QCY QY19 User manual

Bluetooth Headset
USER MANUAL
Getting Started
Power on
Ear Hook
Ear Tip
Vol +
Vol -
LED
Indicator Light
Multifunction
Button (MFB)
USB
Charging Port

Pairing
Press and hold for
5 seconds
To enter pairing mode, press and hold MFB until the
indicator flashes red and blue alternately.
(The headset will directly enter pairing mode the first time
you turn it on. To enter pairing mode for the next time, you
need to follow the abovementioned steps.)
Available Devices
BLUETOOTH
AM
Bluetooth ON
Detection Functionality
Activated, detectable to devices nearby
Phone Name
Available Devices
Activate the Bluetooth function of your mobile phone,
search and select “QCY-QY19” from the devices list
to connect.
Fitting and wearing
Large×2 Medium×2 Large×2 Medium×2Small×2
Large×2 Medium×2 Small×2
Semi-closed ear tips
(suitable for doing sports)
Ear tips in different sizes
Closed ear tips
(suitable for listening to music)
Ear hooks in different sizes
(used for secure fit)
Gently push the earbud into your ear canal and adjust the
ear hook to get a comfortable fit.

Charging
When the battery level is low, you will see the indicator
flash red and hear a voice prompt.
Factory Reset
Flash red and blue
Press and hold
During charging, press and hold MFB until the indicator
flashes red and blue alternately.
General Functions
Answer/End a call
When there’s an incoming call (indicator flashes blue),
press MFB once; press again to end it.
Press once
Reject a call
When there’s an incoming call (indicator flashes blue),
long press MFB for 1 second.
Long press

Redial last number
When standby, double press MFB.
Note: This function is phone dependent.
Double press
Mute
When on a call, double press MFB.
Double press
Next/Previous track
When playing music, long press Vol +/- for 1 second
Long press
Adjust volume
When on a call or playing music, short press Vol +/- once.
Short press

Available Devices
BLUETOOTH
AM
Bluetooth ON
Detection Functionality
Activated, detectable to devices nearby
Phone Name
Available Devices
Available Devices
BLUETOOTH
AM
Bluetooth ON
Detection Functionality
Activated, detectable to devices nearby
Phone Name
Available Devices
Long press
Multi-point Connection
1.Follow the pairing procedure to connect the headset to
Phone 1 and turn off the headset.
2.Long press MFB to enter pairing mode again. Activate the
Bluetooth function of Phone 2 and search for the headset.
Select “QCY-QY19” from the devices list and click it to
connect.
Phone 2
Phone 1
3.Go back to Phone 1 and select “QCY-QY19” from the
devices list to finish multi-point connection.
Multiple call handling
When you are already on a call, if there’s an incoming call
on the other phone, press MFB to answer the 2nd call and
put the 1st call on hold. You can switch between the two calls
by double pressing MFB.
Play/Pause
When playing music, press MFB once to pause, press again
to resume playing.
Activate voice control
Press MFB for 1 second under standby mode to activate
voice control of your phone.
Transfer voice between headset
and phone
During a call, long press MFB for 1 second.

Product Features
V4.1 Bluetooth version, compatible with over
99% of mobile phones and tablets
CSR Bluetooth chip, ensuring optimal Bluetooth
performance
Light weight(12.7g) and small size, comfortable
and pressure-free wearing
Basic Parameters
Bluetooth Version: V4.1
Charging Time: 2 hours
Standby Time: 155 hours
Bluetooth Profile: HFP/A2DP/
HSP/AVRCP
Model: QY19
Weight: 12.7 g
Operating Range: 33ft/10m
Talk Time: 5 hours
For after-sales service, please contact customer service
of QCY.
Service Tel: [phone]
Product Standard: Q/HL 1-2016
Manufacturer: Dongguan Hele Electronics Co., Ltd.
Website: www.qcybluetooth.com
Address: DaLingYa Industrial Zone, Daojiao Town, Dongguan
City, Guangdong, China (No.5 DaLingYa, Yuehui Rd
-QCY Ecological Garden)
Warranty Card
Warranty period: a limited 12-month warranty applies to our
products.
Free service:
Under warranty, if there is any breakdown caused by
manufacturing defects, please contact our dealers to enjoy free
maintenance. You will always need this Warranty Card and your
receipt or other proof of purchase to claim warranty.
Free maintenance won’t be available under the following
circumstances：
1. Without Warranty Card or intact maintenance label
2. Damage caused by improper disassembly or repair
3. Damage resulting from liquid or dropping, and other artificial
mechanical defects
4. Damage caused by any force majeure
Hazardous Substances
Part Name
Main body
Battery
Ear tips
Accessories
Charging cable
○：shows that the content of hazardous substances in the
homogeneous materials of corresponding part is within the
limitation stipulated in Requirements for Concentration Limits
for Certain Hazardous Substances in Electronic Information
Products (SJ/T11363-2006).
×：shows that the content of hazardous substances in at least
a certain homogeneous material of corresponding part is
beyond the limitation stipulated in Requirements for
Concentration Limits for Certain Hazardous Substances in
Electronic Information Products (SJ/T11363-2006).
APT-X
BLUETOOTH 4.1

Q: I have established connection with my smartphone, but I
am not hearing any sound?
A: Please make sure that you turn up the volume of both
devices. Some smartphone requires you to setup the
Bluetooth headset as an audio output device before sound
is transmitted. Please see the instruction of your smartphone
of details. If you areusing a music player or other Bluetooth
device, please make it supports A2DP stereo music profile.
Q: Why the connection is not stable and cuts out intermittently?
A: Please make sure there are no objects between the
headset and your Bluetooth device; please make sure there
is no radio or WIFI interference nearby.
Q: Can I use the headset while it is charging?
A: No, you cannot use the headset while it is charging.
Q: The headset is not responding no matter what I do.
A: Please try to reset the headset. (see the “Reset”section)
Q: The sound is not very clear/the caller cannot hear my voice
clearly.
A: Please adjust the volume on your phone and headset.
Make sure there is no source of interference nearby.
Stay close to your smartphone.
FAQ/Trouble Shooting Tips
1.Before using the headset, please read the manual carefully
and keep it for future references.
2.The headset need to be fully charged prior to first-time use.
3.If the headset is left unused for over two weeks, please
recharge it periodically.
4.Use only chargers made by qualified manufacturer.
5.If the headset cannot be searched by your phone, please check
whether it is in pairing mode; if left unconnected for a long while,
the headset will exit pairing mode, please re-enter the mode;
if a procedure error of your phone occurs, reboot it; if a
procedure error of the headset occurs, reboot or reset it.
Safety Rules
1.Never disassemble or modify your headset for any reasons to
avoid any damages and danger.
2.Do not store the headset in extreme temperatures (under 0℃
or over 45℃).
3.Avoid using the indicator close to the eyes of children or
animals.
4.Do not use this headset during a thunderstorm to avoid
irregular function and increased risk of electric shock.
5.Do not use harsh chemicals or strong detergents to clean the
headset.
6.Keep the headset dry.