Polycom Polycom VVX 600 User manual

Eective July 10, 2019.
wowforbusiness.com
Polycom
VVX 600 Series
Phone User Guide

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Polycom VVX 600 Series Table of Contents
Main Screen Views ......................................................................................... 2
Placing a Call .................................................................................................... 3
Placing & Ending a Call................................................................................. 4
Local Directory ................................................................................................ 4
Missed Call/Last Call Received .................................................................. 5
Hold and Resume ........................................................................................... 5
Answering an Incoming Call ....................................................................... 6
Adjusting Volume............................................................................................ 6
Do Not Disturb (DND) .................................................................................... 7
Blind (Unattended) Transfer........................................................................ 7
Warm (Attended) Transfer........................................................................... 8
3 Way Conferencing....................................................................................... 9
Split a 3 Way Conference Call .................................................................... 9
Call Waiting ...................................................................................................... 10
Accessing Voicemail ...................................................................................... 11
Intercom............................................................................................................. 11
Call List .............................................................................................................. 12
Call List Recent ............................................................................................... 12
Enhanced Call Park........................................................................................ 13
USB Call Recording ........................................................................................ 14
USB Background Images............................................................................. 16

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Polycom VVX 600 Series
Basic Phone Functions
When the phone is in ready
state you will see this screen
displaying:
• The Message Center button
• Bluetooth Radio shows
enabled
• Recent Calls button
• Current date and time
• Your telephone number
There are no buttons next to this display, as you are able to access the features of this phone by pressing
the icons directly on the screen.
Press Home button to get screen options.
Main Screen Views for Polycom VVX 600 touch screen

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Polycom VVX 600 Series
Basic Phone Functions continued
Placing a Call
1. Pick up the handset and dial the
number on the keypad.
2. Use the headset or speakerphone
buttons.
3. Choose from the list of numbers
displayed, or scroll to older
numbers further down the list,
once a number is chosen, press
the green button to complete the
call.
4. The red button will take you back
to the home screen.
5. You can choose numbers from the 4
buttons listed here:
• Dialpad
• Directory
• Recent
• Favorites

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Polycom VVX 600 Series
Basic Phone Functions continued
1. Making a call from the home
screen – Press the Home hard
button. You will see the display as
shown below.
Placing and Ending a Call
2. Choose the New Call icon. 3. Choose a number from the list,
or dial a number on the key pad,
press the green phone button to
start the call.
4. You may end the call by tapping
the “End Call” button on the
bottom of the screen.
1. From the home screen, select the
“Home” key.
Local Directory
2. Now select the “Directory” menu. 3. Now select any contact from the
Directory or use the search filter
narrow your search.
4. With the contact entry on the screen
simply select the extension.
5. And now your call is connected, to
end the call press the “End Call” key.

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Missed call indicator is the balloon
situated on the lists button.
While connected to a call, place the
call on hold by tapping the Hold soft
key. The screen will show a red “H”
to indicate the line is on hold.
Missed Call/Last Call Received
Hold and Resume
By tapping on the lists button it will bring you to the recent call list.
Tap the Resume soft key to return to
the caller.
The screen will indicate you are back
on the call.
Tap the LCR or Last Call Received button to go to the automated call
response that describes the last call received and provides the option to
return the call. The short cut *69 can also be used.
Polycom VVX 600 Series
Basic Phone Functions continued
Tap the screen on the first number
on the list to return the call that was
missed.

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Polycom VVX 600 Series
Basic Phone Functions continued
You have multiple options for answering an incoming call.
Adjust the ringer volume, speaker volume and handset volume in the following ways:
• Ringer volume – adjust volume up or down when the phone is on hook
• Speaker volume – adjust volume after speaker button has been activated
• Handset volume – adjust volume with the handset o hook
1. Lift up the handset.
2. Tap the Answer soft key.
Answering an Incoming Call
Adjusting Volume
3. Press the Headset button.
Volume control
–Softer, +Louder
To mute your phone (whether on
the handset, speakerphone or
headset) press the Mute button.
Volume guide: More bars equal
louder volume.
4. Press the Speaker Phone button.
5. You may also take the following actions:
• Reject the call • Forward the call • Ignore the call

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Polycom VVX 600 Series
Basic Phone Functions continued
Tap the DND soft key.
1. When on a live call that needs to
be “Blind” transferred, press and
hold the Transfer softkey.
A blind transfer allows you to transfer a call from your phone to someone else without checking to see if that
person is available to answer.
Do Not Disturb (DND)
Blind (Unattended) Transfer
Once the transfer takes place, your
screen will return to the on-hook
mode, ready for the next call.
Once you have enabled DND on that line, you will see the DND icon at
the top left of the screen.
Or the DND icon from the Home
screen.
2. In the Blind Transfer screen, type
in the extension, or the full 10
digit number and then select the
“Send” softkey or wait 5 seconds
and the phone will automatically
“send/dial” the number entered.
NOTE: When DND is enabled any
caller will be given a recording
“we’re sorry the person you
are calling is currently not
accepting calls.“
And then the caller will be
disconnected.
To remove DND from the line, Tap
the DND soft key a 2nd time.
3. If the “transfer to” party does not
answer, the user can select Cancel to
get the call back to them.

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Polycom VVX 600 Series
Basic Phone Functions continued
1. When on a live call that needs to
be transferred, press and hold the
Transfer soft key.
Allows you to confirm that the person you want to transfer the call to is available and willing to take the call.
2. Now select the “Consultative” from
the transfer selection.
Warm (Attended) Transfer
3. Now enter the extension, or full 10
digit number or use the directory,
Recent, Favorites of the person you
are transferring the call to.
4. Once the person is confirmed
available to take the call, then
press the Transfer soft key to
complete the transfer.
5. If the “transfer to” party does not
answer or is unwilling to take the
call, the user can select Cancel to
get the call back to them.

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Polycom VVX 600 Series
Basic Phone Functions continued
1. When on a call: Tap the Confrnc
soft key which will automatically
place the person on hold.
2. Type in the extension, full 10 digit
number or scroll down to the # of
the person you are adding to the
call and tap Send soft key (green
phone icon) to connect.
3 Way Conferencing
3. Tap the Send soft key again to
connect to that number.
4. To get all callers in the conference,
press the Confrnc key a 2nd time
after the person you called answers.
2. Both lines are now on hold.
Choose which line you want to talk
to by tapping the number on the
screen. Press the Resume soft key
to talk.
The other line will be on hold until the
caller hangs up or you highlight that
number and bring them back as a
single caller.
Once you have a single caller back you
have the usual Soft Key options for
that line.
Split a 3 Way Conference Call
You can “split” the call to end the conference which allows you to talk to each line separately.
1. Tap the Split soft key while on an
active conference call.
5. The screen will show you have an
active conference and both callers
and you will be in the conference.

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Polycom VVX 600 Series
Basic Phone Functions continued
Answer the new call by tapping the
Answer soft key which places your
first call on hold.
You can then place the new caller on
Hold, if desired, by pressing the Hold
soft key.
Return to the original call by tapping
to that # on the list and pressing the
Resume soft key.
Call Waiting
When you are on a call and a second call comes in that you need to answer, let your current caller know that you
will be putting them on hold.
When done with the 1st call press the
End Call soft key.
The 2nd caller’s number now remains
on the screen. Press the Resume soft
key to reconnect to that caller.
When ending this call, wait for the
caller to hang up, press the End Call
soft key or hang up the hand set.

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Polycom VVX 600 Series
Basic Phone Functions continued
1. Press the Messaging icon on the main screen or on the Home screen.
Note: the bubble with the number indicates you have new messages.
2. Select Message Center.
Accessing Voicemail
Intercom
Allows you to call a person in your account using their speaker phone.
1. After pressing the home button,
tap the Intercom soft key.
2. Choose the number you wish to
connect to or enter it on the key
pad and press the green phone
icon.
3. There will be a quick beep. You can
then speak to the person and they
will hear you on their speaker phone.
To end the call you must tap the
End Call soft key.
3. Press the message type (urgent,
new, or old) and then the Connect
soft key.
4. Once connected to the messaging
center, follow the prompts.
While in the voicemail system you
will be led through several prompts
including the following options:
• Record name, Press #to save
• Record personal greeting - press 1
– System generated name - press 2
– System generated name and phone
# - press 3
– System generated no name - press 4
• Send message - press 2
• Go to greetings - press 3
• Settings - press 4
• Get deleted messages - press 6
• Leave voicemail - press 7
• Helpful hints - press “0”
• Exit - press *
For detailed instructions on using Voicemail go to
https://www.wowforbusiness.com/support/product-guides and select Voicemail instructions.

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Polycom VVX 600 Series
Basic Phone Functions continued
1. Press the “Call List” Key. 2. Select the desired option.
While in the “Call List’ you will have multiple choices including the options:
• Dialpad – once a entry is selected pressing the key will dial the number
• Directory – see more info from Pg.4
• Recent – shows Missed Calls, Received Calls, Placed Calls
• Favorites – are the entries in your Contact Directory that you call most often
Call List
Call List - Recent
In the Recent list you can manage your call history with these three buttons.
Sort by Call Type.Sort by Call Time or Name and by
ascending or descending.
Clear to clear calls from the list.

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Polycom VVX 600 Series
Basic Phone Functions continued
Enhanced Call Park
First identify what orbit & where
your Call Park key has been set. (See
example below).
With the call on “Park” each phone
subscribed to the same Park orbit
will then be updated with a o hook
icon & the key will also have a
flashing green light.
To retrieve the Parked call simply
select the Park soft key to return the
caller to the desired phone.
While connected to a call, to place
the call on Park press the “Home”
key.
Once on the “Home Screen” you can
select the “Park” key to place the
caller on Park.
Note: When the Park orbit is not
in use the key will not display any
light and the user icon will be
displayed.

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Polycom VVX 600 Series
Basic Phone Functions continued
USB Call Recording
Note: USB flash drives with 32GB < and less are compatible with the Polycom Phone.
(This is due to the FAT32 partition format requirement)
• Recordings are saved in the .wav file extension
• Recordings Bit rate is 256 kbps
• Recordings file size is 1.8MB per min
• USB memory sticks MUST be formatted FAT32 (see below for formatting instructions)
How to format a USB memory stick to FAT32
• Navigate to the USB Drive in Windows
(via My Computer)
– Right click and select “Format”
• Confirm File system is “FAT32”
• Click “Start”

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Polycom VVX 600 Series
Basic Phone Functions continued
USB Call Recording
The VVX 600 series phones has 2
USB ports, the USB flash drive can
only be placed in the “rear back”
of the phone, as seen in the image
below.
Once in a active call you will now see
a “Record” softkey.
When you are recording you have 3
options “Stop” recording “Pause” and
resume the recording or “Back” to
the previous menu.
Once the USB stick has been
detected you will see a USB ICON
on your phone, which if selected will
identify the storage size as seen in
the screenshots to the right.
You can also view the storage by
navigating to HOME-SETTINGS-
FEATURES-STORAGE MEDIA
PROPERTIES (as seen below).
In the “Record” menu you then have
a option to start the recording or go
back to the normal active call menu.
Use of Call Recording is subject to your compliance with applicable law and the WOW! Business Customer Agreement General Terms and
Conditions located at wowforbusiness.com.
To activate call recording login to your Business Comm Portal, click on Settings, select “Device Settings,” change
“Local USB Call Recording” from “No” to “Yes.”

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Polycom VVX 600 Series
Basic Phone Functions continued
USB Background images
Note: USB flash drives with 32GB < and less are compatible with the Polycom Phone.
(This is due to the FAT32 partition format requirement). See page 14 on how to format USB stick.
Phone Model Optimal background image size (in pixels)
VVX600, 601 480 x 272 pixels
• Compatible file extensions JPEG, BMP, PNG
• Images larger than the listed optimal size will be cropped to fit the background display. (If you want to use an image larger
than 600 KB, you need to use the Picture Frame method)
• Images smaller than the listed optimal size will be centered and surrounded by black space
• It is recommended to use resize your image to the correct pixel size so they appear correct on the screen
You can use any image you want, such as a logo but if you
would like to resize your image (using Windows) see the
steps below:
• Click “resize” within MS Paint
• Uncheck “Maintain aspect ratio”
• Under Resize select “Pixels”
• Resize the image to “480x272”
Once edited save your file to your USB stick.
The VVX 600 series phones has 2
USB ports, the USB flash drive can
only be placed in the “rear back”
of the phone, as seen in the image
below.
To locate the “Background image”
Home-Settings-Basic-Preferences-Background

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Polycom VVX 600 Series
Basic Phone Functions continued
USB Background images
USB Background images (Picture Frame)
© 2016 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and
are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof
may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission
of Polycom.
From the “Background” menu you can select the “Local File” from the USB stick. If you want to remove the new
“Background” image simply select “Default”.
To locate the “Background image” select
Home-Settings-Features-Removable Storage Media-Picture Frame
This view will provide a
“Picture Gallery” to view
from.
These buttons “Play/
Pause” a slideshow of
images from the USB
stick.
This closes the “Picture
Frame” menu.
This option sets the
current image as the
“Background” image.