ProMOTION EV1 User manual

www.promotion.fitness
USER MANUAL
Version 1.0

CONTENTS
The ProMOTION EV1 3
Product Specifications 3
Classification 4
Contraindictions 6
Warnings 8
Device Overview 9
Using Your ProMOTION EV1 device 15
Menu Overview 27
ProMOTION EV1 App 32
Cleaning, Maintenance & Storage 35
Troubleshooting 37
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THE PROMOTION EV1
Thank you for choosing the ProMOTION EV1. To assure you have the best
experience possible, please be sure to read the entire user manual prior to
use of the product.
The ProMOTION EV1 is a therapeutic product designed to assist in
rehabilitation and recovery. The ProMOTION EV1 combines thermal and
compression therapies and is intended to be used on key muscle sets and
skeletal joints by individuals undertaking sports and general exercise.
The ProMOTION EV1 integrates cooling, heating and compression therapy
in a unique, fully portable system. Compression and temperature are easily
programmed and adjusted at the touch of a button for specific prorgrams
and user needs, with no requirement for water, ice, or heavy equipment.
Please feel free to let us know what you think of our products,
we’d love to hear from you.
[e-mail]
PRODUCT SPECIFICATIONS
Pressure level: Ranges from 20 mmHg up to 75 mmHg
AC POWER INPUT: 100-240V, 50/60Hz, 0.8A.
DC POWER INPUT: 18V, 36W
Operating Temperature: 6 – 40 °C.
Recommended Ambient Operating Temperature: 18 – 25 °C
Recommended Operating Humidity: Non-condensing
Swellaway Ltd.
Great Oak Farm Offices, Mag Lane, Lymm, Cheshire, WA13 0TF, UK
www.promotion.fitness
www.promotion.fitness/resources
ProMOTION EV1 ProMOTION EV1 User Manual User Manual

CLASSIFICATION
This equipment has been tested and complies within the limits for household
and similar electrical devices in EN 60335-1:2012/A11:2014 and EN 60335-2-
32:2003/A2:2015 Low Voltage Directive (LVD 2014/35/EU). These standards
specify the general requirements and conditions to test the domestic safety
of electrical household appliances including defining the classification and
marking of electrical equipment, protection against live parts, heating, leakage
currents, electric strength at operating temperatures, moisture resistance,
resistance to heat and fire, stability and mechanical hazards, internal wiring
and supply connections.
Electromagnetic Compatibility
This Therapy Unit has been approved against the following standards
for Electromagnetic Compatibility (EMC):
• EN 61000-6-2:2019;
• EN 61000-6-3:2007+A1:2011;
• ETSI EN 301 489-1 V2.2.3;
• ETSI EN 301 489-17 V3.2.4
Radio Emissions
This Therapy Unit has been approved against the following standards
for Radio Emissions:
• ETSI EN 300 328 V2.2.2
• EN 62311:2008*
Safety Testing
This Therapy Unit has been approved against the following standards
for Safety testing:
• EN 60335-1:2012/A11:2014
• EN 60335-2-32:2003/A2:2015
The Therapy Unit’s battery pack has been approved against the following
standards for Safety testing:
• UN 38.3
• IEC 62133-2:2017*
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Powered by direct current.
Attention: Consult accompanying documents before use.
Attention: Consult accompanying documents for cautionary
information before use.
Storage temperature limits (-20oC to 35oC).
WEE symbol.
Fragile parts. Handle with care.
Keep dry.
-20oC
35oC
DC
CLASSIFICATION
Ingress Protection
Note that this is a general-purpose product with minimal protection against
water. Always keep the device dry.
Flammable Anaesthetics or Oxygen
The product is not suitable for use in an oxygen enriched environment or in
the presence of flammable anaesthetics.
ProMOTION EV1 ProMOTION EV1 User Manual User Manual

CONTRAINDICATIONS
Caution: Compression therapy using the
ProMOTION EV1 device should
not be used on patients:
• Who are in the acute stages of inflammatory phlebitis in the affected region.
• Who have any current clinical signs suggestive of deep vein thrombosis in the
affected region.
• Who have significant arteriosclerosis or other vascular ischemic disease in the
affected region.
• Who have any significant risk factors or current clinical signs of embolism (e.g.
pulmonary embolus, cerebral infraction, atrial fibrillation, endocarditis,
myocardial infarction, or artheromatous embolic plaque).
• Who have a condition in which increased venous or lymphatic return is not
desired in the affected extremity (e.g., carcinoma).
• Who have decompensated hypertonia in the affected region.
Caution: Cooling therapy using the ProMOTION EV1 device should not
be used on patients:
• Who have reduced skin sensitivity to avoid the potential risk of frostbite.
(e.g. locally anesthetised areas from nerve root compression syndromes,
diabetic patients, patients with circulatory disorders, open wounds or
skin conditions, patients with iron deficiency anaemia, and / or poor
kidney function).
• Who have sensitivity or aggravation to cold (e.g. Raynaud’s syndrome, thyroid
conditions, severe cardiovascular disease, severe hypertension and those whose
joint symptoms are aggravated by use of cold).
• With areas where nerves have become more superficial (e.g. ulnar nerve at the
elbow and the peroneal nerve at the head of the fibular, cold-induced
neuropathy in the axillary nerve and the lateral femoral cutaneous neuropathy).
• Who have known hematological dyscrasias which affect thrombosis (e.g.,
paroxysmal cold hemoglobinuria, cryoglobulinemia, sickle-cell disease, serum
cold agglutinins).
Caution: Compression therapy with the
ProMOTION EV1 device should be used
only under the supervision of a licensed healthcare practitioner on patients:
• Who have a wound in the affected region (the wound must be dressed prior to
use of the
ProMOTION
EV1 device).
• Who have an acute, unstable (untreated) fracture in the affected region.
CONTRAINDICATIONS
• Who are children under 18 years old or patients who have cognitive disabilities
or communication barriers, whether temporary due to medication or
permanent.
• Who have a cardiac insufficiency or congestive heart failure.
• Who have a localized skin condition (e.g. dermatitis, vein ligation,
gangrene, skin graft) in the affected region.
• Who have erysipelas or other active infection in the affected region.
Caution: Cooling Therapy with the ProMOTION EV1 device should be used
only under the supervision of a licensed healthcare practitioner on patients:
• Who have Raynaud’s disease or cold hypersensitivity.
• Who have hypertension or extreme low blood pressure.
• Who have diabetes.
• Who have compromised local circulation or neurologic impairment (including
paralysis or localised compromise due to multiple surgical procedures) in the
affected region.
• Who have rheumatoid arthritis in the affected region.
• Who have known and uncontrolled peptic ulcer (if the affected region is the
abdominal region) since cold therapy applied to the abdomen can cause
increased gastrointestinal motility and gastric acid secretion.
Please note: There may be some instances where your healthcare practitioner
may decide that cold and compression therapy are appropriate for individuals
who have some of the above conditions. This decision is always a clinical
judgment call and must always be made by a suitably qualified practitioner.
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WARNINGS
Monitor the treatment area before, after and during therapy. If any painful
pressure burning, loss of feeling, itching, increased swelling or pain or skin
changes such as an allergic reaction, blisters, increased redness, discoloration
occur, cease usage immediately. Improper placement or prolonged use of the
device could result in tissue damage.
ProMOTION EV1 compression wraps are not sterile; do not place directly
against open wounds, sores, rashes, infections, or stitches.
Monitor the
ProMOTION EV1 device and its components during use. The
product contains electronics. If any burning smell and/or excessive noise is
experienced remove the battery from the device immediately. If a treatment
is in progress cease treatment and remove the device from the patient
immediately.
The
ProMOTION EV1 device contains electronics and should be disposed of in
line with regional disposal regulations. Do not dispose of the device’s electrical
components in normal waste.
Use of the ProMOTION EV1 device in extreme temperature, pressure and
humidity environments may cause reduced device functionality. Do not use
the device on an aircraft.
Handle the ProMOTION EV1 device with care. Never operate the device
with damaged or modified components or if the unit is otherwise not fully
operational.
If you suspect battery leakage, stop usage immediately. Batteries should be
disposed of carefully in line with local authority regulations.
Do not use any cables, charging adapters or accessories other than those
provided by ProMOTION EV1.
The ProMOTION EV1 compression wraps may be available in multiple
configurations, please make sure to use them within accordance of the
varying user guides.
Do not cover the air vents of the ProMOTION EV1 device. This may cause the
device to overheat.
Do not use the device whilst asleep
Do not use in damp or wet environments. Exposure to rain may
damage the device.
DEVICE OVERVIEW
The ProMOTION EV1 includes the following items; a user manual, a Therapy unit,
a Pump unit, two batteries, an AC charging adaptor, a SM/MD Compression wrap,
a MD/LG Compression wrap and a universal strap.
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A - Therapy Unit
B - Compression Pump Unit
C - Battery pack (x2)
D - Small/Medium Compression wrap
E - Medium/Large Compression wrap
F - Universal strap
G - AC Charging adaptor
H - Bladder bung (1 per Compression wrap)
Not shown - ProMOTION EV1 User Manual
AB
H
H
C CG
D
E
F
ProMOTION EV1 ProMOTION EV1 User Manual User Manual

DEVICE OVERVIEW
Therapy Unit
The ProMOTION EV1 Therapy Unit features a multifunction interactive keypad
and LCD display. The keypad can be used to power the unit on, select a program
mode, start or stop a program and to power the unit down.
The LCD display indicates; power status, program selection, program status and
error messages.
The Therapy Unit also contains a Pump Connection Port located adjacent to the
LCD display. This is used to connect to the Pump unit.
DEVICE OVERVIEW
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Power ON / OFF
/ Select menu
Go back
Next menu (Down)
Next menu (Up)
Pump
connection port
(Not for charging)
LCD display
Interactive keypad
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ProMOTION EV1 ProMOTION EV1 User Manual User Manual

DEVICE OVERVIEW
Pump Unit
The ProMOTION EV1 Pump Unit features a USB connector and clip for connection
to the Thermal Unit. It also features a bayonet fitting for connection to the
Compression Wrap.
DEVICE OVERVIEW
Battery
The ProMOTION EV1 battery features a battery level indicator and button,
charging port, and eject tab. Depressing the indicator button will result
in the level of charge being indicated.
• 1 LED = 25% charge
• 2 LED = 50% charge
• 3 LED = 75% charge
• 4 LED = 100% charge
USB
connection
Bayonet fitting
Battery level indicator
Alignment slot
Charging port
Battery level button
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ProMOTION EV1 ProMOTION EV1 User Manual User Manual

DEVICE OVERVIEW
Compression wrap
The ProMOTION EV1 Compression wraps feature a cradle for docking the Therapy
Unit and Pump Unit. The wraps also feature an adjustment array and handle for
adjusting the wrap to suit.
Note that two sizes of wrap are supplied with the ProMOTION EV1 system. Small /
Medium (S/M) and Medium / Large (M/L).
Therapy Unit cradle
Pump Unit port
Handle
Adjustment array
USING YOUR PROMOTION EV1 DEVICE
Battery charging and usage
The battery should be fully charged before use to ensure maximum performance.
Follow the procedure below before using the device.
1If the battery is installed in the Therapy Unit, lift the eject latch on the
battery. The battery will spring out.
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2
Push the battery into the Therapy Unit until the battery eject tab clicks,
securing the battery in place.
Precautions
Do not force the battery into the Therapy Unit. Check the battery is
correctly orientated and nothing is obstructing the battery slot.
USING YOUR PROMOTION EV1 DEVICE
2Connect the charger to the battery charging port, then connect the
charger to a mains power supply and turn the supply on.
3The battery level indicator will light up and sequentially pulse to indicate
that charging is in progress. The percentage of charge is indicated by how
many LEDs pulse.
• 1 LED = 25% charge
• 2 LED = 50% charge
• 3 LED = 75% charge
• 4 LED = 100% charge
• Charging is complete when the battery level indicator turns o
4Unplug the charging cable* from the battery charging port once the
battery is charged.
Precautions
Only use supplied charging cable
The battery should never be covered during the charging cycle.
It is recommended that battery charging is ceased once the battery has
reached a fully charged state.
USING YOUR PROMOTION EV1 DEVICE
Battery Installation
1
Orientate the battery with the Therapy Unit. A slot on the battery will
line up with the corresponding feature inside the Therapy Unit.
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Alignment slot
ProMOTION EV1 ProMOTION EV1 User Manual User Manual

USING YOUR PROMOTION EV1 DEVICE
Installing Therapy Unit
The Therapy Unit can be used on its own for the application of heating or
cooling. If you wish to use compression therapy too, the Therapy Unit should
be paired with the Pump Unit and Compression wrap. To do this:
1Align the Therapy Unit with the cradle.
2Locate the slot in the front of the Therapy Unit against the plastic spring,
and push the Therapy Unit forwards (see image below).
3Lower the Therapy Unit down into the cradle.
Allow the spring to push back, locking the Therapy Unit in place.
Precautions
Check the Therapy Unit is secure by pulling it up and away from the cradle.
Do not obstruct the air inlet or exhaust at either end of the Therapy Unit.
USING YOUR PROMOTION EV1 DEVICE
Installing Pump Unit
The Pump Unit attaches to the Compression wrap via a simple bayonet fitting.
To attach it:
1Align the Pump Unit with the port on the cradle. Align the pips on each
component (see image below).
3
Start to rotate the Pump Unit clockwise. The bayonet will
begin to engage.
continues overleaf
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ProMOTION EV1 ProMOTION EV1 User Manual User Manual
2
Gently support the compression wrap under the bayonet

USING YOUR PROMOTION EV1 DEVICE
Installing Pump Unit
3
Continue to rotate the Pump Unit, until it is inline with the Therapy Unit.
USING YOUR PROMOTION EV1 DEVICE
Fitting Compression wrap
Precautions
Do not over tighten the Compression wrap around the limb. The wrap
will secure itself when inflated.
1Carefully locate the assembly by placing the Therapy Unit over
the injury site.
2
Wrap the Compression wrap comfortably around the limb - It should be
secure enough not to slip, but not tight.
3
Locate the wrap handle into the adjustment array, securing the wrap
assembly in place.
4Push the Pump unit cable and clip into the USB port on the Therapy Unit until
it clicks into place.
Precautions
Check that the Pump Unit fits the bayonet port correctly before use.
The Pump Unit should be ‘parallel’ with both the Therapy Unit and the cradle.
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ProMOTION EV1 ProMOTION EV1 User Manual User Manual
USING YOUR PROMOTION DEVICE
Powering up and using the device
The ProMOTION EV1 device is now ready for use. Use the keypad to turn the
device on, navigate the menus, and turn the device off again.
1Press and hold the ‘Select’ button to power the Therapy Unit on.
Release the button once the display lights up.
2Use the keypad to navigate the menus. Pressing the ‘Up’ & ‘Down’ buttons
will cycle through the menus or adjust the levels. Use the ‘Select’ and
‘Go back’ buttons to make a selection or return to the previous menu.
Temperature, compression and duration can be adjusted and selected.
USING YOUR PROMOTION EV1 DEVICE
Fitting the universal strap
1Align the Therapy Unit with the cradle, and push it into place.
2If not already located, push the strap up through the buckle, then pass it
back through the buckle as shown above
3The strap and Therapy unit can now be secured to the body as required
Key pad
Key pad
Display
Display

USING YOUR PROMOTION EV1 DEVICE
Powering up and using the device
3Once you have selected a program, press ‘Select’ to begin. A timer will
appear in the display counting down the time to program completion,
while the keypad will light up blue or red depending on the chosen
temperature. To pause or stop a program, hold the ‘Go back’ button until
the on-screen padlock displays as open. Then press the button again to
stop the program.
NEED SCREENSHOTS HERE
4The Compression wrap will start to deflate before the end of the
program. Once the program is complete, the device will revert to standby
mode and the wrap can be removed. Once the wrap has deflated, gently
pull the handle free of the sizing array.
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ProMOTION EV1 ProMOTION EV1 User Manual User Manual
1Press and hold the ‘Select’ button to turn the Therapy Unit off.
USING YOUR PROMOTION EV1 DEVICE
Powering down
Power ON / OFF
/ Select menu
Go back
Select next menu (Down)
Select next menu (Up)
Key pad Display

1Squeeze and gently pull the Pump connection clip to remove it. Then rotate
the pump anticlockwise to remove it.
USING YOUR PROMOTION EV1 DEVICE
Removing the pump and therapy unit
2Push the Therapy Unit forwards while lifting it out of it’s cradle.
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Precautions
Do not attempt to remove the wrap while it is inflated. Wait a few
seconds after the device has switched off to allow the air pressure to drop.
ProMOTION EV1 ProMOTION EV1 User Manual User Manual
MENU OVERVIEW
The ProMOTION EV1 menu system enables you to create and repeat new
therapy programs, and access pre-designed routines.
Use the keypad to navigate to each menu. Pressing the up or down keys will
adjust the setting. Once you are happy with your choice, press ‘Select’ - the
device will retain your input.
After powering up, the Therapy unit will display a series of menus enabling you
to operate and program the device. ‘New’, ‘History’ and ‘ Programs’ give access
to new, old and pre-programmed routines:
New
Selecting ‘New’ will create a new program, where
temperature, program duration and compression
levels can be amended to suit.
History
Selecting ‘History’ allows you to access previously
completed programs.
Power ON / OFF
/ Select menu
Go back
Select next menu (Down)
Select next menu (Up)

Programs
Selecting ‘Programs’ allows you to access pre-defined
programs, such as those created by a Physiotherapist
or other Healthcare professional.
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MENU OVERVIEW
Battery low
The battery does not have enough charge to
complete a program. Please remove it for charging.
Padlock (open) - Device unlocked
This menu displays when the device is unlocked.
Press ‘Go back’ again to stop the program.
Padlock (closed) - Device in use
During a program, this screen in displayed. Press and
hold ‘Go back’ to unlock the screen. Press ‘Go back’
again to stop the program.
Locked
The device is under control of the app.
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ProMOTION EV1 ProMOTION EV1 User Manual User Manual
MENU OVERVIEW
New - Selecting ‘New’ will create a new program, where temperature,
program duration and compression levels can be amended to suit:
1Use the keypad to navigate to each menu (Temperature, Duration,
Compression).
2Press ‘Up’ or ‘Down’ to adjust the setting.
3Press ‘Select’ to proceed to the next menu.
4Once you are happy with your choices, press ‘Select’ to proceed
to the summary page. Press ‘Select’ to initiate the program.

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MENU OVERVIEW
History - Selecting ‘History’ gives access to the last 10 previously completed
programs. Note that the ProMOTION EV1 App gives further access - up to 100
programs:
1Pressing ‘Up’ or ‘Down’ allows the user to view the program details.
2Press ‘Select’ proceed to the summary screen.
3Press ‘Select’ to initiate the program.
Programs - The ‘Programs’ function gives access to pre-programmed therapies.
10 slots are available, the first 3 of which are default programs created by
ProMOTION (see next page). Programs created in the ProMOTION EV1 App can
be saved in the remaining slots:
1Select ‘Programs’, then press ‘Up’ or ‘Down’ to choose a program.
2Press ‘Select’ to view a program’s details. Contrast therapies will display
each cycle as a number e.g. 01/05, with the details of each cycle displayed
to the left of the screen.
3Press ‘Select’ proceed to the summary screen.
4Press ‘Select’ to initiate the program.
ProMOTION EV1 ProMOTION EV1 User Manual User Manual
Precautions
Please do not remove components from each other while the device
is in use. Doing so may cause inadvertant system error.
If the Pump connection cable or Pump Unit are disconnected at any
stage, simply reconnect it. The Pump Unit will take a few moments to
recalibrate before continuing the program.
The Therapy Unit will not recall incomplete or interrupted
programmes. If the battery is removed during a program, the
device will reset from startup.
Please note that using the system in an environment with a high or low
ambient pressure or temperature may affect the ability for the unit to
provide adequate cooling, heating or compression.
Excessive movement during a program is not advised, as this can alter
pressure in the compression system, causing ineffective treatment.
Failure to properly follow the set-up instructions may result in
inadequate therapy. Ensure all components are present before use.
Power the Therapy Unit down before removing it from the cradle.
It is recommended that the
ProMOTION EV1 device is disassembled
and placed back into protective casing for storage transport.
1Cold: 6°C, 75mmHg for 20 minutes.
2Hot: 40°C, 30mmHg for 20 minutes.
3Contrast: Cycles between 6°C @ 75mmHg and 40°C @ 30mmHg
for 20 minutes
Default Programs

PROMOTION EV1 APP
The
ProMOTION EV1 App allows the user to create and store customised
therapy programs, targeting specific temperature zones or compression levels,
and also giving the user the ability to create and use contrast therapy cycles.
In addition, the app can be used to create essential user information and notes,
view therapy history, save history logs to PC & Mac, and share files on Android
and iOS.
To access this functionality, you must first connect the Therapy Unit to
your app device:
Bluetooth connectivity
1Turn the Therapy Unit on, and initiate the
ProMOTION EV1 App.
2In the app, search for your device.
3Select your device from list and wait until it connects - your device screen
will be locked out once connected.
Using the App
From the Home screen, the app will display a series of options:
• Select ‘Default Program’ to select a predefined program.
• Select ‘New Program’ to define your own program.
• Select ‘Program History’ to access previously completed programs.
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PROMOTION EV1 APP
Default Programs
The ProMOTION EV1 device and app allocates ten program slots. Three of these
are default programs created by ProMOTION EV1, the rest are available for
users to create their own programs for use at a later date. Programs created
here are automatically saved when you initiate them.
Programs 1-3
1Select a program slot - the app will display the parameters of the program.
2Press the ‘Select’ button to start your program.
Programs 4-10
1Select a program slot.
2Select ‘Fixed’ or ‘Contrast’ from ‘Program Type’*.
3Name your program.
4Create the parameters of the program - Select a menu and use the up and
down keys to adjust the setting.
5Press ‘Select’ to start your program.
* Note that Contrast Therapy provides multiple cycles with the opportunity to
tailor each cycle depending on your requirements.

PROMOTION EV1 APP
New Programs
The New Program option in the ProMOTION EV1 App allows the users to create
a program from scratch. These can be later saved using the app:
1Select ‘New program’.
2Select ‘Fixed’ or ‘Contrast’ from ‘Program Type’.
3Create the parameters of the program.
4Press ‘Select’ to start your program.
Program History
The ProMOTION EV1 App allows you to access the last 100 program logs
used by the device. To access the list of programs:
1Select ‘Program History’.
2
Scroll through the history logs. They are listed chronologically,
from newest to oldest.
3Tap a program to open it up and review it’s parameters.
4Press ‘Select’ to start the program.
History logs can be downloaded from the app in the form of a CSV file.
To do this select the download button from the program summary page
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CLEANING, MAINTENANCE & STORAGE
Therapy Unit & Pump Unit
The exterior of the device can be cleaned with a soft, damp cloth.
Do not use any solvent-based cleaners or abrasive materials.
Caution: The ProMOTION EV1 is not a waterproof device. Do not apply a direct
stream of any liquid onto the device, submerge it, or allow any liquid to pool on
the device.
Compression Wrap & Strap
The fabric parts of the ProMOTION EV1 can be cleaned with cold water, using a
soft, damp cloth and mild detergent or antibacterial soap.
Do not immerse the wrap in liquid. Use the supplied bung to prevent water
from entering the internal bladder (see image below). Always remove the
Therapy and Pump Units from the Compression wrap before cleaning. If needed,
the plastic parts of the wrap may be cleaned by wiping down with commercial
non-bleach cleaning wipes or hand washed using a very small amount of mild
detergent or antibacterial soap. DO NOT MACHINE WASH. Hang to dry.
Please note: App functionality may change over time

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ProMOTION EV1 ProMOTION EV1 User Manual User Manual
CLEANING, MAINTENANCE & STORAGE
Maintenance
It is recommended to inspect and clean the device twice a week, although
this is dependent on usage. No product maintenance beyond cleaning should
be performed by the user. If your device requires maintenance, please contact
the manufacturer.
Storage
• Recommended storage temperature conditions: 1°C - 35°C (34° - 95°F)
• Relative humidity: 10% - 95% non-condensing.
Battery storage information
• Recommended battery storage temperature conditions: 1°C - 35°C (34° - 95°F)
• Storing the battery at temperatures outside of the recommended range may
negatively affect the life of the battery.
• Store the battery with charge for optimum life. Do not store the battery in a
discharged condition.
Precautions
• It is recommended that the ProMOTION EV1 device is used at Tropospheric
Pressure levels (1.075 Bar). The device should not be used on an aircraft.
• Do not leave the device in direct sunlight. The UV light may damage or
discolour the device.
Error description Possible cause
• Battery charge may be insufficient - please recharge
• Check that battery is correctly inserted into the Therapy Unit
• Check for foreign object contamination in the battery connections
• Battery may be damaged or expired - please contact ProMOTION Customer
services
• Ambient Temperature & Humidity may be outside recommended range -
wait until within range
• If the problem persists, please contact ProMOTION Customer Services
• Battery charge may be insufficient - please recharge
• Ambient Temperature & Humidity may be outside recommended range -
wait until within range
• Battery may be damaged or expired - please contact ProMOTION Customer
services
Therapy Unit will
not turn on or
function as desired
Therapy
Unit will not
achieve desired
temperature
Pump Unit does
not operate as
desired
Compression Wrap
does not inflate as
expected
Battery does not
charge / no lights
displayed during
charging
TROUBLESHOOTING
• Is the Pump Unit connected properly? - Check that the Pump connection
cable is securely plugged into the Therapy Unit
• Is the Pump Unit mounted correctly? Check that the Pump Unit is correctly
mounted to the cradle. The Pump should fit parallel with the bayonet
• Pump Unit may be damaged - please contact ProMOTION Customer services
• Check that the wrap is not damaged or punctured - please contact
ProMOTION Customer services if you require a new wrap
• Is the bladder valve leaking? Ensure the bladder valve is correctly located
into the cradle, and that the Pump Unit is correctly attached to the cradle
• Check that the wrap is not tightly stretched around the limb prior to
inflation - the wrap should only be tight enough to not slip
• If the problem persists, please contact ProMOTION Customer Services
• Check that the charger is correctly inserted into the battery pack
• If the problem persists, please contact ProMOTION Customer Services
Factory reset
A Factory reset will delete the:
• custom treatments
• user info
• user notes
• treatment history and logs.
Hold down ‘up’ button for ten seconds, then
‘down’ button to confirm when prompted

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Email: [e-mail]
www.promotion.fitness/resources
NOTES