Produits Neptune Rouge User manual

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USER GUIDE
ROUGE
CERTIFICATION ECORESPONSABLE
Our products have been certied ecoresponsible, recognizing Produits Neptune’s initiatives
towards limiting its environmental footprint.
CONSUMER CHOICE
Produits Neptune is the proud recipient of the consumer choice award.
⳯⬱⬮⬦⬪⬨⬨⬨⬦⬪⬬⬪⬦⬨⬨⳧Ⳳ
Save these instructions for further use.
INSTALLATION • MAINTENANCE
REPAIR • SYSTEM

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Table of Content
INTRODUCTION
Important safety information............................................................................ 2
Summary of precautions................................................................................... 2
Important information to be conserved............................................................ 2
INSTALLATION
Tools and Materials.......................................................................................... 2
Preparation ....................................................................................................... 3
Installation (freestanding bathtub 1-piece)...................................................... 3
Installation of drop-in....................................................................................... 3
Installation (freestanding bathtub 2-pieces).................................................... 4
MAINTENANCE
Regular cleaning............................................................................................... 5
REPAIR
Stains................................................................................................................ 5
Small scratches ................................................................................................ 5
Major damage repair........................................................................................ 5
TROUBLESHOOTING
Problems and solutions .................................................................................... 5
SYSTEMS
Installation........................................................................................................ 6
Operation.......................................................................................................... 7
Troubleshooting ................................................................................................ 7
WARRANTY ............................................................................................. 8
IMPORTANT SAFETY INFORMATION
CAUTION: Always be prudent when using your bathtub and electrical appliances.
CAUTION: Risk of injury or material damage.
Please read all instructions before beginning installation, including the requirements stated
below. Follow all recommendations and plumbing codes.
DANGER: Risk of drowning for children. To reduce the risk of accidental drowning, do not
let children use the bathtub unattended.
SUMMARY OF PRECAUTIONS
It is strongly recommended that you follow these guidelines:
• Do not operate electrical appliances (telephone, television, radio, hairdryer, etc..) within 1.5 meters
(5 ft) of the bathtub.
• Never leave children unattended in the bathtub.
• To avoid damaging the nish of the bathtub, do not use abrasive cleaners.
• The water temperature must not exceed 40° C (104° F). Bathtub water in excess of these
temperatures may be hazardous to one’s health.
• It is important to mix the essential oils before introducing them into the bathtub. Mix the essential
oils with emulsiers (milk powder, shampoo, honey or liquid soap). DO NOT mix essential oils with
milk, Epsom salts, Aloe gel or baking soda, as these products do not mix with oil. Improper use could
result in skin irritation and damage to the bathtub. Please read the instructions carefully before use.
Rinse the bath very well after each use. Essential oil is very abrasive and their utilisation is at risk
of the user.
IMPORTANT INFORMATION
Note: Always keep your original receipt.
Date of purchase: Name of the retailer:
Description of the bathtub:
Serial number and model name on the Produits Neptune Rouge logo: ____________________________________________________________________________________________________
REQUIRED TOOLS
• Level
• Goggles
• Tape Measure
• Caulking Gun
REQUIRED MATERIALS
• Silicone bathroom caulking (mildew resistant)
Thank you for choosing a quality Produits Neptune Rouge product.
Your condence in us is of paramount importance to the success of
our company.
You are now the proud owner of a Produits Neptune Rouge bathtub,
a premiere product that will provide you with years of pleasure and
relaxation if installed and maintained correctly.
Please read the safety, installation and maintenance instructions
found in this guide. We highly recommend installing this product
with the assistance of a specialist, in accordance to local codes,
guidelines and government regulations.

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PREPARATIONS
Before installing a new Produits Neptune Rouge bathtub, we strongly recommend following the
installation checklist and hiring a certied plumber to handle the installation.
Visually inspect the bathtub to make sure it has not been damaged during transport. In case of damage,
do not proceed with the installation.
Make sure the bathtub is the model that you ordered, that its dimensions are correct and that the
location of the drain corresponds to the plans.
Ensure that the oor of the bathroom is level and it is able to withstand the weight of the bathtub once
lled with water (about 450 kg or 1000 lb). THE FOUR LEGS OF THE BATHTUB SHOULD BE IN CONTACT
WITH THE FLOOR.
To protect the bathtub during instalation, cut a piece cardboard in the package and place it in the
bottom of the bathtub.
If your bathtub has a protective plastic lm, do not remove it before having nished the installation. If
necessary, remove the lm temporarily in order to install the faucets. Also remove the lm from where
it may remain stuck, or lodged post installation. to remove the lm, soak a cloth with isopropyl alcohol
and wipe the entire surface of the adhesive lm.
If the bathtub is equipped with adjustable metal legs, they must rst be installed by screwing them into
the metal opening beneath the bathtub.
INSTALLATION OF A FREESTANDING BATHTUB (1-PIECE)
AND DRAIN
1. Clear and clean the space around where the bathtub will be positioned so as to avoid damage to
the bathtub during installation.
2. Check the level and the strength of the oor where the bathtub will be positioned. A bathtub
lled halfway with water can weigh up to 450 kg (1000 lb) and the oor must be strong enough to
support this weight.
3. The basic installation of plumbing (pipes and drain/water supply) must be performed by a qualied
plumber prior to installation of the bathtub.
4. To hook the drain to the oor drain, we strongly suggest to have an access underneath
the bathtub or to use a oor drain specic for this installation (type 123-Connect D111).
In this case, please refer to its installation guide.
5. If installing a deck-mounted faucet, do so at step 10 of this guide.
6. Temporarily set the bathtub in its intended location, ensuring that the drain hole is aligned to the
oor drain and then draw the contour of the bathtub on the ground.
7. Check the level and adjust if necessary by screwing or unscrewing the legs beneath the bathtub
(maximum adjustment of 1" - 25 mm) and ensuring that the bathtub is always resting on all four
legs while minimizing the space between the skirt and the oor (the skirt can rest on the oor but
shall in no way support the weight the bathtub).
8. Lock the bathtub legs into position by tightening the adjoining nut once an accurate acceptable
level is conrmed.
9. Lay the bathtub on its side having previously laid cardboard packaging the ground to protect the
surface of the bathtub. Be sure to use a piece of cardboard without staples to avoid damaging the
surface the bathtub.
10. Tighten the seal ring of the oor drain to the end the drain and if necessary, install the faucets
using the its installation guide.
1. Plug
2. Cap Seal
3. Opening Mechanism
4. Strainer
5a. Putty ring
5b. Seal
6. Mounting Nut
7a. Drain pipe (1.5’’)
7b. Gasket
7c. Tightening Nut
11. Apply a bead of silicone to the entire circumference of the skirt and the bathtub legs. We also
recommend setting circle of silicone to seal the drain.
12. Place four (4) pieces of wood ¾" thick inside the footprint on which to temporarily rest the
bathtub.
13. Raise the bathtub and then put it back down again, ensuring alignment over the vertical drain,
without moving the drain and making sure the bathtub rests on the wooden blocks.
14. Remove the wooden blocks one by one to correctly place the bathtub in its resting place aligned
to the drain.
15. Screw the rings of the drain by tightening properly.
16. If necessary, add silicone to the location of the pieces of wood, clean surplus and erase the trace
marks on the ground
17. Let stand at least 24 hours before use.
DROP-IN INSTALLATION
When the plans call for drop-in installation we recommend the following installation procedure:
NOTICE: The bathtub must be supported by its feet only. The feet must be in contact with the oor at
all times. The rim should only touch the podium and should not be supported.
1. Calculate the height of your podium structure. Remember that the nish material must t between
the lip of the bathtub and the podium structure, so its thickness must be subtracted from the total
height when building your structure (see g. 1).).
2. Frame the podium using 2"x 3" spaced no more than 41cm (16") on center. Remember to provide
adequate support under the rim of the tub and ensure that the framework is level. This framing
must conform to your local building codes (see g. 2).
3. Cut out an opening 15cm x 30cm (6"x 12") in the oor to accommodate the bathtub drain and
overow piping.
4. Sheath the top of the podium using 5/8" thick exterior grade plywood. The plywood should be
attached to the framework using screws.
5. Lift the bathtub onto the podium and align it in the desired position. The outline can now be
traced using a level and pencil as shown in g. 3.
Fig. 1
Fig. 2
Cut out for drain /overow
OR
Fig. 3

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6. Remove the bathtub from the podium, and sketch a cut line 2.5cm (1") inside the outline of the
bathtub (see g. 4). You can use a 1" scrap of wood to simplify this procedure.
7. Drill a pilot hole on the cut line. Cut out the waste following the cut line using a jigsaw (see g. 5).
8. The bathtub overow and drain should now be installed by a competent certied plumber
according to the overow manufacturers instructions, and conforming to local building codes.
9. Clear away and vacuum any remaining debris from inside the podium.
10. Lift the bathtub and set it into the podium. Make sure that it ts properly and that there is
sufcient space for the bathtub overow plumbing. Make any necessary modications before
proceeding with the next step.
11. Level the bathtub lengthwise rst with the adjustable legs and then use the clamping nuts to lock
the height. Glue the shims to the feet and the oor using construction adhesive. NOTE: Do NOT use
nails or screws to afx the feet to the oor.
INSTALLATION OF FREESTANDING BATHTUB (2-PIECES)
For a bathtub with a contour skirt, we suggest that you follow the instructions below.
It is recommended that the installation be done by two people.
The bathtub has been leveled in factory. If an adjustment is necessary, you can use the adjustable feet
by loosening the locknut on each foot, but they must be relocked in position before the nal installation.
1. Temporarily position the entire bathtub in the desired location. If the drain is not preinstalled, mark
its location on the oor so that you can reposition the bathtub correctly in the following steps (Figure
6A). Using a washable marker, draw two lines from the edge of the bathtub to the skirt (Figure 6B) to
establish a reference point for Step 5.
2. An opening of 15cm x 30cm (6” x 12”) needs to be cut into the oor for the bathtub drain and overow
(see g. 6A). Make sure that there are no obstructions in this space
3. Remove only the bathtub, being careful to not move the skirt. Next, draw the interior outline of the skirt
on the oor with a lead pencil to designate skirt location. (Figure 7)
4. Remove the skirt and reposition only the bathtub according to the previously drawn lines.
5. Apply a thin line of silicone under the skirt and put it into place.
6. Position the bathtub, integrate the bathtub into the skirt. Make sure that the two reference lines
drawn are well aligned.
Note: The bathtub must rest on is feet and skirt. The feet should be in contact with the oor and the skirt
with the edge of the bath at all times.
7. Leave the bathtub in this position for at least 24 hours.
Notes: We recommend the two following methods for future service access:
1. Cut an access panel in the oor under the bathtub if circumstances allow.
2. Remove the bathtub from the skirt if required for maintenance.
The structure of this style of bathtub is not designed to sit on the edge, the acrylic skirt and the tub itself
may crack.
A tape with foam can be installed between the skirt and the tub to avoid squeaking. noise.
Fig. 6A
Fig. 6B
Intérieur de la jupe
Intérieur de la jupe
Fig. 7
Fig. 4
Fig. 5
Plywood oor
Plywood oor
Drain
centre
Drain
centre
OR
Skirt interior
Skirt interior

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ROUTINE CLEANING
To protect the acrylic nish from Produits Neptune, it must be cleaned with a mild dish soap such as Dawn
or Sunlight or a specically designed acrylic detergent.
NEVER USE ABRASIVE POWDER (VIM, AJAX, COMET, etc.), PETROLEUM DISTILLATE OR OTHER STRONG
SOLVENTS TO CLEAN THE BATH.
STAIN REPAIR
If you have a particularly resistant stain, you can use isopropyl alcohol to try and remove it (isopropyl
alcohol is toxic, so always follow the safety instructions that come with it and wear rubber gloves).
MINOR SCRATCH REPAIR
Small supercial scratches can usually be removed by using an automotive polishing compound such as
NuFinish or Meguiar’s mirror glaze.
MAJOR DAMAGE REPAIR
Major damage, including chips and cracks in your bathtub, can often be repaired by a qualied techni-
cian. Your Produits Neptune dealer can put you in contact with such a qualied professional.
TROUBLESHOOTING
PROBLEM SOLUTION
Water remains around the bathtub rim or drain.. Check that the installation is level and that the bathtub is sitting rmly on its feet. (Drain slope is built into the bathtub.) Shim with adjust-
ment wedges if necessary
Bathtub bottom moves during use. The bathtub is not sitting rmly on its feet. Shim with adjustment wedges.
Protective plastic lm will not come off. Use isopropyl alcohol.

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SYSTEMS INSTALLATION
Blower must be installed under the oor or in a nearby cabinet.
A minimum space of 2" around the blower is necessary so that the air can be renewed constantly and
thus allow air circulation with the ambient air.
During automatic purge, the blower automatically starts a purge of about 1 minute and a
half, 20 minutes after the blower is off.
SYSTEMS CONNECTION
The electrical connections must be done by a licensed electrician to ensure that your installation is safe
and complies with the applicable building code in your area.
Your system must be connected to an independant 110/120 volt circuit, protected by a class A ground
fault circuit interupter.
*In Canada only: Each electronic component must be connected to the electrical panel by a junction box,
refer to your local electrical code.
RECEIVER MODULE INSTALLATION
System only activates using the remote control.
1. Plug in the cable as show on the drawing.
2. Once it’s connected, the remote control is ready for synchronisation.
SYNCHRONIZATION
1. Once the system has been connected, the remote control must be synchronized with its receiver
module.
2. Switch off the main breaker or unplug the system and switch it on again.
*From this moment, you have 15 secondes to proceed with the synchonization.
3. Press simultaneously on the buttons 2 and 3 of the remote for 4 seconds.
The remote contol is now synchronized and ready to use. If the synchronization is not successful the rst
time,you should resynchronize, starting at Step 2.
The remote control :
- Is completely sealed and waterproof.
- Floats.
- Responds within 15 feet.
- Is equipped with extra long batteries.
IMPORTANT
In order to obtain the best reception, we recommend to not install the receiver module next to the faucets
or metal piping.
Location of the receiver module must be easily accessible from the outside of the bathtub for mainte-
nance.

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PROBLEM SOLUTION
Electronic control fails to operate. • Check the electrical power supply. Reset circuit or replace fuse if necessary.
• Check Ground Fault Circuit Interrupter (GFCI). Reset if tripped.
• If the system has been in operation for a long time it is possible that the thermal protection switch has shut off the motor. Turn off the system and wait 30
minutes for it to cool, then try again.
• Check the connections between the blower and the control module.
• When the circuit breaker is reset or when there is a power failure, synchronize the command with the module.
Motor will not stop/ only some functions on
the electronic control pad are working.
• Let the keyboard dry and check if the problem persists.
Excessive noise from blower. • Most of the noise from your Rouge-Air or Mass-Air system actually comes from the movement of the water.
• Check that the blower is rmly secured.
• Make certain that there are no obstructions close to the intake of the blower, and that it has an adequate supply of fresh air.
Blower runs but no air comes out through
the jets
• Check that the main air hose from the blower to the manifold is properly connected. Reconnect and tighten clamps if necessary.
Air outlets in jet heads are blocked. • If the air outlets of a jet head are obstructed with soap or other residues, ll the tub with water and brush them gently with a toothbrush. Turn the system
ON then OFF several times.
• Remove caps (Mass-Air & Rouge-Air) and ball bearing and clean with cotton swabs. Use a rubber head hammer for reinstallation.
• If the problem persists tap the jet heads with a spoon while the blower is running (Mass-Air system only).
TROUBLESHOOTING
OPERATION

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WARRANTY
Our warranty does not cover damage caused by:
Lightning, re, misuse, neglect, poor maintenance, thermal shock (ames, cigarettes, boiling water ...), damage following to delivery (contact from transport, handling ...), misuse, natural or chemical corrosion.
All alterations or modications on a Produits Neptune Rouge bathtub automatically nullify all warranties. In the event of breakage, Produits Neptune Rouge must be informed within ten (10) days following the damage.
In keeping with manufacturer standards, the warranty is limited to the repair or replacement of the bathtub. No compensation may be claimed from the manufacturer resulting from loss of use, time, income,
miscellaneous fees, inconvenience, materials, workmanship or any costs of removal or replacement of a defective product.
No other agreements or implicit promises are included in this warranty.
PRODUITS NEPTUNE ROUGE QUALITY
Your product has been inspected and tested by our specialists and is compliant
with our high Produits Neptune Rouge quality standards.
UPC
Our products have received UPC certication.
ETL CERTIFICATION
Our products and their components have received ETL certication,
which attests to their quality and reliability.
WARRANTY
Each Produits Neptune Rouge product has been subjected to rigorous
quality controls and we guarantee that it conforms to the highest qual-
ity standards. In order to ensure a trouble-free installation, we strong ly
recommend that you read the installation manual and our warranty terms joined
with the product carefully before beginning any work. Our warranty covers parts
and labor for repairs only and does not cover additional costs related to defective
product replacement.
BATHTUBS
ROUGE ACRYLIC SHELL: Produits Neptune Rouge guarantees that acrylic units are
free of any defects in materials and workmanship under normal use and service
for a period of ten (10) years starting from the initial date of purchase by the
owner/user, contractor, or builder from an authorized dealer.
DRAINS
ROUGE DRAIN: Limited 4-year warranty on nish (parts).
PARTS:
Limited 1-year warranty against manufacturing defects.
SYSTEMS
Limited 10-year warranty (parts and labor) against manufacturing defects; jets,
pipes, ttings, electronic control pads, blowers, black box, remote controls, wir-
ing, etc. and leaks related to manufacturing defects.
Limited 5-year warranty against manufacturing defects related to colored trims
inside the bathtub.
IMPORTANT!
• When a showroom product is sold, the warranty period begins on the date of
purchase from Produits Neptune Rouge by the retailer.
• For commercial use, all products have a 1-year warranty against manufacturing
defects.
• The Produits Neptune Rouge warranty is solely for the personal household use
of the original owner/user and starts on the date of purchase from Produits
Neptune Rouge by the retailer. The warranty will take effect when the original
owner/user presents the original bill of sale. The warranty is not transferable
to subsequent owners. All products replaced or repaired by a qualied and
certied technician during the warranty period will still be covered for the
remainder of the original warranty.
• This warranty shall not apply in the case of non-compliant or incorrect operating
procedures, breakage or damage caused by normal wear and tear, fault, neg-
ligence, abuse, misuse, misapplication, improper maintenance, alteration or
modication of the product, as well as chemical or natural corrosion, re, ood,
or any other fortuitous event. This warranty shall not apply to stains or mal-
functions caused by natural disaster, ferrous water, hard water or salty water.
• Like any product of lasting quality, Produits Neptune Rouge products and
accessories require a certain amount of upkeep to preserve their nish. Clean
your new Produits Neptune Rouge with a mild soap, rinse thoroughly with
warm water, and dry with a clean, soft cloth. Never use cleaning products
containing abrasive agents, ammonia, sodium hypochlorite, bleach, acid, wax,
alcohol, or solvents. Failure to comply with these maintenance instructions
may invalidate the Produits Neptune Rouge warranty.
• No return on products sold in liquidation.
• No warranty on products sold in liquidation.
• No return on products sold more than 3 months ago.
• 1-year guarantee on purchased parts.