Potterton Promax HE Store Instruction Manual

© Baxi Heating UK Ltd 2013
User Guide and
Important Warranty Information
Please keep these instructions in a safe place.
If you move house, please hand them over to the next occupier
Promax HE Store
Range
Condensing Boilers with
Integrated Hot Water
Storage
You can rely on

Natural Gas
Potterton HE Store
G.C.No41 601 24 (90 litre)
G.C.No41 591 76 (115 litre)
G.C.No41 591 77 (150 litre)
2© Baxi Heating UK Ltd 2013
1.0 Quick Reference Guide 3
2.0 Troubleshooting 4
3.0 Repressurising System 6
4.0 Clearances 7
5.0 Care of the Boiler 8
6.0 Legislation 9
7.0 Programmer 10
8.0 Notes 14
9.0 Emergency 15
Section Page
Contents
Advice to Users
Promax HE Store provides domestic hot water from a
high performance, high efficiency version of a
traditional storage cylinder. Whenever hot water is
used it is replaced by fresh cold water and, provided
this occurs when the programmer is in a ‘DHW ON’
period, the boiler will operate to raise it to the
temperature you have selected. This will take from a
few minutes to around 20 minutes, depending on how
much hot water has been drawn from the storage
cylinder. Please adjust the time and temperature
settings on the programmer according to your
experience of the boiler’s performance and your
household’s need for hot water.
© Baxi Heating UK Ltd 2013 All rights reserved. No part of this publication may be
reproduced or transmitted in any form or by any means, or stored in any retrieval
system of any nature (including in any database), in each case whether electronic,
mechanical, recording or otherwise, without the prior written permission of the
copyright owner, except for permitted fair dealing under Copyrights, Designs and
Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other use of
any part of this publication should be made, giving details of the proposed use, to the
following address:
The Company Secretary, Baxi Heating UK Ltd,
Brooks House, Coventry Road, Warwick. CV34 4LL
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a copyright work
may be liable to criminal prosecution and civil claims for damages.
The Benchmark Scheme
Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims to
improve the standards of installation and commissioning of domestic heating and hot
water systems in the UK and to encourage regular servicing to optimise safety,
efficiency and performance.
Benchmark is managed and promoted by the Heating and Hotwater Industry Council.
For more information visit www.centralheating.co.uk
0086
ISO 9001
FM 00866
IMPORTANT
Please read and understand all these instructions before commencing installation.
Please leave this manual with the customer for future reference.

3
© Baxi Heating UK Ltd 2013
1.0 Quick Reference Guide
2
1
0
4
3
bar
ON/OFF/Reset
Selector Switch
Display Central Heating
Temperature Control
Domestic Hot Water
Temperature Control
System
Pressure Gauge
Programmer
OFF Position
The boiler will not operate.
Central Heating Temperature Control
Turn the knob clockwise to increase or anticlockwise to decrease the
temperature. Range 25° C to 80° C.
Domestic Hot Water Temperature Control
Turn the knob clockwise to increase or anticlockwise to decrease the temperature.
Range approximately 45° C to 65° C.
Central Heating Indicator - The indicator will illuminate when the boiler is in the
central heating mode.
Domestic Hot Water Indicator - The indicator will illuminate when hot water is
being supplied to a tap or shower.
Burner On Indicator - The indicator will illuminate when the burner has fired and is
heating your central heating or domestic hot water.
Boiler Output Temperature - In either the central heating or domestic hot water
position the display will illuminate showing the current boiler temperature in
degrees centigrade.
Central Heating System Pressure - The normal operating water pressure is
between 1 and 2.0 bar. If the pressure exceeds 3 bar the safety pressure valve will
operate and a fault is indicated. Contact your Installer.
Central Heating & Hot Water
Both Heating & Hot Water will operate.
Hot Water
Hot Water only will operate.
Reset
Hold for approx 5 seconds and release.
Promax HE Store
2
1
0
4
3
bar

4© Baxi Heating UK Ltd 2013
2.0 Troubleshooting
START
Make sure the gas supply
is turned ON and check if
other gas appliances are
operating (e.g. fire, cooker).
If no gas, consult your
supplier.
Is the ON/OFF/Reset
Select Switch in the
( ) position ?
Is the ( ) or ( ) light
on and the ( ) on ?
Check electricity to the
boiler is switched on.
Is the display lit ?
Display
Central Heating
Indicator
Domestic Hot
Water Indicator
Burner On
Indicator
Boiler operating satisfactorily.
2
1
0
4
3
bar
Is the Central Heating
System Pressure between
1 and 2.5 bar ?
If the reading falls below 1 bar
repressurise the system as
described in section 3.0.
Does the display show an
error code e.g. E133, E110 ?
Boiler not working
NO
NO
YES YES
YES
NO
Turn the ON/OFF/Reset
Selector Switch to Reset.
Error Code E119 showing
low pressure.
NO
YES
YES
NO
If boiler does
not Reset

5
© Baxi Heating UK Ltd 2013
2.0 Troubleshooting
Is the Integral Programmer
ON and calling for heat ?
Ensure programmer is set for
Central Heating ON or Hot
Water ON (see section 7.4 for
setting the programmer).
Is the Room Thermostat (if
fitted) set high enough ?
15
10
5
20
25
15
10
5
20
25
Turn Room Thermostat to
maximum setting (typical
example shown).
If you don’t know what you need to do
to get the boiler to light, or need help
with the system and controls, contact
your installer as soon as possible.
YES
NO
CONTACT YOUR
INSTALLER OR
SERVICE ENGINEER.
YES
ON
M T W T F S S HW CH
ADVANCE HW CH
CH
COPY
BOOST
ENTER+
_
SET
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
HW
ADVANCE
AM

6© Baxi Heating UK Ltd 2013
3.0 Repressurising System
2
1
0
4
3
bar
2
1
0
4
3
bar
3.1 Central Heating System Pressure
1. The normal operating water pressure is
between 1 and 2.5 bar (Fig. 1). If the pressure
exceeds 3 bar the safety pressure valve will
operate and a fault is indicated. Contact your
installer.
2. It may be necessary to repressurise the system
occasionally (Fig. 2). A filling device (the filling
loop) is fitted on the boiler itself.
3. The filling loop consists of two taps and a
separate metal braided hose pipe.
4. Only when repressurising should the hose be
connected between the two taps. No tools are
necessary for this, but ensure that the wing nuts
on the hose pipe ends are tightened onto the
taps.
5. Fully open one of the taps first, and then while
watching the pressure gauge, carefully open the
second tap.
6. When the needle on the gauge is indicating 1
or more, turn both taps off.
7. Disconnect the hose from the taps (a small
amount of water may be present) and remove it.
Keep the hose in a safe place for future use.
Fig. 1
Fig. 2
Normal Pressure
Requires
Repressurising
RWC
Promax Store
Filling Loop

7
© Baxi Heating UK Ltd 2013
4.0 Clearances
Fig. 4
4.1 For your Safety
This appliance must have been installed in
accordance with the manufacturer’s instructions
and the regulations in force.
Any modification that may interfere with the
normal operation of the appliance without
express written permission from the manufacturer
or his agent could invalidate the appliance
warranty. In GB this could also infringe the Gas
Safety (Installation and Use) Regulations.
Your boiler must not be operated without the
casing correctly fitted and forming an adequate
seal.
Do not interfere with any sealed components on
this boiler.
Take note of any warning labels on your boiler.
Your boiler should have the following minimum
clearances for Safety and Maintenance
(Fig. 4 & 5):-
Top - 250mm
Left side - 25mm
Right Side - 25mm
Front - 50mm (In Operation)
- 450mm (For Servicing)
If your boiler is installed in a compartment, do not
use it for storage purposes. Do not obstruct any
purpose provided ventilation openings.
Flammable materials must not be stored in close
proximity to your boiler.
Avoid skin contact when your boiler is in
operation, as some surfaces may get hot i.e.
pipework, flue.
Ensure that the flue terminal, outside the house,
does not become damaged or obstructed,
particularly by foliage.
It is important that the condensate drain system
is not blocked, modified or damaged in any way
as this would affect the operation of your boiler.
Your installer should have insulated any exposed
pipework.
GB - Heating Industry definition meaning England,
Scotland, Wales, Northern Ireland, Isle of Man and
the Channel Isles
25mm
25mm
250mm
450mm
for Servicing
purposes
50mm
In operation
Fig. 5

8© Baxi Heating UK Ltd 2013
5.0 Care of the Boiler
5.1 Cleaning the Outercase
1. The painted panels should be wiped with a
damp cloth and then dried completely. DO NOT
USE ABRASIVE CLEANING AGENTS.
5.2 Protection & Precautions
1. The boiler incorporates an integral frost
protection feature that will operate in both modes.
If the boiler temperature falls below 4° C, the
boiler will fire until a temperature of 15° C is
reached.
2. If a system frost thermostat has been fitted
(your installer will be able to advise you), then to
operate correctly and protect your system, the
gas and electricity must be left on and the
appliance set in the central heating mode.
3. The boiler incorporates an integral pump
protection feature which monitors the time since
the pump last operated and will operate the
pump for approximately 1 minute if it has not run
in the last 24 hours.

9
© Baxi Heating UK Ltd 2013
6.0 Legislation
6.1 Installation, Commissioning, Service & Repair
1. This appliance must be install in accordance with the
manufacturer’s instructions and the regulations in force.
Read the instructions fully before installing or using the
appliance.
2. In GB, this must be carried out by a competent person
as stated in the Gas Safety (Installation & Use) Regulations.
3. Definition of competence: A person who works for a
Gas Safe registered company and holding current
certificates in the relevant ACS modules, is deemed
competent.
4. IN IE (Eire), this must be carried out by a competent
person as stated in I.S. 813 “Domestic Gas Installations”.
Lifting - This product should be lifted and handled by two
people. Stooping should be avoided and protective
equipment worn where necessary. Carrying & lifting
equipment should be used as required, e.g. when installing
in a loft space.
All Gas Safe registered engineers carry an ID card with their
licence number and a photograph. You can check your
engineer is registered by telephoning 0800 408 5500 or
online at www.gassaferegistered.co.uk
The boiler meets the requirements of Statutory Instrument
“The Boiler (Efficiency) Regulations 1993 No 3083” and is
deemed to meet the requirements of Directive 92/42/EEC
on the energy efficiency requirements for new hot water
boilers fired with liquid or gaseous fuels:-
Type test for purpose of Regulation 5 certified by:
Notified Body 0085.
Product/Production certified by:
Notified Body 0086.
For GB/IE only.
6.2 Benchmark Commissioning Checklist
Please ensure that the installer has fully completed the
Benchmark Checklist on the inside back pages of the
installation instructions supplied with the product and that
you have signed it to say that you have received a full and
clear explanation of its operation. The installer is legally
required to complete a commissioning checklist as a
means of complying with the appropriate Building
Regulations (England and Wales).
All installations must be notified to Local Area Building
Control either directly or through a Competent Persons
Scheme. A Building Regulations Compliance Certificate will
then be issued to the customer who should, on receipt,
write the Notification Number on the Benchmark Checklist.
This product should be serviced regularly to optimise its
safety, efficiency and performance. The service engineer
should complete the relevant Service Record on the
Benchmark Checklist after each service.
The Benchmark Checklist may be required in the event of
any warranty work.

10 © Baxi Heating UK Ltd 2013
7.0 Programmer
7.1 Introduction
1. The built-in programmer is an electronic 7-day
central heating and hot water control, designed to be
easy to use and understand. Properly programmed it
will help you save energy and create a comfortable
environment in your home.
2. For convenience, morning and evening ON/OFF
periods have been pre-set in the programmer ‘memory’
and will be retained, even if the mains power supply is
interrupted. Details of these ON/OFF periods are given
in the next section, together with step-by-step setting
instructions.
3. In run mode, any combination can be set (using the
ENTER and COPY buttons) e.g.
Hot Water Programme C/Heating Programme
AUTO AUTO
or ALL DAY
or 24 HOUR (Continuous)
or OFF
4. The Promax programmer also offers the following
features :
* Up to 3 On-Off time periods every 24 hours plus
the option of programming different times for each
day of the week.
* A central heating ADVANCE button allowing an
instant switch from OFF to ON or ON to OFF
without affecting normal settings.
* A hot water BOOST button giving an extra one hour
period.
7.2 Buttons, Indicators & Symbols
Most of the control buttons on the programmer are dual
purpose. They can be used as SET buttons for inputting
time of day. ON/OFF times, etc, or as SELECT buttons
for using the advance facility and choosing override
programme options.
Figure 7 can be used to identify the SET buttons,
indicators and symbols.
7.3 Setting the Programmer
1. Turn the appliance selector switch to central heating
and hot water position.
2. Setting Day and Time
NOTE: When setting the day, time of day or switch
times, if a period exceeding 60 seconds is allowed
to elapse between button presses, the programmer
will automatically return to normal RUN mode and
any changes made since the last press of the
ENTER button will not be saved.
i) Press the SET button so that the SET INDICATOR is
pointing to the CLOCK position on the front of the
programmer. the DAY OF THE WEEK INDICATOR will
now flash (see Fig. 9).
THE RECOMMENDED COMBINATION IS :
Hot Water Programme C/Heating Programme
ALL DAY AUTO
The display should then look like this :
AM
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 8
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
AM
Fig. 9
ON
M T W T F S S HW CH
ADVANCE HW CH
CH
COPY
BOOST
ENTER+
_
SET
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
HW
ADVANCE
AM
Fig. 7 134
2
6 7 8910
5
1 Set Indicator
2 Set Positions
3 Time of Day
4 Day of Week Indicator
5 ON/OFF Switch Period Symbol
6 SET Button
7 Minus (-) Adjust Button
8 Plus (+) Adjust Button
9 ENTER Button
10 COPY Button

11
© Baxi Heating UK Ltd 2013
7.0 Programmer
ii) Use the PLUS (+) or MINUS (-) to move the DAY OF
THE WEEK INDICATOR to the current day of the week.
Numbers relating to the day of the week are printed
along the top of the programmer display, ie
1=Monday, 2=Tuesday and so on.
iii) Press the ENTER button. The TIME OF DAY will now
flash (Fig. 10).
iv) Now use the (+) or (-) BUTTONS to alter the display
to the correct time of day making sure that the AM/PM
SYMBOL is also correct (FIG. 11).
NOTE: By pressing and releasing the (+) or (-)
buttons you advance or retard the time in 1 minute
steps. If you keep the button depressed the display
will fast cycle and the time can be changed more
rapidly.
v) Press the ENTER button. Now use the SET BUTTON
to return the SET INDICATOR to the RUN POSITION.
7.4 Setting ‘ON’ & ‘OFF’ Times
NOTE: The minimum ON or OFF period that can be
set is ten minutes.
1. The integral programmer already has a factory pre-
set suite of ON/OFF times in its memory. These are:
Monday to Friday
Hot Water Central Heating
1st ON 1st OFF 1st ON 1st OFF
6.00 am 9.00 am 6.30 am 9.00 am
2nd ON 2nd OFF 2nd ON 2nd OFF
12.00 pm 12.00 pm 12.00 pm 12.00 pm
3rd ON 3rd OFF 3rd ON 3rd OFF
4.30 pm 11.00 pm 5.00 pm 11.00 pm
Saturday / Sunday
Hot Water Central Heating
1st ON 1st OFF 1st ON 1st OFF
7.00 am 10.30 am 7.30 am 10.30 am
2nd ON 2nd OFF 2nd ON 2nd OFF
12.00 pm 1.00 pm 12.00 pm 12.00 pm
3rd ON 3rd OFF 3rd ON 3rd OFF
4.00 pm 11.30 pm 4.30 pm 11.30 pm
2. If these settings do not meet your own requirements
then they can be easily changed as follows:
i) Press the SET BUTTON twice so that the SET
INDICATOR is in a PROG position (HW or CH). The
display will indicate the ‘day’ and the DAY OF THE
WEEK INDICATOR will now flash.
ii) Use the (+) or (-) BUTTONS to move the indicator to
the day of the week that you wish to change the times
for. Press ENTER. The display will show ‘1 ON’ and
then first ON time for that day will flash (see Fig. 13).
iii) Adjust the flashing time as required by using the (+)
and (-) buttons then press ENTER. The display will now
show ‘1 OFF’ and the first programmed OFF time for
the day will flash (see Fig. 14).
iv) This can now be altered in the same way as the
‘1 ON' time mentioned above.
v) Follow the same procedure for the 2nd and 3rd
ON/OFF times remembering to press ENTER after each
change to the programme. If you do not wish to alter a
particular time then simply press ENTER and the
display will move on to the next ON/OFF time leaving
the previous one unchanged.
AM
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 10
PM
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 11
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 12
AM
ON
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 13
AM
OFF
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 14

12 © Baxi Heating UK Ltd 2013
7.0 Programmer
NOTE: The programmer provides up to three ON/OFF
periods each day. If you do not want to use all these, a
switch period can be cancelled by programming the ON
operation for the same time as the OFF operation e.g.
2nd ON at 12.00 pm and 2nd OFF at 12.00 pm. When
the 3rd OFF time has been entered the programmer will
display the word COPY and the DAY OF THE WEEK
INDICATOR will flash (see Fig.15).
If required these ON/OFF times can now be quickly
copied so that they apply to any other day(s) you
choose. This avoids separately programming days with
identical switching times eg Monday to Friday. If not
copying press ENTER and press SET button to return
SET INDICATOR to run position.
vi) Use the (+) and (-) BUTTONS to move the DAY OF
THE WEEK INDICATOR to the next day that you wish
the times to apply and press the COPY BUTTON, the
display will indicate ‘IN’.
Continue in this way until the programme has been
copied to all the days that you wish it to apply to.
vii) When you have finished copying simply press
ENTER. The word COPY will be replaced with ‘day’
and the DAY OF THE WEEK INDICATOR will flash.
3. You can now programme those days that require
different times to the ones you have just copied by
following the same procedure as described at the start
of this section, parts ii to v.
7.5 Select Buttons, Indicators & Symbols
1. The following diagram (Fig.16) can be used to
identify the SELECT buttons and indicators.
7.6 Programme Selection
1. The following programmes can be selected for either
HOT WATER or HEATING or both together.
AUTO: When AUTO is selected the programmer
will switch ON and OFF according to the
switching times held in the memory, ie up
to three ON/OFF periods per day.
ALL DAY: When ALL DAY is selected the
programmer will switch the system on at
the 1st ON TIME and OFF at the 3rd OFF
TIME.
24 HOURS: When 24 HOUR is selected the system
remains on continuously, ignoring all the
time settings.
OFF: When OFF is selected the programmer
clock continues to operate but the system
remains off.
2. To select a hot water programme press the HW
PROGRAMME SELECT BUTTON until the HW (HOT
WATER) PROGRAMME INDICATOR is pointing to the
required programme, e.g. ALL DAY (see Fig. 17)
3. To select a central heating programme follow the
same procedure using the CH PROGRAMME SELECT
BUTTON.
NOTE: When either HOT WATER or HEATING is
switched to ON the relevant INDICATOR LIGHT will
be illuminated (see Fig.16).
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 15
M T W T F S S HW CH
ADVANCE HW CH
CH
COPY
BOOST
ENTER+
_
SET
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
HW
ADVANCE
AM
10
1 Hot Water ON Indicator
2 Central Heating ON Indicator
3 Advance Button - Central Heating
4 Hot Water Programme Select Button
5 Central Heating Programme Select Button
6 Programme Positions
7 Central Heating Programme Indicator
8 Hot Water Programme Indicator
9 Advance Indicator
10 Boost Button - Hot Water
Fig. 16
AM
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 17

13
© Baxi Heating UK Ltd 2013
7.0 Programmer
7.7 Using the Advance and Boost Button
1. The ADVANCE facility allows you to bring forward the
next heating ON or OFF period without having to alter
the programmed ON/OFF times.
2. Press the ADVANCE BUTTON once and release. The
word ADVANCE will appear in the display (see Fig.18).
3. If the programmer was originally ON it will now switch
OFF and stay OFF until the next programmed ON time.
4. The opposite will apply if the programmer was
originally OFF.
5. In both cases the unit will then revert to the normal
programme times.
6. If you wish to cancel the advance simply press the
ADVANCE BUTTON again and the word ADVANCE will
disappear from the display.
NOTE: The ADVANCE facility has no effect when the
CH PROGRAMME INDICATOR is in either the 24
Hour or the OFF position.
7. Pressing the BOOST button during an
unprogrammed time for hot water will give a one hour
period of hot water operation.
7.8 Programmer Faults
1. Electronic equipment can, in exceptional
circumstances, be affected by electrical interference. If
the display or switching programme becomes frozen or
scrambled, or you wish to revert to the factory pre-set
programme, you can RESET the programmer by
pressing the MINUS (-) adjust button and the
ENTER/HW SELECT BUTTON together (see Fig. 19).
2. After using the RESET procedure you will need to
reprogramme the day and time of day plus any changes
you wish to make to the factory pre-set programme.
3. The programmer is not user serviceable. DO NOT
ATTEMPT TO DISMANTLE IT.
4. In the unlikely event of it developing a fault, contact
your Gas Safe Registered Installer or Service Engineer,
but before doing so try the RESET PROCEDURE above.
5. Should a replacement programmer be required your
Installer can obtain this as Part No. 5117092.
7.9 Reserve Battery
1. The programmer is fitted with a NON-
RECHARGEABLE LONG LIFE battery which will
maintain the programmed ON/OFF settings for a period
in excess of 2 years (Part No. 5118231).
2. This is more than sufficient to cover all the expected
power interruptions during the life of the unit.
NOTE: If a power interruption of more than 48 hours
occurs the ‘time of day’ will need to be re-adjusted
once the power is restored.
AM
ADVANCE
M T W T F S S HW CH
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
Fig. 18
ON
M T W T F S S HW CH
ADVANCE HW CH
CH
COPY
BOOST
ENTER+
_
SET
RUN
CLOCK
HW PROG
CH PROG
AUTO
ALL DAY
24 HR
OFF
HW
ADVANCE
AM
Fig. 19

14 © Baxi Heating UK Ltd 2013
8.0 Notes

15
© Baxi Heating UK Ltd 2013
9.0 Emergency
In an Emergency
1. Turn off the electrical supply and turn the
selector switch on the facia box to the OFF
position.
2. Using a suitable open ended spanner or
screwdriver turn the square on the gas tap to the
left to isolate the gas supply (Fig. 20).
3. Call your Installer or Service Engineer as soon as
possible.
Fig. 20
MAX0023C
22mm Gas
Connection
-
+
PROG
SEL
PROG
SEL
-
C.H.ADVANCE
H.W.TEMP
RESETBURNER LOCKOUT
MAINSON
POWER
+
RWC
Gas
Cock
(0pen)
If you smell gas
Do not operate light switches
Do not operate any electrical equipment
Do not use a telephone in the hazardous area
Extinguish any naked flame and do not smoke
Open windows and doors in the hazardous area
Turn off the gas supply at the meter
Warn any other occupants and vacate the premises
Telephone the National Gas Emergency Service on:-
0800 111 999
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
Warning !

© Baxi Heating UK Ltd 2013
Standard Warranty Term & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form
supplied with the boiler or simply call heateam, the service of Baxi
Heating UK Ltd on 0800 731 1599.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe
and high quality repair service supported by our dedicated national
network of highly skilled engineers. If your installer can’t resolve the
problem for you, we will do everything we can to get an engineer out to
you as quickly as possible. Nothing in this warranty will affect your
statutory consumer rights.
What you need to do if you experience a problem with your heating
system or the operation of the boiler
You should always contact your installer first, because the fault may not
be related to the boiler. If your installer confirms that the fault is within
the boiler itself and he/she can’t repair it, our friendly customer service
team is on hand to help. Simply call our service division heateam on
0844 871 1560 to book an engineer visit or for any general advice that
you may need. Our contact centre is open Monday to Friday 8am -
6pm, weekends and Bank Holidays 8.30am - 2pm, excluding Christmas
Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 boiler serial number (see opposite).
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty
from manufacture.
Free of charge replacement of the complete unit provided always that
the failure is related to a manufacturing fault that cannot be repaired or
is uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned
properly, and as set out in the installation instructions (this includes the
need to flush the system effectively and add a suitable corrosion
inhibitor).
Any damage caused by hard water scale deposits and/or aggressive
water resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the
property.
Installations within commercial settings for which this boiler was not
designed.
Reimbursement of any third party repair or replacement costs that we
haven’t been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business
losses, stress and inconvenience) arising from a production breakdown,
including repair delays caused by factors outside our reasonable
control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family
can continue to enjoy heating and hot water comfort. To arrange an
annual service from one of our Baxi Heating UK Ltd heating experts,
please call 0844 871 1545.
All descriptions and illustrations provided in this leaflet have been
carefully prepared but we reserve the right to make changes and
improvements in our products which may affect the accuracy of
the information contained in this leaflet. All goods are sold subject
to our standard Conditions of Sale which are available on request.
Serial Number
Date of Installation
Installer Details (name, address and contact number(s)
Please complete the boxes below
Publication No. 5120009 - Iss. 4 - 1/13
POTTERTON
A Trading Division of Baxi Heating UK Ltd (3879156)
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1525 Technical Enquiries 0844 871 1555
Website www.potterton.co.uk
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