Quantronix CubiScan 125 User manual
CubiScan125ServiceManual
CubiScan®andtheQuantronixlogoareregisteredtrademarksofQuantronix,Inc.
ScanningNewDimensions™,Qbit™,QbitWIN™,andTheFreightWeighSystem™aretrademarksofQuantronix,
Inc.Windows®isaregisteredtrademarkofMicrosoftCorporation.
CubiScan®softwareandfirmwareareprotectedbyinternationalanddomesticcopyrights.
CubiScan®150measurementproductsareprotectedbyoneormoreofU.S.PatentsRe42,430andD490,328
andforeignpatents.
CubiScan®110measurementproductsareprotectedbyoneormoreofU.S.PatentRe42,430andforeign
patents.
CubiScan®125measurementproductsarethesubjectofU.S.Patent8,928,896.AnotherU.S.patentispending.
CubiScan®225measurementproductsarethesubjectofapendingU.S.patentapplication.
ThisdocumentandwebsiteCopyright©2016byQuantronix,Inc. Allrightsreserved.
E171537
ITE
Limited Warranty
Quantronix New Product
StatementofWarranty.Quantronix,Inc.’s,warrantyobligationsarelimitedtothetermssetforthbelow:Quantronix
(hereinafterreferredtoasthe“Seller”)warrantsthatitsnewproductisinaccordancewithSeller’spublished
specifications(orthoseagreeduponwithBuyerinwriting)atthetimeofsaleorleaseandthatitisfreefromdefectsin
materialsandworkmanshipundernormaluseforaperiodofone(1)yearfromthedateofsaleorthecommencementdate
underawrittenequipmentleaseorrentalagreement(the“WarrantyPeriod”).Ifahardwaredefectarisesandavalidclaim
isreceivedwithintheWarrantyPeriod,atitsoption,Sellerwilleither(i)repairthehardwaredefectatnocharge,using
neworrefurbishedreplacementparts,or(ii)exchangetheproductwithaproductthatisneworwhichhasbeen
manufacturedfromneworserviceableusedpartsandisatleastfunctionallyequivalenttotheoriginalproduct,or(iii)
refundthepurchasepriceoftheproduct.Forpurposesofthiswarrantyagreement,“Buyer”shallmeanandreferto(i)the
partywhichoriginally–whetherfromSellerdirectly,orfromadistributor,agentorresellerauthorizedbySeller–
purchases,orleasesunderawrittenequipmentleaseorrentalagreement,theSeller’sproductwhichisthesubjectofthis
warranty,or(ii)anysubsequentpurchaserortransfereethatacquiresvalidtitletotheequipmentwithintheWarranty
Period.
Intheeventoftheoccurrenceofaclaimunderthiswarranty,theBuyershallhavethirty(30)daystonotifySellerin
writingofthenatureandspecificsoftheclaimeddefect;provided,however,thatanyandallclaimsmustbereceived
beforetheexpirationoftheWarrantyPeriod.FailuretonotifySellerwithinsuchtimeperiodshallvoidthiswarranty.Any
claimofawarrantieddefectissubjecttoinspectionandanalysisbySellertoconclusivelyidentifyorconfirmthenature
andcauseoffailureandapplicationofthiswarranty.
Thisisafactorywarrantyandanydefectivecomponents,mechanicalorelectrical,willberepairedorreplaced,atthe
discretionandauthorizationofSeller,atSeller’sfacilitiesinUtah.ItshallbetheBuyer’sresponsibilitytoreturnthefaulty
equipmentorcomponentstoSelleratBuyer’sexpense.Seller’sobligationshallnotincludetransportationcharges,nor
labor,material,orservicechargesinvolvedintheremoval,returnorinstallationofequipmentorcomponents.Seller
reservestherighttoincorporateimprovementsinmaterialanddesignofitsproductswithoutnoticeandisnotobligated
toincorporatethesameimprovementsinequipmentpreviouslymanufactured.
ExclusionsandLimitations.Thislimitedone(1)yearwarrantyisapplicableexclusivelytooriginalequipmentproducts
andcomponentsthatweremanufacturedbySeller.Selleralsowarrantsitsreplacementparts,subjecttothetermsand
conditionssetforthherein,forthelesserperiodofninety(90)daysfromthedateofdeliveryoruntiltheexpirationofthe
originalwarranty,whicheverisgreater.Sellerdoesnotwarrant,foranypurpose,anyexternalaccessories,includingbut
notlimitedtocomputers,controllersand/orbarcodescanners,thataremanufacturedbyanothermanufacturerandsold
underaseparatelabel,eveniftheyarepackagedorsoldwithSeller’sproduct.Seller’sobligationandliabilityunderthis
warrantyisexpresslylimitedtorepairorreplacement(atitsoption)ofthewarrantiedequipmentorcomponentswithin
theWarrantyPeriod.ApurchasebyBuyerofequipmentthatithadfirstleasedorrentedshallnotstartanewWarranty
Period.Sellerdoesnotwarrantthattheoperationoftheproductwillbeuninterruptedorerror‐free.
Thiswarrantyshallnotapplytoequipmentorcomponentswhichhas/have:
1.BeenthesubjectofrepairsormodificationsnotauthorizedbySeller.
2.Beenusedwithincompatibleproducts.
3.Beenoperatedunderabnormalconditionsorinanunintendedmanner.
4.NotbeenoperatedormaintainedinaccordancewithSeller’sinstructions.
5.Beensubjecttomisuseorabuse,negligenthandling,improperinstallation,accident,damagebyfire,flood,waterorother
liquiddamage,abnormalelectricalconditionand/orpowersurge,earthquake,orotheractofGod.
6.Hadserialnumbersaltered,defacedorremoved.
7.Beenoperatedbeyondcapacity.
TOTHEEXTENTPERMITTEDBYLAW,THISWARRANTYANDTHEREMEDIESSETFORTHABOVEAREEXCLUSIVE
ANDINLIEUOFALLOTHERWARRANTIES,REMEDIESANDCONDITIONS,WHETHERORALORWRITTEN,
STATUTORY,EXPRESSORIMPLIED.ASPERMITTEDBYAPPLICABLELAW,SELLERSPECIFICALLYDISCLAIMSANY
ANDALLSTATUTORYORIMPLIEDWARRANTIES,INCLUDING,WITHOUTLIMITATION,WARRANTIESOF
MERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEANDWARRANTIESAGAINSTHIDDENORLATENT
DEFECTS.IFSELLERCANNOTLAWFULLYDISCLAIMSTATUTORYORIMPLIEDWARRANTIESTHENTOTHEEXTENT
PERMITTEDBYLAW,ALLSUCHWARRANTIESSHALLBELIMITEDINDURATIONTOTHEDURATIONOFTHIS
EXPRESSWARRANTYANDTOREPAIRORREPLACEMENTSERVICEASDETERMINEDBYSELLERINITSSOLE
DISCRETION.ThisstatementsetsforththefullextentofSeller’sliabilityforbreachofanywarrantyordeficiencyin
connectionwiththesaleoruseoftheproduct.Noemployee,representativeorresellerofSellerisauthorizedtochangethis
warrantyinanywayorgrantanyotherwarranty.
EXCEPTASPROVIDEDINTHISWARRANTYANDTOTHEEXTENTPERMITTEDBYLAW,SELLERISNOT
RESPONSIBLEFORDIRECT,INDIRECT,SPECIAL,INCIDENTALORCONSEQUENTIALDAMAGESRESULTINGFROM
ANYBREACHOFWARRANTYORCONDITION,ORUNDERANYOTHERLEGALTHEORY,INCLUDINGBUTNOT
LIMITEDTOLOSSOFUSE;LOSSOFREVENUE;LOSSOFACTUALORANTICIPATEDPROFITS(INCLUDINGLOSSOF
PROFITSONCONTRACTS);LOSSOFTHEUSEOFMONEY;LOSSOFANTICIPATEDSAVINGS;LOSSOFBUSINESS;LOSS
OFOPPORTUNITY;LOSSOFGOODWILL;LOSSOFREPUTATION;LOSSOF,DAMAGETOORCORRUPTIONOFDATA;
ORANYINDIRECTORCONSEQUENTIALLOSSORDAMAGEHOWSOEVERCAUSEDINCLUDINGTHEREPLACEMENT
OFEQUIPMENTANDPROPERTY,ANDANYCOSTSOFRECOVERING,PROGRAMMING,ORREPRODUCINGANY
PROGRAMORDATASTOREDORUSEDWITHSELLERPRODUCTS.
CONSUMERPROTECTIONLAWS.FORCONSUMERSWHOARECOVEREDBYCONSUMERPROTECTIONLAWSOR
REGULATIONSINTHEIRCOUNTRYOFPURCHASEOR,IFDIFFERENT,THEIRCOUNTRYOFRESIDENCE,THE
BENEFITSCONFERREDBYTHISWARRANTYAREINADDITIONTOALLRIGHTSANDREMEDIESCONVEYEDBY
SUCHCONSUMERPROTECTIONLAWSANDREGULATIONS.Somecountries,statesandprovincesdonotallowthe
exclusionorlimitationofincidentalorconsequentialdamagesorexclusionsorlimitationsonthedurationof
impliedwarrantiesorconditions,sotheabovelimitationsorexclusionsmaynotapplytoyou.Thiswarrantygives
youspecificlegalrights,andyoumayalsohaveotherrightsthatvarybycountry,stateorprovince.
Thisdocumentwascreatedwiththepurposeofprovidingthemostaccurateandcompleteinformation.Ifyou
havecommentsorsuggestionsforimprovingthismanual,contactQuantronixat[email protected].
ManualupdatedMarch15,2016.
Table of Contents
Chapter 1 Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Booting Process Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Failure in Initialization Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Failure to Turn On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Gate Dimensional Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Inconsistent Measurement Readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Incorrect Height Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Item Exceeds Boundary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Black Lines in Measurements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Invalid Yellow Shapes in Measurement Results. . . . . . . . . . . . . . . . . . . . . 6
Ultrasound Dimensional Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Inaccurate Measurement Readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Gate Movement Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gate Cursor Not Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gate Cursor Out of Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gate Speed Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Irregular Gate Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Return Gate to Home Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Miscellaneous Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Frozen or Not Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ready Indicator Not Lighting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Touchscreen is Not Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Scale Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Dashes in Weight Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Different Load Cells Report Different Weights . . . . . . . . . . . . . . . . . . . . 12
No Zero Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 2 Scale Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Scale Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3 Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Gate Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Glass Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Ultrasound Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 4 Updating the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating Firmware via the SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating Firmware via a Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . .20
Checking the Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 5 Balancing the Load Cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Balancing the Load Cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 6 Part Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing a Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Replacing the Length or Width Ultrasound Sensor . . . . . . . . . . . . . . . . . . . . 27
Replacing the Height Ultrasound Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Replacing the Height Transmitter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Replacing the Height Receiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Replacing the Width Transmitter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the Width Receiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Replacing the Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Replacing the Proximity Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Replacing the Controller Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Replacing the Inverter Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the Scale Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Replacing the Load Cell Summing Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Replacing a Load Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing Gate Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 7 Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Serial (RS-232) Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Ethernet Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Ethernet Cable with Ethernet to USB Adapter. . . . . . . . . . . . . . . . . . . . . 53
USB Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Use COM Define . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Appendix A Communication Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Serial (RS-232-C) Cable Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Ethernet (TCP/IP) Cable Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
USB Port Cable Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
CubiScan 125 Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
TCP/IP Communications Setup Command Set. . . . . . . . . . . . . . . . . . . . . . . . 76
Appendix B Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
List of Figures
Figure 1 CubiScan 125 Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Figure 2 Black Line in Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 3 Invalid Yellow Shapes in Measurement Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Figure 4 Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 5 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 6 Calibration Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 7 First Scale Calibration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 8 Second Scale Calibration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 9 Third Scale Calibration Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 10 Controller Lid Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 11 Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 12 SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 13 Controller Lid Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Figure 14 Jumper 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 15 Jumper 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 16 Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 17 POTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 18 Load Cell Wire Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 19 Controller Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 20 Length/Width Sensor Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 21 Height Sensor Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 22 Height Transmitter Gate Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 23 Height Transmitter Board Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 24 Height Transmitter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 25 Height Receiver Gate Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 26 Height Receiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 27 Height Receiver Board Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 28 Width Transmitter Gate Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 29 Width Transmitter Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 30 Width Transmitter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 31 Encoder Cover Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Figure 32 Width Receiver Gate Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 33 Width Receiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 34 Encoder Cover Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Figure 35 Encoder Cable Cover Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 36 Encoder Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 37 Encoder Set Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 38 Proximity Sensor Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 39 Controller Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 40 Controller Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 41 Controller Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 42 Overview of Motherboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Figure 43 Controller Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 44 Power Supply Cage Screw. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 45 Controller Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 46 Scale Card Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 47 Overview of Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 48 Load Cell Summing Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 49 Inside Load Cell Summing Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 50 Load Cell Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 51 Load Cell Summing Box Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 52 Load Cell Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 53 Load Cell Nuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 54 Load Cell Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 55 Front Platter Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Figure 56 Back Platter Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Figure 57 Encoder Cover Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Figure 58 Encoder Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 59 Encoder Set Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Figure 60 Bubble Level Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Figure 61 Gate Adjustment Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 62 Gate Bracket Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 63 Gate Board Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 64 Height Transmitter Board Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Figure 65 Controller Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 66 Controller Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 67 Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
CubiScan 125 Service Manual 1
Chapter 1
Diagnostics
This section describes the diagnostics procedures for the CubiScan 125. This chapter is divided
into the following sections:
• “Booting Process Errors” on page 2
• “Gate Dimensional Errors” on page 4
• “Ultrasound Dimensional Errors” on page 8
• “Gate Movement Errors” on page 9
• “Miscellaneous Errors” on page 10
• “Scale Errors” on page 11
The figure below shows parts commonly referred to in the following sections.
Figure 1
CubiScan 125 Parts
Diagnostics Booting Process Errors
CubiScan 125 Service Manual 2
Booting Process Errors
This section describes the various booting process errors that can occur with the CubiScan 125.
Refer to the following sections for more information.
Failure in Initialization Process
Review the following information if there is a failure in the initialization process when the
CubiScan 125 is turned on.
Initialization File
This process may fail if the SD card is missing or fails to load a needed file. Complete the
following steps if the initialization file process fails.
Note
Upon initialization failure, the CubiScan 125 will use default settings. This may impact calibration.
1. Tap [Menu] on the CubiScan 125 touchscreen. Tap the Nin the Save Data field. Tap the [+]
button to change the Nto a Y. The current settings will be saved.
2. Reboot the CubiScan 125.
3. Verify that a SD card is installed. The SD card is located in the controller box. Remove the SD
card and make sure that the param.txt file is installed.
4. Try using a new SD (2 GB, standard) card with factory default parameter files.
5. If, after completing the above steps, the initialization file process still fails, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Reading Gate
This process may be delayed if the CubiScan 125 fails to detect gate board(s). Complete the
following steps if the reading gate process is delayed.
1. Make sure that the gate power cable is securely connected.
2. Make sure the gate ribbon cables are securely connected.
3. Reboot the CubiScan 125.
4. If, after completing the above steps, the reading gate process still fails, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Initializing Scale
This process may fail if the CubiScan 125 cannot communicate with the scale card. Complete the
following steps if the initializing scale process fails.
1. Make sure that all controller box cables are securely connected.
2. Make sure that all load cell summing box cables are securely connected.
Diagnostics Booting Process Errors
CubiScan 125 Service Manual 3
3. Reboot the CubiScan 125.
4. Check to see if a scale card is present.
5. Is the LED light on the scale card lit?
6. If, after completing the above steps, the initializing scale process is still failing, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Initializing Lookup
If this process fails contact Quantronix Technical Assistance at +1 801-451-7000.
Strobing Gate
If this process fails contact Quantronix Technical Assistance at +1 801-451-7000.
Initializing Ethernet
This process may fail if the CubiScan 125 fails to connect to Ethernet. Ethernet settings can be
configured under Menu > Com > Ethernet. This may fail in DHCP mode.
1. Make sure that the Ethernet cable is securely connected at both ends.
2. Check the Ethernet cable LEDs where they connect at the controller box. These lights will be
green if the Ethernet connection is functioning properly.
3. Contact your IT support.
Failure to Turn On
Complete the following steps if the CubiScan 125 fails to turn on.
1. Make sure that the power switch is turned to the ON position.
2. Is the power cable connected to both the CubiScan 125 and a working outlet? If the CubiScan
125 is mobile, is the portable power supply turned on?
3. Is the display cable securely plugged into the controller box and display?
4. Check the fuses. The fuse drawer is located next to the power switch.
5. Try temporarily removing the SD card and boot in default mode.
6. If, after completing the above steps, the CubiScan 125 will still not turn on, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Diagnostics Gate Dimensional Errors
CubiScan 125 Service Manual 4
Gate Dimensional Errors
This section describes the various gate dimensional errors that can occur with the CubiScan 125.
For dimensional errors relating to the ultrasound sensors, see “Ultrasound Dimensional Errors”
on page 8.
Inconsistent Measurement Readings
Complete the following steps if you are receiving inconsistent measurement readings.
1. If there are any invalid yellow shapes in your measurement results, refer to “Invalid Yellow
Shapes in Measurement Results” on page 6. If there are no invalid yellow shapes in your
measurement results, continue on to step 2.
2. Does the object you are measuring have a rigid shape? If the object that you are measuring
does not have a rigid, stable shape then it is able to change shape. Measurements taken after
an object has changed shape will reflect the current state of that object.
3. Measure the calibration cube in different orientations multiple times to check for
dimensioning accuracy. If the CubiScan 125 reports roughly the same measurements each
time, the CubiScan 125 is measuring accurately. If the CubiScan 125 is not reporting
consistent readings, continue on to the next step.
4. If LEDs are incorrectly firing when the gate moves you may need to replace the gate cables.
The gate cables that travel through the gate hinge may become worn over time.
5. If, after completing the above steps, you are still receiving inconsistent measurement
readings, please contact Quantronix Technical Assistance at +1 801-451-7000.
Incorrect Height Measurement
Complete the following steps if you are receiving incorrect height measurements.
1. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
2. Make sure that all the controller box cables are securely attached.
3. Go to Menu > Diagnostics > Gate. On the second and fourth gate diagnostic screens, the
threshold and sensitivity values are listed for the width and height. The threshold values
should be between 550 and 750. The sensitivity values should be 100. If your values are
incorrect, go to the fifteenth gate diagnostics screen. From this screen you can run an
automatic threshold setting test for the LED beams. When this test is run the CubiScan 125
finds the top and bottom limits and automatically picks the best values. Make sure you move
the gate to the middle of the CubiScan 125 when you run this test. You must save your settings
to retain any changes.
Diagnostics Gate Dimensional Errors
CubiScan 125 Service Manual 5
4. Go to Menu > Diagnostics > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, continue on to the next step.
5. Go to Menu < Diagnostics > Gate (16/16). From this screen, you can run a masking test to mask
LEDs that may be malfunctioning. You should only run this test if 3 or less of the LEDs are
not working. Do not run the masking test if a large amount of yellow is displayed on the LED
beam bars. If too many LEDs are masked, the CubiScan 125 will not be able to measure
objects. To run the masking test, start with the gate in the home position (right side) and
slowly move it all the way to the left, and back into the home position. Tap [Mask]. Save your
changes and reboot the CubiScan 125.
6. If, after completing the above steps, you are still receiving incorrect height measurements,
please contact Quantronix Technical Assistance at +1 801-451-7000.
Item Exceeds Boundary
Complete the following steps if you are receiving the item exceeds boundary error message.
1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Remove
the glass platform and clean both sides with a clean, damp cloth. If your glass is scratched it
may interfere with measurements. Discard damaged glass and use the replacement glass
platform that was shipped with the CubiScan 125. Contact Quantronix Technical Assistance
at +1 801-451-7000 if you need to order a replacement glass platform.
2. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
3. Although rare, does your facility have any type of unusual lighting? If so, try moving the
CubiScan 125 to a different location with different lighting.
4. Are there invalid yellow shapes in your measurement results? If so, refer to “Invalid Yellow
Shapes in Measurement Results” on page 6.
5. Does the object you are measuring exceed or not meet the measurement range? The
measurement range for the CubiScan 125 gate is 0.10 in (0.2 cm) to 18.00 x 18.00 x 12.00 in
(45.0 x 45.0 x 30.0 cm).
6. Is the item you are measuring placed roughly in the center of the glass platform? The edges of
the metal frame can interfere with the measuring process when objects are placed too close to
the frame.
7. Go to Menu > Diagnostics > Gate. On the second and fourth gate diagnostic screens, the
threshold and sensitivity values are listed for the width and height. The threshold values
should be between 550 and 750. The sensitivity values should be 100. If your values are
incorrect, go to the fifteenth gate diagnostics screen. From this screen you can run an
automatic threshold setting test for the LED beams. When this test is run the CubiScan 125
finds the top and bottom limits and automatically picks the best values. Make sure you move
Diagnostics Gate Dimensional Errors
CubiScan 125 Service Manual 6
the gate to the middle of the CubiScan 125 when you run this test. You must save your settings
to retain any changes.
8. Go to Menu < Diagnostics > Gate (16/16). From this screen, you can run a masking test to mask
LEDs that may be malfunctioning. You should only run this test if 3 or less of the LEDs are
not working. Do not run the masking test if a large amount of yellow is displayed on the LED
beam bars. If too many LEDs are masked, the CubiScan 125 will not be able to measure
objects. To run the masking test, start with the gate in the home position (right side) and
slowly move it all the way to the left, and back into the home position. Tap [Mask]. Save your
changes and reboot the CubiScan 125.
9. If, after completing the above steps, you are still receiving the item exceeds boundary error,
please contact Quantronix Technical Assistance at +1 801-451-7000.
Black Lines in Measurements
If there are black lines in your measurements (as shown in the figure below), complete the
following steps.
1. Make sure that nothing is blocking the LEDs. Check all the gate filters for dust or debris.
2. If there is nothing blocking the LEDs they may have been masked. Go to Menu > Diagnostics >
Gate (16/16). Tap [Reset] to unmask all masked LEDs.
Typically having a few LEDs masked does not interfere with measurements, even if a black
line appears in the measurement results as seen in Figure 2. Unmasking malfunctioning
LEDs may cause inaccurate measurements.
3. If the LEDs were not masked, and are still not functioning, gate boards may need to be
replaced. Contact Quantronix Technical Assistance at +1 801-451-7000.
Invalid Yellow Shapes in Measurement Results
There are generally two types of invalid yellow shapes that can occur in measurement results;
yellow specks or lines, or a large amount of yellow in the measurement area. Examples of these
are shown below. Refer to the following appropriate section according to the type of yellow shape
that is being displayed in the measurement results.
Figure 2
Black Line in Measurement
Diagnostics Gate Dimensional Errors
CubiScan 125 Service Manual 7
Yellow Specks or Lines
Complete the following steps to eliminate yellow specks or lines that appear in measurement
results.
1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Remove
the glass platform and clean both sides with a clean, damp cloth. If your glass is scratched it
may interfere with measurements. Discard damaged glass and use the replacement glass
platform that was shipped with the CubiScan 125. Contact Quantronix Technical Assistance
at +1 801-451-7000 if you need to order a glass platform.
2. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
3. If LEDs are firing incorrectly when the gate moves you may need to replace some gate cables.
The gate cables that travel through the gate hinge may become worn over time.
4. Go to Menu > Diagnostics > Gate (1/16). This screen displays the current status of the LED
beams. Remove the glass platform. Move the gate to the center and make sure that no objects
are present in the measuring field. If the LED beam bars show yellow, please contact
Quantronix Technical Assistance at +1 801-451-7000.
5. Go to Menu < Diagnostics > Gate (16/16). From this screen, you can run a masking test to mask
LEDs that may be malfunctioning. You should only run this test if 3 or less of the LEDs are
not working. Do not run the masking test if a large amount of yellow is displayed on the LED
beam bars. If too many LEDs are masked, the CubiScan 125 will not be able to measure
objects. To run the masking test, start with the gate in the home position (right side) and
slowly move it all the way to the left, and back into the home position. Tap [Mask]. Save your
changes and reboot the CubiScan 125.
Large Amounts of Yellow
Complete the following steps to eliminate large amounts of yellow that appear in the
measurement results.
1. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause
damage.
Figure 3
Invalid Yellow Shapes in Measurement Results
Diagnostics Ultrasound Dimensional Errors
CubiScan 125 Service Manual 8
2. Make sure that all the controller box cables are securely attached.
3. Check the light on the gate boards. The light is located about halfway up the board on the left
side. If this light is not lit, the board is not receiving power. Make sure that all the connections
are secure. Gently tug on each wire to make sure that it is firmly attached.
4. Check the inverter board voltage with a voltmeter to make sure it is receiving power.
5. Go to Menu > Diagnostics > Gate. On the second and fourth gate diagnostic screens, the
threshold and sensitivity values are listed for the width and height. The threshold values
should be between 550 and 750. The sensitivity values should be 100. If your values are
incorrect, go to the fifteenth gate diagnostics screen. From this screen you can run an
automatic threshold setting test for the LED beams. When this test is run the CubiScan 125
finds the top and bottom limits and automatically picks the best values. Make sure you move
the gate to the middle of the CubiScan 125 when you run this test. You must save your settings
to retain any changes.
6. Go to Menu > Diagnostics > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, please contact Quantronix Technical Assistance at +1 801-451-
7000.
Ultrasound Dimensional Errors
This section describes the various ultrasound dimensional errors that can occur with the
CubiScan 125. For dimensional errors relating to the gate, see “Gate Dimensional Errors” on
page 4.
Inaccurate Measurement Readings
Complete the following steps if the ultrasound sensors are measuring inaccurately or displaying
dashes in the length, width, or height fields.
1. Make sure the gate is in the home position.
2. Make sure the object you are measuring is correctly placed in the back corner of the CubiScan
125’s measuring platform.
3. Make sure that no objects are touching or leaning against the CubiScan 125.
4. Does the object you are measuring exceed or not meet the measurement range? The
measurement range for the ultrasound sensors is 2.0 in (5.0 cm) to 24.0 x 30.0 x 36.0 in
(60.0 x 80.0 x 90.0 cm).
5. Go to Menu > Diagnostics > Xdcr All. Error messages will be displayed in the length, height,
or width field.
If the CubiScan 125 reports NoComm, check the cables leading to that sensor. This message
means that there is no communication with that sensor.
Diagnostics Gate Movement Errors
CubiScan 125 Service Manual 9
If the CubiScan 125 reports Badpk, make sure that nothing is blocking the sensor. This
message may also mean that the CubiScan 125 is receiving faulty or garbled information from
the sensor.
If the CubiScan 125 reports UStbl, make sure that nothing is blocking the sensor.
If no error messages are reported, continue on to the next step.
6. Are all cables securely connected to the ultrasound sensors and the controller?
7. Are any covers blocking the ultrasound waves? You may need to adjust the position of the
sensors if they are being blocked.
8. Are any of the ultrasound sensors or cables visibly damaged? If you require replacement
parts, please contact Quantronix Technical Assistance at +1 801-451-7000.
Gate Movement Errors
This section describes the various gate movement errors that can occur with the CubiScan 125.
Refer to the following sections for more information.
Gate Cursor Not Moving
Complete the following steps if the green gate cursor does not follow the gate’s movements.
1. Check the encoder cable and make sure it is securely attached at both ends of the cable. If
doing this does not correct the problem, continue on to the next step.
2. Check the encoder and see if it is visibly damaged. Contact Quantronix at +1 801-451-7000 if
you need a replacement part.
3. Go to Menu > Diagnostics > Encdr. The encoder value should read 0000 when the gate is in the
home position. Move the gate all the way to the left and back into the home position. If the
encoder value does not change, please contact Quantronix Technical Assistance at +1 801-
451-7000.
Gate Cursor Out of Box
Complete the following steps if the green gate cursor is out of the box.
1. When the CubiScan 125 reboots, make sure that it declares “CubiScan 125 Ready” after all the
files have been initialized. If it declares “CubiScan 25 Ready,” the wrong CubiScan may be
selected in the firmware.
2. If, after completing the above step, the gate cursor is still not functioning, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Diagnostics Miscellaneous Errors
CubiScan 125 Service Manual 10
Gate Speed Warning
The gate speed warning message is displayed if the gate is moved too fast to obtain a
measurement reading. The gate must be moved at a moderate speed to obtain accurate
measurement results.
Irregular Gate Movement
Complete the following steps if gate movement is wobbly or uneven.
1. Make sure that no cables or objects are impeding the movement of the gate.
2. If, after completing the above steps, the gate does not move smoothly, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Return Gate to Home Error
Complete the following steps if the return gate to home error occurs when the gate is in the home
position (right side of the CubiScan 125). When the CubiScan 125 is turned on the gate must be in
the home position.
1. Make sure that the home indicator is lit and the gate is in the home position.
2. Check the proximity sensor light. This is a little red light on top of the sensor. If this light is
out, the proximity sensor may need to be replaced. If the CubiScan 125 is off this light will
also be off.
3. Check the encoder and see if it is visibly damaged. Contact Quantronix at +1 801-451-7000 if
you need a replacement part.
4. If, after completing the above steps, the return gate to home error keeps occurring or the
proximity sensor light is not lit, please contact Quantronix Technical Assistance at +1 801-
451-7000.
Miscellaneous Errors
This section describes miscellaneous errors that can occur with the CubiScan 125. Refer to the
following sections for more information.
Frozen or Not Functioning
Complete the following steps if the CubiScan 125 is not functioning or frozen.
1. Turn the CubiScan 125 off and allow power to drain for at least 20 seconds. Turn the
CubiScan 125 back on.
2. If cycling the power does not correct the problem, power the CubiScan 125 off and
temporarily remove the SD card.
3. Update the firmware. For information on how to do this, see “Updating the Firmware” on
page 19.
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