ProStart CT-3371 User manual

INDUSTRY CANADA USER NOTICE:
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired operation of
the device.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen
that the equivalent isotropically radiated power (EIRP) is not more than that required for successful
communication.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modifications to this equipment. Such modifications could void the user's authority to operate the
equipment.
Doc#: 110608 Rev: 1.3 © 2011 CT-3371 -FcN- Canada
4BUTTON
AUTOMATIC/MANUALTRANSMISSION
REMOTESTARTER
CT-3371
User Guide
WARNING !
It is the responsibility of the vehicle operator to ensure that their
vehicle is parked in a safe and responsible manner.
1. a) Manual transmission: When leaving the vehicle, it is the user’s
responsibility to ensure that the gearshift lever is in the NEUTRAL
position and the parking brake is engaged in order to avoid accidents
upon remote starting.
b) Automatic transmission: When leaving the vehicle, it is the user’s
responsibility to ensure that the gearshift lever is in “Park” in order to
avoid accidents upon remote starting.
(Note: Make sure that the automatic vehicle cannot start in "Drive".)
2. It is the user's responsibility to ensure that the remote starter is
disabled or put into valet mode before servicing.

P.2 User Guide
Table of Contents
Introduction .............................................................................................................................3
Using the Remote Control...............................................................................................................3
Vehicle Presets.................................................................................................................................3
Heater.............................................................................................................................................3
Windshield Wipers, Radio & Headlights.........................................................................................4
Remote-Starting Your Vehicle.........................................................................................................4
Setting Your Vehicle Into Ready Mode..........................................................................................4
Remote-starting..............................................................................................................................5
Driving Off......................................................................................................................................5
Arming and disarming the starter kill.............................................................................................5
Remote Starter Features..................................................................................................................6
Remote Door Locks .......................................................................................................................6
Remote Trunk Release..................................................................................................................6
Idle Mode........................................................................................................................................6
Valet Mode.....................................................................................................................................7
Panic Mode....................................................................................................................................7
Quick Lockout
TM
.............................................................................................................................7
Cold Weather Mode.......................................................................................................................8
Disable/Enable LED flashing..........................................................................................................8
Constant output..............................................................................................................................8
Advanced Features: Installation-programmable Options............................................................9
Ignition-controlled Door Locks........................................................................................................9
Secure Lock...................................................................................................................................9
Engine Run Time............................................................................................................................9
Turbo Mode....................................................................................................................................9
AUX 1...........................................................................................................................................10
Multi-Car Operation......................................................................................................................10
Poor Transmitting Range Issues ..................................................................................................10
Diagnostics – Parking Light Flash Table .....................................................................................11
PROSTART LIMITED LIFETIME WARRANTY...............................................................................12

User Guide P.3
Introduction
This is a state-of-the-art remote car starter system. The system is packed with advanced features
such as priority access to the driver’s door (commodity features), the Safe Start children safety
feature and SmartStart™.
SmartStart™ is a groundbreaking technology that enables your remote starter features to be
accessed by your smartphone. Features include keyless entry, trunk release, panic, remote
start/stop toggle and alarm notifications
1
. Note: SmartStart™ must be professionally installed. For
more information, see your nearest authorised Directed Canada dealer.
With many advanced functions, this product will satisfy any one of your expectations from high-end
commodity and security systems, without neglecting any standard feature commonly offered by
entry-level starters.
UsingtheRemoteControl
Your Remote Car Starter is equipped with a 4-button multi-channel remote control. It can operate
two independent vehicles equipped with the same Remote Car Starter (see Multi-Car Operation
section (page-10), later in this Guide, for second-car transmitter functions).
The functions of the transmitter are as follows:
LOCK: Locks the doors and
arms the STARTER KILL.
UNLOCK: Unlocks the doors
and disarms the STARTER KILL.
TRUNK: Opens the TRUNK or
activates AUX 3 output.
START/STOP: Remote starts or
stops the engine. Cold WeatherMode
ON if the button is pressed for
3 seconds.
VehiclePresets
Heater
When leaving the vehicle it is recommended to preset the accessory controls in preparation for the
next remote start. Settings for the blower motor (fan), front and rear, should not be left on HIGH. It
is recommended to leave the settings on LOW or MEDIUM instead.

1
Certain conditions apply. See your authorised Directed Canada dealer.

P.4 User Guide
WindshieldWipers,Radio&Headlights
Certain vehicles require the radio and / or windshield wipers and / or headlights circuits to become
energized while running under remote start. When leaving the vehicle you must ensure that the
windshield wipers and headlights switches are OFF. Leaving the headlights switch ON on certain
types of vehicles could cause them to remain ON even after remote starter shutdown, resulting in a
dead battery.
RemoteStartingYourVehicle
SettingYourVehicleIntoReadyMode
If your vehicle has a manual transmission you must read the following indications. The unit must
first be set to Ready Mode in order to start the vehicle by remote. If the unit is not set to Ready
Mode, it cannot remote start the vehicle. Please note that Ready Mode can be enabled by the
remote or the handbrake, depending on the option that was selected by your installer. Therefore,
you must follow the appropriate procedure between the two described below in order to set your
vehicle into Ready Mode.
Once the system is set to Ready Mode, the vehicle can be remote started and stopped at any time.
The system will exit Ready Mode if a door, the hood or the trunk is opened, if the brake pedal is
pressed, if the parking brake is disengaged or if the ignition key is turned to the IGNITION ON
(RUN) position.
To set the system to Ready Mode:
If Ready Mode is enabled by remote If Ready Mode is enabled by handbrake
1. Ensure that all the doors, hood and trunk are closed. Make sure that the gear selector is in
the neutral position.
2. With the engine already running, apply the
parking brake once and release the brake
pedal.
2. With the engine already running, apply
the parking brake twice within 10sec.
Make sure to release the brake pedal.
The parking lights will flash 3 times
quickly and remain lit.
Skip to step 4.
3. Within 20 sec. of engaging the parking
brake, press and hold , or on
the transmitter.
The parking lights will flash 3 times
quickly and remain lit.
-
4. Remove the key: the engine will continue running.
5. Exit the vehicle and close all doors, hood and trunk.
6. Press for approx. 1 second either:
•to lock the doors and shut down the engine;
•to unlock the doors and shut down the engine;
•to shut down the engine without affecting the doors.
7. The parking lights will flash twice to confirm ready mode activation.

User Guide P.5
Remotestarting
Press the button for approximately 1 second. The parking lights will turn ON to inform you that
the Remote Car Starter has received your signal. Approximately 5 seconds later, the engine will
start. The parking lights will remain ON during the pre-programmed run time of the engine.
If your vehicle has an automatic transmission and it does not start at the first attempt, the system
will shut down, wait a few seconds and try to start the engine again. There will be 3 start attempts
before the system gives up.
DrivingOff
With the vehicle running under remote control, press the button to disarm the starter kill (if
installed) and unlock the doors. Enter the vehicle and do the following:
1. Turn the ignition key to the IGNITION ON (RUN) position. (Do not turn the key to the
CRANK position while the engine is running. This would cause the starter motor to re-
engage.)
2. Press the brake pedal to disengage the remote starter unit.
You are now ready to drive off.
Arminganddisarmingthestarterkill
This added security feature will prevent the vehicle from starting with the Ignition key when the
starter kill is armed. If the system was installed with the starter kill option, you will not be able to
start the vehicle with the key unless the system has been unlocked first or put into Valet Mode
(page-7)
Note: If the Starter Kill is installed, the vehicle will benefit from a protection against starter
motor damage that could occur after remote-starting the engine should the user, by force of
habit, turn the ignition key to the CRANK position.
The Starter Kill (if installed) can be configured by the installer either to Passive Mode (so as to arm
automatically) or Active Mode (so as to require the user’s intervention for arming). By default, the
Remote Car Starter is configured to Passive Mode.
Passive mode:
•To arm the Starter Kill, press the button on the transmitter, OR
•In Passive Mode, the Starter Kill will also arm automatically 1 minute (by default) or 3
minutes (if configured this way) after the ignition is turned OFF or once the last door is
closed (if the doors are monitored).
-The LED on the antenna will remain OFF during the countdown preceding the
activation of the Starter Kill.
- Once the activation countdown expires, the LED will flash slowly to indicate that the
Starter Kill is now armed.
•To disarm the Starter Kill, press the button on the transmitter.
- The Starter Kill will automatically rearm itself after 1 minute (by default) or 3 minutes (if
configured this way) if no door is left opened (if the doors are monitored) and the ignition
is not turned ON.
Active Mode:
•To arm the Starter Kill, press the button on the transmitter.

P.6 User Guide
- The parking lights will flash once.
- The LED on the antenna will flash slowly.
•To disarm the Starter Kill, press the button on the transmitter.
- The parking lights will flash twice.
- The LED on the antenna will remain OFF.
RemoteStarterFeatures
RemoteDoorLocks
If your system was installed with the Remote Door Locks option, you will have the convenience of
remote keyless entry.
To lock your doors and arm the starter kill (if installed):
1. Press and hold the button for approx. 1 sec.
2. The parking lights will flash once to confirm that the doors have been locked
To unlock your doors and disarm the starter kill (if installed):
1. Press and hold the button for approx. 1 sec.
2. The parking lights will flash twice to confirm that the doors have been unlocked.
RemoteTrunkRelease
If your system was installed with the Remote Trunk Release option, you can open your trunk by
pressing the button for 3 seconds on the remote transmitter.
IdleMode
Convenience feature: Idle Mode allows you to keep the engine running and the doors
locked while you stop, for example, at a convenience store or for a short delivery.
This feature allows you to let the remote starter take over control of the vehicle (i.e. no Key in the
Ignition Switch) while the engine is running.
If your vehicle has an automatic transmission,proceed as follows to set the system to Idle Mode:
1. With the engine running, make sure to release the brake pedal and press the ,
or button on the transmitter until the parking lights come ON.
2. Remove the ignition key from the ignition switch.
The engine will continue running.
3. Exit the vehicle and close all doors, hood and trunk.
4. Press the , button to leave the doors locked and the starter kill armed.
If your vehicle has a manual transmission, Idle Mode can be activated through the same routine
as that used for Ready Mode (page-4); at the last step, the button is pressed instead of the
other buttons.
Note1: The engine will continue running until the user re-enters the vehicle or until the expiration of
the engine run time.
Note2: If the pre-programmed run-time expires or if the user shuts down the engine by remote
control, the vehicle will enter Ready Mode.
Caution!!! Do not leave children or pets unattended in a vehicle standing in Idle Mode.


User Guide P.7
ValetMode
When the vehicle is in Valet Mode, the remote starter functionalities are disabled. If the vehicle
needs to be serviced, or if you park it indoors, the Valet Mode will prevent the engine from being
remote-started accidentally.
The following feature will put your remote car starter into Valet Mode:
Ignition Valet: This feature allows you to put your system into Valet Mode by using the
ignition key.

ToputthesystemintoValetMode
To put the system into Valet mode using the KEY (Ignition Valet Mode):
1. Insert the ignition key into the ignition switch. Within 10 sec., turn the key 5 times
successively into the IGNITION/RUN and OFF positions.
2. The parking lights will flash 3 times.
3. Turn the ignition OFF.
4. The LED on the antenna will come ON solid to indicate that the vehicle has successfully
entered Valet mode.
ToputthesystemoutofValetMode
To put the system out of Valet mode using the KEY (Ignition Valet Mode):
1. Insert the ignition key into the ignition switch. Within 10 sec., turn the key 5 times
successively into the IGNITION/RUN and OFF positions.
2. The parking lights will flash twice.
3. Turn the ignition OFF.
4. The LED on the antenna will be OFF.
The system will warn you if someone attempts to remote start the vehicle while in Valet Mode:
The parking lights will:
Turn ON then OFF; then
Flash twice.
PanicMode
Note: Panic mode can only be activated if the horn has been adequately configured by the
installer.
In an emergency situation, you can activate panic mode by pressing and holding the or
button for more than 3 seconds, until the horn starts honking. If the vehicle is under a remote start,
the engine will shutdown automatically before setting off the horn. You can stop the horn by
pressing:
(this will lock your doors and deactivate panic mode), or
(this will unlock your doors and deactivate panic mode).
Furthermore, the panic mode can be stopped by activating Valet Mode (see previous section)
* Panic Mode will automatically shut down after 30 sec.
QuickLockoutTM
(Also called Secure Panic.) For fast protection in emergency situations, the system will LOCK all
doors when you press the brake pedal while you hear the sound signal. (Quick Lockout is only
available when panic mode has been set off.)


P.8 User Guide
ColdWeatherMode
If the vehicle has a manual transmission, Ready mode (page-4) should be set before entering
Cold Weather mode. When Cold Weather Mode is active, the engine starts every 2 hours and runs
for 3 minutes (or for 8 or 20 minutes with diesel engines). Cold Weather Mode automatically ends
after 24 hours (or 12 starts).
To enter Cold Weather Mode:
•Press and hold the button for at least 3 seconds
•The parking lights will flash for 2 seconds, pause, then flash three (3) times.
To exit Cold Weather Mode, do any one of the following actions:
•Open the hood.
•Start the engine by remote.
•Turn the ignition key to the IGNITION ON (RUN) position.
•Press and hold the button until the parking lights come ON for 2 seconds, pause,
then flash once.
To verify whether the system is in Cold Weather Mode (automatic transmissions only):
Press the brake pedal:
If the vehicle is in cold weather mode, the parking lights will remain ON while the brake pedal is
pressed.
Disable/EnableLEDflashing
To disable the LED: Press and simultaneously until the parking lights flash
three times.
To Enable the LED: Press and simultaneously until the parking lights flash
once.
Constantoutput
•Pressing and holding the button for more than 3 seconds will lock all doors and will
send a constant pulse as long as the button is held down (maximum of 15 seconds).
This constant pulse can be configured to activate certain functionalities such as rolling up
the windows – Please refer to your installer to see if your vehicle is compatible with
this option.
•Pressing and holding the button for more than 3 seconds will unlock all doors and will
send a constant pulse as long as the button is held down (maximum of 15 seconds).
This constant pulse can be configured to activate certain functionalities such as rolling
down the windows – Please refer to your installer to see if your vehicle is compatible
with this option.


User Guide P.9
AdvancedFeatures:Installationprogrammable
Options
The Remote Car Starter was designed with flexibility and OEM integration in mind. With its
programmable options, this unit can single-handedly control nearly any electrical system in your
vehicle.
Caution: The programming of your system should be left to a professional. Changing any
one of the settings may affect the operation of your Remote Car Starter. Please note that the
following programmable options may require additional parts and labor.
IgnitioncontrolledDoorLocks
This is an added security feature. If your Remote Car Starter was installed with the Ignition-
Controlled Door Locks option, the doors will automatically lock as soon as the ignition key is turned
to the IGNITION ON (RUN) position while the brakes are pressed. The remote car starter will also
lock any door that was unlocked and opened (then closed) the next time the brake pedal is
pressed. When the key is turned to the OFF position, the doors will automatically be unlocked.
SecureLock
(Disabled by default.) Before your vehicle can be remote-started, the factory security system must
first be disarmed. The Secure Lock feature may be required on certain vehicle models with factory
security systems that automatically unlock the doors when the security system is disarmed.
To keep your vehicle protected when the factory security system is disarmed for a remote start,
Secure Lock will relock your doors as soon as the vehicle is started. Once the engine is shut down
by remote or after its runtime has expired, Secure Lock will also rearm your factory security system
and relock the doors.
EngineRunTime
If you have a gas engine, your system can be programmed to run the engine for 3, 15, or 25
minutes (15 min default). If you have a diesel engine, it can be programmed to run the engine for 8,
20, or 30 minutes (20 min default).
TurboMode
If Turbo Mode is configured at installation, it will allow a turbocharger to idle down after the user
leaves the vehicle: the unit will take over the vehicle and keep it running for 60 seconds (or until it
is shut down by remote control), then shut down the engine.
If your vehicle has an automatic transmission, proceed as follows to set the system to Turbo
Mode:
1. With the engine running, make sure to release the brake pedal and press the ,
or button on the transmitter until the parking lights come ON.
2. Remove the ignition key from the ignition switch.
The engine will continue running.
3. Exit the vehicle and close all doors, hood and trunk.
4. Press the button; this will lock the doors and confirm that the vehicle is in Turbo
Mode.
5. The engine will shut down after 60 seconds.
If your vehicle has a manual transmission,follow all steps of the Ready Mode routine (page-4) to
activate Turbo Mode. At the last step,

P.10 User Guide
•Press to lock the doors and have the engine shut down after 60 seconds;
The parking lights will flash 3 times and remain lit.
•Press to unlock the doors and have the engine shut down after 60 seconds;
The parking lights will flash 3 times and remain lit.
•Press to shut down the engine without affecting the doors.
Note: The vehicle will enter Ready Mode once the engine run time expires.
AUX1
Note: This 500 mA negative Aux 1 output can be used for many different applications
Priority door:
This great feature allows the user to unlock solely the driver’s door with a single press of
the button on the transmitter, and to unlock the other doors, if desired, by pressing
the button for a second time.
The output will provide a 1-second negative output when the button is pressed a
second time on the transmitter.
Horn Confirmation:
AUX 1 can be programmed to trigger the horn every time the button is pressed, or
when the button is pressed twice within 3 seconds. When horn confirmation is
activated, panic mode is enabled. If horn confirmation is disabled, panic mode will not
be available.
MultiCarOperation
If this option is configured by the installer, it allows the owner of two vehicles, both equipped with
identical systems, to control both systems with only one remote transmitter. To control the second
vehicle, simultaneously press the button and the button of the function you wish to use:
•Press TRUNK + LOCK: ...........................................................LOCK
•Press TRUNK + UNLOCK:......................................................UNLOCK
•Press TRUNK + START/STOP: ..............................................START
•Press TRUNK + START/STOP:...............................................STOP
•Press TRUNK + START/STOP for 3 sec:................................COLD WEATHER MODE
PoorTransmittingRangeIssues
Many factors may affect the operating range of the transmitter. Some of these are:
•The condition of the battery in the transmitter.
•The operating environment (for example: downtown radio-frequency noise, airports, cellular
phone towers…)
•Metal: any type of metal will affect operating range. This includes the metal in the car.
•The shape of the vehicle can affect range as well; vans in general have an especially poor
range.
•The shape of the roof and A-pillars brings about considerable radio-frequency deflection (in this
case the signal from the remote control). As a result, the direction in which the vehicle is facing
in relation to the remote control can affect the range. Straight on – standing in front of the

User Guide P.11
vehicle – generally gives you the greatest range; the second best performance is from the back.
Using the remote control from either side of the vehicle will usually give the lowest range.
•The range will be significantly lower in a crowded parking lot than in open space.
•Always hold the transmitter high, approximately at shoulder height.
•The operating range will be somewhat lower on vehicles equipped with an aftermarket or factory
alarm.
•Windows and windshields tinted with lead or metallic tints will decrease the operating range.
Diagnostics–ParkingLightFlashTable
Parking lights flashes Description
1
•Doors locked.
•Trunk released.
•Start signal received from the remote.
•Runtime has expired
2 slow •Shutdown by remote
2 fast •Doors unlocked
•Valet mode is deactivated
3 fast •Valet mode activated.
4 fast •Shutdown by brake
•A remote start was attempted while the brake pedal is engaged.
10 fast •Shutdown by hood
•A remote start was attempted while the hood is open.
ON Îtwice •Cold weather mode deactivated
ON Î3 times •Cold weather mode activated.
Solid ON •Engine is running under remote start.
Flash for 30 sec. •Panic mode is triggered.

P.12 User Guide
PROSTARTLIMITEDLIFETIMEWARRANTY
REMOTE STARTERS:
As the manufacturer, DIRECTEDELECTRONICS, CANADA INC. (“Directed”)warrants to the original consumer purchaser only (non-transferable)
that the remotestarter module (control box) shallbe free from defects in materials and workmanship for as long as the original consumer
purchaser continuously owns the vehicle in which the remote starter was originally installed, as specified below:
1) For the first year after the date of purchase, as specified by the date on the original proof of purchase, Directed will replace the
remote starter module freeof charge with a new remote starter module. Consumers shall provide acopy of the proof ofpurchase at
the point of purchase for the exchange to take place. The remainder of the coverage period of the original warranty will apply to the
new module.
2) For the second year after the date of purchase, as specified by date on the original proof of purchase, Directed will replace the
remote starter module freeof charge witha repaired or refurbished remote starter module.All product returns to Directed for
warranty service require aReturn Merchandise Authorization (RMA). This RMA must be issuedprior to returning product to
Directed. Products returned without this RMA number will be refused & returned to you atyour expense. Consumers shall send the
module (only)and a copy of the proofof purchase, freight prepaid, along with their name, address and telephone number,to the
PROSTART SERVICE CENTER for the exchange to take place. MODULES RETURNED TO THE POINT OF PURCHASE AFTER
THE ONE-YEAR REPLACEMENT PERIOD WILL NOT BE ACCEPTED. A module will be returned to the consumer, freight collect,
within 4 weeks of receipt of the module. The remainder of the coverage period of the original warranty will apply to the exchanged
module. Directed will not be held responsible for modules sent without a proof of purchase. Directed will notbe held responsible for
modules lost ordamaged while in transit.
3) For the third year and any consecutive year after the date of purchase,as specified by the date on the original proof of purchase,
Directed will provide to theoriginal consumer purchasera repaired or refurbished remote starter module, for arepair and
shipping/handling chargeof $45.00plus applicable taxes, a cheque or moneyorder made payable to DIRECTEDELECTRONICS,
CANADA INC must accompany the remote starter module. A module will be returned to the consumer, freight prepaid, within 4
weeks of receipt of the module. Directed will not be held responsible for modules sent without a cheque or money order and/or proof
of purchase. The consumer shouldfollow the same procedureas in (2), and all conditions apply as in (2).
ACCESSORIES:
Directed warrants to the original consumerpurchaser only (non-transferable) that it will replace any Directed accessory part for a one-year period
from date of purchase. Accessories will only be replaced if proven defective in material or workmanship, and if, when the accessory is returned to the
point of purchase, the retailer is provided with a copy of the proof of purchase.
THE WARRANTY IS VOID IF:
1) The product hasbeen damaged, altered in any wayor tampered with, without the explicit written consent of a
Directed technician. For remote starter modules, this includes the opening or removal of the plastic covering of the
module, or the removal oralteration of the barcode labelon the plastic coveringof the module.
2) The product isdamaged due to accident,fire, flood, shippingand handling, misuse,neglect, or other conditions
beyond the control of Directed.
3) The product hasbeen installed or repaired by anyone other than a certified technician.
4) The product has been improperly installed or used.
THE WARRANTY DOES NOT COVER:
1) Batteries.
2) Scratched or worn transmitter cases.
3) Installation and/or removal charges for all remote starter modules and accessories.
4) Shipping and handling charges incurred for product exchange or replacement.
5) Any material damages other than to the product itself.
6) Harnessing, LED lights, switches, inverters, relays, etc.
THIS LIMITED LIFETIME WARRANTY SHALL CONSTITUTE THE SOLE LIABILITY OF DIRECTED FOR OUR PRODUCTS, AND IS IN LIEU OF
ALL OTHER WARRANTIES, EXPRESSED ORIMPLIED. THERE ARE NO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. NO PERSON, FIRM OR CORPORATION IS AUTHORIZED TO ASSUME FOR AUTOSTART ANY OTHER LIABILITY
WITH RESPECT TO THE SALE OR USE OFOUR PRODUCTS. DIRECTED’S LIABILITY, WHETHER BASED ON CONTRACT, TORT,
WARRANTY, STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT
FOR DAMAGE IS THE BASIS OF THE CLAIM. UNDER NO CIRCUMSTANCE WILL AUTOSTART, ITS DISTRIBUTORS OR THEIR AGENTS
BEAR ANY LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIALDAMAGES.
The parties heretoelect that any dispute regarding the present document be submitted to the appropriate Court located in the Province of Quebec,
District of Montreal. The parties hereto agree that this document is governed by and interpreted inaccordance with the law of Quebec. If the
purchaser is located in aprovince of Canada other than Quebec, all matters dealing with the warranty of quality will be governed byand interpreted
in accordance with the law of Ontario. If the purchaser islocated outside Canada, all matters dealing with the warranty of quality will be governed by
and interpreted in accordance with the United Nations Convention on Contracts for theInternational Saleof Goods (the “Vienna Convention”).
PROSTART SERVICE CENTRE / WARRANTY PROGRAM
2750, Alphonse-Gariépy ave
Lachine, QC, H8T 3M2,
Canada
Phone: [phone] (Return MerchandiseAuthorization and/ orWarranty- related questions only)