QuickLabel Systems QL800 User manual

•Fast print speed,
up to 305 mm/s
•Excellent print
quality up to 1600 dpi
•High-yield, vivid inks
•Complete with color
labeling software
USER
GUIDE
The Labels You Want When You Need Them.
®
QuickLabel.com

QL-800 User Guide
Part Number 22834649-EN-E
Revision 1.3
1/2017
QuickLabel, An AstroNova™ Division
World Headquarters
600 East Greenwich Ave., West Warwick, RI 02893
Tel: [phone] Fax: [phone]
E-mail: [email protected]
www.QuickLabel.com
Technical Support
Tel: [phone]
E-mail: [e-mail]
www.QuickLabel.com/support/

© 2017 AstroNova, Inc. All Rights Reserved
This manual is copyrighted with all rights reserved. No part of this manual may be
reproduced,transmitted,transcribed,storedin aretrievalsystem,ortranslated intoany
language in any form by any means without written permission of QuickLabel.
Trademarks
QL-800® and Custom QuickLabel Omni® are registered trademarks of AstroNova, Inc.
Adobe®, Photoshop®, and Illustrator® are registered trademarks of Adobe Systems,
Inc.
Corel® is a registered trademark of Corel Corporation.
Microsoft® Windows® 7, Windows® 8, and Windows® 10 are registered trademarks
of Microsoft Corporation.
QL-800 Limited Warranty
QuickLabel, An AstroNova Division, warrants all components of this product, except
wear parts and consumables, against defects in materials or workmanship for a period
of one (1) year from the date oforiginal purchase. Wearparts include the transport unit,
maintenance roller, maintenance cartridge, cutter blades and the like. Consumables
include ink cartridges and labels, which are covered under a separate warranty. If the
customer discovers a defect, this defect must be reported promptly to QuickLabel or an
authorized QuickLabel dealer. QuickLabel will, at its option, repair the printer or repair
or replace its defective component(s) at no additional charge. Repair parts and
replacement parts will be furnished on an exchange basis and will be either
reconditioned or new. The customer is responsible for freight to return the printer or
component to our factory or authorized service center. We will ship the repaired or
replaced printer or component back to you via standard ground freight service. All
replaced parts become the property of QuickLabel. Travel, freight and other expenses
related to warranty repairs are not covered.
In the first year of product ownership, you may be covered by a separate Customer
Support Agreement purchased from or issued by QuickLabel or an authorized
QuickLabel dealer. In such a case, you would be entitled to an on-site installation
and/or training visit. Otherwise, Customer Support Agreements and renewals are
available for purchase and provide on-site support.
This warranty is void if the product has been damaged by accident, abuse, neglect or
misapplication or by the use of incompatible consumables or parts, or if the product has
been improperly installed, or if the product has been modified without the express
written permission of QuickLabel. QuickLabel is not responsible for products lost or
damaged in transit.
QuickLabel makes no warranty, either express or implied, with respect to this product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held
liable for any direct, indirect, special, incidental, or consequential damages, whether
based on a contract, tort, or any other legal theory and whether advised of the
possibility of such damages.

Ink Limited Warranty
This warranty covers QuickLabel QL-800 ink cartridge sold by QuickLabel.
Each QL-800 ink cartridge is warranted to be free from defects in materials and
workmanship for up to 12 months from the date of manufacture if in original unopened
packaging, or up to 3 months after installation, whichever occurs first. This warranty
applies only to the ink cartridges as used in the QuickLabel QL-800 printing system.
If the customer suspects a defect in a QL-800 ink cartridge, the customer must notify
QuickLabelor an authorized QuickLabel dealer within the warranty period.Upon return
of the ink cartridge and QuickLabel's verification of the defect, QuickLabel will, at its
option, either:
1. Replace the defective ink cartridge; or,
2. If the customer has used the ink, pro-rate the price of a new ink based upon the
estimated life remaining for the ink, as reported by the QL-800 system. The QL-800
provides the estimated life remaining, and QuickLabel may obtain this information from
the system remotely or request the customer to furnish this information.
This warranty does not cover QL-800 ink cartridges that have been emptied, refilled,
remanufactured, modified, refurbished, misused, or tampered with, or that have
expired, or when used to print on label or tag media that is not compatible with the
QL-800.
Thiswarranty isvoidif theQL-800ink cartridgehasbeendamaged byaccident,abuse,
neglect or misapplication, if the product has been improperly installed or maintained, if
the product has been used outside of its environmental specifications, or if the product
has been modified without the express written permission of QuickLabel.
QuickLabel makes no warranty, either express or implied, with respect to this product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held
liable for any direct, indirect, special, incidental, or consequential damages, whether
based on a contract, tort, or any other legal theory and whether advised of the
possibility of such damages.
Printhead Limited Warranty
QuickLabel warrants the printhead from the date of purchase for a period of 90 days or
for 250,000 inches of printing, whichever comes first, contingent upon the use of
QuickLabel ink and labels. The QL-800 printhead is calibrated for use with QuickLabel
ink and labels and performs optimally only when used with these materials. This
specific printhead warranty does not apply to printheads damaged by accident, abuse,
neglect, misapplication or the like. This warranty is void if the product has been
damaged by accident, abuse, neglect or misapplication, or if the product has been
improperly installed, or if the product has been modified without the express written
permission of QuickLabel.
ICC Profile
ICC Profile Powered by X-Rite Incorporated

Obtaining Service
To obtain warranted service, please contact QuickLabel Technical Support through
one of the Factory Sales and Service Centers.
Contact Information for Factory Sales and Service
QuickLabel USA and World Headquarters
600 East Greenwich Avenue
West Warwick, RI 02893 USA
Tel: [phone]
Fax: [phone]
Web Site: www.QuickLabel.com
Sales E-mail: [e-mail]
Technical Support E-mail: supp[email protected]
QuickLabel Deutschland
Senefelderstraße 1/ T6 D-63110 Rodgau
Tel. [phone]
Fax: [phone]
Web Site: www.QuickLabel.de
Sales E-mail: [e-mail]
Technical Support E-mail: supp[email protected]
Ownership Information
Congratulationsandthankyouforyourbusiness.YourpurchaseofaQuickLabeldigital
label printer is an investment in production flexibility and packaging efficiency. Please
record the model number and serial number of your product.
FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against interference in a residential installation. This
equipmentgenerates,uses,andcan radiateradiofrequencyenergyand,ifnot installed
and used in accordance with the instruction manual, may cause interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipmentoff and on,the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user's authority to operate the
equipment.

RoHS2 Compliance
The QL-800 Label Printer does not contain the substances specified within ANNEX II
of “Directive 2011/65/EU of the European Parliament and of theCouncil of 8 June 2011
on the restriction of the use of certain hazardous substances in electrical and electronic
equipment (RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium,
polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE)
exceeding their specified maximum concentration values tolerated by weight in
homogeneous materials, except for the exemptions set in ANNEX Ill of the Directive
and its amendments.
This information is offered in good faith to the best of our knowledge, but is subject to
revision as new information becomes available.
WEEE Directive
European Union (and EEA) only.
These symbols indicate that this product is not to be disposed of with your household
waste, according to the WEEE Directive (2002/96/EC), the Battery Directive
(2006/66/EC) and/or your national laws implementing those Directives.
If a chemical symbol is printed beneath the symbol shown above, in accordance with
the Battery Directive, this indicates that a heavy metal (Hg = Mercury, Cd = Cadmium,
Pb = Lead) is present in this battery or accumulator at a concentration above an
applicable threshold specified in the Battery Directive.
This product should be handed over to a designated collection point, e.g., on an
authorized one-for-one basis when you buy a new similar product or to an authorized
collection site for recycling waste electrical and electronic equipment (EEE) and
batteries and accumulators. Improper handling of this type of waste could have a
possible impact on the environment and human health due to potentially hazardous
substances that are generally associated with EEE.
Your cooperation in the correct disposal of this product will contribute to the effective
usage of natural resources.
For more information about the recycling of this product, please contact your local city
office, waste authority, approved scheme or your household waste disposal service.
(EEA: Norway, Iceland and Liechtenstein)

WEEE Compliance - India only
This product is not to be disposed of with your household waste, according to the
e-waste(ManagementandHandling)Rules,2011.Thisproductshouldbehandedover
toadesignatedcollectionpoint,e.g.,to an authorizedcollection siteforrecycling waste
electrical and electronic equipment (EEE). Improper handling of this type of waste
could have a possible negative impact on the environment and human health due to
potentially hazardous substances that are generally associated with EEE. At the same
time, your cooperation in the correct disposal of this product will contribute to the
effective usage of natural resources. For more information regarding return and
recycling of WEEE products, please contact QuickLabel.
Also, this product complies with the “India E-waste Rule 2011” and prohibits use of
lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated
diphenyl ethers in concentrations exceeding 0.1 % by weight and 0.01 % by weight for
Cadmium, except for the exemptions set in Schedule ll of the Rule.
Battery - For CA, USA only
Included battery contains Perchlorate Material ---- special handling may apply.
See http://www.dtsc.ca.gov/hazardouswaste/perchlorate for details.

Declaration of Conformity
Declaration de Conformité
Ubereinstimmungserklärung
Dichiarazione di Conformità
ID DoC-22834649
Manufacturer’s name and address
Nom et adresse du fabricant
Hersteller
Nome del costruttore
AstroNova, Inc.
600 East Greenwich Avenue
West Warwick, RI 02893 USA
Model No.
Modele No.
Model Nr.
Modello No.
QL-800, QL-800 w/ Rewinder
Description of Products
Description des produits
Produktbeschreibungen
Descrizione dei Prodotti
Color Label Printer
Standards to which conformity is declared
Standards auquel la conformité appartient
Normen für welche Übereinstimmung erklärt wird
Norme per le quali si dichiara la conformità
FCC 47CFR Part 15 Subpart B (4/2016)
ICES-003 Issue 6 January 2016
EN 55022:2010 COR 2011
EN 55024:2010 +AMD1:2015
IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am 2:2013
ANSI/UL 60950-1, 2nd Edition (2007)
CSA C22.2 No. 60950-1 2nd Edition (2007)
CENELEC EN 60950-1 2nd (2005)
Application of Council Directives
Application des Decisions du Conseil
Anwendbar fur die Richtlinien
Applicazione delle Direttive del Comitato
2004/108/EC
2006/95/EC
I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standard.
Je, Soussigné, déclare que l’équipment spécifié ci-dessus est en conformité avec la directive et le standard ci-dessus.
Ich, der unterzeichnende erkläre hiermit, daß das oben beschriebene Gerät den vorgenannten Richtlinien und Normen entspricht.
Il sottoscritto dichiara che l’apparecchio sopra specificato è conforme alle Direttive e Norme sopra specificate.
Steven Holbrook
Quality Assurance Manager
AstroNova, Inc.
CE Label First Affixed Date: 16 Date of issue: 7/13/2016
Place of issue: West Warwick, RI
European Contact: Your local AstroNova, Inc. Sales and Service Office.
FRANCE - Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal 78990 Elancourt
Tel: [phone], Fax: [phone]
GERMANY - Senefelderstrasse 1/T6, D-63110 Rodgau
Tel. [phone], Fax: [phone]
UNITED KINGDOM - 11 Whittle Parkway, Slough, Berkshire, SL1 6DQ
Tel: [phone], Fax: [phone]

QL-800 User Guide i
Contents
Chapter: 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the QL-800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation and Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Checking the Included Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Before Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choosing an Installation Location . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Powering On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Printer Driver (USB) . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Printer Driver (Network) . . . . . . . . . . . . . . . . . . . . . . 10
Changing Printer Networking Settings . . . . . . . . . . . . . . . . . . . . . 11
Using the After Shipping Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Preparing the Maintenance Roller . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Installing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Loading and Unloading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loading Media with Manual Feed Mode . . . . . . . . . . . . . . . . . . . . 19
Unloading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Working with Wide Gap Media . . . . . . . . . . . . . . . . . . . . . . . . . 22
QuickLabel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
QL-800 Label Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
QuickLabel BPO Blanket Purchase Order Program . . . . . . . . . . . . . . 22
Media Specialists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter: 2 QL-800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Printer Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Operation Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Color Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Color and Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Color Profiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Display Profiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
QuickLabel QL-800 Color Profiles . . . . . . . . . . . . . . . . . . . . . . . . 28
A Profile for Each Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter: 3 Designing and Printing Labels . . . . . . . . . . . . . . . . . . . . .29
Designing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Choosing Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Disabling Anti-aliasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Planning Full-Bleed and Non-Bleed Labels . . . . . . . . . . . . . . . . . . . 30
Setting up the Label Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents
ii QL-800 User Guide
Setting up Labels in Custom QuickLabel Omni . . . . . . . . . . . . . . . . . 30
Setting up Labels in Third-Party Design Applications . . . . . . . . . . . . . . 31
Setting up the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Setting up General Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Setting up a Custom Label Size . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting up Media Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Saving and Recalling Driver Settings . . . . . . . . . . . . . . . . . . . . . . 39
Importing and Exporting Driver Settings . . . . . . . . . . . . . . . . . . . . 41
Setting up the Driver for Full-Bleed Printing . . . . . . . . . . . . . . . . . . . 42
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using the Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing the Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing the Job Status and Canceling Jobs . . . . . . . . . . . . . . . . . . 46
Viewing Ink and Consumable Levels . . . . . . . . . . . . . . . . . . . . . . 47
Estimating Ink Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter: 4 QL-800 Maintenance Utility . . . . . . . . . . . . . . . . . . . . . . .49
About the Maintenance Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printer Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Viewing Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Upgrading the Printer and Print Module Firmware . . . . . . . . . . . . . . . 50
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Print Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Setting the Vertical Baseline . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Setting the Horizontal Baseline . . . . . . . . . . . . . . . . . . . . . . . . . 53
Setting the Cut/Stop Position . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Cleaning Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Setting up Auto-Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Updating Cleaning Procedures . . . . . . . . . . . . . . . . . . . . . . . . . 56
Cleaning Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Preparing for Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Preparing for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
System Logs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Viewing the Error History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Saving Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Parts Replacement Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing the Aerosol Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . 61
Replacing the Maintenance Roller . . . . . . . . . . . . . . . . . . . . . . . 62
Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Chapter: 5 Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Cleaning the Printer Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Cleaning the Input Pinch Rollers . . . . . . . . . . . . . . . . . . . . . . . . 65
Cleaning the Maintenance Tray Area . . . . . . . . . . . . . . . . . . . . . . 66
Cleaning the Transport Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cleaning the Ink Cartridge Contacts . . . . . . . . . . . . . . . . . . . . . . 68
Powering Up After Extended Downtime . . . . . . . . . . . . . . . . . . . . . . . . . 71

Contents
QL-800 User Guide iii
Upgrading the Printer Driver and Utilities . . . . . . . . . . . . . . . . . . . . . . . . 71
Chapter: 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Removing a Media Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Printing Variable Data on Continuous Media Results in Blank Media Feeding . 89
Color Shifts or Drops Out During Printing . . . . . . . . . . . . . . . . . . . . 90
Resolving Windows 7 and Windows 8 USB Installation Issues . . . . . . . . . . . . . 90
Chapter: 7 Rewinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Before Installing the Rewinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Installing the Rewinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Rewinding Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Chapter: 8 Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . .97
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Power Supply and Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Ink Cartridge and the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . 100
Chapter: 9 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Contents
iv QL-800 User Guide

QL-800 User Guide 1
1Getting Started
About the QL-800
When you start printing your own labels in your office or factory with the QL-800 from
QuickLabel Systems, you'll stop production delays and reduce excess inventory. You
will achieve flexibility and cost-savings because you are digitally printing the right label
for the right customer in the right quantity, just-in-time.
As a true digital printer, the QL-800 easily prints labels with any text, barcode, or
graphics in affordable small batches, perfect for labeling multiple different products or
labeling for different wholesale customers. The QL-800 is the best tool for customizing
your product labels in affordable small quantities.
• Fast print speed, up to 305 mm/s
• Excellent print quality up to 1600 dpi
• High-yield, vivid inks
• Complete with color labeling software

Getting Started
2QL-800 User Guide
The QL-800 is designed with all the power of a high-end digital label printing press, but
it's sold at just a fraction of the price and fits on your desk or tabletop. The QL-800 is a
versatile, in-house digital color label printer that prints both labels in a range of widths
at high speeds, and in high-quality.
The QL-800 makes great-looking labels that perform well even in challenging
conditions. Your products will look appealing and professional, with bright, vivid inks
that reproduce a wide gamut of colors. Genuine QL-800 inks are available in large
capacity, high-yield separate cyan, magenta, yellow, and black (CMYK) cartridges.
Installation and Setup Overview
Refer to the installation and setup summary for an outline of the required steps.
1Unpack the printer. See “Unpacking the Printer” on page 3.
2Ensure all parts are included. See “Checking the Included Parts” on page 5.
3Before installing the printer, select an appropriate location and ensure system
requirements are met.
•See “Choosing an Installation Location” on page 6.
•See “Installation Precautions” on page 7.
•See “System Requirements” on page 8.
4Connect the power cable to the printer. Switch the printer power on. See“Powering
On” on page 8.
5Install the printer driver.
•See “Installing the Printer Driver (USB)” on page 9.
•See “Installing the Printer Driver (Network)” on page 10.
6Use the After Shipping wizard in the QL-800 Maintenance Utility. See “Using the
After Shipping Wizard” on page 12. Thiswizardwill guideyou through the following
actions.
• Foam support block removal - See “Preparing the Maintenance Roller” on
page 12.
• Ink cartridge installation - See “Installing Ink Cartridges” on page 13.
• Printhead installation - See “Installing the Printhead” on page 14.
7Load media. See “Loading Media” on page 18.

Getting Started
QL-800 User Guide 3
Unpacking the Printer
The printer is secured using packing tape and cushioning materials to protect it against
vibrations and shock during transportation. Use the following procedure to unpack the
printer. Keep the packing materials for future transportation.
Note: If you open the top cover of the printer, you will see a foam block installed over
the maintenance roller. You will remove this block later when using the After Shipping
Wizard to prepare the maintenance roller, install ink cartridges, and install the
printhead. See “Using the After Shipping Wizard” on page 12.
1Remove the accessory box and packing materials from the shipping carton.
2With help from another person, lift the printer out of the shipping carton.
Caution: The printer is heavy and moving it requires two people. One person
should lift the front by the indicated lift point, while the other person should lift the
back by the indicated lift point. Do not lift the printer by the mandrel. Lift the front of

Getting Started
4QL-800 User Guide
the printer by the recessed handle. Lift the rear of the printer by the flat area of the
purple frame above the mandrel. Keep the printer level while lifting it.
3Place the printer on a sturdy, flat horizontal surface that can support at least 100
pounds (45.4 kilograms).
4Remove all packing tape from the printer exterior. This tape is used to secure the
doors and covers in place.
There is also tape holding the maintenance cartridge in place. Open the main side
door and lower side door to access and remove this tape.
5With the main side door open, remove the yellow transport unit shipping lock by
rotating it counterclockwise approximately 45 degrees, aligning it, and then pulling
it straight out. Save the lock for future shipping purposes.
Note: The printer will function with the transport shipping lock installed. However,
the transport unit cannot be removed while the lock is in place.

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QL-800 User Guide 5
6Grasp the transport unit handle and pull thetransport unit straight out of the printer.
Then reinstall the transport unit. Ensure it is fully inserted in the printer.
7Close the main side door but leave the lower side door open.
8Graspthe maintenance cartridgeand pullitstraight out of theprinter.Then reinstall
the maintenance cartridge. Ensure it is fully inserted in the printer.
9Close the lower side door.
Checking the Included Parts
Check to make sure the following items are included with the printer.
• Power cable
• USB cable (do not connect until prompted during driver installation)
• Printhead
• Four ink cartridges (one for each color)
• Installation CD

Getting Started
6QL-800 User Guide
Before Installing the Printer
Choosing an Installation Location
The installation environment must be as described in this section.
• The printer power cord must be able to connect to an outlet (100V - 240V AC). This
outlet must be easily accessible.
• Avoid installing the printer near a faucet, water heater, humidifier, or refrigerator.
• Ensure the environment temperature is within 41to 95 degrees Fahrenheit (5 to 35
degrees Celsius). For optimal print quality, an environment temperature of
approximately 73 degrees Fahrenheit (23 degrees Celsius) is recommended.
• Ensure the environment humidity is within 20% to 80% (non-condensing) relative
humidity. For optimal print quality, a relative humidity of approximately 60% is
recommended.
• Avoid placing the printer in areas exposed to high temperature and humidity,
extremely low temperature, severe temperature changes, or direct sunlight.
Especially, avoid placing the printer near fire, outdoors, in distribution warehouses,
or in refrigerated areas.
• Avoid installing the printer in areas subject to dust.
• The room must be properly ventilated.
• No printer feet should float. The printer must be held level constantly.
• When placing the printer on a desk, table, or other similar surface, it must besturdy
and stable enough to support the weight of the printer. The table must be rated for
a minimum of 100 pounds.