Samsung OfficeServ 7100 Series User guide

GABD-000233
Ver
06
OfficeServ 7100
System Description

COPYRIGHT
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TRADEMARKS
is the trademark of SAMSUNG Electronics Co., Ltd.
In addition, product names mentioned in this document may be trademarks and/or registered trademarks of
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This manual should be read and used as a guideline for properly installing and operating the product.
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©2006~2011 SAMSUNG Electronics Co., Ltd. All rights reserved.

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. I
INTRODUCTION
Purpose
This document introduces product overview, H/W configuration, Specification and
functions of OfficeServ 7100, which are required to understand OfficeServ 7100 system.
Document Content and Organization
This document consists of four Chapters. an Annex, and Abbreviations.
CHAPTER 1. Overview of OfficeServ 7100
Describes the features and the main functions of OfficeServ 7100 over all and introduces
system configuration and interface programming.
CHAPTER 2. H/W of OfficeServ 7100
Introduces H/W features, Cabinet composition, boards by functions and configuration of
OfficeServ 7100. In addition, this chapter describes various stations, wireless equipment
and additional equipment available for OfficeServ 7100.
CHAPTER 3. Specification of OfficeServ 7100
Introduces the detailed standards, such as system capacity, electrical standards, power
standards, ring and tone, equipment specification, of OfficeServ 7100.
CHAPTER 4. Functions of OfficeServ 7100
Describes Call, VoIP, Data, Voice Mail (VM), and Web and System management functions
provided by OfficeServ.
ANNEX A. Open Source Announcement
This chapter describes the open source list used in this product and the License Agreements.
ABBREVIATION
Describes the acronyms used in this manual.

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II © SAMSUNG Electronics Co., Ltd.
Conventions
The following types of paragraphs contain special information that must be carefully read
and thoroughly understood. Such information may or may not be enclosed in a rectangular
box, separating it from the main text, but is always preceded by an icon and/or a bold title.
CAUTION
Provides information or instructions that the reader should follow in order to avoid
a service failure or damage to the system.
NOTE
Indicates additional information as a reference.
Revision History
EDITION
DATE OF ISSUE
REMARKS
00
07. 2006.
First Edition
01
04. 2007.
Safety, VM and Router etc. are changed.
02
10. 2008.
- VoIP, Web Management, Maximum Capacity etc.
are changed.
- MP10a, MP11 is added.
03
04. 2009.
Added Turkey RoHS announcement
04
06. 2010.
Modified AnnexA. Open Source Announcement
6.0
09. 2011
- Manual Edition allocation method is changed.
(Ed.05 →Ver.6.0)
- 8SLI3, 16SLI3, 8COMBO3 are added.

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. III
SAFETY CONCERNS
For product safety and correct operation, the following information must be given to the
operator/user and shall be read before the installation and operation.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

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IV © SAMSUNG Electronics Co., Ltd.
Caution
Caution for Media Card(MMC+/SD Card)
If possible, don’t remove the Media Card.
After dismounting Media card by MMC 817, eject Media card or power off if
necessary. Otherwise, Media card may be damaged.
After dismounting operation, MC LED is off. (MP10a/11) When MC LED is red,
remove the Media card and insert it again. (MP10)
CAUTION

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. V
TABLE OF CONTENTS
INTRODUCTION I
Purpose ......................................................................................................................................................I
Document Content and Organization.......................................................................................................I
Conventions...............................................................................................................................................II
Revision History ........................................................................................................................................II
SAFETY CONCERNS III
Symbols....................................................................................................................................................III
Caution......................................................................................................................................................IV
CHAPTER 1. Overview of OfficeServ 7100 1-1
1.1 Introduction to System.......................................................................................................... 1-1
1.1.1 Main Functions.........................................................................................................................1-1
1.1.2 SystemArchitecture.................................................................................................................1-3
1.2 Interface.................................................................................................................................. 1-5
1.2.1 Interfaces between Sub-modules...........................................................................................1-5
1.2.2 Interfaces between VoIP Components...................................................................................1-5
1.3 Programming ......................................................................................................................... 1-6
CHAPTER 2. H/W of OfficeServ 7100 2-1
2.1 Features of H/W ..................................................................................................................... 2-1
2.2 Cabinet Configuration........................................................................................................... 2-3
2.2.1 Configuration of Slots...............................................................................................................2-4
2.3 Boards by Functions............................................................................................................. 2-5
2.3.1 Main Control Board (MP10, MP10a, MP11)...........................................................................2-5
2.3.2 Voice Trunk Line Board............................................................................................................2-9
2.3.3 Voice Station Board ...............................................................................................................2-14
2.3.4 Voice Trunk Line/Station Board (UNI)...................................................................................2-22
2.3.5 Data Board.............................................................................................................................2-25
2.3.6 VoiceApplication Board.........................................................................................................2-27
2.4 Station Phones..................................................................................................................... 2-29

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VI © SAMSUNG Electronics Co., Ltd.
2.4.1 Regular Phones..................................................................................................................... 2-29
2.4.2 Digital Phones ....................................................................................................................... 2-29
2.4.3 IP Phone................................................................................................................................ 2-31
2.4.4 AOM....................................................................................................................................... 2-32
2.4.5 Door Phone Interface Module .............................................................................................. 2-33
2.5 Wireless LAN Device............................................................................................................2-34
2.5.1 Wireless LAN Base Station (Basic)...................................................................................... 2-34
2.5.2 Mobile Station........................................................................................................................ 2-34
2.6 Additional Devices ...............................................................................................................2-35
2.6.1 On Hold/Background Sound Source.................................................................................... 2-35
2.6.2 External Broadcasting Units.................................................................................................2-35
2.6.3 Loud Bell................................................................................................................................ 2-35
2.6.4 Common Bell......................................................................................................................... 2-35
2.6.5 WEB Management................................................................................................................ 2-36
2.6.6 SMDR.................................................................................................................................... 2-36
2.6.7 CTI.......................................................................................................................................... 2-36
CHAPTER 3. Specification of OfficeServ 7100 3-1
3.1 System Capacity.....................................................................................................................3-1
3.1.1 Trunk Line Capacity.................................................................................................................3-2
3.1.2 Station (Subscriber) Line Capacity..........................................................................................3-2
3.1.3 Number of Channels................................................................................................................3-2
3.2 Electrical Specification ..........................................................................................................3-3
3.2.1 Signal Specification..................................................................................................................3-3
3.2.2 Transmission Characteristics...................................................................................................3-6
3.2.3 Line Conditions.........................................................................................................................3-6
3.3 Power Specification ...............................................................................................................3-7
3.3.1 OfficeServ 7100 System Power..............................................................................................3-7
3.4 Rings and Tones.....................................................................................................................3-8
3.4.1 Ring Cycles...............................................................................................................................3-8
3.4.2 Tones.........................................................................................................................................3-8
3.5 Available Terminals................................................................................................................3-9
3.6 IP Port Table..........................................................................................................................3-10
3.6.1 OfficeServ 7000 Families IP Port Numbers......................................................................... 3-10
3.6.2 OfficeServ Solutions IP Port Numbers................................................................................. 3-12

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. VII
CHAPTER 4. Functions of OfficeServ 7100 4-1
4.1 Call Functions........................................................................................................................ 4-1
4.1.1 Dynamic IPAddressAllocation ...............................................................................................4-1
4.1.2 VM Function.............................................................................................................................4-1
4.1.3 Router ALG Interworking.........................................................................................................4-2
4.2 VoIP Function......................................................................................................................... 4-3
4.2.1 VoIP Network............................................................................................................................4-3
4.2.2 VoIP Trunk Line Interface ........................................................................................................4-3
4.3 Data Functions....................................................................................................................... 4-4
4.3.1 Switches...................................................................................................................................4-4
4.3.2 Router Functions......................................................................................................................4-5
4.3.3 Security.....................................................................................................................................4-7
4.3.4 DataApplications Functions....................................................................................................4-8
4.4 Voice Mail Function ............................................................................................................. 4-10
4.4.1 System Features....................................................................................................................4-10
4.4.2 AutoAttendant........................................................................................................................4-12
4.4.3 Access Manager....................................................................................................................4-13
4.4.4 Voice Mail Features ...............................................................................................................4-18
4.4.5 Administration Features.........................................................................................................4-26
4.4.6 Voice Form Questionnaire Features.....................................................................................4-28
4.4.7 E-mail Gate Way Function.....................................................................................................4-29
4.5 Web Management ................................................................................................................ 4-30
4.5.1 Web Management .................................................................................................................4-30
ANNEX A. Open Source Announcement I
ABBREVIATION I
A ~ D...........................................................................................................................................................I
E ~ K..........................................................................................................................................................II
L~ Q .........................................................................................................................................................III
R ~ V.........................................................................................................................................................IV
W................................................................................................................................................................V

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VIII © SAMSUNG Electronics Co., Ltd.
LIST OF FIGURES
Figure 1.1 Configuration of OfficeServ 7100 Service..............................................................1-3
Figure 2.1 Configuration of OfficeServ 7100 Cabinet..............................................................2-3
Figure 2.2 Front View of MP10 ...............................................................................................2-7
Figure 2.3 Front View of MP10a .............................................................................................2-7
Figure 2.4 Front View of MP11................................................................................................2-7
Figure 2.5 Front View of TEPRIa ..........................................................................................2-10
Figure 2.6 Front View of TEPRI2 ..........................................................................................2-11
Figure 2.7 Front View of 8TRK..............................................................................................2-13
Figure 2.8 Front View of 8SLI ...............................................................................................2-14
Figure 2.9 Front View of 8DLI...............................................................................................2-15
Figure 2.10 Front View of 8COMBO .....................................................................................2-16
Figure 2.11 Front View of 8COMBO3....................................................................................2-17
Figure 2.12 Front View of 16SLI2 .........................................................................................2-18
Figure 2.13 Front View of 16MWSLI.....................................................................................2-18
Figure 2.14 Front View of 8SLI3 ...........................................................................................2-19
Figure 2.15 Front View of 16SLI3 .........................................................................................2-20
Figure 2.16 Front View of 16DLI2.........................................................................................2-21
Figure 2.17 Front View of UNI Board....................................................................................2-22
Figure 2.18 Option board of UNI Board (Trunk)....................................................................2-23
Figure 2.19 Option Boards of UNI Board (Station)................................................................2-24
Figure 2.20 4SWM................................................................................................................2-25
Figure 2.21 Front View of the LIM Board ..............................................................................2-26
Figure 2.22 Front View of the MGI16 Board..........................................................................2-27
Figure 2.23 Front View of MGI64 Board................................................................................2-28
Figure 2.24 Regular Phone...................................................................................................2-29
Figure 2.25 DS-5014D..........................................................................................................2-30
Figure 2.26 DS-5021D..........................................................................................................2-30
Figure 2.27 DS-5038D..........................................................................................................2-30
Figure 2.28 ITP-5112L ..........................................................................................................2-31
Figure 2.29 ITP-5114D..........................................................................................................2-31
Figure 2.30 ITP-5121D .........................................................................................................2-31
Figure 2.31 DS-5064B..........................................................................................................2-32
Figure 2.32 DPIM..................................................................................................................2-33
Figure 2.33 SMT-R2000........................................................................................................2-34
Figure 2.34 SMT-W5100.......................................................................................................2-34

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. IX
Figure 3.1 Trunk Line Loop Start Signaling............................................................................ 3-3
LIST OF TABLES
Table 1.1 Interface between Sub-Modules............................................................................. 1-5
Table 2.1 Configuration in the Back side of OfficeServ 7100.................................................. 2-3
Table 2.2 Boards that can be mounted on the slots................................................................ 2-4
Table 2.3 Boards by Functions............................................................................................... 2-5
Table 2.4 Specification of MP10/10a/11 Boards ..................................................................... 2-6
Table 2.5 Ports and LEDs of MP10/10a/11 Boards ................................................................ 2-8
Table 2.6 Ports and LEDs of TEPRIa Board......................................................................... 2-10
Table 2.7 Ports and LEDs of TEPRI2 Board......................................................................... 2-12
Table 2.8 Ports and LEDs of 8TRK Board............................................................................ 2-13
Table 2.9 Ports and LEDs of 8SLI ........................................................................................ 2-14
Table 2.10 Ports and LEDs of 8DLI Board............................................................................ 2-15
Table 2.11 Ports and LEDs of 8COMBO Board.................................................................... 2-16
Table 2.12 Ports of 8COMBO3 Board .................................................................................. 2-17
Table 2.13 Ports of 16SLI2/16MWSLI Board........................................................................ 2-19
Table 2.14 Ports of 8SLI3 Board........................................................................................... 2-20
Table 2.15 Ports of 16SLI3 Board......................................................................................... 2-20
Table 2.16 Ports of 16DLI2 Board ........................................................................................ 2-21
Table 2.17 Ports and LEDs of UNI Board............................................................................. 2-23
Table 2.18 Ports and LEDs of the LIM Board ....................................................................... 2-26
Table 2.19 Ports and LED of MGI16/MGI64 Board............................................................... 2-28
Table 2.20 AOM Type........................................................................................................... 2-32
Table 3.1 OfficeServ 7100 System Capacity .......................................................................... 3-1
Table 3.2 Trunk Line Capacity................................................................................................ 3-2
Table 3.3 Station Line Capacity.............................................................................................. 3-2
Table 3.4 Channels by Slots................................................................................................... 3-2
Table 3.5 Electrical Characteristics of the PRI Trunk Line...................................................... 3-4
Table 3.6 Electrical Characteristics of the DLI Line ................................................................ 3-4
Table 3.7 Electrical Characteristics of the LAN Interface (100 Base-Tx)................................ 3-5
Table 3.8 I/O Voltage of PSU.................................................................................................. 3-7
Table 3.9 System Ring Cycles................................................................................................ 3-8
Table 3.10 Cycles of the System Tones.................................................................................. 3-8
Table 3.11 OfficeServ 7100 Compatible Terminals................................................................. 3-9
Table 3.12 OfficeServ 7000 Families IP Port Numbers......................................................... 3-10

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X© SAMSUNG Electronics Co., Ltd.
Table 3.13 OfficeServ Solutions IP Port Numbers.................................................................3-12

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. 1-1
CHAPTER 1. Overview of OfficeServ
7100
This chapter describes the features and the main functions of OfficeServ 7100 overall and
introduces System Structure, Interface and Programming.
1.1 Introduction to System
OfficeServ 7100 is the most proper communication product for offices with 10 to 25 lines
and provides the complex function including voice, data and internet functions.
OfficeServ 7100, also, provides the data exchange function using data network as well as
the voice call function. Users can enjoy various phone functions and applications at the
various platforms such as digital phones, IP phones, mobile phones, PCs and servers.
1.1.1 Main Functions
Main functions and features of OfficeServ 7100 are as follows:
Integrated Communication Environment
OfficeServ 7100 provides the data transmission service by using Local Area Network
(LAN), Wide Area Network (WAN) modules as well as the voice call function.
Users can conveniently communicate by using wireless/wired integration platforms
(Telephones, PCs, Wireless Phones and peripherals) function.
High Quality IP Phone Function
OfficeServ 7100 separates the priority of data packets and voice packets from grouping so
that it guarantees the following Quality of Service (QoS) in voice call:
Layer 2 QoS: Priority Processing (802.1p), VLAN (802.1q)
Layer 3 QoS: Class Based Queuing (CBQ), Real-time Transmission Protocol (RTP)
Priority Queuing, On-Demand Bandwidth management for WAN.
WAN and LAN Functions
OfficeServ 7100 supports WAN and is equipped LAN interface modules so that it can
exchange data with external Internet and internal Intranet via 100 base-T interface without
additional data equipment.

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1-2 © SAMSUNG Electronics Co., Ltd.
Wireless LAN Service
OfficeServ 7100 provides the wireless LAN solution for wireless/wired complex service in
office zone. OfficeServ 7100 uses wireless LAN base station so that OfficeServ 7100 can
serve wireless/wired voice/data communication and internet access function.
Also, an efficient and convenient working environment can be made at any time or place
because sophisticated mobile stations are used for OfficeServ 7100.
A Variety of Application Solutions
OfficeServ 7100 offers a variety of application solutions such as OfficeServ News,
OfficeServ EasySet, Internet Call Center, R-NMS, Integrated Fax Server, and Digital
Integrated Recording Systems.
Integrated and Application Solution
- ‘Integrated’ means that OfficeServ 7100 system inter-works with an external
solution server and the system and the server operates as one integrated
function.
- For detailed information about how to use each application solution, refer to the
User Guide for each application.

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. 1-3
1.1.2 System Architecture
OfficeServ 7100 is configured of the main device with a basic cabinet and OfficeServ
solution. The Main device cabinet is a one stage shelf composed of three slots and consists
of a control part on the main slot and two subscriber parts on the universal slot.
OfficeServ solution is established in an additional server and uses the solution that is the
same as that of OfficeServ 7200 and 7400. However, the limited modification concerned
with the system structure is allowed.
The service configuration diagram of OfficeServ 7100 system is shown in the figure below:
Figure 1.1 Configuration of OfficeServ 7100 Service
Voice Trunk Line Part
The voice trunk line part is configured with digital trunk lines and analog trunk lines.
TEPRIa/TEPRI2 functions as Primary Rate Interface (PRI) digital trunk line on a board,
sends/receives voices through the trunk line and transmits the data information of 64 kbps
per channel. 8TRK provides the Caller ID (FSK CID) function within a board in default.
If 4TRM option board is mounted on the UNI board, it operates as a voice trunk board and
supports an analog trunk line, and provides the CID & PRS.
….
SMT-W5100
Notebook
xDSL Modem
OfficeServ Solution
- OfficeServ Call
- OfficeServ Operator
- OfficeServACD
- OfficeServ DataView
- OfficeServ Messenger
- OfficeServ Softphone
- OfficeServ Easyset
- OfficeServ News
- OfficeServ IP-UMS
Basic Cabinet
xDSL liine
PSTN
OfficeServ 7100
WAN
WLAN
Regular Phone
Digital Phone
IP Phones
LAN
….
AP(SMT-R2000)

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1-4 © SAMSUNG Electronics Co., Ltd.
Voice Station Part
The voice station part is configured with Digital Line Interface (DLI), which is a digital
station, and Subscriber Line Interface (SLI), which is an analog station, and provides voice
services. Multiple station boards can be mounted depending on the combination of port
numbers and stations. The digital station has 16DLI2 and 8DLI boards, and the analog
station has 16SLI2/16SLI3/8SLI/8SLI3 boards. In addition, 8COMBO/8COMBO3 hybrid
boards, which are the combination of analog and digital stations, exists. UNI board
equipped with 4SLM, 4SL2 and 4DLM operates as a voice station board.
Data Transmission Part
The data module is configured with 4SWM, which is a LAN interface board. 4SWM is an
option board that supports data transmission/reception on internet and can be mounted on
the d-board slot of MP10/10a/11. 4SWM provides 100 base-T interface and performs the
Layer 2 switch function of 4 ports.
Voice Application Part
The voice application module supports VoIP service through data network. Data networks
can be configured by Local Area Network (LAN) or Wireless Local Area Network (WLAN)
Media Gateway Interface 16 channel (MGI16)/Media Gateway Interface 64channel
(MGI64) board converts voice into data and provides VoIP service in data network.
Application Solutions
OfficeServ 7100 provide the following application software.
OfficeServ Solution and OfficeServ Admin are constructed in additional servers.
OfficeServ Solution (CTI, OfficeServ Operator)
OfficeServ Admin (Web Management, Installation Tool)

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. 1-5
1.2 Interface
This section describes the interfaces between the sub-modules of OfficeServ 7100 and the
ones between the VoIP elements.
1.2.1 Interfaces between Sub-modules
Table 1.1 Interface between Sub-Modules
Categories
Types
Interfaces
4SWM Interface
Physical Access
IEEE 802.3 10 BASE-TX, IEEE 802.3u 100 BASE-TX
Connector Type
RJ-45
PSTN Interface
Physical Access
Foreign Exchange Office (FXO)
Connector Type
RJ-45
Access Protocol
Loop Start
ISDN Interface
Physical Access
ISDN PRI, BRI
Connector Type
RJ-45
Access Protocol
ISDN PRI, BRI
xDSL/Cable
Modem Interface
Physical Access
IEEE 802.3u 100 BASE-TX Ethernet
Connector Type
RJ-45
Access Protocol
PPPoE and DHCP
Voice Terminal
Interface
Analog Phone
Foreign Exchange Station (FXS)
Digital Phone
SAMSUNG’s Digital Phone
Wireless LAN AP
(Access Point)
802.11a/b/g, SMT-R2000
(SAMSUNG’s Wireless LAN AP)
Access Protocol
User Agent (UA) to UA
1.2.2 Interfaces between VoIP Components
OfficeServ 7100 provides various VoIP interfaces as follows:
VoIP Networking
H.323 VoIP Gateway
SIP VoIP Gateway
System SIP User Agent (UA)
IP Telephone
Standard SIP Telephone
In view of signal processing, the interface interworking standards between VoIP
components are as follows:
Proprietary TCP Inter Process Communication (IPC)
SIP UA-to-UA
UA-to-Server

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1-6 © SAMSUNG Electronics Co., Ltd.
1.3 Programming
The Man Machine Communication (MMC) program can change the data value used for the
system operation program. The MMC program is categorized into three levels, which are
technician, operator, and subscriber. Depending on these levels, some MMCs can be
programmed by the subscribers while some MMCs cannot.
A password is required for technician level programming or operator level programming;
however, a password is not required for subscriber level programming.
Technician-Level Programming
All programs are programmable. Programming can be made in any stations in OfficeServ
system, but the programming can be made only in a station at the same time.
Operator Level Program
The operator can program only the program specified in ‘Specification of Program 802
Operator Program Range’ by a technician. Programming can be made in any stations in the
tenant group, but the programming can be only made in a station at the same time.
Subscriber Level Program
Only subscriber programs are programmable.

OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd. 2-1
CHAPTER 2. H/W of OfficeServ 7100
This chapter introduces the hardware features, cabinet configuration, and board functions
and configuration of OfficeServ 7100 system. In addition, this chapter describes terminals,
wireless LAN equipment, and additional equipment available in OfficeServ 7100 system.
2.1 Features of H/W
The H/W of OfficeServ 7100 has the following features:
Reliability
The materials and parts used for OfficeServ 7100 hardware are robust and satisfy the
mechanical and electric features required for communication systems.
The cabinet of OfficeServ 7100 complies with the industrial standards and is
assembled by robust and stable metal welding.
OfficeServ 7100 hardware does not generate poisonous or corrosive gas, which might
be harmful for human bodies or affect the system operation.
OfficeServ 7100 hardware is made of materials considering the feature of Electro-
Magnetic Interference (EMI).
OfficeServ SME hardware has a failure-tolerance to protect the system from the
damage caused by over-voltage.
Modularity
OfficeServ 7100 hardware has functional modules.
Capacity can be expanded or functions can be changed in each module without
interrupting the services for the existing subscribers.
Each module can be easily installed or removed in the plug-in way.

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2-2 © SAMSUNG Electronics Co., Ltd.
Maintenance
OfficeServ 7100 hardware is designed to be maintained with ease and safety.
The specification of 19-inch rack is observed. The rack is designed to maintain
sufficient strength.
The installers or maintainers can connect cable easily because the ports to be
connected to outside are placed on the front panel.
The front of each module has a LED that indicates failures or operation status so that
the operator can easily identify system failures.
The back of the rack has a ground hole to which a wrist strap for preventing static
electricity can be connected.
OfficeServ 7100 hardware is designed to protect electronic devices from damages
caused by external environment while installing or recovering.
Fire Resistance and Heat Processing
OfficeServ 7100 hardware is made of fire-resistant materials and parts to protect the
hardware from fire. OfficeServ 7100 hardware is designed not to affect system
performance due to heat generated from inside of the system.
A specific heat-generated part of the hardware is blocked in order not to affect
temperature-sensitive components.
A 60 mm fans for cooling are installed to exhale internal air to outside.
The parts installed into the modules are located on the basis of heat distribution.