Qlogic QLogic Fibre Channel Switch User manual

59060-06 A
QLogic
Fibre Channel Switch
Event Message Guide
Firmware Version 7.4/7.8

Page ii 59060-06 A
S
QLogic Fibre Channel Switch
Event Message Guide
Information furnished in this manual is believed to be accurate and reliable. However, QLogic Corporation assumes no
responsibility for its use, nor for any infringements of patents or other rights of third parties which may result from its
use. QLogic Corporation reserves the right to change product specifications at any time without notice. Applications
described in this document for any of these products are for illustrative purposes only. QLogic Corporation makes no
representation nor warranty that such applications are suitable for the specified use without further testing or
modification. QLogic Corporation assumes no responsibility for any errors that may appear in this document.
Document Revision History
Release, Revision A, August 22, 2008 Firmware version 7.4/7.8

59060-06 A Page iii
Table of Contents
1 Introduction
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Related Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
2 Events and Event Logging
Understanding Severity Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Displaying Events using the Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Displaying the Events Using the Command Line Interface . . . . . . . . . . . . . 2-2
Configuring the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Archiving and Downloading the Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Configuring Port Alarm Thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
3 Event Messages
Fault Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Critical Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Warning Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Informative Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

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QLogic Fibre Channel Switch
Event Message Guide S
Notes

59060-06 A 1-1
1Introduction
This manual describes the alarm messages for QLogic Fibre Channel switches.
This manual is organized as follows:
Section 1 describes the intended audience, related materials, and technical
support.
Section 2 describes event logging concepts, including definitions of severity
levels, how to configure the event log, how to display the event log, and how
to download the event log from the switch.
Section 3 describes the message format and lists the messages.
Intended Audience
This manual is for Storage Area Network (SAN) administrators to provide a
reference for switch alarm messages, their meanings, and follow up actions.
Related Materials
The Fibre Channel Standards are available from:
Global Engineering Documents
15 Inverness Way East
Englewood, CO 80112-5776
Phone: [phone] or [phone]
Fax: [phone]

1 – Introduction
Technical Support
1-2 59060-06 A
S
Technical Support
Customers should contact their authorized maintenance provider for technical
support of their QLogic switch products. QLogic-direct customers may contact
QLogic Technical Support; others will be redirected to their authorized
maintenance provider.
Visit the QLogic support Web site listed in Contact Information for the latest
firmware and software updates.
Availability
QLogic Technical Support for products under warranty is available during local
standard working hours excluding QLogic Observed Holidays.
Training QLogic offers certification training for the technical professional for both the
SANblade™ HBAs and the SANbox®switches. From the training link at
www.qlogic.com, you may choose Electronic-Based Training or schedule an
intensive "hands-on" Certification course.
Technical Certification courses include installation, maintenance and
troubleshooting QLogic SAN products. Upon demonstrating knowledge using live
equipment, QLogic awards a certificate identifying the student as a Certified
Professional. The training professionals at QLogic may be reached by email at
[email protected].
Contact Information
Please feel free to contact your QLogic approved reseller or QLogic Technical
Support at any phase of integration for assistance. QLogic Technical Support can
be reached by the following methods:
Support contact information for other regions of the world is available at the
QLogic website: http://support.qlogic.com
The QLogic knowledge database contains troubleshooting information for the
QLogic HBAs. Access the data base from the QLogic web site, www.qlogic.com.
Click the Support tab, Use the search engine at the top of the page to look for
specific troubleshooting information.
Web http://support.qlogic.com
North America Contact Information
Email [e-mail]
Phone [phone]

59060-06 A 2-1
2Events and Event Logging
Messages originate from the switch, from Enterprise Fabric Suite 2007, or from
the QuickTools web applet in response to events that occur in the fabric. This
chapter describes the following topics:
Understanding Severity Levels
Displaying Events using the Event Browser
Displaying the Events Using the Command Line Interface
Configuring the Event Log
Archiving and Downloading the Event Log
Configuring Port Alarm Thresholds
Understanding Severity Levels
Events are classified by the following severity levels:
Table 2-1. Event Serverity Levels
Severity Level Description
Fault Describes events that may require assistance from your autho-
rized maintenance provider. Each fault event has a corresponding
alarm message.
Alarm Describes events that are disruptive to the administration or oper-
ation of a fabric and require administrator intervention. Alarms are
always logged and always displayed on the screen. Alarm thresh-
olds can be defined for certain port errors, allowing you to custom-
ize the point at which an alarm will be generated.
Critical Describes events that are generally disruptive to the administra-
tion or operation of the fabric, but require no action.
Warning Describes events that are generally not disruptive to the adminis-
tration or operation of the fabric, but are more important than the
informative level events.
Informative Describes routine events associated with a normal fabric.

2 – Events and Event Logging
Displaying Events using the Event Browser
2-2 59060-06 A
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Displaying Events using the Event Browser
Both Enterprise Fabric Suite 2007 and QuickTools have an event browser that
displays a list of events generated by the switches in the fabric and by the
applications themselves. Event browser messages are permanently discarded
when you close an Enterprise Fabric Suite 2007 or QuickTools session; however,
you can save these events to a file on the workstation before you close the
session and read the file later with a text editor or browser.
The information in the event browsers is presented in the following order: severity,
time, source, type, and description of the event. The maximum number of entries
allowed on a switch is 1,200. Both the Enterprise Fabric Suite 2007 and
QuickTools event browser can contain a maximum of 10,000 event messages.
Once the maximum is reached, the event list wraps, and the oldest events in the
event list are deleted.
Event browser entries from the switch use the switch time stamp. Event browser
entries from Enterprise Fabric Suite 2007 and QuickTools use the management
station and workstation time stamps, respectively. You can filter and sort the
contents of both event browsers.
The Event Browser begins recording when enabled and Enterprise Fabric Suite
2007 or QuickTools is running. If the Event Browser is enabled using the
Preferences dialog, the next time Enterprise Fabric Suite 2007 or QuickTools is
started, all events from the switch log will be displayed. If the Event Browser is
disabled when Enterprise Fabric Suite 2007 or QuickTools is started and later
enabled, only those events from the time the Event Browser was enabled and
forward will be displayed.
Displaying the Events Using the Command Line
Interface
When you log into a switch through Telnet, the command line interface
automatically displays the alarm history. You can use the Show Alarm or
Show Log command to display the alarm history at any time. New alarm
messages are displayed in the command stream as they occur.

2 – Events and Event Logging
Displaying the Events Using the Command Line Interface
59060-06 A 2-3
A
In the CLI, each message has the following format:
[ordinal][time_stamp][severity][source][message_ID][message_text]
Here is a sample of an informative-level message from the Switch source:
[1][Wed May 26 12:30:29.965 UTC 2004][I][8400.0022][Switch][Successful login user
(snmp@IB-session6) with admin privilege]
For more information about the CLI commands, refer to the Command Line
Interface Guide for your switch.
Table 2-2. Event Log Message Format
Component Description
[ordinal] A number assigned to each message in sequence since that last
time the alarm history was cleared.
[time_stamp] The time the alarm was issued in the format
day-month-hh:mm:ss:ms-yyyy. This time stamp comes from the
switch for events that originate with the switch, and from the
workstation for events that originate from Enterprise Fabric Suite
2007.
[severity] The event severity: A–Alarm, C–Critical, W–Warning, I–Informa-
tive.
[source] The program module or application that generated the event.
Sources include Zoning, Switch, PortApp, EPort, Management
Server. Alarms do not include the source.
[message_ID] A number that identifies the message using the following format:
category.message_number
[message_text] The alarm message text

2 – Events and Event Logging
Configuring the Event Log
2-4 59060-06 A
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Configuring the Event Log
You can customize what events are recorded in the switch event log using the
Set Log command. With the Set Log command, you can filter the events to be
recorded by component, specific ports, and severity level. You can choose from
the following component events:
E_Port events
Management server events
Name server events
Port events
Switch management events
Simple Network Management Protocol (SNMP) events
Zoning events
For more information about the CLI commands, refer to the Command Line
Interface Guide for your switch.
Archiving and Downloading the Event Log
You can use the CLI to create a file on the switch that contains the most recent
1200 entries. This file can then be downloaded to the workstation using FTP. To
create and download a log file, do the following:
1. Log into the switch through Telnet and create an archive of the event log
using the Set Log Archive command.
SANbox #> admin start
SANbox (admin) #> set log archive
This creates a file on the switch named logfile.
2. Open an FTP session on the switch and login with the account name images
and password images. Transfer the file logfile in binary mode with the Get
command.
>ftp ip_address
user:images
password: images
ftp>bin
ftp>get logfile
xxxxx bytes sent in xx secs.
ftp>quit

2 – Events and Event Logging
Configuring Port Alarm Thresholds
59060-06 A 2-5
A
Configuring Port Alarm Thresholds
You can configure the switch to generate alarms for selected events. Configuring
an alarm involves choosing an event type, rising and falling triggers, a sample
window, and finally enabling or disabling the alarm. You can configure port alarm
thresholds for the following port events using Enterprise Fabric Suite 2007 or the
CLI:
Cyclic Redundancy Check (CRC) errors
Decode errors
Inter-switch Link (ISL) connections
Device logins
Device logouts
Loss-of-signal errors
To configure port threshold alarms using Enterprise Fabric Suite 2007, do the
following:
1. Open the Switch menu in the faceplate display, and select Port Threshold
Alarm Configuration.
2. The Port Threshold Alarm Configuration dialog prompts you to enable or
disable all alarms, select an event, set triggers, set a sample window and
enable or disable an individual alarm. For more information, refer to the
Enterprise Fabric Suite 2007 User Guide for your switch.
To configure port threshold alarms using the command line interface, use the
Set Config Threshold command. For more information, refer to the Command
Line Interface Guide for your switch.

2 – Events and Event Logging
Configuring Port Alarm Thresholds
2-6 59060-06 A
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Notes

59060-06 A 3-1
3Event Messages
This section lists event messages from the command line interface and Enterprise
Fabric Suite 2007 in message ID sequence by the following severity levels:
Fault Events
Alarm Events
Critical Events
Warning Events
Informative Events
You can look up a message by its message ID or by searching for the message
text. If the message you are looking for does not appear in this section, contact
your authorized maintenance provider.
Fault Events
The following fault messages apply only to SANbox 9000 series switches. Fault
events, like alarms, require administrator attention and may require assistance
from your authorized maintenance provider.
AC_FAULT Meaning: AC power may be unplugged or switched off.
AUX_PORT_ERROR
Meaning: At least one internal FC link is not functional.
FAN_FAULT_DETECTED
Meaning: Fan blade reports an internal fault.
FAN_FLOW_MISMATCH
Meaning: Incompatible air flow directions (FAN0, FAN1, PS0, PS1)
FAN0_MISSING
Meaning: FAN0 is not installed.

3 – Event Messages
Fault Events
3-2 59060-06 A
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FAN1_MISSING
Meaning: FAN1 is not installed.
FW_APP_FAIL
Meaning: Internal application failure.
FW_APP_PEER_FAULT
Meaning: Application declared an error communicating with other CPU.
FW_APP_SELF_FAULT
Meaning: Application declared an internal fault.
FW_APP_STARTUP_FAIL
Meaning: Application is unable to complete startup processing.
FW_FILE_SYSTEM_REMADE
Meaning: A Remake Filesystem command was performed in maintenance
mode.
FW_FT_APP_REG_FAIL
Meaning: Application is unable to register with Fault Tolerant (FT) manager.
FW_FT_APP_SYNC_FAIL
Meaning: Failure to synchronize data to the secondary CPU blade.
FW_FT_CPU_FAILOVER_FAILED
Meaning: Unable to complete failover process.
FW_FT_NO_ABDICATE_REPLY
Meaning: Unable to failover due to lack of secondary CPU blade response.
FW_HEARTBEAT_LOST
Meaning: Communication with the blade was lost.
FW_INIT_FAILMeaning: Blade did not complete the initialization sequence.
FW_POST_FAIL
Meaning: Power-On Self Test failure.
FW_UPDATE_FAIL
Meaning: Firmware update to the secondary CPU blade failed.

3 – Event Messages
Fault Events
59060-06 A 3-3
A
HW_BAD_SEATING
Meaning: Blade is improperly seated.
HW_MP_ACCESS_CPU0
Meaning: The maintenance panel SPROM data accessed through CPU0 is
either inaccessible or invalid.
HW_MP_ACCESS_CPU1
Meaning: The maintenance panel SPROM data accessed through CPU1 is
either inaccessible or invalid.
HW_MP_DATA_MISMATCH
Meaning: The maintenance panel SPROMs accessed through CPU0 and
CPU1 are not identical.
HW_POWERUP_FAIL
Meaning: Blade never established initial communications.
HW_SENSOR_FAULT
Meaning: Hardware temperature/voltage sensors are not functional.
HW_UNSUPPORTED_BLADE
Meaning: Installed blade is unknown or not supported.
SENSOR_FAULT
Meaning: Power Supply blade reports an internal fault.
temp_sensor_TEMP
Meaning: The temperature sensor reading is out of range; it is too high.
temp_sensor can be BOARD_0, BOARD, BOARD_1, DS1780_0,
DS1780, DS1780_1, MAX1617_0, MAX1617, ASIC_0, ASIC,
MAX1617_1, ASIC_1, or MEZZ_BOARD.
voltage_sensor_HIGH
Meaning: The voltage_sensor voltage supply is out of range; it is too high.
voltage_sensor can be 1.55V, 2.5V, 1.5V, ASIC_1.8V, 1.25V, 1.8V,
3.3V, CPU_1.8V, 5V, 12V, ASIC_0_1.5V, or ASIC_1_1.5V.
voltage_sensor_LOW
Meaning: The voltage_sensor voltage supply is out of range; it is too low.
1.55V, 2.5V, 1.5V, ASIC_1.8V, 1.25V, 1.8V, 3.3V, CPU_1.8V, 5V,
12V, ASIC_0_1.5V, or ASIC_1_1.5V.

3 – Event Messages
Alarm Events
3-4 59060-06 A
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Alarm Events
An alarm event requires action before you can proceed any further. The following
lists each alarm event ID numbers and message displayed, and provides a
description of the meaning of the message and recommended action to take.
(A1000.000F) (The switch is canceling the hotreset - try again later)
Meaning: You cannot move forward with the hot reset. All applications and
switch resources are backing out of the procedure and returning to
normal operation.
Action: Ensure that the fabric is stable and that no changes are being
made to switch configurations or connections and then try again.
(A1000.001D) (Hotreset failed and the switch must be reset normally)
Meaning: The hot reset has failed and left the switch in an indeterminate
state.
Action: Reset the switch.
(A1000.001E) (Hotreset failed and the switch is being reset)
Meaning: There was a failure during the hotreset process; the switch is being
reset normally.
Action: None
(A1003.000B) (Failing release of fabric lock held by switch with domain domain_ID)
Meaning: The local switch is locked because zoning changes are being
made by a remote switch.
Action: Wait for the lock to time out and try again.
(A1003.000C) (Fabric Busy, failing lock request from domain domain_ID)
Meaning: The command failed because the fabric is busy with another
command in progress.
Action: Wait 10 seconds and retry the command.
(A1003.000D) (Fabric already locked by domain domain_ID)
Meaning: The switch given by the domain_ID has locked the fabric.
Action: Unlock the domain_ID lock on the switch given by domain_ID.
(A1003.000E) (Couldn't acquire lock from domain domain_ID)
Meaning: The fabric may be changing, and therefore could not acquire the
lock.
Action: Wait for the fabric to stabilize, then try again.

3 – Event Messages
Alarm Events
59060-06 A 3-5
A
(A1003.0010) (Segmenting, zoneset zone_set_name not defined)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. The zone set is not
found within the local zoning data base while interop mode is
disabled.
Action: Contact your authorized maintenance provider.
(A1003.0011) (Segmenting, zoneset zone_set_name already active)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. A switch tried to
activate a zone set that is already active while interop mode is
disabled.
Action: Contact your authorized maintenance provider.
(A1003.0012) (Segmenting, zoneset zone_set_name merge conflict)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone sets were discovered in the
local zoning database with the same name, but different
membership.
Action: Contact your authorized maintenance provider.
(A1003.0013) (Segmenting, zone zone_name merge conflict)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone were discovered in the local
zoning database with the same name, but different membership.
Action: Contact your authorized maintenance provider.
(A1003.0014) (Segmenting, alias alias_name merge conflict)
Meaning: There is a conflict in the zoning configuration causing the
Inter-Switch Link (ISL) to isolate. Two aliases with the same name
but different membership were discovered in the local zoning
database.
Action: Reconcile the active zone sets so that the two aliases have
identical membership.
(A1003.0015) (Zoneset Activation received from switch with domain domain_ID failed,
unknown zoneset zone_set_name)
Meaning: A zone set activation received from the named switch failed
because the zone set was not in the zoning database.
Action: Examine the named switch to verify that the zoning database is
correct.

3 – Event Messages
Alarm Events
3-6 59060-06 A
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(A1003.0016) (Releasing Lock held too long by domain_ID)
Meaning: A zone merge could not be completed in the acceptable time.
Action: Check the status of the switch given by domain_ID.
(A1003.0017) (Activation of zoneset by management server failed due to port port_number
out of range.)
Meaning: A zone member defined by domain ID and port was received within
a management server AZSD command with a port number out of
range.
Action: Check the management server application zoning configuration to
ensure zone members are properly configured.
(A1003.001B) (Failing remote zoning configuration, total zoneset limit would be exceeded)
Meaning: The maximum number of zone sets allowed on the switch has
been exceeded because of a zone merge.
Action: Reduce the number of zone sets on the remote switch.
(A1003.001C) (Failing remote zoning configuration, total member limit would be exceeded)
Meaning: The maximum number of zone members allowed on the switch has
been exceeded because of a zone merge.
Action: Reduce the number of zone members on the remote switch.
(A1003.001D) (Failing remote zoning configuration, total zones in zonesets limit would be
exceeded)
Meaning: The maximum number of zones allowed in all zone sets has been
exceeded because of a zone merge.
Action: Reduce the number of zones on the remote switch.
(A1003.001F) (Failing remote zoning configuration, member limit for zone zone_name
exceeded, (size= number_of_zones, limit= maximum_number_of_zones))
Meaning: The maximum number of members allowed for the given zone has
been exceeded because of a zone merge.
Action: Reduce the number of members in the given zone on the remote
switch.
(A1003.0020) (Failing remote zoning configuration, total zone limit would be exceeded)
Meaning: The maximum number of zones allowed on the switch has been
exceeded because of a zone merge.
Action: Reduce the number of zones on the remote switch.

3 – Event Messages
Alarm Events
59060-06 A 3-7
A
(A1003.0021) (Failing remote zoning configuration, Zoneset is empty)
Meaning: An empty zone set was included as part of a zone merge and was
rejected.
Action: Modify the zoning database on the remote switch to remove or
correct the empty zone set.
(A1003.0022) (Unable to update database with newly activated information, Zoning Save in
Progress)
Meaning: Modifications were being made to the security or zoning database
while a security set or zone set was being activated or deactivated
from a remote switch.
Action: Try the activation or deactivation again later.
(A1003.0023) (Fabric Busy Zoneset operation failed)
Meaning: The activation or deactivation of a zone set failed because the
fabric is currently busy.
Action: Try the activation or deactivation again later.
(A1003.0024) (Request already in progress (internal lock held))
Meaning: A fabric operation is currently in progress.
Action: Wait and try again.
(A1003.0025) (Error reading security set.)
Meaning: There was a problem handling the activate direct management
server command. The format of the command was not standard.
Action: Check the security configuration.
(A1003.0028) (SFC failure received from remote switch with domain domain_ID)
Meaning: The remote switch given by domain_ID rejected the Staged Fabric
Configuration (SFC) message, so the SFC request has failed.
Action: Check the status of the remote switch at the given domain ID.
There could be an issue with the security configuration or the
zoning configuration.
(A1003.0029) (No response received from switch with domain ID domain_ID)
Meaning: The remote switch given by domain_ID did not reply to an Acquire
Change Authorization (ACA) message, so the ACA request has
failed.
Action: Check the status of the remote switch at the given domain ID.
There could be an issue with the security configuration or the
zoning configuration.

3 – Event Messages
Alarm Events
3-8 59060-06 A
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(A1003.002A) (No response received from switch with domain ID domain_ID)
Meaning: A Staged Fabric Configuration (SFC) frame was sent to the switch
given by domain_ID, but a response was not received.
Action: Check the status of the remote switch at the given domain ID.
There could be an issue with the security configuration or the
zoning configuration.
(A1003.002B) (No response received from switch with domain ID domain_ID)
Meaning: A Update Fabric Configuration (UFC) frame was sent to the switch
given by domain_ID, but a response was not received.
Action: Check the status of the switch.
(A1003.002C) (Zone Merge response indicates failure due to zoning limits, Isolating link)
Meaning: Response from other switch indicates that the active zone sets
could not be merged.
Action: Edit or delete the conflicting zone objects or deactivate the zone
set on the remote switch.
(A1003.002D) (Zone Merge response indicates failure to merge, Isolating link)
Meaning: The attempt to merge two fabrics failed because each active zone
set contained a zone with the same name, but different
membership.
Action: Edit the affected zone to remove the conflict or deactivate one of
the zone sets.
(A1003.002F) (SW2 Zoning Not Supported by other switch, Isolating link)
Meaning: The inter-switch link isolated because the local switch is configured
for FC-SW-2-compliant zoning (interoperability mode set to
Standard), but the remote switch is not.
Action: Set the interoperability mode on the remote switch to Standard.
(A1003.002E) (Zoning merge has been rejected.)
Meaning: The attempt to merge two fabrics failed because the active zone
sets each contained a zone with the same name, but different
membership.
Action: Either edit the affected zone to remove the conflict, or deactivate
one of the zone sets.
(A1003.0030) (Zone Merge rejected by remote switch.)
Meaning: The zone merge failed.
Action: See the switch log for more details on why the merge failed.