pyrexx PX-iP User manual

PX-iP GatewayOperating Manual

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Operating Manual: PX-iP - Gateway Operating Manual: PX-iP - Gateway
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EN
The original version of this instruction has
been prepared in German in accordance
with DIN EN 82079-1.
1 Notes on the
operating manual
We are glad that you have chosen our
product and we would like to thank you
for your trust!
This operating manual contains infor-
mation and instructions for safe installa-
tion, commissioning, setup and mainte-
nance, as well as proper operation of the
PX-iP gateway.
The operating manual is intended to in-
crease the reliability and life cycle, and
to help avoid hazards and downtime, or
a loss of warranty claims. It is absolutely
necessary that the operating manual is
read and understood.
For a better readability, the PX-iP gateway
is hereinafter referred to as "gateway"
or "device" and the smoke alarm device
with radio link is referred to as "smoke
alarm device".
1.1 Scope of operating manual
The operating manual only applies for
the gateway .
1.2 Applicable documents
The gateway is used in combination with
the manufacturer's smoke alarm devices
with radio link (e.g., PX-1C). In addition to
this operating manual, also observe:
•The Quick Reference Guide
provided with the device
•The operating manual for
the smoke alarm device
•FAQ for the web app under
the menu item "Help/FAQ"
The operating manual of the PX-iP gate-
way is not provided in printed form with
the device. The current version of this
manual is available at:
pyrexx.com/en/support/download
fPrint out the operating manual in
colour if possible.
Content
1 Notes on the operating manual 3
2 Safety instructions 9
3 Overview 14
4 Commissioning and setting up 16
5 Reset 24
6 Installation variants 26
7 Messages 29
8 Troubleshooting 33
9 Maintenance 44
10 Decommissioning 45
11 Accessories, spare parts
and service 46
12 Glossary 46
13 Technicalspecications 47
14 Alarm and alert tones 49

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1.3 Name plate and identi cation
The name plate of the gateway can be
found on the underside of the device.
Fig. 1 Name plate (sample, information
can deviate)
1.4 CE conformity
Pyrexx Technologies GmbH declares that
the PX-iP gateway is compliant with the
fundamental requirements and other rele-
vant provisions of the following directives:
•Low Voltage Directive 2014/35/EU
•EMC Directive 2014/30/EU
•R&TTE Directive 2014/53/EU
•Environmentally compatible design for
energy-related products 2009/125/EC
•Waste Electrical and Electronic Equip-
ment Directive (disposal) 2012/19/EU
•Restriction on the use of certain haz-
ardous substances in electrical and
electronic equipment 2011/65/EU
in accordance with:
•EN 301 489-1 V1.9.2
•EN 55022
•EN 300 220 V2.4.1
(receiver category: 2)
The CE Declaration of Conformity is
available from the manufacturer under
the following reference number:
k_76680
1.5 Safekeeping of the operating
manual
The operating manual is an important
component of the gateway and must al-
ways be kept at hand near the installation
location.
1.6 Symbols used
Various markings and symbols are used in
the text in the operating manual.
These are explained below.
Warning symbol in warning labels
Additional information and
guidelines
(1) Numbered action steps
fSymbol for an instruction or a
required action
5Result of an action
4Problem associated with an action
•Symbol for a list
Light signal of the signal LED
Length of the signal tone or interval
Volume of a signal tone
Back
Edit
Delete
Main menu

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1.7 Copyright
All rights are reserved, particularly the
rights of duplication, distribution and
translation. No part of this operating
manual may be reproduced in any form,
or processed, duplicated, or disseminated
using electronic systems without written
permission of Pyrexx Technologies GmbH.
1.8 Limited warranty
When used and serviced as intended,
Pyrexx Technologies GmbH warrants a de-
fect-free device only for the original purchas-
er of this product that was purchased either
from PyrexxTechnologies GmbH directly, or
through an authorized reseller, for a period
of 12 years from the date of purchase.The
limited warranty is not transferable and does
not apply to buyers who have purchased
the device from a reseller who is not au-
thorized by Pyrexx Technologies GmbH.
This also applies for online auctions, but is
not limited thereto. Rights arising from stat-
utory regulations remain unaffected by the
limited warranty.
fPlease keep your receipt as proof
that the device has been purchased
from Pyrexx Technologies GmbH or
from an authorized dealer, and as a
proof of purchase date.
This receipt is mandatory for any warranty
claims!The limited warranty will be grant-
ed only if the device is used in accordance
with the operating manual. The limited
warranty does not cover claims resulting
from accidents, misuse, application errors,
negligence, or the warranty exclusion cri-
teria described below.
1.9 Warranty exclusion criteria
Physical/mechanical damage
If the device has been damaged, e.g., the
housing has been broken or the device
has been opened, any warranty claim
shall be forfeited.The same shall apply to
subjecting the device to any form of force,
which does not cause physical damage to
the device, but does cause damage inside
the housing (e.g., the electronics).
Contamination
If the device is externally and/or internal-
ly contaminated by adhering substances
(excessively contaminated), any warranty
claim shall be forfeited. Paint and similar
substances on the surface of the device
and within the housing of the device shall
be considered as contamination.
Moisture damage/corrosion
If the device, and in particular its electron-
ics, are damaged by moisture of any kind,
any warranty claim shall be forfeited.Thus
moistureisnotonlytheexposuretouid,
but also regular, above-average exposure
of the device to humidity (> 70 %). Liquids
and high humidity can damage the elec-
tronics of the device by causing corrosion.
Thermal damage
If the device has been exposed temporari-
ly or continuously to a temperature below
0 °C or above 70 °C, any warranty claim
shall be forfeited.
Excessive rechargeable battery load
The device's rechargeable battery is used
for emergency power supply (e.g., during
a power failure) and it can be recharged a
limited number of times. Excessive device
operation via this rechargeable battery
and premature consumption of the limit-
ed number of charge cycles can cause any
warranty claim to be forfeited.
Observe with the following before sub-
mitting a warranty claim:
fCheck if at least one of the
aforementioned warranty exclusion
reasons is present.
fBear in mind also that there are
sufcienttechnicalcapabilitiesto
determine, when submitting a
warranty claim, whether the device
has really been used as intended,
and therefore if the warranty claim
isjustiedorunjustied.
Pyrexx Technologies GmbH expressly re-
serves the right to charge a person who
makes a warranty claim although at least

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one of the aforementioned warranty ex-
clusion reasons is present, for the costs
associated with the necessary technical
examination of the facts!
1.10 Disclaimer
Except for the limited warranty described
herein, Pyrexx Technologies GmbH as-
sumes no additional explicit or implicit
liability under the applicable statutory pro-
visions.This shall also extend to any liability
in relation to tradability and/or suitability
for a particular purpose under any implied
liability which nevertheless exists under
the law; the after-sales services shall be
limited to the duration of this warranty.
1.11 Limitation of liability
Your rights are limited to the repair or
replacement of this device as shipped.
Pyrexx Technologies GmbH shall accept
no liability for any special, incidental or
consequential damages, including, but not
limited to, resulting loss of revenue, loss of
prots,restrictionsoftheuseofsoftware/
hardware, loss or recovery of data, cost of
substitute equipment, downtime, damage
to property and claims by third parties as
a result of contractual, statutory or tort
recovery claims arising out of warranty,
regardless of any other warranty, limited
or implied by the law, or in the event that
the limited warranty shall not apply, the
liability of Pyrexx Technologies GmbH
shall be limited to the purchase price of
the device.
2 Safety instructions
•Use for smoke alarm devices in
private households and small,
commercially used areas with
typically occurring frequency
of smoke alarms
Note the following when using the
gateway:
fOnly use the device with the power
unit and power cable provided
fUse the device only as intended
and in a technically perfect condition
2.3 Unintended use
The device must not be used for the fol-
lowing purposes:
•Communication with smoke alarm
devices from another manufacturer
•Firealarmsystemasspecied
in EN 54 and DIN 14675
2.1 Representation and display of
warning labels
The warning labels are action-oriented;
they are structured and graded as follows:
CAUTION
Type and source of the risk!
Explanation about the type and source.
fMeasures to prevent the risk.
CAUTION
Potential minor injuries, material or
environmental damage.
2.2 Intended use
The gateway is designed for the follow-
ing purposes:
•Communication with the
manufacturer's smoke alarm
devices (e.g., PX-1C) and relaying
information (e.g., smoke alarm)
to the user via the Internet

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•Testing of the alarm function by
intentionally triggering alarms in
excess of the afore-mentioned
frequencies. If there are more
than 3 smoke alarms per year,
thiscanblockthenotication
function of the gateway
•Monitoring rooms with
foreseeable regular/frequently
occurring smoke development
•Any use that is not expressly
described as permitted in
this operating manual
Exceptions to the above require
a written agreement with the
manufacturer.
2.4 General safety information
The general safety information describes
all measures to ensure safety thematically
and applies at all times.
General information
Neither the gateway nor the smoke alarm
devices connected to it directly transmit
analarmtoanofcialentitythatcanpro-
videhelp(rebrigade).Thegatewayis
subject to strict quality controls during
production. In addition, a function test is
performed before delivery. Nevertheless,
unexpected malfunctions can occur. The
manufacturer is not responsible for timely
forwarding of an alarm and accordingly
accepts no liability if an alarm is not or
forwarded or not promptly forwarded
to the user (e.g., failure of the Internet
connection).
Data security
The device can communicate with smoke
alarm devices and report information (e.g.,
smoke alarm) to the user via the Internet.
Relative to data security, the manufacturer
warrants the following:
•Your gateway sends data via the
Internet with strong encryption
and an individual key
•Personal data is treated with strict
condentialitybyPyrexxDataGmbH
•All information concerning residen-
tial addresses, as well as positions
of smoke alarm devices, is optional
•Forwarding of alarms to systems of
third party providers is only possible
if you make these settings yourself
•The web app does not process
any data concerning the position
of your smartphone, the gateway
or the smoke alarm device
•On request, Pyrexx customer
support will delete your data
from its IT system
Replacing the rechargeable battery
Under some circumstances you must re-
place the rechargeable battery, e.g., if the
provided rechargeable battery is defective
or if the charge cycles have been used up.
CAUTION
Danger of explosion if the re-
chargeable battery is not replaced
properly!
The battery can explode or ignite
due to improper replacement of the
rechargeable battery.This can result in
chemical burns and other burn injuries.
fOnly use the type of rechargea-
ble battery recommended by the
manufacturer (see chapter 13
„Technicalspecications“on
page 47)
fObserve the instructions "Re-
placing the rechargeable battery"
in the FAQ

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External inuences
Externalinuencescancausemalfunctions
and damage to the device as well as the
rechargeable battery.
Protect the device from:
•Moisture
•Cold
•Direct sunlight and excessive heat
(damage to the rechargeable battery)
•Dustandnedust
•Spiders and insect infestation
•Grease
•Nicotine and paint fumes
•Paintnishes(e.g.,wallpaint)
•Adhesives
•Contamination of any kind
Immersion in water
Immersion in water can damage the
device.
fDo not immerse the device in water
Opening the device
The device is a closed system. Any tam-
pering with the device, in addition to the
loss of the limited warranty and statutory
warranties, also means that the device
cannot and must not be used as intended.
fDo not open the device
Exception:
fSeechapter“Replacingthe
rechargeablebattery“onpage11
Sensitive components
The device consists of sensitive
components.
fDo not throw the device
fDo not let the device fall
fD o not exert any pressure on the
device

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3 Overview
3.1 Function
Fig. 2
1
2
3
4
Mode of operation
1 Internet
2 Server
3 Web app
4 "Apartment" with gateway, smoke
alarm device and router
Basic functions
The basic functions of the device are:
•Sending warnings (e.g., smoke alarm)
of the connected smoke alarm
devices, to the user via SMS or email
•Read-out and analysis of
measured data of the connected
smoke alarm devices
Notication
Intheeventofarealarm,thegateway
canrelayanoticationviaSMSoremail.
In the web app you can specify who
receives the alarm (see chapter 4.11
“Notication“onpage22).
The gateway itself does not generate any
alarm signal.
3.2 Controls
The gateway is controlled via buttons
with signal LEDs. You must be able to see
the light signals, even when the buttons
are activated.
IMPORTANT:
Only press the buttons to the point
that you feel a resistance, and keep
them pressed in that position.
2 3 4 51
Fig. 3 Gateway controls
1 Battery compartment
2 Radio button (A) with signal LED
3 Gateway button (B) with signal LED
4 Port for power unit
5 LAN port
Battery compartment
The installed energy reserve (rechargea-
ble battery) is used as to protect the gate-
way from failure during an interruption of
the power supply (e.g., power outage). In
this case the energy supply is assured over
a period of at least 2 hours.
When power supply via the grid connec-
tion is restored, the rechargeable battery
will be recharged.
Radio button (A)
The radio button (A) is used to set up
and delete radio connections between
gateway and smoke alarm devices.
Gateway button (B)
The gateway button (B) has 3 functions:
•Mute in battery mode
•Switch-off after unplugging the
power cable on the device
•Resetting the connection
settings to the router

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Signal LEDs
The signal LEDs in the radio button (A) and
gateway button (B) show status messages
(e.g., at commissioning and set-up).
Connection for the power unit
The mains connection is used for the
energy supply of the gateway via power
unit and power cable. By plugging in and
unplugging the power cable on the device
you switch the gateway on or off (see
chapter4.13“Switchingoffthegateway“
on page 24).
By unplugging the power unit from
electrical outlet, you bring the
gateway into battery operation.
LAN connection
The LAN connection connects the gateway
to the router via the LAN cable. It is strictly
required for the installation.
4 Commissioning and
setting up
The Operating Manual describes initial
installation of the gateway in combina-
tion with smoke alarm devices from the
web app.
fIt is essential that you follow the
action steps in the order given for a
successful installation
fFor other installation types, e. g.
installation of the gateway in an
existing radio group, see chapter 6
„Installationvariants“onpage26
fObserve the notes in the web app
fOnly use the power unit and power
cable included in the shipping
package
fRemovetheprotectivelmfrom
the plug and gateway
4.1 Requirements for
commissioning
Prior to commissioning, ensure the follow-
ing at the installation location:
•Internet connection
•Router with LAN port
•LAN or WI-FI connection
•For WI-FI:
WLAN-SSID (WI-FI name),
password and encryption type
must be available
•At least one PX-1C smoke alarm device
•Gateway in default state
(seechapter5.1“Gatewayreset“
on page 24)
•End device for web app operation:
smartphone, tablet or PC with
Internet browser
4.2 Opening the web app
fOpen the web app in the browser
at www.pyrexx.com/app
4.3 Registering as a user
If you do not have access to the web app
yet,setupyouruseraccountrst.
(1) Enter the registration details
fIn the web app's start-up screen,
click "Register"
fEnter your email address and
choose a password
The email address will be your user
name.
fFornotication,seechapter4.11
“Notication“onpage22
fCheck the "I accept the terms and
conditions of use" check box
fClick "Complete registration"
(2) Conrmtheregistrationprocessin
the email
5Registration successful
4.4 Log-in
(1) In the start-up screen, enter user
name and password
(2) Click "Log in"
5Web app log-in successful
5Empty device list appears

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4.5 Adding a gateway
(1) Click "Add a device"
(2) Assign the gateway to a room
(3) Enter the serial number on the
name plate of your gateway
5"Gateway" is shown as the type and
"Pyrexx" as the manufacturer
(4) Enterthevericationcodeonthe
name plate of your gateway
(5) Click "Save"
5Gateway icon appears in the
device list
4.6 Gateway setup
(1) Click the gateway
(2) Click "Radio group" title, then click
"Gateway functions" button
5You are now in the "Gateway
functions" menu
(3) Set up gateway
fClick "Set up the gateway" and
observe notes
fClick "Continue"
(4) Even if you want to set up a WI-FI
connection, connect the gateway to
the router using a LAN cable
(5) Select LAN or WI-FI connection
For a more stable installation, we
recommend the LAN connection.
fFor a WI-FI connection enter the
WI-FI parameters and click "Save"
4.7 Connecting the gateway
(1) Connect plug with power cable and
plug into power outlet
(2) Connect power cable with gateway
(3) As soon as the signal LED of the
gatewaybutton(B)startsashing
click "Establish connection"
5Message: "The connection attempt
is running.This process can take up
to 3 minutes."
While the gateway is starting up the
LEDs of the gateway button (B) and
the radio button (A) become active
in that order:
Gateway starts:
(B)
Gateway parameter query:
(B)
Normal operation:
(B)
5Gateway is connected with the
router
Radio group query:
(A)
(A)
5No radio group found in learning
mode
5Message: "The connection attempt
was successful"
(4) Click "Installation complete"
5You are in the room sketch
4.8 Creating a radio group with
gateway and smoke alarm devices
The connection between smoke alarm
devices and the gateway is set up di-
rectly on the devices (learning mode).
(1) For a WI-FI connection now re-
move the LAN cable and bring the
gateway to the planned installation
site
(2) Press radio button (A) on the
gateway until signal LED is on, then
release:
(A)
Starting learning mode on the
gateway:
(A)
(A)
(A)

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5Gateway is in the learning mode for
10 minutes max.
Adding a smoke alarm device to a
radio group
IMPORTANT:
a) Do not activate any smoke alarm
device until it is at the intended
installation location.
b) Ensure a minimum distance of
3 m to the other smoke alarm
devices and the gateway.
1
2
4
3
5
7
6
Fig. 4 Smoke alarm device controls
1 Split pin (activation backup)
2 Activation button
3 Magnetic carrier
4 Signal LED
5 Radio button
6 Smoke intake lamellaes
7 Test/Stop button
(smoke alarm device cover)
(1) Remove split pin at the red activation
button of the smoke alarm device
(2) Pushactivationbuttonush
Short acoustic signal
Starting learning mode on the smoke
alarm device:
5Radio group in learning mode for
another 10 minutes
(3) Switch all other smoke alarm devic-
es into learning mode as described
(4) Finalise radio group
fBrieypressashingradiobutton(A)
on the gateway until light goes off
5Radio group is in operation
5No device in the radio group is
ashing
4.9 Network scan
(1) Click the gateway icon
(2) Click "Radio group" title, then click
"Gateway functions" button
(3) Click "Scan network"
5Message: "Network scan in progress"
(4) Wait until network scan has
completed
(5) Click "Network scan complete"
4In the case of an error see chap-
ter7.7“Connectiontosmoke
alarmdevicelost“onpage30
(6) Click "Gateway functions" title,
then click "Radio group" button
5You are now in the "Radio group"
menu

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Assigning smoke alarm devices
to rooms
fAssign each smoke alarm device the
correct room
5Smoke alarm devices have been
assigned to the rooms
4.10 Test signal and measured data
(1) Click to go back to the room
sketch menu
(2) Click the gateway icon
(3) Click "Radio group" title, then click
"Gateway functions" button
(4) Click "Trigger test signal"
5Message:“Testsignalinprogress”
Short acoustic signal from all
installed smoke alarm devices
(5) Click "Test signal complete"
(6) To view the measured data of
a smoke alarm device, click the
smoke alarm device in the "Radio
group" menu
(7) Click "Maintenance" title, then click
"Measured data" button
5Measured data of the smoke alarm
device is displayed
4.11 Noti cation
For the following events the web app sends
noticationstotheuserviaemailorSMS:
•Smoke alarm:
In addition, to the email, an SMS
can also be sent (see FAQ)
•Malfunction (see chapter 8
“Troubleshooting“onpage33)
•Test requirement for smoke alarm
devices and maintenance reminder
Allnoticationsarealwayssenttotheus-
er who created the apartment in the web
app.The email address and mobile phone
number can be changed in the web app
(see FAQ).
For apartments that are self-created you
can set-up a different app user who will
be informed in the event of alarm or
malfunction.Proceedasfollowstodene
this user:
(1) Register the new user as user in the
webapp(seechapter4.3“Register-
ingasauser“onpage17)
(2) Register with your user name
(3) Select the desired apartment
(4) Top right click
5"Apartment" menu opens
(5) Enter user name of the new user in
the"User"eld
(6) Click "Save"
5Theuserwillbenotiedinthe
future
(7) Relay user data to the new user
Under his user account, the user
can enter an email address and the
mobile phone number of his choice.
After changing the password, this
data is only visible to the user.
Inordertoviewthenoticationsof
the smoke alarm device, enter it in
the "Apartment" menu.
4.12 GSM alarming
If there is a connection fault to
the router, the gateway can send
a smoke alarm, as long as GSM
reception is available.
Check GSM reception at the gateway
location,toensurerelayofnotications
even if the WI-FI or LAN connection is
interrupted. Proceed as follows:
(1) With a smartphone, check whether
GSM reception exists at the installa-
tion site of the gateway
(2) Change the location of the gateway
if necessary

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4.13 Switching off the gateway
To switch off the gateway without re-
setting the gateway or the radio settings,
proceed as follows:
(1) Remove power cable on gateway
Cyclic acoustic signal on the
gateway for 30 seconds
(2) Wait 30 seconds
or
(3) Brieypressgatewaybutton(B)
5Gateway is switched off
5With a delay of 10 minutes you will
get the message "Connection to
PX-iP lost"
When you reconnect the power
cable, the gateway is placed in
service again.You will receive an
email stating "Gateway is again
reachable".
5 Reset
In some situations you must execute a
reset to restore the default state, e.g., for
new installation of the radio group after
a move.
5.1 Gateway reset
Prior to the reset, the gateway must be
connected to the power supply.
(1) Start reset
fRemove power cable on the
gateway
Cyclic acoustic signal on the
gateway for 30 seconds
(B)
During this time, the following steps
must be performed in that sequence:
(2) Reset radio module
fPress radio button (A) on the gate-
wayuntilitashes,thenrelease
(A)
(A)
Signal LED of radio button (A)
"Off"
(3) Reset network
fPress gateway button (B) until a long
acoustic signal is emitted, then release
(B)
5Gateway is switched off
5.2 Smoke alarm device reset
In order to re-create the radio group
after the gateway reset, also reset the
smoke alarm devices.
(1) Pull out activation button
(2) Press and hold Test/Stop button for
2 to 3 seconds
Soft ticking for about
2 seconds
(3) Press radio button with splint pin
untilitashes,thenrelease
5The device is in its default state

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6 Installation variants
6.1 Large dwelling units
With each new apartment, by default
the web app creates 6 typical living areas.
For large dwelling units (e.g., kindergar-
tens, dormitories) we recommend add-
ing all rooms in the web app beforehand
(see FAQ).
6.2 Scanning in the serial numbers
With the Android and iOS app, when in-
stalling the smoke alarm devices you can
scan in the serial number of each device
from the name plate (see FAQ) and allo-
cate it to the respective room.The gate-
way takes this allocation into account with
the network scan.
6.3 Shared radio groups and
subgroups
The gateway supports radio networks
with shared radio groups and subgroups
(see operating manual of the smoke alarm
devices). It is always installed as a mem -
ber of the shared radio group so that it is
connected with all smoke alarm devices.
Extension of the radio network
The radio network can be retroactively ex-
tended with smoke alarm devices (see oper-
ating manual for smoke alarm devices).These
changes become visible through a network
scan in the web app
.
6.4 Installation of the gateway in
an existing radio group
To do this you must extend the radio
group. In this regard observe the following:
(1) Observe the installation steps in
chapter4.1“Requirementsforcom-
missioning“onpage16uptoand
includingchapter4.7“Connecting
thegateway“onpage18
(2) Bring the existing radio group (shared
radio group) into learning mode
fPress and hold the radio button
with splint pin on any smoke alarm
device of the radio group, until:
All signal LEDs "Off"
fRelease radio button
5Device max. 10 minutes in learning
mode
(3) Add additional devices
fSeechapter4.7“Connectingthe
gateway“onpage18
(4) Connect plug with power cable and
plug into power outlet
(5) Connect power cable to gateway
(B)
(6) Immediately click "Establish
connection"
5Message: "The connection attempt
is running.This process can take up
to 3 minutes."
While the gateway is starting up the
LEDs of the gateway button (B) and
the radio button (A) are active.
Gateway starts:
(B)
Gateway parameter query:
(B)
Normal operation:
(B)
5Gateway is connected to the router
Radio group query:
(A)
(A)
5After start, the radio button (A) on
thegatewayasheslikethesignal
LED of the smoke alarm device.

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(7) Finalise radio group
fBrieypressradiobutton(A)on
the gateway until the light goes off
5Radio group gateway is in operation
No device in the radio group
isashing
(8) Observe the installation steps in
chapter4.7“Connectingthegateway“
on page 18
6.5 Changing the connection to the
router
After installation you can also select be-
tween LAN connection to the router and
WI-FI connection to the router.
IMPORTANT:
To ensure that the radio group
remains intact, DO NOT execute
radio module reset.
(1) Remove power cable on the
gateway
(2) Only execute the network reset
(seechapter5.1“Gatewayreset“
on page 24)
(3) Set up gateway (see chapter 4.6
“Gatewaysetup“onpage18)
5Router connection is changed
A network scan (see chapter 4.9
“Networkscan“onpage21)is
not required, however to be certain,
it should be executed.
7 Messages
7.1 Smoke alarm
A smoke alarm is sent via email, and SMS
if desired. In the web app it is possible to
exiblyspecifywhowillbenotied(see
chapter11“Notication“onpage22).
While a smoke alarm is active, the web
app shows the development of the
temperature values in the dwelling unit
(see FAQ).
fIn every case, clarify and eliminate
the cause of the smoke alarm
7.2 Smoke alarm has ended
You get this message if the conditions for a
smoke alarm are no longer present.
7.3 Connection to gateway lost
You get the fault message as soon as the
regular signals of the gateway are not
received for 10 minutes. Possible causes
aredescribedinchapter8.6“Errorina
radiofunction(gatewayreachability)“on
page 39.
7.4 Connection to gateway
restored
You get this message, when after loss of
connection(seechapter7.3“Connection
togatewaylost“onpage29)normal
operation is restored.
7.5 Gateway in battery operation
You get this message if the power to the
power unit is interrupted. In this case
there is an emergency supply via the re-
chargeable battery for a period of approx.
2 hours.
All functions of the gateway remain avail-
able in battery operation.
4Gateway goes into battery operation
Regular signal over 1 minute
on the gateway
4Gatewaybutton(B)ashesaslong
as battery operation continues
(B)

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Possible causes:
•Gateway power plug unplugged
•Power outage
•Power unit or cable defective
Remedy:
fRestore the power supply within
2 hours or replace rechargeable
battery (see FAQ)
fReplace power unit or cable if
necessary
7.6 Gateway in network operation
again
You get this message, when after battery
operation(seechapter7.5“Gatewayin
batteryoperation“onpage29)ofthe
gateway the grid power supply is restored.
7.7 Connection to smoke alarm
device lost
Connection problems to smoke
alarm devices are detected individ-
ually with the aid of a network scan
(seechapter4.9“Networkscan“on
page 21).
4If the connection to a smoke alarm
device is interrupted, you will get
an email within the automatic test
interval.
Possible causes:
•Installation location of an
existing smoke alarm device
has been changed
•Smoke alarm devices that have
been added have been mounted
too far away from, or too close
to existing smoke alarm devices
•Therstinstallationwasfaulty,
this is especially possible for
installations without gateway
•Other sources of radio interference
impair the radio communication
•Smoke alarm devices are
defective or switched off
Remedy:
fSeechapter8.7“Errorinaradio
function (smoke alarm device
reachability)“onpage42
7.8 Maintenance reminder
When the last maintenance of the
smoke alarm device of an apartment is
11 months in the past, a reminder is sent
to the person who created the dwell-
ing unit. This message will be repeated
monthly until the executed maintenance
has been documented in the web app.
7.9 Status of the smoke alarm devices
Within the automatic test interval the
gateway reads out the status of the
smoke alarm devices. The result is sent
per email to the user of the web app (see
FAQ for information on the adjustment
possibilities).
This status message alerts the user when
at least one of the smoke alarm devices
provides measured data that soon there-
after will result in acoustic fault messages
(battery status, contamination).
Regardless of the above, the reminder
message concerning the maintenance oc-
curs in accordance with DIN 14676.

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Example of a status message via email
Web app: 3 devices to test
Dear Mr Neumann,
Smoke alarm devices with radio link that you maintain will soon generate acoustic fault
alarms (due to the battery condition or the amount of contamination, see chapter 7 "Fault
and error messages" in the operating manual of the smoke alarm device with radio link).
The list of these devices can be found in the web app under menu item "Devices with need
for testing".
IMPORTANT: Please note that, due to technical reasons, it is possible that there might be
transmission errors of the measured data and, in addition, that there are other reasons which
might make maintenance necessary. For example, this is the case when one of the above
mentioned alarm devices is no longer in its intended installation location or if it is painted
over during renovation work.
Best regards,
Your Pyrexx team
8 Troubleshooting
Problems during commissioning and set-
up are indicated by error messages in the
web app and LED signals on the devices.
Faults during operation are communicated
through appropriate messages (see chap-
ter7“Messages“onpage29).
8.1 Commissioning in the wrong
sequence
4Gateway cannot connect to the
Internet
4Network scan cannot be executed
4Maintenance data cannot be read out
Possible causes:
•Gatewaywasnotaddedrstinthe
web app
•The prerequisite for network scan
is that the gateway must be
correctly connected
•Maintenance data will only be read
out if a network scan was
executed beforehand
Remedy:
fPlace the gateway in service again
and pay attention to the sequence
of installation steps (see chapter 4
“Commissioningandsettingup“on
page 16)
8.2 Error when adding the gateway
4Gateway cannot be created in the
web app
Invalid serial number or
verication code
•Serialnumberorvericationcode
entered incorrectly
Remedy:
fCheck entry and correct if necessary
or
fUse iOS or Android app to scan the
serial number from the QR code on
the name plate

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Gateway of another manufacturer
•Serial number belongs to a
gateway of another manufacturer
Remedy:
fInstall the gateway with the app of
the third-party manufacturer
Gateway not in default state
•Gateway already installed at a
different location
Remedy:
fDelete other installation (see chap-
ter5“Reset“onpage24)
fContact customer support if neces-
sary(seechapter11.2“Customer
support“onpage46)
8.3 Error when connecting the
gateway
4Gatewaybutton(B)ashesat
regular intervals
(B)
4A connection cannot be established
4An error message appears in the
web app
Possible causes:
•No LAN connection or faulty
LAN connection
•Router has no connection to the
Internet
•WI-FI settings are not correct
or complete
Remedy:
(1) Return gateway to default state
(seechapter5.1“Gatewayreset“
on page 24)
(2) Establish LAN connection between
gateway and router (also for WI-FI
installation!)
(3) Check whether the router actually
has a connection to the Internet
fUse a smart phone or PC to call up
a website via the router
(4) For a WI-FI connection, ensure that
WLAN-SSID, password and encryp-
tion type are correct
(5) Set up the gateway again (see chap-
ter4.7“Connectingthegateway“
on page 18)
(6) After establishing a WI-FI connec-
tion the LAN cable can be removed
8.4 Smoke alarm device does not
change to learning mode
4No connection between smoke
alarm device and a radio group
4Radio button (A) is illuminated red
(A)
Smoke alarm device incorrectly
positioned
•Smoke alarm device is installed
too close or too far away from
other smoke alarm devices
Remedy:
(1) Return smoke alarm device to de-
faultstate(seechapter5.2“Smoke
alarmdevicereset“onpage25)
(2) Correct the position of the smoke
alarm device
(3) Activate smoke alarm device
5Smoke alarm device in learning
mode
Radio group no longer in learning mode
•Learning mode will be switched
off after 10 minutes
Remedy:
fReturn the radio group to learning
mode(seechapter4.7“Connecting
thegateway“onpage18)
5Smoke alarm device in learning
mode

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5Gateway in learning mode
(A)
Smoke alarm device not
in default state
•A reset was not executed on the
smoke alarm device prior to
activation
4Radiobutton(A)isbrieyilluminat-
ed green
(A)
Remedy:
(1) Reset of the smoke alarm device in
question(seechapter5.2“Smoke
alarmdevicereset“onpage25)
(2) Reactivate smoke alarm device
Smoke alarm device from
another manufacturer
•Smoke alarm device is an identical
type from a different manufacturer
Remedy:
fEnsure that the manufacturer on
the name plate is identical for all
devices of the radio group
Smoke alarm device is defective
Remedy:
(1) Check whether a different smoke
alarm device in the same position
changes to learning mode
(2) Replace defective smoke alarm
device
(3) Re-teach the replaced smoke alarm
device(seechapter4.7“Connecting
thegateway“onpage18)
8.5 Gateway does not change to
learning mode
4No connection between gateway
and an existing radio group
4Radio button (A) is illuminated red
(A)
Gateway is incorrectly positioned
•Gateway is installed too close
or too far away from other
smoke alarm devices
Remedy:
(1) Execute reset of the radio module
in the gateway (see chapter 5.1
“Gatewayreset“onpage24)
(2) Correct the position of the gateway
(3) Reconnect the gateway, with power
Radio group not in learning mode
4Signal LEDs of the smoke alarm
devicesarenolongerashing
•Learning mode will be switched
off after 10 minutes
Remedy:
fBring the radio group into learning
mode(seechapter6.4“Installation
of the gateway in an existing radio
group“onpage26)
Maximum number of
smoke alarm devices
•Radio group already contains
the maximum number of
smoke alarm devices
Remedy:
fReinstall radio group with a lower
number of smoke alarm devices
Gateway not in default state
•Radio module in gateway was not
in default state
4Radiobutton(A)isbrieyilluminat-
ed green
(A)
Remedy:
(1) Execute reset of the radio module
in the gateway
fRemove power cable on the
gateway
Cyclic acoustic signal on the
gateway for 30 seconds

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(B)
During this time, the following steps
mustbeperformedinthespecied
sequence:
fPress radio button (A) on the gate-
wayuntilitashes,thenrelease
(A)
(A)
Signal LED of radio button (A)
"Off"
(2) Return the radio group to learning
mode(seechapter6.4“Installation
of the gateway in an existing radio
group“onpage26)
(3) Connect power cable to gateway
Start learning mode on the gateway:
(A)
(A)
(A)
5Gateway detects the radio group
and is in learning mode for another
10 minutes
(4) Brieypressradiobutton(A)on
the gateway
Signal LED of radio button (A)
"Off"
5Radio group is extended
Gateway is defective
Remedy:
(1) If it was possible to establish the
connection to the gateway, but the
measures cited above do not func-
tion, contact customer support (see
chapter11.2“Customersupport“
onpage46”)
(2) Replace defective gateway (see
chapter4“Commissioningand
settingup“onpage16)
(3) Dispose of the old device (see chap-
ter10.1“Disposal“onpage45)
8.6 Error in a radio function
(gateway reachability)
4An error message appears in the
web app.
4Procedure (network scan, test signal,
rmwareupdate,readmaintenance
data) cannot be successfully con-
cluded, because the gateway does
not respond.
Gateway is switched off
4Gateway is switched off
Signal LED gateway button (B)
"Off"
Possible causes:
•Gateway has been switched off
intentionally (see chapter 4.13
“Switchingoffthegateway“
on page 24)
Remedy:
fNo additional measures are
required
Gateway damaged
•Gateway shows possible external
damage
(seechapter2.4“General
safetyinformation“onpage10)
Remedy:
(1) Replace damaged gateway
(2) Reinstallthechapter4“Com-
missioningandsettingup“on
page 16 replacement device
accordingly
(3) Dispose of old device (see chap-
ter10.1“Disposal“onpage45)
Gateway without grid power
4Gateway is switched off
Signal LED gateway button (B)
"Off"
•Power outage
•Network power plug is unplugged
and no emergency reserve
(rechargeable battery of the
gateway is dead or defective)