QuickLabel Systems QL800 User manual

USER
GUIDE
•Fast print speed,
up to 305 mm/s
•Excellent print
quality up to 1600 dpi
• High-yield, vivid inks
• Complete with color
labeling software
QuickLabel.com
Part Number: 22834649-EN-E
The Labels You Want When You Need Them.
®

QL-800 User Guide
Part Number 22834649-EN-E
Revision 1.2
11/2015
QuickLabel Systems, An AstroNova™ Division
World Headquarters
600 East Greenwich Ave., West Warwick, RI 02893
Tel: [phone] Fax: [phone]
E-mail: [email protected]
www.QuickLabel.com
Technical Support
Tel: [phone]
E-mail: [e-mail]
www.QuickLabel.com/support/

© 2015 Astro-Med, Inc. All Rights Reserved
This manual is copyrighted with all rights reserved. No part of this manual may be
reproduced,transmitted,transcribed,storedin aretrievalsystem,ortranslated intoany
language in any form by any means without written permission of QuickLabel Systems.
Trademarks
QL-800® and Custom QuickLabel Omni® are registered trademarks of Astro-Med, Inc.
Adobe®, Photoshop®, and Illustrator® are registered trademarks of Adobe Systems,
Inc.
Corel® is a registered trademark of Corel Corporation.
Microsoft® Windows® XP, Windows® Vista®, Windows® 7, and Windows® 8 are
registered trademarks of Microsoft Corporation.
QL-800 Limited Warranty
QuickLabel Systems, An AstroNova Division, warrants all components of this product,
except wear parts and consumables, against defects in materials or workmanship for
a period of one (1) year from the date of original purchase. Wear parts include the
transport unit, maintenance roller, maintenance cartridge, cutter blades and the like.
Consumables include ink cartridges and labels, which are covered under a separate
warranty. If the customer discovers a defect, this defect must be reported promptly to
QuickLabel Systems or an authorized QuickLabel dealer. QuickLabel Systems will, at
its option, repair the printer or repair or replace its defective component(s) at no
additional charge. Repair parts and replacement parts will be furnished on an
exchange basis and will be either reconditioned or new. The customer is responsible
for freight to return the printer or componentto our factory or authorized service center.
We will ship the repaired or replaced printer or component back to you via standard
ground freight service. All replaced parts become the property of QuickLabel Systems.
Travel, freight and other expenses related to warranty repairs are not covered.
In the first year of product ownership, you may be covered by a separate Customer
Support Agreement purchased from or issued by QuickLabel or an authorized
QuickLabel dealer. In such a case, you would be entitled to an on-site installation
and/or training visit. Otherwise, Customer Support Agreements and renewals are
available for purchase and provide on-site support.
This warranty is void if the product has been damaged by accident, abuse, neglect or
misapplication or by the use of incompatible consumables or parts, or if the product has
been improperly installed, or if the product has been modified without the express
written permission of QuickLabel Systems. QuickLabel is not responsible for products
lost or damaged in transit.
QuickLabel makes no warranty, either expressor implied, with respect tothis product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held
liable for any direct, indirect, special, incidental, or consequential damages, whether
based on a contract, tort, or any other legal theory and whether advised of the
possibility of such damages.

Ink Limited Warranty
This warranty covers QuickLabel QL-800 ink cartridge sold by QuickLabel Systems.
Each QL-800 ink cartridge is warranted to be free from defects in materials and
workmanship for up to 12 months from the date of manufacture if in original unopened
packaging, or up to 3 months after installation, whichever occurs first. This warranty
applies only to the ink cartridges as used in the QuickLabel QL-800 printing system.
If the customer suspects a defect in a QL-800 ink cartridge, the customer must notify
QuickLabelor an authorized QuickLabel dealer within the warranty period.Upon return
of the ink cartridge and QuickLabel's verification of the defect, QuickLabel will, at its
option, either:
1. Replace the defective ink cartridge; or,
2. If the customer has used the ink, pro-rate the price of a new ink based upon the
estimated life remaining for the ink, as reported by the QL-800 system. The QL-800
provides the estimated life remaining, and QuickLabel may obtain this information from
the system remotely or request the customer to furnish this information.
This warranty does not cover QL-800 ink cartridges that have been emptied, refilled,
remanufactured, modified, refurbished, misused, or tampered with, or that have
expired, or when used to print on label or tag media that is not compatible with the
QL-800.
Thiswarranty isvoidif theQL-800ink cartridgehasbeendamaged byaccident,abuse,
neglect or misapplication, if the product has been improperly installed or maintained, if
the product has been used outside of its environmental specifications, or if the product
has been modified without the express written permission of QuickLabel.
QuickLabel makes no warranty, either expressor implied, with respect tothis product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held
liable for any direct, indirect, special, incidental, or consequential damages, whether
based on a contract, tort, or any other legal theory and whether advised of the
possibility of such damages.
Printhead Limited Warranty
QuickLabel Systems warrants the printhead from the date of purchase for a period of
90 days or for 250,000 inches of printing, whichever comes first, contingent upon the
use of QuickLabel ink and labels. The QL-800 printhead is calibrated for use with
QuickLabel ink and labelsand performs optimally only whenused with these materials.
This specific printhead warranty does not apply to printheads damaged by accident,
abuse, neglect, misapplication or the like. This warranty is void if the product has been
damaged by accident, abuse, neglect or misapplication, or if the product has been
improperly installed, or if the product has been modified without the express written
permission of QuickLabel Systems.
ICC Profile
ICC Profile Powered by X-Rite Incorporated

Obtaining Service
To obtain warranted service, please contact QuickLabel Technical Support through
one of the Factory Sales and Service Centers.
Contact Information for Factory Sales and Service
QuickLabel USA and World Headquarters
600 East Greenwich Avenue
West Warwick, RI 02893 USA
Tel: [phone]
Fax: [phone]
Web Site: www.QuickLabel.com
Sales E-mail: [e-mail]
Technical Support E-mail: supp[email protected]
QuickLabel Deutschland
Astro-Med GmbH, Senefelderstraße 1/ T6 D-63110 Rodgau
Tel. [phone]
Fax: [phone]
Web Site: www.QuickLabel.de
Sales E-mail: [e-mail]
Technical Support E-mail: supp[email protected]
Ownership Information
Congratulationsandthankyouforyourbusiness.YourpurchaseofaQuickLabeldigital
label printer is an investment in production flexibility and packaging efficiency. Please
record the model number and serial number of your product.

QL-800 User Guide i
Contents
Chapter: 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the QL-800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation and Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Checking the Included Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choosing an Installation Location . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Switching the Printer On and Off . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Printer Driver (USB) . . . . . . . . . . . . . . . . . . . . . . . . 9
Resolving Windows 7 and Windows 8 USB Installation Issues . . . . . . . . . 11
Installing the Printer Driver (Network) . . . . . . . . . . . . . . . . . . . . . . 12
Using the After Shipping Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Readying the Maintenance Roller . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Installing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Loading and Unloading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unloading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
QuickLabel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
QL-800 Label Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
QuickLabel BPO Blanket Purchase Order Program . . . . . . . . . . . . . . 24
Media Specialists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter: 2 QL-800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Printer Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Operation Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Color Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Color and Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Color Profiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Display Profiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
QuickLabel QL-800 Color Profiles . . . . . . . . . . . . . . . . . . . . . . . . 30
A Profile for Each Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter: 3 Designing and Printing Labels . . . . . . . . . . . . . . . . . . . . .31
Designing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Choosing Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Disabling Anti-aliasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Planning Full-Bleed and Non-Bleed Labels . . . . . . . . . . . . . . . . . . . 31
Setting up the Label Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Setting up Labels in Custom QuickLabel Omni . . . . . . . . . . . . . . . . . 32

Contents
ii QL-800 User Guide
Setting up Labels in Third-Party Design Applications . . . . . . . . . . . . . . 32
Setting up the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting up General Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting up a Custom Label Size . . . . . . . . . . . . . . . . . . . . . . . . . 35
Setting up Media Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Saving and Recalling Driver Settings . . . . . . . . . . . . . . . . . . . . . . 40
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Using the Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing the Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing the Job Status and Cancelling Jobs . . . . . . . . . . . . . . . . . .44
Viewing Ink and Consumable Levels . . . . . . . . . . . . . . . . . . . . . . 44
Chapter: 4 QL-800 Maintenance Utility . . . . . . . . . . . . . . . . . . . . . . .47
About the Maintenance Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Printer Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Viewing Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Upgrading the Printer and Print Module Firmware . . . . . . . . . . . . . . . 48
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Print Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Setting the Vertical Baseline . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting the Horizontal Baseline . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting the Cut/Stop Position . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Cleaning Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Setting up Auto-Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Cleaning Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Preparing for Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Preparing for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
System Logs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Viewing the Error History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Saving Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Parts Replacement Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Replacing the Printhead Assembly . . . . . . . . . . . . . . . . . . . . . . . 57
Replacing the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Replacing the Aerosol Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Replacing the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . 58
Replacing the Maintenance Roller . . . . . . . . . . . . . . . . . . . . . . . 59
Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Chapter: 5 Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Cleaning the Printer Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Cleaning the Input Pinch Rollers . . . . . . . . . . . . . . . . . . . . . . . . 63
Cleaning the Maintenance Tray Area . . . . . . . . . . . . . . . . . . . . . . 64
Cleaning the Transport Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Chapter: 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing a Media Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Contents
QL-800 User Guide iii
Chapter: 7 Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . .79
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Power Supply and Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Ink Cartridge and the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . 82
Chapter: 8 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Contents
iv QL-800 User Guide