Qlogic QLogic Fibre Channel Switch User manual

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59060-01 B Page i
QLogic Fibre Channel Switch
Event Message Guide
Firmware Version 5.0

Page ii 59060-01 B
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QLogic Fibre Channel Switch
Event Message Guide
© 2000–2006 QLogic Corporation All Rights Reserved Worldwide.
First Published: April 2004
QLogic Corporation, 26650 Aliso Viejo Parkway, Aliso Viejo, CA 92656, [phone] or [phone]
Information furnished in this manual is believed to be accurate and reliable. However, QLogic Corporation assumes no
responsibility for its use, nor for any infringements of patents or other rights of third parties which may result from its
use. QLogic Corporation reserves the right to change product specifications at any time without notice. Applications
described in this document for any of these products are for illustrative purposes only. QLogic Corporation makes no
representation nor warranty that such applications are suitable for the specified use without further testing or
modification. QLogic Corporation assumes no responsibility for any errors that may appear in this document.
QLogic, SANbox, SANsurfer Switch Manager, SANblade, SANsurfer, SANsurfer Management Suite, and
Multistage are trademarks or registered trademarks of QLogic Corporation.
All other brand and product names are trademarks or registered trademarks of their respective owners.
Document Revision History
Release, Revision A, August 2005 Firmware version 5.0
Update, Revision B, December 22, 2006
Revision B Changes Document Sections Affected
Updated logos and page formats All
Update Contact Information 1.3.3

59060-01 B Page iii
Table of Contents
Section 1 Introduction
1.1 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2 Related Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.3 Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.3.1 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.3.2 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3.3 Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Section 2 Events and Event Logging
2.1 Understanding Severity Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Displaying Events using the SANsurfer Switch Manager Event Browser . . 2-1
2.3 Displaying the Events Using the Command Line Interface . . . . . . . . . . . . . 2-2
2.4 Configuring the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.5 Archiving and Downloading the Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.6 Configuring Port Alarm Thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Section 3 Event Messages
3.1 Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Critical Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
3.3 Warning Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
3.4 Informative Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Page iv 59060-01 B
QLogic Fibre Channel Switch
Event Message Guide A
Notes

59060-01 B 1-1
Section 1
Introduction
This manual describes the alarm messages for QLogic Fibre Channel switches
using firmware version 5.x:
This manual is organized as follows:
Section 1 describes the intended audience, related materials, and technical
support.
Section 2 describes event logging concepts including definitions, how to
configure the event log, how to display the event log, and how to download
the event log from the switch.
Section 3 describes the alarm message format and lists the alarm
messages.
1.1
Intended Audience
This manual is for Storage Area Network (SAN) administrators to provide a
reference for switch alarm messages, their meanings, and follow up actions.
1.2
Related Materials
The Fibre Channel Standards are available from:
Global Engineering Documents, 15 Inverness Way East, Englewood, CO
80112-5776 Phone: [phone] or [phone]
Fax: [phone].

1 – Introduction
Technical Support
1-2 59060-01 B
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1.3
Technical Support
Customers should contact their authorized maintenance provider for technical
support of their QLogic switch products. QLogic-direct customers may contact
QLogic Technical Support; others will be redirected to their authorized
maintenance provider.
Visit the QLogic support Web site listed in Contact Information for the latest
firmware and software updates.
1.3.1
AvailabilityQLogic Technical Support for products under warranty is available during local
standard working hours excluding QLogic Observed Holidays.
1.3.2
Training QLogic offers certification training for the technical professional for both the
SANblade™ HBAs and the QLogic switches. From the training link at
www.qlogic.com, you may choose Electronic-Based Training or schedule an
intensive "hands-on" Certification course.
Technical Certification courses include installation, maintenance and
troubleshooting QLogic SAN products. Upon demonstrating knowledge using live
equipment, QLogic awards a certificate identifying the student as a Certified
Professional. The training professionals at QLogic may be reached by email at
[email protected].

1 – Introduction
Technical Support
59060-01 B 1-3
A
1.3.3
Contact Information
Support Headquarters QLogic Corporation
12984 Valley View Road
Eden Prairie, MN 55344-3657
USA
QLogic Web Site www.qlogic.com
Technical Support Web Site support.qlogic.com
Technical Support Email [e-mail]
Technical Training Email [email protected]
North American Region
Email [e-mail]
Phone [phone]
Fax [phone]
Europe, Middle East, and Africa Region
Email [email protected]
Phone Numbers by Language [phone] - English
[phone] - Français
[phone] - Deutsch
[phone] - Español
[phone] - Português
[phone] - Italiano
Asia Pacific Region
Email apacsuppor[email protected]
Phone Numbers by Language [phone] - English
[phone] - (Mandarin)
[phone] - (Japanese)
[phone] - (Korean)
Latin and South America Region
Email [email protected]m
Phone Numbers by Language [phone] - English
[phone] - Español
[phone] - Português

1 – Introduction
Technical Support
1-4 59060-01 B
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Notes

59060-01 B 2-1
Section 2
Events and Event Logging
Messages originate from the switch or from the SANsurfer Switch Manager
application in response to events that occur in the fabric.
2.1
Understanding Severity Levels
Events are classified by the following severity levels:
Alarm – The alarm level describes events that are disruptive to the
administration or operation of a fabric and require administrator intervention.
Alarms are always logged and always displayed on the screen. Alarm
thresholds can be defined for certain port errors to customize when to
generate an alarm.
Critical – The critical level describes events that are generally disruptive to
the administration or operation of the fabric, but require no action.
Warning – The warning level describes events that are generally not
disruptive to the administration or operation of the fabric, but are more
important than the informative level events.
Informative – The informative level describes routine events associated with
a normal fabric.
2.2
Displaying Events using the SANsurfer Switch Manager Event
Browser SANsurfer Switch Manager provides an Event Browser, which displays events
from the switch event log and events that are generated by SANsurfer Switch
Manager itself. The Event Browser formats events by severity, timestamp, source,
type, and description. Events read from the switch event log obtain the timestamp
from the switch clock, while events generated by SANsurfer Switch Manager use
the workstation clock.
The Event Browser can maintain a maximum of 1500 events. Once the maximum
is reached, the oldest events are discarded and replaced with new events. To
display the Event Browser, open the Fabric menu and select Show Event
Browser, or click the Events button on the tool bar. When you close SANsurfer
Switch Manager, all events in the Event Browser are lost. To save events to file
before closing SANsurfer Switch Manager, open the File menu from the Event
Browser window and select Save As. For more information about the Event
Browser, refer to the Switch Management User’s Guide for your switch.

2 – Events and Event Logging
Displaying the Events Using the Command Line Interface
2-2 59060-01 B
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2.3
Displaying the Events Using the Command Line Interface
When you log into a switch through Telnet, the command line interface
automatically displays the alarm history. You can use the Show Alarm or Show
Log command to display the alarm history at any time. New alarm messages are
displayed in the command stream as they occur. Refer to the Installation Guide for
your switch for more information about the Show Log command.
In the command line interface, each message has the following format:
[ordinal][time_stamp][severity][source][message_ID][message_text]
[ordinal] – A number assigned to each message in sequence since that last
time the alarm history was cleared.
[time_stamp] – The time the alarm was issued in the format
day-month-hh:mm:ss:ms-yyyy. This time stamp comes from the switch for events
that originate with the switch, and from the workstation for events that originate
from SANsurfer Switch Manager.
[severity] – The event severity: A–Alarm, C–Critical, W–Warning,
I–Informative.
[source] – The program module or application that generated the event.
Sources include Zoning, Switch, PortApp, EPort, Management Server. Alarms do
not include the source.
[message_ID] – A number that identifies the message using the following
format: category.message_number
[message_text] – The alarm message text
Consider the following Informative level event example from the Switch source:
[1][Wed May 26 12:30:29.965 UTC 2004][I][8400.0022][Switch][Successful login user
(snmp@IB-session6) with admin privilege]

2 – Events and Event Logging
Configuring the Event Log
59060-01 B 2-3
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2.4
Configuring the Event Log
You can customize what events that are recorded in the switch event log using the
Set Log command. With the Set Log command, you can filter the events to be
recorded by component, specific ports, and severity level. You can choose from
the following component events:
E_Port events
Management server events
Name server events
Port events
Switch management events
Simple Network Management Protocol (SNMP) events
Zoning events
Refer to the Installation Guide for your switch for more information about the Set
Log command.
2.5
Archiving and Downloading the Event Log
You can use the command line interface to create a file on the switch that contains
the most recent 200 entries plus the previous 1000 entries. This file can then be
downloaded to the workstation using FTP. To create and download a log file, do
the following:
1. Log into the switch through Telnet and create an archive of the event log.
The Set Log Archive command creates a file on the switch named logfile.
QLogic #> admin start
QLogic (admin) #> set log archive
2. Open an FTP session on the switch and login with the account name images
and password images. Transfer the file logfile in binary mode with the Get
command.
>ftp ip_address
user:images
password: images
ftp>bin
ftp>get logfile
xxxxx bytes sent in xx secs.
ftp>quit

2 – Events and Event Logging
Configuring Port Alarm Thresholds
2-4 59060-01 B
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2.6
Configuring Port Alarm Thresholds
You can configure the switch to generate alarms for selected events. Configuring
an alarm involves choosing an event type, rising and falling triggers, a sample
window, and finally enabling or disabling the alarm. You can configure port alarm
thresholds for the following port events using the SANsurfer Switch Manager or
the command line interface:
CRC errors
Decode errors
ISL connections
Device logins
Device logouts
Loss-of-signal errors
To configure port threshold alarms using SANsurfer Switch Manager, open the
Switch menu in the faceplate display, and select Port Threshold Alarm
Configuration. The Port Threshold Alarm Configuration dialog shown in prompts
you to enable or disable all alarms, select an event, set triggers, set a sample
window and enable or disable an individual alarm. Refer to the Switch
Management User’s Guide for your switch for more information about port
threshold alarms.
To configure port threshold alarms using the command line interface, use the Set
Config Threshold command. Refer to the Installation Guide for your switch for
more information about the command line interface and the Set Config command.

59060-01 B 3-1
Section 3
Event Messages
This section lists event messages from the command line interface and SANsurfer
Switch Manager in message ID sequence by the following severity levels:
Alarm Events
Critical Events
Warning Events
Informative Events
You can look up a message by its message ID or by searching for the message
text. If the message you are looking for does not appear in this section, contact
your authorized maintenance provider.
3.1
Alarm Events
(A1000.000F) (The switch is canceling the hotreset - try again later)
Meaning: You cannot move forward with the hot reset. All applications and
switch resources are backing out of the procedure and returning to
normal operation.
Action: Ensure that the fabric is stable and that no changes are being
made to switch configurations or connections and try again.
(A1000.001D) (Hotreset failed and the switch must be reset normally)
Meaning: The hot reset has failed and left the switch in an indeterminate
state.
Action: Reset the switch.
(A1000.001E) (Hotreset failed and the switch is being reset)
Meaning: There was a failure during the hotreset process, the switch is being
reset normally.
Action: None.

3 – Event Messages
Alarm Events
3-2 59060-01 B
A
(A1003.000B) (Failing release of fabric lock held by switch with domain domain_ID)
Meaning: The local switch is locked as the result of zoning changes being
made by a remote switch.
Action: Wait for the lock to time out and try again.
(A1003.000C) (Fabric Busy, failing lock request from domain domain_ID)
Meaning: The command failed because the fabric is busy with another
command in progress.
Action: Retry the command in 10 seconds.
(A1003.0010) (Segmenting, zoneset zone_set_name not defined)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. The zone set is not
found within the local zoning data base while interop mode is
disabled.
Action: Contact your authorized maintenance provider.
(A1003.0011) (Segmenting, zoneset zone_set_name already active)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. A switch tried to
activate a zone set that is already active while interop mode is
disabled.
Action: Contact your authorized maintenance provider.
(A1003.0012) (Segmenting, zoneset zone_set_name merge conflict)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone sets were discovered in the
local zoning database with the same name, but different
membership.
Action: Contact your authorized maintenance provider.
(A1003.0013) (Segmenting, zone zone_name merge conflict)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone were discovered in the local
zoning database with the same name, but different membership.
Action: Contact your authorized maintenance provider.

3 – Event Messages
Alarm Events
59060-01 B 3-3
A
(A1003.0014) (Segmenting, alias alias_name merge conflict)
Meaning: There is a conflict in the zoning configuration causing the
Inter-Switch Link (ISL) to isolate. Two aliases were discovered in
the local zoning database with the same name, but different
membership.
Action: Reconcile the active zone sets so that the two aliases have
identical membership.
(A1003.0015) (Zoneset Activation received from switch with domain domain_ID failed,
unknown zoneset zone_set_name)
Meaning: A zone set activation received from the named switch failed
because the zone set was not in the zoning database.
Action: Examine the named switch to verify that the zoning database is
correct.
(A1003.0017) (Activation of zoneset by management server failed due to port port_number
out of range.)
Meaning: A zone member defined by domain ID and port was received within
a management server AZSD command with a port number out of
range.
Action: Check management server application zoning configuration to
assure zone members are properly configured.
(A1003.0018) (Hard zone zone_name with non Domain/Port member reverting to Soft
Zone.)
Meaning: An attempt was made to assign a zone member to a hard zone by
FC address or world wide name. Hard zones require that
membership be defined by domain ID and port number.
Action: Redefine the zone member by domain ID and port number.
(A1003.001B) (Failing remote zoning configuration, total zoneset limit would be exceeded)
Meaning: The maximum number of zone sets has been exceeded on the
switch as a result of a zone merge.
Action: Reduce the number of zone sets on the remote switch.
(A1003.001C) (Failing remote zoning configuration, total member limit would be exceeded)
Meaning: The maximum number of zone members has been exceeded on
the switch due to a zone merge.
Action: Reduce the number of zone members on the remote switch.

3 – Event Messages
Alarm Events
3-4 59060-01 B
A
(A1003.001D) (Failing remote zoning configuration, total zones in zonesets limit would be
exceeded)
Meaning: The maximum number of zones in zone sets has been exceeded
on the switch as a result of a zone merge.
Action: Reduce the number zones on the remote switch.
(A1003.001F) (Failing remote zoning configuration, member limit for zone zone_name
exceeded, (size= number_of_zones, limit= maximum_number_of_zones))
Meaning: The maximum number of members for the given zone has been
exceeded as a result of a zone merge.
Action: Reduce the number of members in the given zone on the remote
switch.
(A1003.0020) (Failing remote zoning configuration, total zone limit would be exceeded)
Meaning: The maximum number of zones has been exceeded on the switch
as a result of a zone merge.
Action: Reduce the number of zones on the remote switch.
(A1003.0021) (Failing remote zoning configuration, Zoneset is empty)
Meaning: An empty zone set was included as part of a zone merge and was
rejected.
Action: Modify the zoning database on the remote switch to remove or
correct the empty zone set.
(A1003.0022) (Unable to update security data base with newly activated security
information, Security Save in Progress)
Meaning: Modifications were being made to the security database while a
security set was being activated or deactivated from a remote
switch.
Action: Avoid activating or deactivating a zone set while zoning changes
are being made anywhere in the fabric.
(A1003.0022) (Unable to update zoning data base with newly activated zoneset
information, Zoning Save in Progress)
Meaning: Modifications were being made to the local zoning database while
a zone set was being activated or deactivated from a remote
switch.
Action: Avoid activating or deactivating a zone set while zoning changes
are being made anywhere in the fabric.

3 – Event Messages
Alarm Events
59060-01 B 3-5
A
(A1003.002D) (Zone Merge response indicates failure to merge, Isolating link)
Meaning: The attempt to merge two fabrics failed because each active zone
set contained a zone with the same name, but different
membership.
Action: Edit the affected zone to remove the conflict or deactivate one of
the zone sets.
(A1003.002F) (SW2 Zoning Not Supported by other switch, Isolating link)
Meaning: The inter-switch link isolated because the local switch is configured
for FC-SW-2 compliant zoning (interoperability mode set to
Standard), but the remote switch is not.
Action: Set the interoperability mode on the remote switch to Standard.
(A1003.002E) (Zoning merge has been rejected.)
Meaning: The attempt to merge two fabrics failed because each active zone
set contained a zone with the same name, but different
membership.
Action: Edit the affected zone to remove the conflict or deactivate one of
the zone sets.
(A1003.0031) (Error reading zoneset from activate direct.)
Meaning: A device supporting management server has sent an Activate
Zoneset Direct $(AZSD) command that did not follow the expected
standard layout.
Action: Contact your authorized maintenance provider.
(A1003.0032) (Zoneset zone_set_name failed validity checks (empty or contains empty
zone/alias))
Meaning: The zone set either has no zones or contains a zone or alias
without members.
Action: Add zones and members, or remove the empty zones and aliases
from the zone set.
(A1003.0033) (No memory for command completion)
Meaning: Insufficient switch memory.
Action: Contact your authorized maintenance provider.
(A1003.0034) (Merge failed, total zoneset limit would be exceeded.)
Meaning: A fabric merge failed because the combined number of zone sets
exceeds the zoning database limit.
Action: Remove zone sets from the local switch zoning database to allow
fabric merge to complete.

3 – Event Messages
Alarm Events
3-6 59060-01 B
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(A1003.0035) (Merge failed, invalid zone data received, ISOLATING)
Meaning: A remote switch sent a zone merge that was invalid.
Action: Reconcile interoperability modes on the local and remote switches
so that they are the same.
(A1003.0036) (Merge failed, member limit for zone zone_name exceeded, (size=
member_number, limit= member_limit))
Meaning: A fabric merge failed because the combined number of members
in two zones having the same name exceeds the limit for the
number of members in a zone.
Action: Remove members from the zone on the local switch or the remote
switch so that the combined sum is less than member limit.
(A1003.0037) (Merge failed, Total zone member limit would be exceeded)
Meaning: A fabric merge failed because the total number of zone members
exceeds the zoning database limit.
Action: Remove zone members from the local switch or the remote switch
so that the combined sum is less than member limit.
(A1003.0038) (Merge failed, Total zones in zonesets limit would be exceeded.)
Meaning: A fabric merge failed because the total number of zones in zone
sets exceeds the zoning database limit.
Action: Remove zones from the local switch or the remote switch so that
the combined sum is less than zones in zone sets limit.
(A1003.0039) (Merge failed, total zone limit would be exceeded.)
Meaning: A fabric merge failed because the total number of zones exceeds
the zoning database limit.
Action: Remove zones from the local switch or the remote switch so that
the combined sum is less than maximum zone limit.
(A1003.003A) (Zone Merge conflict for ZoneSet zone_set_name (Zone mismatch for zone=
zone_name, check type or members), ISOLATING)
Meaning: A fabric merge failed because two zones of the same name in two
zone sets of the same name have different membership.
Action: Reconcile the membership in the two zones so that they are the
same.
(A1003.003B) (Incomplete merge request sequence received, unable to process request.)
Meaning: A remote switch sent a merge request that was not understood.
Action: Check the remote switch for configuration errors or equipment
malfunction.

3 – Event Messages
Alarm Events
59060-01 B 3-7
A
(A1003.003C) (Incompatible Zoning mode, Isolating link)
Meaning: The fabric contains switches with a mix of interoperability mode
settings.
Action: Configure all switches in the fabric to have the same value for
interoperability mode.
(A1003.0040) (Zone Member type member_type unsupported.)
Meaning: An invalid zone member type was discovered in a zone. ACL hard
zone membership must be defined by domain_ID and port number.
Action: Correct the member type.
(A1003.0041) (Zoning objects which contain Fibre Channel (FC) Address Members not
being sent to remote switch on save, not supported in this mode)
Meaning: An attempt was made to assign a zone member by FC address
while Interop mode was disabled. When Interop mode is disabled,
zone membership must be defined by world wide name or
domain_ID and port number.
Action: Enable Interop mode or change the zone membership type.
(A1003.0048) (Active Zone Set zone_name no longer in database, please deactivate zone
set if not already in progress (the save will be deferred until zone set no
longer active!)
Meaning: The switch will not allow you to delete a zone set from the zoning
database that has the same name as the active zone set.
Action: Deactivate the active zone set before deleting the zone set from
the zoning database that has the same name as the active zone
set.
(A1003.0055) (Problem on zoning save of following switches: domain_ID_list)
Meaning: A zoning save was not able to be performed on some remote
switches.
Action: Examine the named switches for obvious problems, otherwise
contact your authorized maintenance provider.
(A1004.0001) (Port in active hard zone, but not installed or present on this switch.)
Meaning: A zone member in an ACL zone on this switch is defined with an
invalid port number.
Action: Examine the fabric and correct the zone membership.

3 – Event Messages
Alarm Events
3-8 59060-01 B
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(A1004.0005) (No communication from neighbor switch on port port_number with domain
ID domain_ID, lost route)
Meaning: This switch has not received a hello from the remote switch for 80
seconds. Routes learned through this link are discarded.
Action: None.
(A1004.0020) (R_A_TOV mismatch indicated. Reconfigure to connect to remote switch.)
Meaning: An E_Port isolated because the R_A_TOV timeout values on the
two switches do not match.
Action: Modify R_A_TOV so that it is the same on both switches. The
recommended value is 10 seconds.
(A1004.0021) (E_D_TOV mismatch indicated. Reconfigure to connect to remote switch.)
Meaning: An E_Port isolated because the E_D_TOV timeout values on the
two switches do not match.
Action: Modify E_D_TOV so that it is the same on both switches. The
recommended value is 2 seconds.
(A1004.0023) (Attempting to connect to switch with incompatible time out value
configured (R_A_TOV/E_D_TOV).)
Meaning: An E_Port isolated because the values for R_A_TOV or E_D_TOV
are not the same on both switches.
Action: Modify the switches so that the time out values are the same.
(A1004.0024) (Attempting to connect to switch that is in non-interop mode)
Meaning: An attempt was made to connect to a switch with a different value
for Interop Mode.
Action: Modify the Interop Mode values so that they are the same on both
switches.
(A1004.0026) (Domain ID configured out of range for this Interoperability setting. Please
reconfigure (should be 1-31))
Meaning: The configured domain ID value is out of range.
Action: Configure the domain ID from 1–31.
(A1004.0026) (Configured Domain ID domain_ID not available and Domain ID is locked on
this switch)
Meaning: An attempt was made to connect a switch to a fabric with a
conflicting domain ID and the domain ID could not be reassigned.
Action: Change the domain ID so that it is unique in the fabric or disable
the domain ID lock so that the domain ID can be automatically
reassigned.