Polycom SpectraLink 6000 System Setup guide

SpectraLink 6300 MCU
Maintenance and Diagnostics
SpectraLink 6000 System
January 2008 Edition
1725-36123-001
Version K

SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of
Polycom, Inc. in the United States of America
and various countries. All other trademarks
used herein are the property of their respective
owners.
Patent Information
The accompanying product is protected by one
or more US and foreign patents and/or pending
patent applications held by Polycom, Inc.
Copyright Notice
Copyright © 1998 to 2008 Polycom, Inc.
All rights reserved under the International and
pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format, in
whole or in part, without the express written
permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification, copyright or
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Every effort has been made to ensure that the
information in this document is accurate.
Polycom, Inc. is not responsible for printing or
clerical errors. Information in this document is
subject to change without notice and does not
represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for
use by Polycom personnel and customers. The
drawings and specifications contained herein
are the property of Polycom and shall be neither
reproduced in whole or in part without the prior
written approval of Polycom, nor be implied to
grant any license to make, use, or sell equipment
manufactured in accordance herewith.
Polycom reserves the right to make changes in
specifications and other information contained
in this document without prior notice, and the
reader should in all cases consult Polycom to
determine whether any such changes have been
made.
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or performance of products described herein
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Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
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2

About this Guide
This document describes the procedures for troubleshooting,
maintaining, and expanding the SpectraLink 6000 System.
Polycom Model Numbers
This document covers the following registered model numbers:
JPI300, MCS300, RCC400, RCO400, RCU100, RCU200, RCU201
Related Documents
SpectraLink 6300 MCU: Facility Preparation (1725-36121-001)
SpectraLink 6300 MCU: Installation (1725-36122-001)
SpectraLink 6300 MCU: OAI Installation and Configuration
(1725-36124-001)
SpectraLink 6300 MCU: Operator’s Console (1725-36125-001)
SpectraLink 6300 MCU: T1 Remote Module Installation (1725-36126-001)
Installing the Outdoor Base Station (1725-36127-001)
Available at http://www.spectralink.com/resources/manuals.jsp.
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
http://www.spectralink.com/resources/interface_guides.jsp.
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Contacting Polycom
Polycom wants you to have a successful installation. If you have
questions please contact our Customer Support Hotline at
[phone]. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label This typeface indicates a key, label, or button on SpectraLink
hardware.
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Contents
0About this Guide ......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................3
Contacting Polycom............................................................................4
Icons and Conventions.......................................................................4
1Troubleshooting Overview ........................................................9
2System Maintenance...............................................................11
Replace an Interface Module (Hot Swap)......................................11
Add a Handset ..................................................................................12
Replace a Handset.............................................................................13
Delete a Handset ...............................................................................13
Add a Base Station ............................................................................14
Delete a Base Station.........................................................................15
Add a Shelf.........................................................................................16
Delete a Shelf .....................................................................................16
3Handset Problems...................................................................17
Using the Handsets...........................................................................17
No Extension/Wrong Extension Displayed .................................18
“No Svc” Displayed..........................................................................18
No Dialtone / No Audio..................................................................19
No Handoff ........................................................................................20
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Calls Ring on the Wrong Handset..................................................20
Multiple Handsets Not Working....................................................21
4Base Station Problems ............................................................23
Multiple Base Stations Not Working..............................................23
Base Station LED Not Lit .................................................................24
Base Station LED Flashing Red and Green ...................................24
Base Station Disabled .......................................................................25
Base Station Will Not Download ....................................................25
Base Station LED Flashing Red.......................................................26
Base Station LED Solid Red or Yellow...........................................26
Base Station LED Flashing Red, Yellow, Green............................27
5Troubleshooting During Start-Up Phase ...................................29
Boot ROM LEDs ................................................................................29
Boot ROM Alarms.............................................................................30
Downloads .........................................................................................30
Configuration Changes ....................................................................31
6Troubleshooting Card Alarms..................................................33
System and Shelf Controller Card Status Indicators ..................33
Interface Module Status LEDs.........................................................35
7LED and Alarm Troubleshooting Tables....................................37
System Controller Card Alarm Matrix ..........................................37
System Controller Card Troubleshooting Matrix ........................38
Shelf Controller Card Alarms .........................................................43
Shelf Controller Card Troubleshooting Matrix ............................44
Interface Module Alarm Matrix......................................................46
Interface Module Troubleshooting Matrix....................................48
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Contents
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T1 Alarms...........................................................................................51
8Terms and Acronyms ..............................................................53
9Safety Notices ........................................................................55
10 Index .....................................................................................57

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1
Troubleshooting Overview
The SpectraLink 6000 System software constantly monitors system
components for problems. If a problem is detected, the system will
flag the problem with an alarm. Alarms are displayed in two places:
Operator's Console
The Chk3000 program allows the administrator or technician to
display details about each system component. If the component is in
an alarm state, details about the alarm will display on the appropriate
screen. See the SpectraLink 6300 MCU: Operator's Console manual for
more information.
LEDs
The front panels of all system cards (System Controller, Shelf
Controller, and Interface Modules) have six LEDs: one red (labeled
ALARM), and five green (labeled 1 through 5) to indicate status,
including alarm conditions. LED sequences, descriptions, and
recommended procedures are provided in Chapter 7 LED and Alarm
Troubleshooting Tables covering troubleshooting for each type of card

2
System Maintenance
This section explains some common maintenance procedures.
Replace an Interface Module (Hot Swap)
Interface Modules can be removed and replaced without shutting the
system down. Interface Modules must be replaced with the same type
of card.
To perform a “hot swap” of an Interface Module:
1. From the Operator’s Console, press F2, Portcard State Display.
Display the Portcard to be swapped, so you can monitor its status
during the process.
2. On the card to be replaced, move the Normal/Disable switch to the
Disable position. This locks the card and disables the Base Stations
to prevent new calls from starting, but does not drop active calls.
Existing calls are allowed to complete before the card is locked.
3. When the alarm light stops blinking and turns solid red, the card
is idle. Verify this on the Operator’s Console, all lines and Base
Stations should show no activity. If you unplug the card before it
is idle, the system may alarm.
4. At the Operator’s Console, press Esc. This stops the Operator’s
Console from trying to monitor the card you are about to remove.
5. Unplug the 25-pair cable from the card.
6. Unscrew the card from the shelf and slide it out.
7. Slide the replacement Interface Module into the slot, until the card
clicks into place. Tighten the screws at the top and bottom of the
card to secure it.
8. Connect the 25-pair cable to the card.
9. When the heartbeat LED sequence displays on the Interface
Module (LED 1flashes 1/3 of the time), press F2, Portcard State
Display on the Operator’s Console to verify the status of the new
card. It should be Running.
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Add a Handset
Before adding a new handset, you must have a port location on the
demarcation block on the switch and a port location on the
SpectraLink 6300 MCU Interface Module. If no ports are available on
the SpectraLink 6300 MCU, you must install another Interface Module
in the shelf. See SpectraLink 6300 MCU: Installation.
1. Connect the host telephone system port to the SpectraLink 6300
MCU Interface Module port assigned to the new handset.
2. On the Operator’s Console, press F4, Portcard Configuration Display
and Administration.
3. Using the arrow keys or mouse, position the cursor on the port
location to be configured, and press Enter.
4. When the menu displays, scroll down to Edit Line, and press Enter.
5. At the pop-up menu, type the information for the handset.
Serial Number The factory assigned serial number for this
telephone, located inside the battery compartment under the
battery. Double-check this number when it is entered. If the serial
number is entered incorrectly the telephone will not function and
will appear to be defective.
Note (optional) User name or any other information. Do not enter
quotes (“) in this field or an error message will display.
Extension/SPID Extension number or SPID. Must be numeric.
6. When information is correctly entered, select SAVE to save it.
7. To program the handset to display the correct extension number,
hold down the FCN key until Volume Level displays. Press the # >
key until EXTENSION displays on the handset. Press 0, then enter
the correct extension number. Press END when finished.
8. When the handset is turned on, the extension will be displayed.
Test the new handsets by placing a call to each one to verify that
the correct telephone rings.
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System Maintenance
Replace a Handset
Use this procedure to replace a handset with a new handset.
1. On the Operator’s Console, press F4, Portcard Configuration Display
and Administration. Use the Search function to locate the handset to
be replaced, searching for the extension or the serial number.
2. Highlight the port location of the telephone and select Edit Line.
3. When the pop-up screen displays, replace the serial number of the
old telephone with the serial number of the new telephone.
4. Select SAVE to save the change.
Delete a Handset
Use this procedure to completely remove a handset from the system,
without replacing the telephone with another.
1. On the Operator’s Console, press F4, Portcard Configuration Display
and Administration.
2. Using the arrow keys or mouse, position the cursor on the port
location of the telephone to be deleted, and press Enter.
3. When the menu displays, scroll down to Delete Line, and press
Enter.
4. Scroll to DELETE and press Enter.
5. If you do not plan to re-use the port on the SpectraLink 6000
System, remove the cabling for this telephone between the host
telephone system and the SpectraLink 6000 System’s demarc
block.
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Add a Base Station
Before adding a new Base Station you should have a port location for
the new equipment. If no ports are available on the SpectraLink 6300
MCU, you must install another Interface Module in the shelf. See
SpectraLink 6300 MCU: Installation.
1. Install the new Base Station. See SpectraLink 6300 MCU:
Installation.
2. On the Operator’s Console, press F4, Portcard Configuration Display
and Administration.
3. Using the arrow keys or mouse, position the cursor on the port
location to be configured, and press Enter.
4. When the menu displays, scroll down to Edit RCU (Base Station),
and press Enter.
5. At the pop-up menu, type the information for each Base Station.
Offset Offset IDs manage the division of the frequency (spectrum)
among the Base Stations. To prevent interference, neighboring
Base Stations require different offset values. Each Base Station is
assigned a unique two-digit offset. Press the right arrow key to see
a menu of choices.
—For half-hop systems with up to 25 Base Stations, or whole-
hop systems with up to 50 Base Stations, number the Base
Stations in order 1 through 25 or 1 through 50.
—If the system has more Base Stations, the offset IDs must be
reused. Consult the map that was generated during system
installation. Assign unique offsets such that adjacent or nearby
Base Stations do not share the same offset. When selecting
offset assignments, keep in mind through-floor penetration
and the Base Station’s proximity to windows.
—Offset usage is summarized on the Show RCU Offset Reuse
function from F2 - Portcard State Display. This report shows how
many times each Offset has been used.
Isolated? If this Base Station is isolated from all other Base Stations,
enter Y. An isolated Base Station is one that is located physically
apart from other Base Stations, therefore will never be heard
during a Listen Verify diagnostic. Designating a Base Station as
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System Maintenance
Isolated will disable the Listen Verify alarm for that Base Station
and avoid generating spurious alarms.
Note (optional) type a short description of where the Base Station
was installed (a room or floor number, for example). Up to 30
characters. Do not enter quotes (“) in this field or an error message
will display.
6. When information is correctly entered, select SAVE to save it.
To replace a Base Station, unplug the existing Base Station and plug in
the new Base Station.
•The LED will blink red and green as the system software
downloads to the Base Station and the Base Station is tested.
•When the LED blinks amber, the system is ready for operation.
•When the LED blinks green, a handset has established a radio link
with that Base Station.
•If the LED turns solid red, blinks red, or continues to blink red
and green, refer to Chapter 4 Base Station Problems.
Delete a Base Station
Use this procedure to completely remove a Base Station without
replacing it with a new one.
1. On the Operator’s Console, press F4, Portcard Configuration Display
and Administration.
2. Using the arrow keys or mouse, position the cursor on the port
location of the Base Station to be deleted, and press Enter.
3. When the menu displays, scroll down to Delete RCU, and press
Enter.
4. Scroll to DELETE and press Enter.
5. If you do not intend to move the Base Station to a new location,
disconnect the cabling for this Base Station from the demarc block.
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
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Add a Shelf
If the existing shelves in the MCU are not large enough to hold the
required Interface Modules, you must add a shelf to the system. The
system can support 19 Expansion Shelves.
1. Install the shelf. See SpectraLink 6300 MCU: Installation.
2. If you moved Interface Modules from one shelf into the new shelf,
use the Move Portcard function to modify the existing Interface
Module configuration to reflect the change.
3. Register the new handsets and/or Base Stations on the new shelf.
See Chapter 2, sections Add a Handset and Add A Base Station.
Delete a Shelf
If you move or reconfigure your system, you may need to completely
delete a shelf.
1. On the Operator’s Console, press F4, Portcard Configuration Display
and Administration.
2. If you are completely removing the handsets and Base Stations
from this system, delete the Base Stations and handset by deleting
each Interface Module on the shelf using the Delete Portcard
(Interface Module) option.
3. If you are moving the handsets and Base Stations from this shelf
to another, use the Move Portcard (Interface Module) option to
designate the new shelf location of the Interface Module. Note that
you cannot move an Interface Module to a slot which already
contains configuration information. Also, the Interface Module
must be physically moved to the new slot and connected with a
cable in order for the module to become operational.
4. When all Interface Modules have been deleted or moved from the
shelf, press F1, Supervisor State Display. Select the Delete Cabinet
(shelf) option to delete the shelf.
5. After the shelf is deleted from the system you can physically
remove it and its cabling.

3
Handset Problems
Using the Handsets
The SpectraLink 6000 System is an in-building wireless
communication system that allows hand-held Wireless Telephones
(handsets) to communicate using the existing telephone system. Calls
are sent to and received by the handsets via small radio transceivers
called Base Stations, located throughout the building or campus.
When using and troubleshooting the handsets, consider the following
concepts.
Call hand off
•As the user moves through the facility, your conversation will be
“handed off” from one Base Station to another.
In range/Out of range
•Service will be disrupted if a user moves outside the transmission
area of the SpectraLink 6000 System. Service is restored if the user
moves back within range of a Base Station. If a call drops because
a user moves out of range, the handset will recover the call if the
user moves back into range within a few seconds.
Capacity
•In areas of heavy use, the call capacity of a particular Base Station
may be filled. If this happens, the user can wait until another user
terminates a call, or move within range of another Base Station
and try the call again. If a user is on a call and moves into an area
where capacity is full, it is the same as moving out of range of a
Base Station.
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Transmission obstructions
•Thorough site survey was done prior to installation to determine
the best location for Base Stations for optimum transmission
coverage. However, small pockets of obstruction may still be
present, or obstructions may be introduced into the facility after
system installation. This loss of service can be restored by moving
out of the obstructed area. Base Stations can also be added to
overcome obstructions.
No Extension/Wrong Extension Displayed
1. Hold down the FCN key until Volume Level displays.
2. Press the # key twice until the display reads Extension.
3. Press 0, then enter the correct extension number.
4. Press END when finished.
“No Svc” Displayed
The handset is either not registered, out of range, or can’t pick up a
signal from a Base Station.
1. Visually check to see if the handset is within range of a Base
Station where other telephones are working.
2. From the Operator’s Console, search for the handset’s serial
number or extension number to be sure it is properly registered.
3. If other handsets in the area are also not working, see Chapter 3,
section Multiple Handsets Not Working below.
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Handset Problems
No Dialtone / No Audio
If the handset has no dialtone, or if the user is unable to hear the other
party’s voice or heard echo or dead air.
1. Be sure the handset is powered on.
2. Be sure the No Svc icon turns off a few seconds after the handset is
powered on.
3. Swap the Battery Pack with a Battery Pack from a functional
handset. If this corrects the problem, charge the Battery Pack.
4. Turn the handset off then on again, then test again for dial tone
and voice quality.
5. Move through several Base Station areas to be sure the handset is
within range of an operating Base Station.
6. Check for alarms on the System Controller, Shelf Controller, or
Interface Module cards (F1, Supervisor State Display or F2, Portcard
State Display). If the handset is connected through a digital
interface, the system will show an alarm. If the state is anything
but idle, the handset is in alarm. If there are alarms, see the
applicable Troubleshooting Alarms section.
7. Check that the system connects when the user goes off-hook. On
the Operator’s Console, from the Portcard State Display screen (F2),
view the status of the line when the user goes off-hook.
8. Make sure the handset’s Interface Module is connected to a
working phone line. Use a telephone test set to check the line at
the demarc block.
9. Check the cabling between the Interface Modules and the demarc
block, and between the demarc block and the telephone system
ports. See SpectraLink 6300 MCU: Installation for more information.
10. Isolate the handset line on the PBX from the SpectraLink 6300
MCU. Connect a wired telephone to the port to see if the wired
telephone operates properly.
11. Move the handset to a different port location and test again.
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
No Handoff
If the user walks between Base Station coverage areas, the
conversation is not handed off, and the call is dropped.
1. Using another handset, confirm that both Base Stations are
operational.
2. Verify that the handset can hand off between other Base Stations.
3. On the Operator’s Console, from the Portcard State Display screen
(F2) check the status of the Base Stations. It is possible that the
Base Stations have four calls (the maximum) in progress. If the
Base Station is handling three or fewer calls and still drops the
call, see Chapter 4 Base Station Problems.
Calls Ring on the Wrong Handset
The handset has probably not been registered correctly.
1. From the Operator’s Console, use the Search function to find the
handset’s serial number and check its port location.
2. Trace the wires from the back of the Interface Module to the host
telephone system to be sure it is actually connected to that port
location.
3. If the physical location is different, note the correct port location.
From Portcard Configuration Display and Administration (F4), use the
Edit Line function to change the serial number on the correct port. If
the port location is already in use by another handset, you will
need to delete that handset (using Delete Line), then change the
serial number on that port location to the serial number of the new
handset.
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