quadient AS-850 User manual

1
Inkjet Printer
AS-850
User Guide
& AS-850R

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SAFETY PRECAUTIONS
THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. OBSERVE SAFETY RULES WHEN
OPERATING THE PRINTER. BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW
RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:
WARNING:
Hazardous Moving Parts. Keep Fingers and Other Body Parts Away.
ATTENTION:
Pièces mobiles dangereuses. Veuillez que les doigts et les autres parties du corps sont à l'écart.
Avoid touching moving parts or materials while machine is in use. Before clearing a jam, be sure
machine mechanisms come to a stop.
Always turn machine off before making adjustments, cleaning machine, or performing any
maintenance covered in this manual.
Use power cord supplied with machine. Plug it into a properly grounded, easily accessible wall
outlet located near machine. Failure to properly ground machine can result in severe personal
injury and/or fire.
Power cord and wall plug are primary means of disconnecting machine from power supply.
DO NOT use an adapter plug on line cord or wall outlet or remove ground pin from line cord.
Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.
DO NOT route power cord over sharp edges or trap it between furniture. Make sure there is no
strain on power cord caused by jamming it between equipment, walls or furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a
qualified service representative. Report any cover damage to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative for
required service schedules.
To prevent overheating, do not cover vent openings.
Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards for your workplace or
area.
This manual is intended solely for the use and information of Quadient, its designated agents, customers,
and their employees. The information in this guide was obtained from several different sources that are
deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all
respects. However, neither Quadient nor any of its agents or employees shall be responsible for any
inaccuracies contained herein.
Hewlett-Packard is a registered trademark of Hewlett-Packard Corporation.
Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective holders.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publish

TABLE OF CONTENTS
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Table of Contents
SAFETY PRECAUTIONS........................................................................................................................................ 2
SECTION 1 – GETTING ACQUAINTED ................................................................................................................... 6
FRONT VIEW.................................................................................................................................................................. 6
REAR VIEW.................................................................................................................................................................... 7
CONTROL PANEL ............................................................................................................................................................8
SECTION 2 – INSTALL PRINTER............................................................................................................................ 9
CHOOSE A LOCATION.......................................................................................................................................................9
CONTENTS OF PACKAGING................................................................................................................................................9
CONNECT PRINTER AND OPTIONAL FEEDER........................................................................................................................10
Plugging in Printer ...............................................................................................................................................10
How to Change Voltage Selection (115V-230V): ............................................................................................................... 10
Connect to Computer or Network........................................................................................................................11
How to Identify USB 3.0 Cables and Connections: ............................................................................................................ 11
Positioning the Optional Feeder ..........................................................................................................................12
Connecting the Optional Feeder to the Printer....................................................................................................12
INSTALL PRINTER DRIVER ...............................................................................................................................................13
SECTION 3 – OPERATING PRINTER .....................................................................................................................15
INSTALL INKJET CARTRIDGES (PRINTHEADS) .......................................................................................................................15
SETTING UP THE MEDIA TRANSPORT SYSTEM.....................................................................................................................16
Media Side Guide and Transport Belt Adjustment...............................................................................................16
Media Thickness Adjustment...............................................................................................................................18
POSITION PRINT UNITS ..................................................................................................................................................19
PRINT RANGE –AS-850 (L2R).......................................................................................................................................19
PRINT RANGE –AS-850R (R2L).....................................................................................................................................20
MEDIA CONTROL GUIDE &EXIT PRESSURE ROLLER ASSEMBLY USE ........................................................................................21
FEEDER SETUP,AS-FDR14 (EASYFEED 140) -OPTIONAL ....................................................................................................22
USING THE TOUCHSCREEN ..............................................................................................................................................23
BASIC TOUCHSCREEN INFORMATION..................................................................................................................23
TOUCHSCREEN KEYBOARDS.................................................................................................................................23
MAIN MENU ........................................................................................................................................................24
PRINT DATA Screen............................................................................................................................................................ 24
INFO Screen ....................................................................................................................................................................... 25
PRINT IMAGE Menu........................................................................................................................................................... 26
PRINT IMAGE – FULL SCREEN PREVIEW ........................................................................................................................ 26
PRINT IMAGE – IMPORT................................................................................................................................................ 26
PRINT IMAGE – DELETE ................................................................................................................................................. 27
PRINT IMAGE – SET-UP.................................................................................................................................................. 27
PRINTER SETUP Menu........................................................................................................................................................ 28
INK TYPE Menu.............................................................................................................................................................. 28
PRINTER PREFERENCES Menu ....................................................................................................................................... 29
SELECT LANGUAGE Screen ............................................................................................................................................ 31
FACTORY DEFAULT Screen ............................................................................................................................................ 31
HORIZONTAL ALIGNMENT Screen ..................................................................................................................................... 32
VERTICAL ALIGNMENT Screen ........................................................................................................................................... 32
TOOLS Menu...................................................................................................................................................................... 33
INK ESTIMATOR Screen ................................................................................................................................................. 33
INK STATUS Screen........................................................................................................................................................ 34
DIAGNOSTICS Screen..................................................................................................................................................... 35
NETWORK SETTINGS Menu (NETWORK & WiFi SETUP) ................................................................................................ 36
NETWORK SETUP ...................................................................................................................................................... 36

TABLE OF CONTENTS
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WIFI SET-UP .............................................................................................................................................................. 36
WIRELESS STATUS ..................................................................................................................................................... 37
HOW TO OBTAIN MAC ADDRESS .............................................................................................................................. 37
TIME SERVER (DATE AND TIME)................................................................................................................................ 37
TOUCHSCREEN CALIBRATION ................................................................................................................................... 37
CONTROL PANEL KEYS ...................................................................................................................................................38
Quick Menu Key ...................................................................................................................................................38
Test Feed/Reprint.............................................................................................................................................................. 38
Purge Print......................................................................................................................................................................... 38
Horizontal Alignment......................................................................................................................................................... 39
Vertical Alignment ............................................................................................................................................................. 39
Printer Preferences............................................................................................................................................................ 39
Ink Status ........................................................................................................................................................................... 39
Shutdown/Restart Key .........................................................................................................................................40
Restart ............................................................................................................................................................................... 40
Shutdown .......................................................................................................................................................................... 40
USB Disconnect.................................................................................................................................................................. 40
Port Reset .......................................................................................................................................................................... 40
Cartridge Initialize.............................................................................................................................................................. 40
Pause/Resume Key...............................................................................................................................................41
Pass-Through Key ................................................................................................................................................41
PRINTER DRIVER PROPERTIES ..........................................................................................................................................42
Layout Tab ...........................................................................................................................................................43
Advanced Options................................................................................................................................................43
Paper/Output .................................................................................................................................................................... 43
Paper Size:..................................................................................................................................................................... 43
Copy Count:................................................................................................................................................................... 44
Document Options............................................................................................................................................................. 44
Print Optimizations: ...................................................................................................................................................... 44
Printer Features ................................................................................................................................................................. 44
Print inverted: ............................................................................................................................................................... 44
Resolution: .................................................................................................................................................................... 45
Belt Speed (Beltspeed):................................................................................................................................................. 45
Feed Delay: ........................................................................................................................................................................ 45
ADDING NEW FORM SIZE (PAPER SIZE) ............................................................................................................................46
PRINTING FROM BULK MAILER ........................................................................................................................................47
PRINTING FROM FLEXMAIL 4.3 .......................................................................................................................................53
PRINTING FROM MS-OFFICE APPLICATIONS.......................................................................................................................59
SECTION 4 - MAINTENANCE...............................................................................................................................60
INKJET CARTRIDGE (PRINTHEAD)......................................................................................................................................60
Replace Inkjet Cartridge (Printhead): ..................................................................................................................61
Ink Cartridge (Printhead) Disposal.......................................................................................................................62
Ink Cartridge (Printhead) Care.............................................................................................................................62
Water-Based Ink Cartridge Care..........................................................................................................................62
Cleaning Storage Clip Pad – Water-Based Inks .................................................................................................................. 63
Cleaning Cartridge Nozzles - Water-Based Inks ................................................................................................................. 63
Purging Nozzles - Water-Based Inks .................................................................................................................................. 63
Ink Cartridge Storage - Water-Based Inks.......................................................................................................................... 64
Solvent Ink Cartridge Use & Care.........................................................................................................................65
Ink Cartridge Use – Solvent Inks ........................................................................................................................................ 65
Ink Cartridge Care – Solvent Inks....................................................................................................................................... 66
Cleaning Cartridge Nozzles - Solvent Inks.......................................................................................................................... 67
Cleaning Storage Clip Pad – Solvent Inks ........................................................................................................................... 67
Purging Nozzles – Solvent Inks........................................................................................................................................... 68
Ink Cartridge Storage - Solvent Inks................................................................................................................................... 68

TABLE OF CONTENTS
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JAMS IN PRINTER ..........................................................................................................................................................69
Removing Jammed Media ...................................................................................................................................69
CLEANING PRINTER .......................................................................................................................................................70
Cleaning Transport Belts/Rollers and Forwarding Rollers ...................................................................................70
Cleaning Touchscreen ..........................................................................................................................................70
Cleaning Media Sensor ........................................................................................................................................71
SECTION 5 – TROUBLESHOOTING GUIDE............................................................................................................72
INKJET CARTRIDGE (PRINTHEAD)......................................................................................................................................72
PRINTER......................................................................................................................................................................73
TOUCHSCREEN MESSAGES..............................................................................................................................................75
APPENDIX A – PRINTER SPECIFICATIONS............................................................................................................77
APPENDIX B – SUPPLIES AND OPTIONAL HARDWARE ........................................................................................78
SUPPLIES –COMPATIBLE INKJET CARTRIDGES (PRINTHEADS).................................................................................................78
OPTIONAL HARDWARE ..................................................................................................................................................79
INDEX ...............................................................................................................................................................80

SECTION 1
GETTING ACQUAINTED
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SECTION 1 – Getting Acquainted
Front View
1. POWER INDICATOR LIGHT – ON (illuminated) when Main Power Switch is ON.
2.
CONTROL PANEL KEYS – Used to access commonly used Printer functions.
Quick Menu, Shutdown/Restart Menu, Transport Control Menu, Pause/Resume Job.
3. CONTROL PANEL TOUCHSCREEN – Provides access to Printer Menus and controls to set up and
operate the Printer.
4. MEDIA THICKNESS ADJUSTMENT KNOB – Adjusts height of Printhead Carriage to compensate for
different media thicknesses.
5.
EXIT PRESSURE ROLLER ASSEMBLY – Can be used to help media exit Printer. Assembly is
repositionable. Position so it provides media drive but is out of the print-area.
6.
PRINT UNITS – Contains three repositionable Print Units. Two of the Print Units can accommodate
two Printheads (ink cartridges) and one can accommodate four Printheads. A continuous image up to
~4 inches high can be printed when all Print Units are combined.
7. TOP COVER – Encloses the Print Area.
8. MEDIA SENSOR – Senses media as it enters the Printhead area. Sensor is located between the first
Print Unit (Heads 1, 2) and the Feed Rollers.

SECTION 1
GETTING ACQUAINTED
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Rear View
1. ENTRY PRESSURE ROLLERS – Drives media to and under the Printheads.
2. MEDIA SIDE GUIDES – Used to position and guide media into the Printer.
3. MEDIA HOLD-DOWN STRAP – Holds media flat when feeding under Printheads.
4.
TRANSPORT BELTS – Three Transport Belts move media to the Printheads. The two, narrow Outer
Transport Belts can be repositioned to accommodate different widths of media.
5.
MAIN POWER SWITCH, POWER RECEPTACLE AND FUSES – Power cord plugs in here.
WARNING: Verify that the receptacle shows the correct voltage 115V or 220V selection.
Switch turns Main Power ON/OFF. Fuses provides over-current protection.
IMPORTANT: To safely power-down Printer, press the Shutdown/Restart Key, located on the control panel. Then
select “Shutdown”. Wait for cursor to stop blinking or disappear before turning OFF Main Power Switch.
CAUTION:Double pole/neutral fusing. For continued protection against risk of fire, replace only with same type
and rating of fuse.
6. FEEDER INTERFACE CONNECTOR – Allows connection to an optional feeder, so the printer can
stop/start the feeder appropriately.
7. USB 3.0 (USB 3.1 Gen 1) PORT – Connects Printer to computer. (Also supports USB 2.0)
8. ETHERNET PORT – Connects Printer to a network.
9. WIFI PORT – Connect WiFi antenna (included) to monitor or operate Printer wirelessly through your
network.

SECTION 1
GETTING ACQUAINTED
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Control Panel
1.
QUICK MENU KEY – Allows quick access to often-used Printer functions without having to scroll
through a number of screens. Test Feed/Reprint, Horizontal and Vertical Alignment, Printer
Preferences, Purge Print, and Ink Status.
Press Quick Menu key again to return to previous screen.
2.
SHUTDOWN/RESTART KEY – The Shutdown Printer screen opens with the following button options:
Restart, Shutdown, USB Disconnect, Port Reset and Cartridge Initialize.
Shutdown button safely powers-down printer electronics.
IMPORTANT: Wait for cursor to stop blinking, or to disappear, before turning OFF Main Power Switch.
3. PASS-THROUGH KEY – Press to access Transport Control screen. Use to run the Transport to clear
media from under the Printheads.
4.
PAUSE/RESUME KEY – Provides a quick way to pause and resume a job at the Printer without using
the Touchscreen or computer. Press to start printing. Press to pause a running job. Press key again to
resume printing.
5.
CONTROL PANEL TOUCHSCREEN – Use the Control Panel Keys to open certain screens and/or use the
Touchscreen arrow and screen icons to operate the Printer and set and adjust Printer settings and
functions. You can also check Printer status and error messages.
6. POWER INDICATOR LIGHT – ON (illuminated) when Main Power Switch is ON
NOTE: A complete description of the functions and operation of the Touchscreen can be found
in Section 3 – Operating the Printer.
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1
2
3
4
6

SECTION 2
INSTALLING PRINTER
9
SECTION 2 – Install Printer
Before using Printer:
•Choose a location for Printer and optional Feeder
•Place Feeder and connect it to Printer
•Plug in Printer and Feeder, then connect Printer to computer
•Install Printer Driver on computer
Choose a Location
Place Printer with Feeder on a sturdy worktable or cabinet at least 12" (30.5 cm) from any walls. Allow enough
room to place Feeder on same work surface. Protect Printer from excessive heat, dust, and moisture – avoid
placing it in direct sunlight.
Contents of Packaging
1.
AS-850 Printer
2.
Power Cord
3.
WiFi Antenna
4.
USB Flash Drive (Includes Printer Driver, User
Guide)
5.
USB 3.0 Cable
6.
Network Cable
7.
Media Control Guide (installed in printer)
8.
Exit Pressure Roller Assembly (installed in printer)
9.
Feeder Interface Cable 97E-500-193
For use with AS-850 or AS-980 (Envelope Imager
XT3.0) printer and FDR12/14 (EasyFeed 120/140)
feeder models.
NOTICE: Cable 97E-500-193 was originally made for use with the AS-980 (Envelope Imager XT3.0) printer and
FDR12 (EasyFeed 120) feeder, so the cable may be tagged as such. However, this cable is also compatible for use
with the AS-850 printer and FDR14 (EasyFeed 140) feeder.

SECTION 2
INSTALLING PRINTER
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Connect Printer and Optional Feeder
Plugging in Printer
1. Make sure Printer’s Main Power Switch is turned OFF and the Power Cord is unplugged.
2. Verify that the Printer is set for the appropriate AC voltage
selection (115V or 230V) [A]. Change as needed. See section below
titled “How to Change Voltage Selection (115-230)” for
instructions.
3. Connect one end of the Power Cord to the Power Receptacle
on the Printer.
4. Plug the other end of the Power Cord into a properly grounded,
50/60Hz, AC Power Outlet that matches the Printer’s current
voltage selection (115V or 230V).
The use of a high quality surge protector is strongly recommend.
How to Change Voltage Selection (115V-230V):
1. Power OFF and make sure the Power Cord is unplugged from the Printer.
2. Insert a small flat blade screwdriver into the slot at the top of the
faceplate, on the Power Receptacle, to release the tab [A] and gently pry
the faceplate open.
3. Insert the screwdriver blade into the slot [B] at the top of the Fuse
Pack/Voltage Selector and gently pry it out of the Power
Receptacle housing.
4. Verify Fuses [C] (two, 1.6A, 250V, slow-blow,
5x20mm) are properly inserted, one on each side,
into the Fuse Pack/Voltage Selector; as shown.
5. Invert and re-insert the Fuse Pack/Voltage Selector, so the desired voltage (115V or 230V) is at the top.
Example image shows 115V at the top.
6. Snap the Power Receptacle faceplate closed and verify that the desired voltage selection (115V or 230V)
appears in the Power Receptacle window.
CAUTION
BEFORE CONNECTING THE POWER CORD, VERIFY THAT THE PRINTER IS SET FOR THE APPROPRIATE VOLTAGE
SELECTION [A].
DO NOT USE ADAPTER PLUGS OR EXTENSION CORDS TO CONNECT PRINTER TO WALL OUTLET.
DO NOT USE WITH OUTLETS CONTROLLED BY WALL SWITCHES.
DO NOT USE WITH OUTLETS THAT SHARE THE SAME CIRCUIT WITH LARGE ELECTRICAL MACHINES OR APPLIANCES.
C