Quintum Tenor BX User manual

Tenor BX
VoIP MultiPath/Gateway Switch
Product Guide
480-0073-00-11
Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP,
VoIP Made Easy, and SelectNet Technology are trademarks of Quintum Technologies, Inc.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Table of Contents TOC-1
Table of Contents
Chapter 1: Overview
What is the Tenor BX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Complete Solution in one design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Multipath architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
State of the art Management system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Unique Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
SelectNet™ Technology Safety Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Easy Connect to Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Powerful System Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
PacketSaver™ reduces bandwidth consumption . . . . . . . . . . . . . . . . . . . . . . 1-6
Virtual Tie Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
SNMP Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Call Detail Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
IVR/RADIUS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
NATAccess™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Routing Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Call Management Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
H.323 Gatekeeper Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
SIP User Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Chapter 2: Hardware Components
Hardware Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Front Panel Connections and Reset Options . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Back Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
RJ-45 Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
DB-9 Serial RS-232 Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Voice/Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
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LAN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Physical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Chapter 3: Installation
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Pre-Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Inspect Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Rack Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Connect to Line Interface - PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Connect to Trunk Interface - PSTN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Connect to Ethernet LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Connect to PC Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Install Ground Safety Cable (if required) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Power up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Assign IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Change IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Load Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Chapter 4: Configuration/Monitoring
Getting Started with Configuration/Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Tenor Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Tenor Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Chapter 5: System Alarms
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
How to Read Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Valid Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
View Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Display all Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Display Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Display Alarm History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Chapter 6: Diagnostics/Maintenance
Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Common Symptoms/Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
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Diagnostic Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Verify Unit Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Monitor LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Ping Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Monitor Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Restore Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Reset System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Change Unit Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
If you need Additional Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Glossary
Warranty/Approvals
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Chapter 1: Overview 1-1
Chapter 1: Overview
This section gives you a general overview of the Tenor BX including feature descriptions and capabilities.
Specifically, the following topics are covered:
What is the Tenor BX?
Features
Capabilities
Call Routing/Management Options
H.323 Gatekeeper Services
SIP User Agent
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Chapter 1: Overview 1-2
What is the Tenor BX?
The Tenor BX is a high-density VoIP (Voice over Internet Protocol) H.323/SIP switch that converts
voice, fax, and modem data on digital circuit switched trunks, and transmits it over the IP network.
The Tenor BX is suitable for small to medium enterprises and service provider applications by sup-
porting 2, 4 or 8 BRI (Basic Rate Interfaces (2B+D channel) ports with S/T interface, supporting up
to 16 voice channels.
Figure 1-1 Tenor BX VoIP Switch
Depending on the port configuration, the Tenor BX is available in two configuration types:
•MultiPath Switch (intended for PBX, PSTN and VoIP connectivity)
•Gateway (intended for VoIP and PSTN trunk port or PBX connectivity)
The MultiPath Switch is mainly intended for symmetrical multipath applications. The number of
VoIP channels is equal to half the number of PSTN channels. The MultiPath Switch configuration
enables connectivity between the customer equipment (i.e., PBX), PSTN and VoIP Network. The
Gateway is mainly intended for trunking applications interfacing between the VoIP network and the
circuit switched network (PSTN). The number of VoIP channels equals the number of PSTN chan-
nels.
Table 1-1 Tenor BX MultiPath Switch configurations
Whichever configuration you choose, MultiPath or Gateway, the high performance unit provides
one 10/100 BaseT connection and one RS-232 serial console port connection. The unit also incorpo-
Tenor BX
MultiPath/Gateway
Configurations
RJ-45 Ports for BRI
Connection BRI Channels Supported VoIP Channels Supported
BX204 2 4 4 VoIP connections
BX408 4 8 8 VoIP connections
BX816 8 16 16 VoIP connections
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Chapter 1: Overview 1-3
rates an intelligent call routing engine which regulates system resources and configuration while
coordinating all voice traffic activity in the unit.
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Chapter 1: Overview 1-4
Features
The Tenor BX’s specific features are explained below.
The gateway converts circuit switched calls to VoIP calls, the gatekeeper performs IP call routing
functions, and the border element distributes the call routing directories throughout the network.
Complete Solution in one design
The Tenor BX integrates a gateway, gatekeeper, border element, intelligent call routing, and supports
H.323/SIP, and QoS all in one solution, which is suitable for small to medium enterprises and ser-
vice provider applications.
The unit’s simple plug and play embedded system architecture brings VoIP technology to your net-
work without changing your existing telephony infrastructure. Your network stays as is, and the call
type is transparent to the user. This technology boasts superior voice quality without compromising
reliability.
Multipath architecture
With its MultiPath architecture, the Tenor BX can intelligently route calls between the PBX, the
PSTN, and the IP network to achieve the best combination of cost and quality. It can also route calls
over IP to reduce costs, and then transparently “hop off” to the PSTN, to reach off-net locations.
State of the art Management system
The Tenor BX is managed by the Tenor Configuration Manager and Tenor Monitor. Through the
Configuration Manager, you can configure all options, such as signaling data, trunk groups, dial
plans, and call routing numbers. An easy-to-use Java-based installation process enables you to an
install the manager and start configuring within minutes. Through the Tenor Monitor, you can mon-
itor the health of the system, including alarms, call detail records, etc. Both the Configuration Man-
ager and Tenor Monitor provide comprehensive on-line help systems that are available at your
fingertips.
In addition, you can configure the unit through the Command Line Interface (CLI). Through this
simple telnet session, you can access all configuration options, including an online help system,
built into the CLI, which provides help for all features and functions. Just type help with the com-
mand name at any prompt, and data about that field will be displayed.
Unique Design
Tenor BX packs powerful VoIP features into one compact unit. The system’s embedded design
enables you to configure the unit directly without depending on another operating system; it can be
either placed on a table or mounted in a 19” rack.
With its MultiPath technology, the Tenor can be installed without upgrades to the existing voice or
data network. Tenor connects to the data network through a 10/100 Ethernet interface, and to the
enterprise and public voice network through BRI interfaces. In addition, with a wide range of con-
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Chapter 1: Overview 1-5
figurations available, it offers the flexibility for you to select a configuration that best matches your
needs.
SelectNet™ Technology Safety Net
Quality of service is virtually guaranteed. Tenor BX ’s built-in patented SelectNet™Technology
provides a “safety net,” which virtually guarantees that each call going VoIP will not only be routed
successfully, but will deliver high voice quality.
SelectNet monitors the IP network performance for VoIP calls. If the performance characteristics
become unacceptable—according to the delay, jitter, and packet loss specifications you configure—
the Tenor BX will switch the call to the PSTN automatically and transparently. The Tenor continu-
ously monitors your data network for jitter, latency and packet loss, and transparently switches cus-
tomer calls to the PSTN when required.
Easy Connect to Console
Plugging a serial cable between the unit’s RS-232 port and your PC’s console port, will allow local
unit management. Through the console connection, you are able to assign an IP address. In addition,
if you are directly connected to the unit, you are able to configure the unit via Command Line Inter-
face (CLI).
Powerful System Monitoring
There are many different ways to monitor the health of the unit, including LEDs and alarms. LEDs
appear on the front of the unit. The LEDs light up according to operations and alarms the system is
experiencing.
Through the Tenor Monitor and the Command Line Interface (CLI) you can view a list of active sys-
tem alarms, as well as view an alarm history. Each alarm indicates the unit’s operational status.
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