Qwest 2.4GHz Multi-Handset Cordless Phone System User manual

2.4GHz Multi-Handset Cordless Phone System
Se Incluyen Instrucciones en Español
OWNER’S MANUAL

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Congratulations!
You have just purchased a 2.4GHz multi-handset cordless telephone system from
Qwest that has been designed and manufactured to the highest standards of Qwest.
Expand the multi-handset cordless phone into a one-line home or business system
by adding up to three additional cordless handsets. All handsets work together and
just one jack is required for the entire system.
TO RECEIVE THE FULL BENEFITS OF THIS TELEPHONE SYSTEM, IT
IS IMPORTANT THAT YOU READ THIS OWNER’S MANUAL.

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Important Safety Instructions and Battery Safety
CAUTION
To reduce the risk of fire, electric shock, and/or injury, always follow these basic safety
precautions when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions including those marked on the product.
3. Unplug this product from the wall telephone jack and power outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use damp cloth for cleaning.
4. Do not use the base station near water. For example, the station should not be in use near a
bathtub, wash bowl, kitchen sink, laundry tub, wet basement, or swimming pool.
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
6. Slots or openings in the cabinet and the back and bottom are provided for ventilation to
protect it from overheating. These openings must not be blocked or covered. The openings
should never be blocked by placing the product on a bed or other similar surface. This
product should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
7. This product should only be used with a 110 volt AC outlet. If you are not sure of the type of
power supply in your home, contact Qwest or your local power company.
8. Do not overload wall outlets and extension cords as this can lead to fire or electric shock.
9. Never push objects of any kind into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that could lead to fire, electric shock, or injury.
Never spill liquid of any kind on this product.
10. To reduce the risk of electric shock or burns, do not disassemble this product. Take it to
qualified service personnel when service or repair work is required. Opening or removing
covers may expose you to dangerous voltages, electrical current, or other risks. Incorrect re-
assembly can cause electric shock when the appliance is subsequently used.
11. Unplug the base station from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
a. If a liquid has been spilled onto the product.
b. If the product has been exposed to rain or water.
c. If the product does not operate normally when following the operating instructions.
d. Adjust only those controls that are covered by the operating instructions because
improper adjustment of other controls may result in damage and will often require
extensive work by qualified service personnel to restore the product to normal operation.
e. If the product has been dropped or cabinet has been damaged.
f. If the product exhibits a distinct change in performance.
12. Avoid using the telephone during an electrical storm. There may be a risk of electrical shock
from lightning.
13. Do not use the telephone to report a gas leak in the vicinity of the leak.
14. The antenna on the base station does not retract. To prevent injury, do not place the
telephone where persons can step, trip, or fall on the telephone.
15. Do not place metal objects on the antenna.
16. Do not stick foreign objects into any of the holes on the base station or cordless handset. You
could harm the speakers, ear pieces, microphones, or yourself.

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17. Never install jacks in a wet location unless the jack is specifically designed for wet locations.
18. Never touch non-insulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
19. Use caution when installing or modifying telephone lines.
Battery Safety
To reduce the risk of fire, injury, electric shock, or property damage, and to properly dispose of
batteries, please read and understand the following instructions.
1. Use ONLY type AA Nickel-Metal Hydride (NiMH) rechargeable batteries in the cordless
handset and reserve battery compartment.
2. DO NOT use other rechargeable batteries or non-rechargeable batteries. The batteries could
short-circuit, and the battery shell may be damaged causing a hazardous condition.
Instruction labels are located in the handset and charging unit battery compartment.
3. Do not place the batteries in contact with water or fire.
4. Always follow basic safety precautions when using and disposing of batteries. Do not dispose
of the batteries in a fire; the cells may explode. Check with local codes for special disposal
instructions.
5. DO NOT USE ALKALINE, NICKEL CADMIUM, OR LITHIUM BATTERIES IN THE CORDLESS
HANDSET BATTERY CHARGER OR RESERVE BATTERY COMPARTMENT.
6. Periodically clean the charge contacts on both the charger and handset with a soft cloth
slightly dampened with water or mild hand soap.
7. DO NOT mix old and new batteries in this product.
8. Position positive (+) battery contact to match the instruction labels in the cordless handset
and spare battery compartment.
9. Use caution when handling batteries in order not to short the batteries with conducting
materials such as rings, bracelets, and keys. The batteries or conducting material may
overheat and cause burns or a fire.
10. Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause
damage to the eyes or skin. The electrolyte may be toxic if swallowed.
11. THE BATTERIES HEAT UP WHILE CHARGING. THIS IS NORMAL AND IS NOT DANGEROUS.
NOTE: SAVE THESE INSTRUCTIONS!

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Table of Contents
Congratulations! .................................................................................................................. 2
Important Safety Instructions and Battery Safety............................................................. 3
Diagram of Handset............................................................................................................. 6
Diagram of Base .................................................................................................................. 7
Chapter 1 - Installation ........................................................................................................8
Chapter 2 - Getting Started ............................................................................................... 11
Chapter 3 - Features .......................................................................................................... 15
Chapter 4 - Caller ID/Call Log............................................................................................ 20
Chapter 5 - Directory ......................................................................................................... 24
Chapter 6 - Personalizing Your System ........................................................................... 27
Chapter 7 - Additional Handsets and Chargers............................................................... 31
Chapter 8 - Troubleshooting............................................................................................. 33
FCC Wants You to Know ................................................................................................... 36
Care and Maintenance ...................................................................................................... 37
Limited Warranty ............................................................................................................... 37
English Index...................................................................................................................... 38
Spanish Instructions.......................................................................................................... 39

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Diagram of Handset

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Diagram of Base

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Chapter 1
Installation
Contents of System Box
Before installing your multi-handset cordless phone system, check the shipping
carton to be sure you have the following:
• Base (page 7)
• Cordless Handset (page 6)
• Power Supply (page 9)
• Quick Start Guide
• Owner’s Manual
• Handset Accessory Kit
− Belt Clip (page 10)
− 2 AA Ni-MH Batteries
− Battery Door Cover
Notes:
Keep the shipping carton and packaging in case you need to transport your phone.
If the equipment is damaged, do not use it.
Contact your Qwest representative at 1-800-770-2513 for return authorization.
Installing the Handset
Handsets are powered by 2 AA-sized rechargeable Nickel Metal Hydride (Ni-MH)
batteries. Batteries charge automatically when the handset is placed in the base
cradle or cradle of the optionally purchased desktop charger (See Chapter 7).

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Warning! Use only Ni-MH batteries. Do not use Alkaline, Ni-Cad, or Lithium batteries.
1. Place 2 AA rechargeable Ni-MH
batteries into the handset battery
compartment. Slide the battery
cover firmly into the grooves until it
latches. See the illustration.
2. Place the cordless handset into the base cradle or
optional charger. The base light or charger light will
illuminate.
3. The batteries should fully charge for 12 to 14 hours
before you use the phone.
Installing the Base
For optimal performance,
• Install the base AWAY from electrical appliances such as televisions, personal
computers, microwave ovens, or other cordless phones.
• Use the handset AWAY from microwave ovens or other cordless phone base
units.
Warning! Use only the AC power supply provided with this phone. DO NOT use an
outlet controlled by a wall switch.
Proper Base Installation
Note: Place the base on a hard, flat surface. It cannot be wall mounted. Connection to
both a phone wall jack and a standard 110/120 volt outlet is required.

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1. Plug the AC power supply into a standard 120 VAC wall outlet.
2. Locate the larger of the two connectors (RJ 45) and plug it into the back of the
base.
3. The Power light on the base will illuminate.
4. Plug the smaller of the two connectors (RJ 11) into your telephone jack in the
wall.
Installing the Belt Clip
Installing the belt clip enables you to transport the handset on your belt.
1. Remove the belt clip from the handset accessory kit. Place the belt clip at the top
of the back of the handset.
2. Slide the belt clip into place as illustrated.
3. Snap the pins on the inside of the belt clip’s arms into the pin holes near the
handset’s ear piece.

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Chapter 2
Getting Started
Up to four cordless handsets may be used with your base station. The four handsets
include the one handset that comes with the base and up to three additional
handsets. The handset that comes with the base is pre-registered to work with the
base. You must register additional handsets so that they will also work with your
base. For instructions on registering additional handsets, see Chapter 7 on Page 31
of this Owner’s Manual.
Any combination of two handsets (or handset and base speakerphone) may be
engaged in calls at the same time. For example, Handset 2 and the base
speakerphone can talk to an outside caller while Handset 1 and Handset 4 talk on an
intercom call.
To access features on the handset, use the dedicated hard keys (Talk, Flash, End,
Menu,and Int) or the soft keys located directly under the display. The function of a
soft key is defined by the text or icon that appears in the display directly above the
soft key. For example, first press the hard key labeled
Menu. The display will look like the example shown
here. Pressing the soft key below [5] or [6] will scroll
through the menu options. The dashed line in the list of
options indicates the end of a menu list. Pressing the
soft key below OK will select the highlighted option.
Pressing the soft key below [] will return the menu to the previous level. Pressing
the hard key labeled End will exit all the way out of the menus.
To access features of the base speakerphone, use the dedicated hard keys on the
base: Redial, Intcm (Intercom), Hold, Flash, Mute, Spkr (Speakerphone), and Vol
(Speakerphone Volume).
Answering Calls
There are two ways to answer an incoming call.
Handset
Press the Talk key.
Speakerphone
Press the Spkr key.

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Ending Calls
Handset
Press the End key.
Speakerphone
Press the Spkr key.
Making External Calls
Handset
1. Lift the handset.
2. Enter the number (up to 32 digits).
To delete the character to the left of the cursor, press []
To insert a character, use [3] or [4] to position the cursor.
To enter a pause, press Flash.
3. Press Talk button to connect to the phone line and dial the number.
Speakerphone
1. Press the Spkr key to obtain dial tone.
2. Dial the number using the keypad on the base.
Adjusting Volume
Handset
When on a call, press the softkeys labeled: [5Vol]6].
Speakerphone
When on a speakerphone call, press the up or down arrow labeled Vol on the
base.

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Internal Calls (Intercom Calls)
You may talk with another person using the handset or base without engaging the
external phone line.
Handset
1. Press Int on the handset.
2. When you hear the internal dial tone (a pattern of three short beeps followed
by a pause), dial the number of the handset you want to call (a number from
1-4), or dial 0 to call the base.
3. Press the *key or the ALL INT soft key to page all handsets. All phones will
ring, but only one can take the call.
4. The party being called presses either Talk on the handset or “Intcm” on the
base to answer.
5. When finished, press End once or return handset to base (or charger) to
disconnect the call.
Speakerphone
1. Press Intcm on the base.
2. When you hear the internal dial tone (a pattern of three short beeps followed
by a pause), dial the number of the handset you want to call (a number from
1-4), or press * to ring all handsets (although only one can answer.)
3. The party being called presses either Talk on the handset or Intcm on the
base to answer.
4. When finished, press Intcm on base or End on handset.
Redial
You may redial any of the last five external numbers dialed from a handset or the last
number dialed from the speakerphone.
Handset
1. Press the REDIAL soft key.
2. Use the [5] and [6] keys to view the redialable
numbers and the Talk key to dial the displayed
number.
Note: Redialable numbers are unique to each handset.

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Speakerphone
On the base, press Redial. A call will be placed to the last number dialed from the
base.
Hold
External calls may be placed on hold, while internal (intercom) calls cannot be held.
Any system handset, the base speakerphone, or a parallel (non-system) phone in
your home can pick up a held call.
Handset
1. Press the HLD soft key on the handset.
2. The icon in the upper left of the handset display will flash. To resume
the call, press Talk.
Speakerphone
1. Press Hold. It will begin to flash.
2. To resume call, press Hold or Spkr.
Note: If two internal parties are talking to the external line, pressing the Hold key on
one of the two internal handsets is equivalent to dropping out of the call. The other
internal party will still be connected to the external party.

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Chapter 3
Features
Auto Back light
The handset display illuminates when keys are pressed and stays lit for several
seconds afterward.
Out of Range
If you try to place a call or turn your handset on when you are too far away from the
base, you will hear an out of range warning (four very fast beeps). The handset
display will show “Searching,” and the symbol flashes. Move in closer to the
base and try again.
Low Battery Indication
When the battery begins to run low, a symbol in the upper right hand corner of
the handset’s display will appear. A clear battery icon and a long beep every 30
seconds signal low battery power. Return the cordless handset to either the base unit
or the optional charger cradle.
Call Timer
A call timer, located in the upper right corner of the handset display records the
duration of a call. It begins timing the call from the moment you get a dial tone. It
ends when the line disconnects.
Message Waiting Indicator
If you subscribe to voice messaging service from Qwest, both the handset and the
base station will indicate that you have a message waiting. On the handset, an
envelope will appear in the middle of the first line of the handset screen. On the
base station, the “Messages” light turns on. It turns off once you retrieve messages.
Note: If light does not go out, select “Reset Msg Waiting” under “System Settings”
Menu.

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Transfer
Transferring a call involves moving an external call from one handset to another.
Internal (intercom) calls may not be transferred. There are two types of transfer:
announced and unannounced.
Announced Transfer
1. Place an outside call on hold.
2. Place an intercom call to another handset (a number from 1-4), or dial 0 to call
the base.
3. Announce the call to the person who answers.
4. Hang up.
5. The person who receives the call presses Talk or Spkr to accept the call.
Unannounced Transfer
1. During an external call, press Int on the handset or Intcm on the base.
2. Place an intercom call to another handset (a number from 1-4), or dial 0 to call
the base.
3. The call will ring on the handset you dialed. Other handsets (or speakerphone)
will show a solid line to indicate the phone is in use.
4. If the transferred call is not picked up after 30 seconds, the call returns to the
original recipient.
Note: You may also initiate unannounced transfer by pressing Int* and any ringing
handset or the base speakerphone may pickup.
Call Waiting (Flash)
The Flash key is used with the Call Waiting feature. Press Flash to switch between
calls when the Call Waiting signal is heard.
Note: The Call Waiting signal requires subscription to the Call Waiting feature from
Qwest or your local telephone company.
Mute
Mute allows you to temporarily disconnect the base speakerphone so you may hear
the caller, but the caller is prevented from hearing you.
1. Press Mute on base speakerphone. The light illuminates.
2. To return to your conversation, press Mute again.

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Consultation Call
You may consult with another intercom party while engaged in an external call.
1. Place the external call on hold.
2. Dial the internal (intercom) party.
3. Confer with the internal caller. Press End or Intcm to terminate the intercom call.
4. Resume the original call by pressing Talk or Spkr.
Call Pending
When engaged on an intercom call, the system alerts you that an external call is
being received.
1. During an intercom call, an external call comes in (a tone will sound).
2. Non-system (parallel) phones will ring.
3. The handset display shows ACCEPT .
4. Press Talk or the ACCEPT soft key on the handset. On the base, press Spkr (it
will be flashing) to accept the call.
5. Both parties of the intercom call are now connected to the outside line.
Join a Call
Picking up either a system handset or another household telephone will allow access
to the external line unless more than two system handsets (or handsets and
speakerphone) try to engage the line. If more than two system phones try to pickup
the call or if a system handset tries to pickup a call with two system handsets already
connected, an error tone will result.
Note: A parallel (non-system) household telephone can access the external line even
if two system handsets are on the line.
Calling Features
Use your handset to easily access Qwest calling
features. Qwest calling features are offered by
subscription or on a pay-per-use basis. For more
information about calling features offered in your
area, contact your Qwest representative.
1. Press Talk.
2. The display screen will show SERVICE.You have 5 seconds to select this
feature.

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3. Scroll to the feature you want and press OK.
4. The system will dial the appropriate “star code”
feature: (* is automatically dialed.)
*70 to cancel call waiting,
*69 for auto callback (Last Call Return),
*66 for repeat dialing (Continuous Redial),
*67 for repeat dial off (cancel Continuous Redial).
5. If “Auto Callback” or “Repeat Dialing” is selected,
the display screen will show “Possible Additional
Cost” for 2 seconds.
6. After canceling Call Waiting (the display shows
*70), you can use the Directory to place a call.
Select OK, Menu, OK,select directory item and press Talk.
7. Press End at any time to return the handset to the idle (unused) state.
Three Way Calling (Conference)
Three way calling may be used at anytime during an external call between two
parties who wish to add a third party.
1. When you wish to add the third party (a third external line), press 3WAY in the
display. “Possible Additional Cost” will appear for two seconds on the display.
2. The display will show “Please Dial” (or press Menu for the directory).
3. You may dial the number of the third party directly onto the key pad and press
3WAY again to join all parties. You may also dial the third party through the
directory by pressing Menu,selecting “Directory,” pressing OK, and scrolling
through the directory to the desired number. Press Talk to dial the number, and
then press 3WAY to join all parties.
4. Pressing 3WAY again will disconnect the third party.
Room Monitor
You may use one or more cordless handset to alert you
of noise within a handset’s hearing range. For example,
you may monitor activities in another part of your
home.
1. Press Menu.
2. Select “Room Monitor” by using the [5] and
[6] arrow keys to scroll down the menu, and
press OK.

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3. Press OK until a check mark appears next to “Monitor Room.”
4. Select “Set Call Number” and press OK.
5. Enter the handset number of the handset that will be alerted by this room
monitor handset. The handset number of the alerted handset must be different
than this room monitor handset. Enter 0to alert the base speakerphone. Enter *
to alert all handsets and the base speakerphone.
6. Press OK.
7. Select “Set Level,” press OK. There are three noise levels that will trigger a call.
To set the level on the room monitor, use the [3] and [4] arrow keys. The Level
1 setting requires the least amount of noise to trigger a call, Level 3 requires the
most amount.
8. Press OK then End.
Note: The handset remains in the Room Monitor mode until you disable it.
To disable the Room Monitor,
1. Select “Room Monitor;” press OK.
2. Press OK to remove checkmark and then End to return handset to idle state.
Note: An incoming call will not ring on handsets in the Room Monitor mode. You
will see the call on the handset’s display, and you may pickup the call by pressing
Talk.
Temporary Tone
The system is set to tone dialing from the factory. If your phone line is set to pulse
dialing, you can access bank facilities and telephone answering machines through
the handset’s temporary DTMF menu.
1. Press Talk.
2. Press Menu.
3. Scroll to the Temp DTMF On/Off toggle key.
4. Press OK.
5. Dial number. The handset will reset automatically when the call ends.
To set your phone to pulse dialing
1. Press Menu.
2. Select “System Settings”, press OK.
3. Select “Tone/Pulse Dial”, press OK.
4. Select “Pulse Dialing”. A check mark appears next to Pulse Dialing.

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Chapter 4
Caller ID /Call Log
Caller ID and Call Waiting ID are optional subscription services provided by Qwest.
The system generates a Caller ID record for every incoming external call and ‘for
each Call Waiting call’ that includes Caller ID information.
Caller ID information is shown on the handset display. It shows the name and
number of the caller, and time and date of the call.
Note: If you do not subscribe to Caller ID with name, the name will not appear.
The Call Log feature stores information for incoming external calls. The Call Log
maintains a list of the last 50 calls received. Call Waiting calls are also included in
this list if you have subscribed to Call Waiting ID. Entries are viewed one at a time
and are always shown in reverse chronological order, that is the most recent call is
shown first and scrolling down in the Call Log will show the next most recent call.
Items Stored in the Call Log
Caller Name
The calling party name is displayed as received from the telephone company. If more
than 16 characters are received, only the first 16 are displayed.
Time and Date
The time and date are received as part of the Caller ID message and are stored in the
Call Log. If the information is not received as part of the message, 00:00A and 00/00
will be stored in the call log as the time and date.