
To make a claim
If a defect in the product appears you are entitled to submit a warranty claim by returning your product to the
address shown below. Please contact Quell on the telephone numbers provided below, Monday to Friday during
9.00AM - 5.00PM. When returning the product, please ensure it is properly packaged so that no damage occurs
during transit. Any postage and packaging expenses required to return the product to Quell will be at your cost.
Please provide the original or a copy of the proof of purchase. Also, please make sure you have included an
explanation of the problem. If Quell elects to repair the product, please note that goods presented for repair may be
replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair
the goods.
This warranty is provided by:
Chubb Fire & Security Pty Ltd trading as Quell
ABN 47 000 067 541
Building F, Unit 1B
3 Birnie Avenue, Lidcombe NSW 2113
Telephone: 1800 654 435
Website: www.quell.com.au
WARRANTY & CONTACT DETAILS
12 MONTH LIMITED WARRANTY
Warranty
Quell warrants to the original consumer purchaser that each new product will be free from defects in materials and
workmanship under normal use for a period of 12 months from the date of purchase. To the extent permitted by law,
Quell agrees to repair or replace (at our discretion) any defective product on presentation of the proof of purchase.
Australia warranty claims
Where the goods are offered for sale in Australia, the benets to the consumer given by this warranty are in addition
to other rights and remedies of the consumer under the Australian Consumer Law and other applicable laws relating
to the goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
New Zealand warranty claims:
Where the goods are offered for sale in New Zealand, the benets to the consumer given by this warranty are
in addition to other rights and remedies of the consumer under relevant New Zealand consumer protection laws
and other applicable laws relating to the goods. Our goods come with guarantees that cannot be excluded under
relevant New Zealand consumer protection laws. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Exclusions
Subject to non-excludable laws, this warranty does not cover:
• normal wear and tear to the product or parts
• batteries or other consumables included with this product
• damage to the product caused by accidents, misuse, abuse, lack of reasonable care, tampering or repair by a
person not authorised by Quell
• any product that has not been installed, operated or maintained in accordance with the manual or operating
instructions provided with the product