2
TROUBLESHOOTING TIPS
SPARE PARTS
3. Continue by gently lifting straight up each section(s) from the section below and fold all branches
toward the pole until the bottom section is removed from the tree stand.Cover the cap on
the poles to avoid damaging the internal parts. (See Fig. D)
4. Carefully place all tree sections into shipping box and tape it shut.
5.When not in use, please store your tree in a cool, dry place away from sunlight.
Exposing your tree to excessive heat or humidity may damage your tree.
For Pre-lit Trees, If The Tree Does Not Illuminate
1. Please check to make sure that all plugs are properly connected according to the color labels indicated in Fig.B and the adapter
is firmly plug to the wall outlet.
2.Turning the poles gently to make sure pole to pole are connected into place.
3. Check for loose connection between light string plugs and extension cords.
1. Extra hinge pins are included for repairing the hinges.Place the branch into the slot of the
bracket.
2. Insert a new hinge pin through the hole and secure using the retainer washer.(See Fig. E)
Each tree includes hinge pins/washers.
If extra parts are needed, please contact our customer service center.
Loose Hinge Pin
Fig.E
HOW TO USE THE DUAL COLOR LIGHT CONTROLLER :
Press the selector button on the “Dual Color Light Controller” to select among:
(1) CLEAR-MULTI: FADING (2) CLEAR: FADING
(3) CLEAR-MULTI: ALTERNATING (4) CLEAR: STEADY
(5) CLEAR-MULTI: SLOW FADING (6) MULTI: STEADY
(7) MULTI: FADING (8) COMBINATION Light
Controller
Selector
Button
CAUTION:
To reduce the risk of fire and electric shock:
a) Use only the power supply that was provided with this product. Using a different adapter will damage the lights and may cause
fire, or electrical shock hazards.
b) Do not install on trees having needles, leaves or branch covering of metal or materials which look like metal.
c) Do not mount or support strings in a manner that can cut or damage wire insulation.
Fig. D
Polygroup® Trading Limited (hereinafter “Polygroup®”) provides a Limited Warranty against defects in material and workmanship.
This Limited Warranty only applies to the original purchaser, and only applies with proof of purchase. Should the purchaser or others
modify or repair the product themselves or by unauthorized persons; use for commercial purposes; use the product in contravention
of the instructions with regards to set-up and use; use improper voltage or accessories; abuse the product in any way; misuse through
accident or negligence, this Warranty will not apply.This Limited Warranty does not cover consequential damages, including normal
wear-and-tear, nor acts of God or events outside the control of Polygroup®.
Polygroup® is pleased to repair or replace products for five (5) years for Un-lit trees and two (2) years for Pre-lit trees against
manufacturer defects on parts from the date of purchase. Please keep your original store sales receipt, as this proof of purchase will be
required and must accompany warranty claims to Polygroup® or its designated agents.
IN NO EVENT SHALL Polygroup®, ITS AUTHORIZED AGENTS, RELATED ENTITIES, OR EMPLOYEES BE LIABLE TO THE BUYER OR ANY
OTHER PARTY FOR DIRECT OR CONSEQUENTIAL DAMAGES, including, but not limited to, injury, loss of income, and property damage.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you.
This Limited Warranty is not extended to close-outs, factory seconds, donated items, or resold products (i.e. garage sales, online
auctions, or online retailers not purchasing the products directly from a Polygroup® company). Any issues with items purchased
from these types of vendors / sellers will need to be addressed directly with them.
LIMITED WARRANTY
CUSTOMER SERVICE FOR CHRISTMAS TREES
For any questions, assistance, or missing parts, Do Not Return To Place Of Purchase. Please contact us at +1 (888) 919-0070 or visit
our website at www.polygroupstore.com. One of our customer service representatives will be happy to assist you.
TREE ID# IS LOCATED ON END PANEL OF BOX. TREE ID# IS REQUIRED WHEN REQUESTING REPLACEMENT PARTS.
Tree ID#:
Tree UPC#:
Store Purchased:
Specify Problem:
Customer Name:
Address:(No P.O. Boxes)
City & State:
Zip Code:
Day Phone:
Date Purchased:
