either 2 or 4 simultaneous speech channels depending on the model. A
repeater, ”borrows” the speech channels from the KIRK Wireless Server 500 and do not add
additional channels to the system’s 6 channels in total.
Each handset uses one channel when making a call – internal or external.
Thus, in total 6 handsets are able to handle traffic simultaneously.
When 6 handsets are ”in the air ” the system sends out a busy signal. On KIRK Handsets a
flashing antenna icon in the bottom left side of the display indicates that
the system is busy.
7.2 Two Ways of Programming the KIRK Repeater
1. Either through a KIRK Handset.
2. or with the ServiceTool (Please refer to section 9.0).

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7.3 Connection of a KIRK Repeater to the KIRK Wireless Server 500 via a KIRK Handset
1. Power up the KIRK Wireless Server 500 and a subscribed handset.
2. Turn on the KIRK Repeater for more than 1 second and less than 5 seconds5. Turn off the
KIRK Repeater and turn it on again. The KIRK Repeater is now in subscription mode (for 5
minutes) indicated by a fast flashing LED.
3. Press the OFF-HOOK key.
If the KIRK Handset is synchronized with the requested KIRK Wireless Server 500 the LED
lights constantly6.
4. Select Radio Part Number (RPN).
Press a number on the handset in the range between 2 and 7. When the number has been
accepted by the KIRK Repeater the LED flashes the number of times corresponding to the
typed digit.
5. Accept subscription identities by pressing the *-key. When the key is accepted by the KIRK
Repeater the LED indicates that by turning off for 2 seconds.
6. The KIRK Repeater now restarts with the new subscription identities in normal mode. The
LED light constantly for 5 seconds and the KIRK Repeater is then ready to use.
5In normal operation mode the LED lights constantly 5 seconds after powering up. Afterwards the LED flashes
as long as the KIRK Repeater is unsynchronized and lights constantly when synchronized to the KIRK Wireless
Server 500. Whenever a connection has been established via the KIRK Repeater, a short flash appears in the LED.
6If the LED does not light after pressing the Hook-key or INT-key a few times, the KIRK Repeater has probably
synchronized with another control unit than the one you searched for. Should this be the situation, the
subscription procedure has to be repeated from step 2.

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7.4 Examples of Different Ways of Installing KIRK Repeaters in solution based on a KIRK Wireless
Server 500
7.4.1 Example 1
The KIRK Wireless Server 500 has to be located in the area where most of the phone traffic will
take place. KIRK Repeaters in chain can be established.
Please note:
The KIRK Repeater chain can only handle 2 simultaneous calls if the 2 channel repeater is used
or 4 simultaneous calls if the 4 channel repeater is used.
The remaining KIRK Repeaters increase the coverage area.
7.4.2 Example 2
The KIRK Wireless Server 500 can be placed centrally with KIRK Repeaters enlarging the
coverage area around the outer edge of the premises.
Please note:
KIRK Repeaters have to overlap the coverage of the KIRK Wireless Server 500 for the system to
work properly.
KIRK Wireless Server 500
Repeate
r
Repeate
r
Repeate
r
Repeate
r
Repeate
r
Repeate
r
KIRK Wireless Server 500
Repeate
r
Repeate
r
Repeate
r
Repeate
r

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7.4.3 Example 3
Remote sites up to 1 Km (in line of sight) from the main site can be incorporated into the system
by means of a wireless KIRK Repeater equipped with an optional external antenna amplifying
the received signal from the KIRK Wireless Server 500 or the KIRK Repeater it is logged on to.
Please note! Only the 2 channel repeater has connection for an external antenna.
7.5 Increase of Traffic Capacity
Using KIRK Repeaters for creating radio coverage will result in some limitations as the KIRK
Repeater, depending on model, is only able to transfer either 2 or 4 channels to a particular area.
Note on repeater overlap
If e.g. 4 channels are needed in an particular area two 2 channels Repeaters could be used
connected to the KIRK Wireless Server 500. This situation can create problems if the repeaters are
mounted close to each other.
The following situation will occur:
3 handsets are active (simultaneous) on two 2 channel repeaters. Handset no. 4 enters into the
same area trying to establish a handover to the KIRK Repeater configuration or handset no. 4
goes off-hook in the repeater area.
Result
Handover to KIRK Repeater is not possible – the connection breaks down or if the handover
takes place one of the 3 other handset will loose the connection.
The same situation will occur if handset no. 4 goes off-hook inside the repeater area. Off-hook is
not possible or if a off-hook is executed one of the 3 handset will loose the connection.
Reason
The reason for above mentioned result is that using 2 repeaters mounted next to each other will
create a Hot-Spot – too many channels in the air at the same time.
This is due to communication between handset and repeater which will activate channels in the
air between repeater and base station as well.
The way to overcome the phenomenon is to keep a distance between the repeaters similar to 25
metres in a free sight consideration.
KIRK Wireless Server 500
Repeate
r
Repeate
r
Repeate
r
Repeate
r
Repeater with ext. antenna
Up to
1 Km line
in sight