Qwest qw5872 User manual

1
Getting started . . . . . . . . . . . . . . . . . . . . . 3
Before you begin . . . . . . . . . . . . . . . . . . . . . 3
Parts checklist. . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . 4
Choose location . . . . . . . . . . . . . . . . . . . . 4
Install handset battery. . . . . . . . . . . . . . . . . 4
Power guard/spare battery charger feature . . . . . . 5
Table/desk installation . . . . . . . . . . . . . . . . 6
Wall mounting . . . . . . . . . . . . . . . . . . . . . 7
Charge the handset battery . . . . . . . . . . . . . . 7
Check for dial tone . . . . . . . . . . . . . . . . . . 8
Belt clip . . . . . . . . . . . . . . . . . . . . . . . . . 8
Registration . . . . . . . . . . . . . . . . . . . . . . . 9
Register your accessory handsets . . . . . . . . . . 9
Re-register existing handsets to a new base. . . . . 9
De-register all system handsets . . . . . . . . . . . 9
Basic operation . . . . . . . . . . . . . . . . . . . . 10
Handset and base indicators. . . . . . . . . . . . . . 10
Handset display . . . . . . . . . . . . . . . . . . . 10
Base display . . . . . . . . . . . . . . . . . . . . 11
Handset layout . . . . . . . . . . . . . . . . . . . 12
Base unit layout . . . . . . . . . . . . . . . . . . . 13
Telephone operation . . . . . . . . . . . . . . . . . . 14
Making calls . . . . . . . . . . . . . . . . . . . . . 14
Answering calls . . . . . . . . . . . . . . . . . . . 14
Flash function . . . . . . . . . . . . . . . . . . . . 15
Redial . . . . . . . . . . . . . . . . . . . . . . . . 15
Mute . . . . . . . . . . . . . . . . . . . . . . . . . 15
Conference call . . . . . . . . . . . . . . . . . . . 15
Volume . . . . . . . . . . . . . . . . . . . . . . . 15
Transferring calls . . . . . . . . . . . . . . . . . . 16
Intercom call. . . . . . . . . . . . . . . . . . . . . 16
Call forward . . . . . . . . . . . . . . . . . . . . . 17
Handset locator . . . . . . . . . . . . . . . . . . . 18
Headset . . . . . . . . . . . . . . . . . . . . . . . 18
Operating range . . . . . . . . . . . . . . . . . . . 19
Handset display screen messages . . . . . . . . . 20
Base display screen messages . . . . . . . . . . . 22
Telephone settings . . . . . . . . . . . . . . . . . . . 23
Ringer volume. . . . . . . . . . . . . . . . . . . . 23
Ringer tone . . . . . . . . . . . . . . . . . . . . . 23
Key tone . . . . . . . . . . . . . . . . . . . . . . . . 24
Language. . . . . . . . . . . . . . . . . . . . . . . . 24
Dial type . . . . . . . . . . . . . . . . . . . . . . . . 24
Directory . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing a new entry . . . . . . . . . . . . . . . . . 25
Review/dial from the phonebook . . . . . . . . . . 26
Edit a phonebook entry . . . . . . . . . . . . . . . 27
Delete a phonebook entry. . . . . . . . . . . . . . 27
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 28
Shared call log . . . . . . . . . . . . . . . . . . . . . 28
About call history (caller ID) . . . . . . . . . . . . . 29
Review call history . . . . . . . . . . . . . . . . . 29
Delete records from call history . . . . . . . . . . . 29
Dial a displayed number . . . . . . . . . . . . . . 29
Store a call history record in the directory . . . . . 30
Table of contents

2
Voicemail . . . . . . . . . . . . . . . . . . . . . . . 31
Access voicemail . . . . . . . . . . . . . . . . . . 31
Clear voicemail . . . . . . . . . . . . . . . . . . . 31
Program the voicemail access keys. . . . . . . . . 31
Program password . . . . . . . . . . . . . . . . . 32
Program the VOICEMAIL key . . . . . . . . . . . . 32
Program the PLAY key . . . . . . . . . . . . . . . 32
Program the SKIP key . . . . . . . . . . . . . . . 33
Program the ERASE key . . . . . . . . . . . . . . 33
Reset all codes . . . . . . . . . . . . . . . . . . . 33
Custom pay-per-use (PPU) features . . . . . . . . . . 34
PPU keys on base . . . . . . . . . . . . . . . . . 34
PPU keys on handset . . . . . . . . . . . . . . . . 34
Change PPU key setting . . . . . . . . . . . . . . 35
Change auto call back number . . . . . . . . . . . 35
Change 3-way calling number . . . . . . . . . . . 36
Change repeat dialing number . . . . . . . . . . . 36
Reset all codes . . . . . . . . . . . . . . . . . . . 36
Batteries . . . . . . . . . . . . . . . . . . . . . . . . 37
Battery care and maintenance . . . . . . . . . . . 37
Replacing the handset battery . . . . . . . . . . . 37
Additional information . . . . . . . . . . . . . . . . 38
Troubleshooting . . . . . . . . . . . . . . . . . . . . 38
Maintenance . . . . . . . . . . . . . . . . . . . . . . 45
Warranty . . . . . . . . . . . . . . . . . . . . . . . . 45
Important safety instructions . . . . . . . . . . . . . . 46
FCC, ACTA and IC regulations . . . . . . . . . . . . 47
Technical Specications . . . . . . . . . . . . . . . . 49
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Table of contents

3
Getting started
Parts Checklist
1. Handset
2. Base unit
3. Battery
4. Telephone line cord
5. Belt clip
6. Base wall mounting bracket
7. AC power adaptor
8. User’s manual
Before you begin
Telephone
line cord
Battery
AC power adaptor User’s manual
Handset
• Important!
Before using this
telephone, you
must read the
important safety
instructions on
page 46.
Base unit
Belt clip
Base wall mounting
bracket

4
Installation
For maximum performance of your
cordless telephone system:
1. Choose a central location for your
base unit.
2. I ns ta ll you r ba s e u n it a nd
extension handsets away from
electronic equipment, such as
personal computers, television
sets and microwave ovens.
3. In locations where there are
multiple cordless telephones,
separate base units as much as
possible.
4. Install your telephone equipment
away from heat sources and
sunlight.
5. Avoid excessive moisture, dust
or extreme cold.
Install handset battery
a) Align the two holes in the plug with
the socket pins, then snap the plug
into place.
b) Place the battery in the compartment.
c) Replace cover by sliding it up into
place.
d) Place the handset in its base when
not in use to ensure maximum daily
performance.
Choose location

5
Getting started
Power guard/spare battery charger feature
Your phone can use the spare battery in the base unit to provide operational backup in the event of a
power failure. With a fully charged battery in the spare battery charger, you will still be able to place
and receive calls from the handset for up to 1.5 hours.
The spare battery can also be used to replace a drained handset battery, ensuring uninterrupted use.
A spare battery can be purchased from most retail stores that carry electronic equipment.
1. Open the spare battery compartment by pressing the lever on the cover as shown below in diagram
one. Then pull the compartment cover up, as shown in diagram two.
2. Align the two holes in the plug with the socket pins, then snap the plug into place. Place the battery
in the charger as shown in the diagram below.
3. Replace the spare battery compartment cover. The spare battery takes 16 hours to fully charge a
drained battery.
Installation
• When using the phone
during power backup
mode, audio
quality may be
compromised
due to reduced
power availability.
CAUTION: To reduce
the risk of re or injury,
read and follow these
instructions:
1. Use only the
battery supplied, or
equivalent.
2. Do not open or
mutilate the battery.
Released electrolyte
is corrosive and may
cause damage to the
eyes or skin. It may be
toxic if swallowed.
3. Exercise care in
handling battery
in order not to
short the battery
with conducting
materials such as
rings, bracelets, and
keys. The battery
or conductor may
overheat and cause
burns.

6
Table/desk installation
Installation
Modular
telephone jack
Standard
electrical outlet
Connect the power cord. After
charging the battery for at least
16 hours, connect the telephone
line cord.
• Install the base unit
away from electronic
equipment such as
personal computers,
television sets or
microwave ovens.
Avoid excessive
heat, cold, dust or
moisture.

7
Getting started
Installation
Wall mounting
Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting
is optional.
1. Plug the adapter into an electrical outlet, and the connector to the bottom of the base unit.
2. Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the
wall jack.
3. Line up the tabs on the wall mount adapters with the holes at the bottom of the base unit. Snap the
wall mount bracket rmly in place.
4. Mount the base unit on the wall. Position the base unit so the mounting studs will t into the holes
on the wall mount bracket. Slide base unit down on the mounting studs until it locks into place
Charge the handset battery
Place the handset in the base. Be sure to charge the battery for at least 16 hours before using your
phone.
• Install the base unit
away from electronic
equipment such as
personal computers,
television sets or
microwave ovens.
Avoid excessive heat,
cold, dust or moisture.

8
Installation
Check for dial tone
After the batteries are charged, pick up the handset and press ON; you should hear a dial tone. If you
do not, try this phone in another phone jack.
Belt Clip (optional)
NOTE:
• Your phone contains an internal noise lter (for DSL subscribers). This means, If you subscribe to DSL
service, you shouldn’t experience interference or noise when using your phone due to your DSL
service.

9
Getting started
Your phone can operate up to four handsets. To order additional handsets call the supplier.
Register your accessory handsets
1. After charging the battery, the screen will display:
2. On the base unit, press MENU/SEL, then scroll to DISPLAY BASE ID,
press MENU/SEL.
3. Enter the 15 digit base unit ID code, If you make a mistake, press the
DELETE/MUTE key to backspace (delete characters), then enter the
correct information.
4. Press MENU/SELECT to complete the registration process.
5. Once a valid base ID code has been entered, the display will blank for
a second or two, and then show:
6. If the base accepts the new handset, after several seconds the new
handset will show:
Where Xis the new handset number assigned, sequentially, by the base.
Re-register existing handsets to a new base
1. Install your new base unit, the handset(s) will display SEARCHING…,
press and hold the MENU/SELECT button for two seconds.
2. The handset will display:
3. Follow steps 2 through 6 in Registration above.
De-register all system handsets
1. With the phone in idle, press *883244# on the base.
2. Then press MENU/SEL, IN USE and CHARGE, the POWER LED will
illuminate briey before returning to idle.
3. This will erase all handsets registered to the base. The handsets will
now prompt you to:
4. Re-register the handset(s) to base by following steps 2 through 6 in
Registration above.
Registration
ENTER BASE ID
###############
SEARCHING...
HANDSET X
ENTER BASE ID
###############
• The 15-digit base
ID code may
contain numbers
and characters,
including 0
through 9 and *.
Make sure you
enter all 15 digits.
• If you do not
enter the correct
digit sequence,
you will hear an
error tone. Press
DELETE/MUTE
key to backspace
to erase a
character(s) and
carefully re-enter
the base ID code.
• De-registering all
system handsets
will prevent any
handset from
placing calls until
the handset is
re-register to the
base.
ENTER BASE ID
###############

10
Handset and base indicators
Handset display
Icon Description
MUTE Turns on when the microphone is muted.
NEW Turns on when there are new call log entries.
Turns on when the ringer is muted.
Low battery indicator and charging indicator.
LED is on when in handsfree mode.
VOICEMAIL On when new voicemail is detected. Service must be subscribed through your
local telephone company.

11
Basic operation
Base display
Icon Description
MUTE • MUTE turns on when the microphone is muted.
• LED is on when microphone is muted
NEW Turns on when there are new call log entries.
Turns on when the ringer is muted.
Displays when spare battery is charging in the base unit.
IN USE On when the phone is off hook.
CHARGE On when the handset is charging in the base.
VOICEMAIL On when new voicemail is detected. Service must be subscribed through
your local telephone company.
LED is on when base speakerphone is in use.
SPARE BATT • LED ashes when the base is operating on spare battery power.
• LED is on when a spare battery is charging and the power adapter is
plugged into the base.
Handset and base indicators
• In the event of a
power failure, if
a spare battery
is charging in the
base, the base
will go into backup
mode and use the
spare battery for
power.

12
Handset layout
1. Antenna
2. CID
3. Redial/pause
4. On/ash
5. Dialing key (0 - 9, *, #)
6. Voicemail
7. Play
8. Skip
9. Menu/select
10.
11. Speaker
12. Mute/delete
13. Off/clear
14. Billed services
15. Intercom
16. Erase X
16

13
Basic operation
1. Intercom
2. In use
3. Spare battery compartment
4. Charge
5. Microphone
6. Auto call back
7. 3-way calling
8. Repeat dialing
9. Number keys
10. Speaker
11. Mute
12. Flash
13. Redial/pause
14. Caller ID
15. Exit
16. Delete
17. Phonebook
18. Menu/select
19. Skip
20. Volume
21. Erase
22. Voicemail
23. Play
Base unit layout
23

14
Telephone operation
Making calls
From the handset:
Press ON (or, SPEAKER ( ) to use the handset speakerphone feature).
Dial the phone number.
-OR-
Dial the phone number rst; then press ON or SPEAKER ( ).
As you are entering numbers, press DELETE/MUTE or OFF/CLEAR to
backspace and make corrections, or press and hold PAUSE to enter a 3 second
dialing pause. Press OFF to end your call.
From the base unit
•Press SPEAKER ( ). Dial the phone number.
-OR-
Enter the phone number rst; then press SPEAKER ( )
As you are entering numbers, press DELETE or EXIT to backspace and make
corrections, or press and hold PAUSE to enter a three second dialing pause.
• Press SPEAKER ( ) to end your call.
Answering calls
From the handset
• Press ON, SPEAKER or any of the number keys.
• Press OFF to end your call.
From the base unit
• Press SPEAKER ( ) or any of the dialing keys (0-9, *, #).
•Press SPEAKER ( ) to end your call.

15
Basic operation
Flash function
You can use your phone with services such as call waiting. When you receive a call waiting signal,
simply press the FLASH key to switch to the new call. Press FLASH again to switch back to the
original call.
Redial
•Press REDIAL to display the last telephone number dialed from the handset or base unit (up to 32
digits). Use or to scroll through the ve previously dialed numbers.
When the beginning or the end of the redial list is reached, a double beep will sound.
•When the desired number is reached, press ON or SPEAKER ( ) to dial.
• Press DELETE/MUTE on the handset (or DELETE on the base) to delete the number from the
redial memory.
• Press OFF/CLEAR on the handset (or EXIT on the base)to exit the redial review list.
Mute
• During an active call, press the MUTE key on handset or base unit
to disable the microphone. The screen will display:
• Press MUTE again to return to normal two way conversation.
MICROPHONE ON will display briey.
Conference call
Your phone is capable of supporting conference calls between system handsets or base. It is possible to
establish a conference between any two handsets (or a handset and the base) and the external line.
If a handset or base already has a connection to the external line, and
any other handset or base goes off-hook, a conference is immediately
established. The handsets will show:
Volume
Press the VOLUME button on the handset or press the VOLUME button on the base to adjust
listening volume. Each button press raises or lowers volume by one level. When you change the
volume level, the new setting is saved. The new volume level will be applied each time you use the
handset, speakerphone or headset.
Telephone operation
• Use FLASH to
access other
phone company
subscriber
services, as
described by your
provider.
• To end a
conference call,
press OFF at he
handset or
on the base. The
conference call will
not be terminated
until all handsets
or base unit have
disconnected from
the call.
PHONE 00:00:25
MICROPHONE MUTED
MUTE
PHONE 00:00:25

16
Transferring calls
You can transfer calls between the base and any handsets registered to it.
While you are on an external call, Using Transfer allows you to speak to
the person who answers at the base or handset you are calling before
releasing the external call to them.
• Press INTERCOM key on the handset or base, it will display:
• Select the number of the handset to which the call is to be transferred
1-4 or 0 for base. For example if you intercom handset 2 the display
will show:
• Press ON, SPEAKER or INTERCOM on the handset or base being
called to answer the intercom call. You may now discuss the external
call with the person who answered the other handset or base.
• On the handset, press the OFF key to transfer the external call to the
other handset or base. (If transferring from the base, press SPEAKER
to transfer.)
Intercom call
You can intercom between the base and any handsets registered to it.
•From the idle (off) mode, press INTERCOM. The handset will
display:
•Select a number of the handset to be called (1-4 or 0 for base).
For example if you intercom the base the display will show:
INTERCOM TO:
• If the returned call
is not answered
within 30 seconds,
the external call
will end
automatically.
• While in transfer
mode (before
releasing the
call) you may
toggle back and
forth between the
external call (the
display will show
OUTSIDE) and
the intercom call
(the display will
show INTERCOM)
by pressing the
INTERCOM key.
Telephone operation
TRANSFER TO:
HANDSET 1
IS CALLING
CALLING
HANDSET 2
CALL TRANSFERRED
CALLING
BASE

17
Basic operation
•Press INTERCOM, ON or SPEAKER ( )on the handset (or base)
to answer the intercom call. The screens will display:
• Press INTERCOM, OFF/CLEAR on the handset (or EXIT on the base)
to end the call
If the handset/base you are attempting to intercom is out of range, or on
an external call, the display will show:
Call forward
You can forward calls between the base and any handsets registered to it.
• A handset on an external call can forward it to any other handset or base.
• Press and hold the INTERCOM key on the handset, it will display:
• Enter the handset number you wish to forward to or 0 for base.
The handset will display:
• At the handset or base press ON, SPEAKER or any of the dialing
keys (0-9, *, #) to answer the call.
If the handset or base being called does not respond in about one
minute, the external call will be returned to originating handset or
base and the display will show:
INTERCOM
UNABLE TO CALL
TRY AGAIN
FORWARD TO:
CALL FORWARD
Telephone operation
CALL BACK

18
Telephone operation
Handset locator
•From the idle (off) mode, press MENU/SEL on the base unit, then
use or key to scroll to HANDSET LOCATOR.
• Press MENU/SEL, display will show:
•To end the page, press ON, SPEAKER, or any dial pad key (0-9,*,#) on the handset, or press
MENU/SEL or EXIT on the base.
> HANDSET LOCATOR
DISPLAY BASE ID
PAGING
ALL HANDSETS
Headset
You can use this telephone handsfree when you install a compatible
2.5 mm headset, purchased separately.
Plug the headset into the jack located on the side of the handset
(under the small rubber ap). Do not force the connection, but make
sure the plug ts securely.

19
Basic operation
Operating range
This cordless telephone operates within the maximum power allowed by the Federal Communications
Commission (FCC). This handset and base can only communicate over a certain distance. The range
may be affected by the weather or the construction of your home or ofce.
If you receive a call while you are out of range, the handset might not ring or if it does ring, the call
might not connect when you press ON. Move closer to the base, then press ON to answer the call.
If you move out of range during a phone conversation, you might hear noise or interference, or you
may lose the call. To improve reception, move closer to the base.
If you move out of range while on a call and the call is lost, your line may remain busy. To hang up
properly, walk back into range, periodically pressing OFF.
Telephone operation

20
Telephone operation
Handset display screen messages
Screen displays: When:
PHONE The handset is in use.
ENDED The handset is on hook.
NO ENTRIES You are accessing an empty directory or call log.
LIST FULL You are saving to a full directory.
MICROPHONE MUTED The call is on mute.
SPEAKER The handset speakerphone is in use.
LOW BATTERY The battery needs to be recharged.
INCOMING CALL There is a call coming in.
NEW VOICE MAIL There are new voicemail messages.
X NEW CALLS There are new calls in the CID log.
SEARCHING... The handset has lost communication with the base.
BASE IS PAGING The base is paging handset(s).
BASE IS CALLING The base is calling.
CALLING HANDSET X Calling another handset.