Primex XR User manual

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owners. 6/7/2018
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Wireless Tone Generator - Bell & Tone Scheduling
Troubleshooting Guide
Primex XR 72MHz Synchronized Time Solution

CONTENTS
Wireless Tone Generator Troubleshooting 3
Bells are Not Ringing Per Schedule 4
Bell Tones are Not Going Off 5
Power failure - Wireless Tone Generator 7
Power Outage 8
Transmitter Loses Power & Wireless Tone Generator Does Not 9
Support 10
2Wireless Tone Generator - Bell & Tone Scheduling Troubleshooting Guide

Wireless Tone Generator Troubleshooting
Learn more about common troubleshooting procedures for a XR Wireless Tone Generator.
A Wireless Tone Generator receives wireless time signals from a Primex Transmitter and produces a tone over an
existing PA and/or bell system at precise scheduled times. The Wireless Tone Generator is designed to interface
and be compatible with most available PA or bell systems.
A precise schedule of the tones is created with the Primex Event Scheduler Pro software, which is a Windows-
based application. Once the schedule is created, it's then downloaded to the Transmitter. Schedules are stored in
the Transmitter’s memory and can be easily changed in the future by using the software.
Topics in this section include:
3

Bells are Not Ringing Per Schedule
Problem
Wireless Tone Generator is setup correctly, downloaded a schedule to the Transmitter, and bells did not ringing
per downloaded schedule.
Cause
The Wireless Tone Generator receives event data from the Transmitter. The process can take up to 20 to 30
minutes for this to occur, which is dependent on how many schedule IDs are in use.
Solution
The Wireless Tone Generator LED screen has an Event LED – this can be used to identify if it has a valid schedule for
the specified ID number. The Event LED goes OFF when it receives an event that is different from the current event
stored in its memory. Once it receives all the events from the Transmitter relating to the specified ID, the Event LED
will turn back on – indicating the new schedule has been received in its entirety.
4Wireless Tone Generator - Bell & Tone Scheduling Troubleshooting Guide

Bell Tones are Not Going Off
Problem
Wireless Tone Generator is setup correctly, downloaded a schedule to the Transmitter, and bell tones are not
going off at the facility.
Cause
A Wireless Tone Generator (WTG) provides a contact closure and/or an audio output for a tone on a balanced or
unbalanced input. If all looks well as far as the Transmitter and WTG unit, then it is recommended to verify the
unit/circuit the WTG is connected to.
Solution
Follow the test procedures below that apply to the system's integration configuration.
Configuration: hardwired bell circuit that is wired through the Wireless Tone Generator contact closure relay
1. Complete a test closure from the WTG (specified by model below)
lWireless Tone Generator with LED menu: scroll through menu to test to close the relay and push middle button
to stop the test state.
lWireless Tone Generator with three red dials: press and hold the test button to close the relay and release
button when complete.
3. If rings, then the circuit is wired correctly - check schedule ID and schedule info on Transmitter schedule.
4. If it does not ring, can you hear a click signifying the relay is trying to change state? If it does not ring, contact
Primex. It may be required to try shorting the wires on the terminal to verify if it's the external circuit or the
relay. Make sure this is done with a certified electrician, as it could be high voltage.
5. If the issue is determined to be the bell circuit, have a certified electrician look into the issue and fix accordingly.
Configuration: Wireless Tone Generator is connected to a third-party PA system.
1. Complete a test closure from the WTG (specified by model below)
5

lWireless Tone Generator with LED menu: scroll through menu to test to close the relay and push middle button
to stop the test state.
lWireless Tone Generator with three red dials: press and hold the test button to close the relay and release
button when complete.
3. If rings, then the circuit is wired correctly - check schedule ID and schedule info on Transmitter schedule.
4. If it does not ring, can you hear a click signifying the relay is trying to change state? If it does not ring, contact
Primex. It may be required to try shorting the wires on the terminal to verify if it's the external circuit or the
relay. Make sure this is done with a certified electrician, as it could be high voltage.
5. If the issue is determined to be the PA, have a certified electrician look into the issue and fix accordingly (if high
voltage).
lCould be related to input on the PA – is it hooked up correctly?
lIs the PA powered on properly?
lWas anything changed on the PA that might inhibit functionality (input definitions, priority definitions, etc.)?
lIf the audio output is used, is the cable connected on both ends? Is the correct cable used (balanced vs
unbalanced)?
6Wireless Tone Generator - Bell & Tone Scheduling Troubleshooting Guide

Power failure - Wireless Tone Generator
Symptoms
Wireless Toner Generator experienced a power failure.
Problem
Power failure at facility or power interrupted to device.
Analyze
A Wireless Tone Generator automatically restarts after a power failure. Upon restart, it returns to its normal
operating condition.
NOTE
It's highly recommended that both the Transmitter and the Wireless Tone Generator are plugged into a
UPS backup.
7

Power Outage
Problem
Wireless Tone Generator loses power during a power outage.
Cause
Power failure at facility or power interrupted to device.
Solution
During a power outage, the Wireless Tone Generator does not operate. It has a battery backup that stores
information in its non-volatile memory.
Once power has been restored, the Wireless Tone Generator will resume to its normal operation within a few
seconds. A Wireless Tone Generator automatically restarts after a power failure.
NOTE
It's highly recommended that both the Transmitter and the Wireless Tone Generator are plugged into a
UPS backup.
8Wireless Tone Generator - Bell & Tone Scheduling Troubleshooting Guide

Transmitter Loses Power & Wireless Tone Generator Does Not
Problem
Transmitter loses power, but the Wireless Toner Generator does not lose power.
Cause
Power interrupted to Transmitter.
Solution
Although the Transmitter experienced a power loss, the Wireless Tone Generator will continue normal operation
using its own internal clock and schedule.
On restoration of power to the Transmitter, the Transmitter looks for a time signal from its time source (GPS or
NTP) and on reception of the time signal, the Transmitter begins to broadcast the time signal. In this situation, the
Wireless Tone Generator continues to function normally, but its timekeeping may drift slightly up to 1 second per
day while the Transmitter is off.
9

Support
To obtain additional technical documentation for Primex products, visit the Support area on our website at
www.primexinc.com
You may require Technical Support when you have questions about product features, system configuration, or
troubleshooting. Support services are delivered in accordance with your organization's support agreement, end
user licenses agreements, and warranties, either with a Primex Certified Sales and Service Partner or directly with
Primex.
Support through Primex Certified Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified
Sales and Service Partners offer technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary
contact for all Technical Support inquires.
When contacting Primex Technical Support
Make sure you have satisfied the system requirements listed in your product documentation. Also, you should be
at the computer or device on which the problem occurred, in case it's necessary to replicate the problem.
When you contact Primex Technical Support, please have the following information available:
lCustomer ID/Account Name
lProblem description/error messages
lDevice hardware information
lTroubleshooting performed before contacting Primex
Primex Technical Support
Hours: 8:00 a.m. to 5:00 p.m CST | Monday through Friday
Phone: [phone]
Email: [e-mail] | Web: www.primexinc.com/support
10 Wireless Tone Generator - Bell & Tone Scheduling Troubleshooting Guide