Polycom VVX 601 Series User manual

Polycom® VVX® 601 Series Quick Guide
Business Media Phones
Quick User Guide

Overview of Phone Hardware and Keys ............................................................................ 8
VVX 601 Hardware........................................................................................................8
Navigating VVX Business Media Phones.......................................................................... 10
Accessing Screens on VVX 601 Phone.............................................................................10
Access the Home Screen ..............................................................................................10
Access the Calls Screen ................................................................................................10
Access the Lines Screen................................................................................................11
Access the Active Call Screen ........................................................................................11
Switch Among Phone Screens .......................................................................................12
Icons and Status Indicators...........................................................................................12
Placing and Answering Audio Calls.................................................................................. 14
Placing Audio Calls ......................................................................................................14
Place a Call from the Dialler .........................................................................................14
The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As
you enter numbers, the Dialer displays a list of similar numbers in your directory. Select a match to
automatically enter the number. ............................................................................. 14
Place an International Call ...........................................................................................14
Calling Favourites .......................................................................................................14
You can call your favourites from the Favourites list that you have added via the Business Portal.
........................................................................................................................... 14
Call Favourites from the Favourites List..........................................................................14
Call Favorites from the Home or Lines Screen..................................................................15
You can quickly call favorites from the Home or Lines screen ............................................15
Calling Contacts from the Directory .................................................................................................................15
You can search for and call contacts in your Contact Director............................................15
Redial a Number.........................................................................................................15
Answering Audio Calls .................................................................................................15
Answer an Incoming Call.................................................................................................................................15
Answer a Call When in a Call...........................................................................................................................16
Switch Among the Handset, Headset, and Speakerphone...................................................16
Mute and Unmute Audio ...............................................................................................16
Holding and Resuming Calls............................................................................................16
Hold a Call ................................................................................................................. 17
Resume a Call.............................................................................................................17
End a Held Call ...........................................................................................................17
Transferring Calls ..........................................................................................................17
Choose a Default Transfer Type ....................................................................................17

Transfer a Call ............................................................................................................18
Cancel a Transfer ........................................................................................................ 18
Managing Calls .............................................................................................................18
Display Calls from the Lines Screen................................................................................ 18
Display Calls from the Calls Screen.........................................................................19
Manage a Call from the Calls Screen..............................................................................19
Ignoring or Rejecting Incoming Calls................................................................................19
Ignore or Silence an Incoming Call.................................................................................19
Reject Incoming Calls................................................................................................... 19
Reject Calls from a Contact .......................................................................................... 20
Rejecting Calls with Do Not Disturb..........................................................................20
Enable Do Not Disturb....................................................................................................................................20
Reject Calls with Do Not Disturb on Multiple Lines ............................................................................................20
Reject Calls with Do Not Disturb on One Line....................................................................................................20
Disable Do Not Disturb ...................................................................................................................................21
Conference Calls ............................................................................................................ 22
Tips for Conference Calls..............................................................................................22
Audio Conference Calls..................................................................................................22
Initiate a Conference Call .............................................................................................22
Join Calls to Create a Conference Call ............................................................................22
End a Conference Call..................................................................................................23
Hold a Conference Call.................................................................................................23
Resume a Conference Call ............................................................................................23
Split a Conference Call .................................................................................................23
Call Lists and Directories ................................................................................................ 24
View Recent Calls........................................................................................................24
Sort Recent Call Entries................................................................................................ 24
Sort Entries by Call Type...............................................................................................24
Edit a Recent Call Entry................................................................................................ 25
Delete a Recent Call Entry ............................................................................................25
Save a Recent Call Entry............................................................................................... 25
View Call Details .........................................................................................................25
Contact Directory..........................................................................................................25
Favourites and Contact Lists........................................................................................... 26
Using Bluetooth Devices with VVX 601 Series Phones..................................................... 26
Enable Bluetooth and Connect a Headset....................................................................... 26
Managing Calls with Your Bluetooth Headset .................................................................27
Using a Smartphone with VVX 601 Phones .......................................................................27

Enable Bluetooth and Connect a Smartphone .................................................................27
Managing Calls with Your Smartphone ..........................................................................28
Disconnect and Remove Your Bluetooth Device................................................................ 28
Edit Your Phone's Bluetooth Device Name .......................................................................28
Disable Bluetooth Device Discovery.................................................................................29
DTMF Dialing................................................................................................................29
Phone Accessories and Computer Applications .............................................................. 30
Connecting a Headset..................................................................................................30
Use Your Headset for All Calls .......................................................................................30
Reactivate Headset Memory Mode ............................................................................... 30
Using Electronic Hookswitch.........................................................................................31
Setting the Headset Base Unit Options.............................................................................................................31
Enable Electronic Hookswitch .........................................................................................................................31
Change the Headset Mode .............................................................................................................................31
Controlling Calls with Electronic Hookswitch ....................................................................................................32
Disconnect Your Headset ............................................................................................. 32
Accessibility Features ..................................................................................................... 33
Features for Mobility-Impaired Users ..............................................................................34
Features for Vision-Impaired and Blind Users ................................................................... 34

Overview of Phone Hardware and Keys
Use the following figures and tables to understand your VVX phone's hardware features.
VVX 601 Hardware
The following figure displays the hardware features on the VVX 601 phone. The table lists each feature
numbered in the figure.

Reference
Number
Feature
Feature Description
1
Security slot
(on back)
Enables you to attach a universal security cable lock to your phone so you
can secure it to a desktop.
2
Reversible tab
Secures the handset in the cradle when your phone stand is positioned at
a high angle. To secure the handset, remove the tab, reverse it so the
protrusion points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on handset.
3
Speaker
Provides ringer and speakerphone audio output.
4
Dialpad keys
Enter numbers, letters, and special characters. You can also use the
dialpad keys to select menu items that have index numbers.
5
Microphone
Transmits audio to other phones.
6
Volume Keys
Adjust the volume of the handset, headset, speaker, and ringer.
7
Mute Key
Mutes local audio during calls and conferences. The key glows red when
activated
8
Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key
glows green when activated.
9
Headset key
The key glows green when an analog headset is activated, and blue when
a USB or Bluetooth headset is activated.
10
Touchscreen
Tap the screen to select and highlight screen items. To scroll, touch the
screen, and swipe your finger up, down, right, or left.
11
Home key
Displays the Home screen from other screens, and displays the Lines and
Calls screens from the Home screen.
12
Message
Waiting
Indicator
Flashes red to indicate when you have new messages
13
USB port
Enables you to attach a USB flash drive, a VVX Camera, or a USB headset.

Navigating VVX Business Media Phones
The phone has icons, status indicators, and user screens to help you navigate and understand important
information on the state of your phone.
Accessing Screens on VVX 601 Phone
You can access the following screens on the phone:
• Home Screen—Displays your messages, settings, and information.
• Calls Screen—Displays all active and held calls on your line.
• Lines Screen—Displays your phone lines, favourites, and conditional soft keys.
• Active Call Screen—Displays the active call currently in progress.
Access the Home Screen
The following figure shows the Home screen on VVX 601 phones
Home screen on VVX 601 phone
Press .
Access the Calls Screen
You can access the Calls screen when you have one held call or an active and held call in progress on your
phone.
The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone.
The total number of calls is displayed on your line. If you have multiple lines on your phone, the calls display
under the associated line, as shown next.

During a call, do one of the following:
• Press the Home key.
• From the Lines screen, press the Calls soft key.
• On VVX 601 phone, tap in the status bar.
• On VVX 601 phone, swipe the screen right to left.
Access the Lines Screen
The Lines screen is the default screen when your phone is not in use.
When you have multiple calls on your phone, the number of calls is displayed next to the line number. You can
view your phone lines, favourites, and soft keys on the Lines screen, as shown next.
On VVX 601 phone, you can also view active call and incoming call information in the status bar on the Lines
screen, if enabled by your administrator, as shown next.
Do one of the following:
• Press the Home key .
• During a call, select the Lines soft key
• When off-hook on a VVX 601, select the New Call soft key.
Access the Active Call Screen
The screen is displayed when you place a call and when an active call is in progress. When an active call is in progress,
the name and number of the contact you are talking with and the duration of the call is displayed. In the Active Call
screen, you can hold, end, transfer a call, or set up a conference call.
Active Call screen on VVX 601 phone
Do one of the following:
• Place a call.
• Press the Home key during an active call.
• Tap in the status bar.

• During a call, select the Calls soft key.
• Swipe the screen from right to left.
Switch Among Phone Screens
You can see any phone screen by pressing the Home key or swiping your finger from right to left on the
touchscreen. Although you can access any phone screen from whatever screen you are on, certain screens are only
accessible if your phone is idle or has one or more calls in progress.
You can access these screens in the following scenarios:
• If your phone is not in use, you can access the Home and Lines screens.
• If your phone has an active call, you can access all screens.
• If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
• If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screens.
• If your phone is off-hook but not in a call, you can access Home and Lines screens.
Procedure
Do one of the following:
From the Home screen, press to display either the Lines, Calls, or Active Call screen.
The Calls and Active Call screen display only when an active or held call is in progress on your
phone.
Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.
Press the Lines soft key to access the Lines screen from the Calls or New Call screen.
Press the Calls soft key to access the Calls screen from the Lines screen.
On the VVX 601 phone, swipe the screen to the right or left to switch between the Lines, Calls, or
Active Call screen
When off-hook, press the New Call soft key to access the Lines screen.
Icons and Status Indicators
VVX 601 phones have various icons and status indicators that display the status of the phone whether you are in a
call or the phone is idle and not in use.
The following table displays the phone icons and status indicators that display on VVX 600 series media phones
Icon
Description
Icon
Description
Registered line
Status indicators in Lines screen. A flashing red bar
indicates held calls. A green bar indicates an active
call.
Unregistered line
Do not Disturb enabled
Outgoing call
Phone Warning b

Active call using Polycom HD
Voice
Login credentials invalid
Held Call
Shared Line
Incoming call
Call forwarding enabled
Active conference
Recent Calls
USB flash drive attached
Recording paused
Recording in progress
Placed call
Received call
Missed call
Bluetooth available
(VVX 600/601 only)
Bluetooth disconnected (VVX
600/601 only)
New message

Placing and Answering Audio Calls
VVX 601 phones can manage a maximum of 24 active, incoming, and held audio calls at a time. However, you can
have only one active call in progress with numerous other incoming calls or calls on hold on all phones.
Additionally, your system administrator can set up your phone to have up to six lines with unique extension
numbers or the same extension number as other lines on your network
Placing Audio Calls
You can place calls on a VVX 601 phone in numerous ways, including local and international calls, calls from Recent
Calls or directories, calls to contacts or favorites.
Place a Call from the Dialler
The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As you enter
numbers, the Dialer displays a list of similar numbers in your directory. Select a match to automatically enter the number.
Note:
Your system administrator can set up your phone to automatically place the call after you enter a
certain number of digits. If a call is placed before you enter all the digits, add the number to your
Contact Directory and dial the number from the Contact Information screen.
1. Do one of the following:
• Start typing a phone number.
• Select New Call.
• Press a line key.
• Pick up the handset, press , or press .
2. Enter a number or select a recent contact.
3. Select Dial or tap .
Place an International Call
You can place calls to international phone numbers on a VVX 601phone.
On the dialpad, quickly press the star key * twice. A plus sign + is displayed.
Enter the phone number with the country code and press Dial or tap .
Calling Favourites
You can call your favourites from the Favourites list that you have added via the Business Portal.
Call Favourites from the Favourites List
When you add a contact as a favorite, the contact is added to your Favorites list. You can call contacts directly
from the Favorites list.

1. Select New Call.
2. From the Dialer, select Favorites.
3. Select a favorite, and select Dial.
On VVX 601 phones, the call is automatically placed after you select a favorite.
Call Favorites from the Home or Lines Screen
You can quickly call favorites from the Home or Lines screen
1. Do one of the following:
• On VVX 601 phones, press , tap your phone line, and tap a favorite.
Calling Contacts from the Directory
You can search for and call contacts in your Contact Director.
Call a Contact from the Directory Search Screen
You can search for and call contacts from the Search screen in your directory.
Redial a Number
Your phone automatically keeps a record of all calls placed. You can recall the last contact you called using
Redial, if enabled by your system administrator.
1. Do one of the following:
• Select Redial on the Home screen.
• Press the Redial soft key.
Answering Audio Calls
When you receive an incoming call on a VVX business media phone, you can choose to answer the call in various
ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call.
Answer an Incoming Call
When you receive an incoming call, the phone rings and an Incoming Call screen is displayed, as shown next. In
the Incoming Call screen, you can choose to answer or reject the incoming call
Incoming Call window

1. Do one of the following:
• Pick up the handset.
• Press or select Answer.
• Press .
After you answer the incoming call, the call becomes active.
Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone
beeps, and the Incoming Call screen is displayed.
If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen is
displayed.
1. Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Switch Among the Handset, Headset, and Speakerphone
You can place and answer calls on your phone using the handset, headset, or speakerphone, and you can
alternate among the three modes during calls, if available.
When using the speakerphone, the Speakerphone key glows green. When using the headset, the Headset key
glows green if an analog headset is connected or blue if a USB headset is connected.
During a call, pick up the handset, press the Headset key or press the Speakerphone key .
For example, if you're using the handset, press the Headset key to switch to the headset, or press the
Speakerphone key to switch to the speakerphone.
Mute and Unmute Audio
You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset,
and speakerphone. You can still hear all other parties when you mute your microphone. When your audio is muted,
the Mute icon is displayed and the Mute key glows red, excluding VVX 101 and 201 phones.
1. During a call, including a conference call, press . The
other parties cannot hear you.
2. Press again to unmute the microphone.
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.

Hold a Call
You can place any active call on hold.
1. During an active call, select Hold.
If you're in the Calls screen, select the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key
Resume a Call
You can view and resume all held calls on the phone.
1. Do one of the following:
• Select Resume.
• From the Calls screen, select the call and select Resume.
Ending Calls
You can end active calls at any time, however, you must resume held calls before you can end the call.
End an Active Audio Call
You can end an active call on your phone at any time.
1. Do one of the following:
• Place the handset on the cradle.
• Press End Call.
• In the Calls screen, highlight the call and press End Call.
End a Held Call
You cannot end calls that are on hold. You must resume held calls before ending them.
1. From the Calls screen, select the held call and press Resume > End Call.
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
• Blind transfer—Transfers the call directly to another line without speaking with the other party first.
• Consultative transfer—Enables you to speak with the other party before completing the transfer.
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls.
When you choose a default transfer type, the phone uses the selected transfer type for all calls.
Consultative is the default transfer type.
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type. The

selected transfer type is used for all calls.
Transfer a Call
You can transfer a call to another contact and choose the transfer type you want to use for the call.
1. During a call, do one of the following
• Press Transfer to use the default transfer type.
• Press and hold Transfer to use the non-default transfer type.
For example, if Blind is the default, press and hold Transfer to perform a Consultative transfer.
• Press Transfer > More, and select Blind or Consultative.
Depending on the default transfer type, either the Blind or Consultative option displays. For
example, if the default transfer type is Blind, then you can select Consultative.
2. Dial a number or choose a contact from the Recent Calls or a directory. If the
transfer type is set to Blind, the call is transferred immediately.
3. If the transfer type is set to Consultative, select Transfer after speaking with
your contact
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can
cancel the transfer before it is complete.
1. Select Cancel.
The call is not transferred and becomes active.
Managing Calls
On VVX 601 phones, you can see the number of calls on the line from the Lines screen, as shown next. A green light
on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Multiple Calls on phone lines on the Lines screen
Display Calls from the Lines Screen
You can display the calls for each line from the Lines screen.
When you select a phone line that has a held call, the first held call on that line is automatically resumed, even if
you already have an active call on a different line.
1. Do one of the following:

• Press and hold the line key.
• Tap and hold the phone line.
• On VVX 601 phones, swipe the screen from right to left.
Display Calls from the Calls Screen
You can view multiple calls on your line from the Calls screen.
1. Do one of the following:
• From the Lines or Home screen, press .
• On VVX 601 phones, tap in the status bar.
The Calls screen is displayed with the list of active and held calls for each line on the phone.
Manage a Call from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call.
1. Select a call.
2. Do one of the following:
• Select Hold to place an active call on hold.
• Select Resume to make a held call active.
• Select End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
• Select Transfer to send the call to another contact.
• Select Conference to initiate a conference call.
Ignoring or Rejecting Incoming Calls
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. You can reject
or ignore incoming calls, reject incoming calls from a specific contact, or enable Do Not Disturb to reject all calls for
a brief time period.
Note:
You cannot reject calls on shared lines. You can only silence the ringer.
Ignore or Silence an Incoming Call
You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer,
an incoming call notification continues to display on your phone.
1. From the Incoming Call screen, do one of the following:
• Select Ignore for private lines.
• Select Silence for shared lines.
The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen is
displayed.
Reject Incoming Calls
You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in your
Recent Calls list. Rejecting calls is not available for shared lines.
From the Incoming Call screen, select Reject. The call goes directly to voicemail.

Reject Calls from a Contact
You can send incoming calls from a particular contact directly to your voicemail.
1. Navigate to Directories > Contact Directory.
2. From your Contact Directory, select a contact.
3. From the Contact Information screen, select Edit or tap .
4. From the Edit Contact screen, select Auto Reject > Enabled and select Save. Calls from
the contact are sent directly to voicemail when the contact calls.
Rejecting Calls with Do Not Disturb
Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you do not want to be
interrupted.
When you enable Do Not Disturb (DND), the following occurs:
• The DND icon displays in the status bar.
• When the phone is idle, the DND icon is displayed next to your phone line on the Lines screen.
• If you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed
instead of the DND icon.
• The message “Do Not Disturb” is displayed in the status bar on all phones.
• The DND icon on the Home screen changes from to .
Enable Do Not Disturb
You can enable DND to prevent your phone from ringing and to send all incoming calls directly to
voicemail. All calls you receive while DND is enabled are logged in the Recent Calls list.
Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the
option to answer or ignore the call.
Note:
When you are signed into a host phone as a guest, you can only enable Do Not Disturb if the server-based
Do Not Disturb feature is enabled on the phone. If server-based DND is disabled on the phone, you cannot
use DND on the host phone. Contact your system administrator for help enabling this feature.
1. Select DND.
Reject Calls with Do Not Disturb on Multiple Lines
By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set up
your phone so that you can enable the feature on a per-line basis.
1. Select DND.
2. Select Set All to enable DND for all lines.
Reject Calls with Do Not Disturb on One Line
If you have more than one line, you can choose to enable DND for a particular line and not all lines, if enabled.