Powerview Gen 3 Automation User manual

PowerView
®
Gen 3 Automation
REMOTE CONTROL GUIDE
The PowerView®Gen 3 Remote
has been redesigned with a
modern look while maintaining its
compatibility with the PowerView
Pebble®and Surface. Precisely
control your Gen 3 window coverings
throughout your home with the
touch of a button. The following
pages provide all the details on
how to set up and operate both
remote styles.
Table of Contents
Key Components. . . . . . . . . . . . . . . . 1
Getting Started. . . . . . . . . . . . . . . . . .2
Programming. . . . . . . . . . . . . . . . . . . 3
Basic Operation. . . . . . . . . . . . . . . . . 4
Battery Replacement. . . . . . . . . . . . 5
Troubleshooting. . . . . . . . . . . . . . . . . 6
Key Components
GEN 3 REMOTE MODULE
INCLUDED
1
OR

Getting Started
2
IMPORTANT: The PowerView®Gen 3
Remote will not operate a window covering
until the window covering and remote have
been added and configured to a Home in
the PowerView App.
GETTING STARTED: First, activate the
remote by pulling both plastic tabs from
the back battery compartment.
NOTE: If placing the remote module into a
Pewter or Clear Frost Pebble®, ensure the
provided color insert is seated at the bottom
of the Pebble cutout.
Inserting the remote module into the
PowerView Pebble (hand-held):
1. Center the Hunter Douglas logo
on the remote module above the
indentation on the bottom rim
of the Pebble.
2. Align the ribs on the remote module
with the grooves on the Pebble.
3. Gently push the remote module into
the Pebble until it is snug.
Ribs on remote to be
aligned with the
grooves on the Pebble.
CENTER LOGO
Mounting the PowerView Surface:
1. Choose a location to mount
the Surface.
2. Orient the Surface mounting plate
so that the Hunter Douglas logo
is horizontal and level. Mark
screw holes.
3. Mounting the Surface onto drywall?
Use a 7
⁄32" drill bit to drill pilot holes.
Tap drywall anchors into the pilot
holes until the flange of the anchor
is flush with the drywall.
Mounting the Surface onto wood?
Use a 3⁄32" drill bit to drill screw holes.
Ribs on remote to be
aligned with the
grooves on the Surface.
CENTER LOGO
4. Attach the Surface mounting plate
using the screws provided.
5. Align the Surface ring with its
mounting plate. Twist the Surface
ring clockwise to lock it in place.
Inserting the remote module in the Surface:
1. Align the ribs on the remote module
with the grooves on the Surface.
2. Gently push the remote module
into the Surface until it is snug.

Programming
3
IMPORTANT: All remotes (regardless of
how many are in a project) are programmed
solely through the PowerView®App.
To download the PowerView App from
the Apple or Google Play store, go to
www.hdpvapp.com or scan this QR code.
HOW TO CONFIGURE A REMOTE
NOTE: A single window covering or multiple
window coverings can be added to a single
GROUP. Additionally, a single window
covering can be assigned to more than
one GROUP. We recommend only similar
window coverings be included in a GROUP
because of differences in product features
and operation.
DEACTIVATING THE REMOTE’S
“RAISE-TO-WAKE” FEATURE
The remote’s LEDs will automatically turn
on whenever the remote is picked up. This
feature is useful for immediately seeing
which window covering GROUP buttons
were activated last. Deactivating this
feature will help conserve battery life.
To deactivate, press and hold the
GROUP 6 button on the remote for
5 seconds, or until LEDs start flashing.
To activate the LED again, follow the
same steps. Press and hold the
GROUP 6 button for 5 seconds, or
until LEDs start flashing.
Please note, regardless if the “Raise-
to-Wake” feature is on or off, the
remote’s LEDs will turn on when any
button is pressed.
REMOVING A WINDOW COVERING
FROM A GROUP
1. Open the PowerView App and
navigate to “More” 
“Accessories” “Remotes”.
2. Select the desired remote.
3. In the virtual remote configuration
page, select the GROUP that you want
to remove a window covering from.
4. Select the editing tool button in the
bottom right-hand corner of the screen.
5. Select the window covering you
want removed from the GROUP.
The orange circle with the
checkmark should disappear to
confirm which window coverings
are assigned to that GROUP.
Then select “Done”.
6. Select “Sync” and follow the
prompts to sync your remote to
complete the removal process.
SETTING FAVORITE POSITIONS
Each Gen 3 window covering has two
FAVORITE positions. Each window
covering has two default FAVORITE
positions based on the window
covering type.
To set a new FAVORITE position:
1. Open the PowerView App and
navigate to “More” “Shades” 
Select the specific shade.
2. In the Shade Settings page, you will
see both FAVORITE settings. Select
which position you want to modify.
3. Adjust the shade to the new desired
position and select “Done”. The new
FAVORITE position is now saved.
Remotes can be set up in one of two ways:
1. During the initial Home setup process
2. After the Home is created by
navigating to “More” 
“Accessories” “Remotes”
The PowerView App will guide you through
the entire process, from configuration to
syncing your remotes. Please follow each
step carefully in the app to successfully set
up all remotes.
PowerView

Basic Operation
Once the window coverings have been
joined to a GROUP or multiple GROUPS,
the remote is ready to operate. Multiple
window coverings can be operated at
the same time.
NOTE: Some PowerView®Gen 3 window
coverings offer variable operation from
the basic operation listed here. For full
instructions on how to operate your
PowerView Gen 3 window covering, please
consult the digital “Installation, Operation
and Care” manual that came with your
window covering’s warranty card.
BASIC OPERATION
1. To wake up the remote, simply
pick it up or press STOP. The last
GROUP(S) selected will be highlighted
and active.
2. Press ALL or GROUP 1– 6 button(s)
to select specific window covering(s)
to operate. Selected GROUP
button(s) will light to show they
are selected.
a. Multiple GROUP buttons may
be selected at the same time.
b. To deselect a GROUP, press the
GROUP button again. The backlit
GROUP button will go out.
3. Press OPEN to open the
selected window covering(s).
4. Press CLOSE to close the
selected window covering(s).
5. For window covering(s) with vanes,
louvers, slats, or a middle rail*,
press the RIGHT ARROW to close
the window covering and open the
vanes, rotate the vanes to the right,
tilt the louvers/slats up or fully raise
the middle rail.
6. For window covering(s) with vanes,
louvers, slats, or a middle rail, press
the LEFT ARROW to close the
vanes, rotate the vanes to the left,
tilt the louvers/slats down or fully
lower the middle rail.
a. NOTE: Single-function window
coverings will not operate by
pressing the ARROW buttons.
7. Press STOP to stop window
covering/vane/louver/slat
movement anywhere along
its travel.
8. While a window covering is in
motion, press the opposite of its
motion ( OPEN or CLOSE) to
reverse direction.
9. Press ♥ FAVORITE to send selected
window covering(s) to your first
FAVORITE position. Double click
FAVORITE to send selected window
covering(s) to your second
FAVORITE position.
OPEN
CLOSE
LEFT ARROW
Function varies
by product type
RIGHT ARROW
Function varies
by product type
STOP
Stops window
covering motion
GROUP NUMBERS
Each number represents
a different group
FAVORITE
• Click once to send window covering(s)
to your first FAVORITE position**
• Double click to send window covering(s)
to your second FAVORITE position***
*Applies to Top-Down/Bottom-Up and Duolite®
window coverings only. The bottom rail on
Top-Down/Bottom-Up window coverings operates
using the OPEN and CLOSE commands.
**The default FAVORITE positions vary based
on the window covering type.
***Both FAVORITE positions can be updated in the
PowerView App under Shade Settings.
NOTE: Additional functions vary by
product type. To view your window
covering’s specific functions, please
consult your “Installation, Operation
and Care” manual. You can find this
here https://help.hunterdouglas.com/s/
installation-instructions
4

Battery Replacement
5
REPLACING BATTERIES
IN THE REMOTE
Replacing the batteries in the remote
module will not cause the loss of any
window covering programming, including
GROUPS and FAVORITES. The remote
uses two CR 2032 batteries.
1. For the PowerView®Gen 3 Remote
with Pebble®, slide your thumb in
the indentation, gently lift and
remove the remote module from
the Pebble. For the PowerView
Gen 3 Remote with Surface,
remove the Surface from its
mounting plate by twisting the
Surface counter-clockwise. Push
the remote module out from the
back of the Surface.
2. Using a flat-head screwdriver, rotate
the safety screw counter-clockwise
two times.
3. Remove the back cover from
the remote.
4. Using a finger or small screwdriver,
gently lift and remove the old batteries.
5. Insert new batteries in their
correct orientation, making sure
each is snug.
6. Align and replace the back cover
onto the backside of the remote
module.
7. Using the flat-head screwdriver,
rotate the screw clockwise two
times or until the screw is snug.
8. Align the ribs on the remote module
with the grooves on the Pebble or
the Surface.
9. Gently push the remote module
into the Pebble or the Surface until
it is snug.

Troubleshooting
6
1. None of the backlit buttons
illuminate on my remote when I
press the buttons.
• Check to make sure the batteries
are inserted properly and are new.
• If the batteries are inserted properly
and the lights still do not turn on,
the batteries are likely dead and
need to be replaced. Refer to
“Battery Replacement” on page 5.
2. The window covering is not
responding to the PowerView®
Gen 3 remote.
• NOTE: A window covering will
not operate until it is joined to
a GROUP.
• Check that the correct GROUP
number is selected. The LED on
that GROUP number will light up.
You can also check which GROUP
number the window covering is
joined to on the remote in the
PowerView App. You can find this
under “More” “Accessories” 
“Remotes.”
3. My window covering operates when I
press OPEN or CLOSE, but not when
I press either of the arrow buttons.
• The arrow buttons are for operating
specific product lines. To see if your
window covering has operational
capabilities with the arrow buttons,
please refer to your product’s
“Installation, Operation and Care”
instructions. You can find this here:
https://help.hunterdouglas.com/s/
installation-instructions
• If your window covering has
operational capabilities with the
arrow buttons, calibrate it using the
PowerView App. Select “More” 
“Shades” Select the affected
shade “Advanced Options” 
“Calibrate Shade.” The window
covering will then run a calibration
sequence. After the window
covering has finished calibrating,
try operating the window covering
again with the arrow buttons on
the remote.
4. How do I reset the remote?
• There is no resetting Gen 3
remotes. All remote configuration
(adding, modifying and deleting
remotes) is done through the
PowerView App. Select “More” 
”Accessories” “Remotes” to
configure remotes.
5. The lights on my remote are red.
What does this mean?
• The batteries are getting low and
need to be replaced.
NOTE: Please call 1-844-PWR-VIEW
or visit help.hunterdouglas.com for
additional troubleshooting support.
ICES-003
This Class B digital apparatus complies with Canadian ICES-003.
• Operation is subject to the following two conditions: (1) this device may not cause harmful
interference and (2) this device must accept any interference received, including interference
that may cause undesired operation.
NMB-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes: (1) il ne doit pas
produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement
du dispositif.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/tv technician for help.
Note: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference and (2) this device must accept any
interference received, including interference that may cause undesired operation.
CE Statement
Hunter Douglas Window Fashions, One Duette Way, Broomfield, CO 80020, USA
Hunter Douglas hereby declares that the PowerView®Remote Control is in
compliance with the essential requirements and other relevant provisions of
Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio
Equipment Directive (RED) 2014/53/EU. A copy of the DoC can be obtained
online: www.hunterdouglas.com/RFcertifications
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the
property of Hunter Douglas or their respective owners. 4/22