Qwest Actiontec M1000 User manual

© 2008 Qwest Communications International Inc.
How to Troubleshoot Wireless Access (Wi-Fi) on the Qwest® Standard Modem: Actiontec®
M1000 with the Qwest® Wireless Module: Actiontec® W1000
Internet Service Provider (ISP):
All
Use this document if:
You want to change one or more of the following settings to troubleshoot your Qwest Standard
Modem: Actiontec M1000 for wireless issues:
1. Reset your modem to factory defaults (Step 1)
2. Reprogram your modem (Step 8)
3. Change your SSID or Network Name (Step 15)
4. Change your Security Key (Step 15)
5. Change the Wireless Channel (Step 22)
This document assumes:
That you have your PPP username and password that was provided by your Internet
Service Provider (ISP). Click here to look up your ISP’s contact information.
Your computer is directly connected to the modem using an Ethernet cable.
The Qwest Standard Modem: Actiontec M1000 is powered on.

© 2008 Qwest Communications International Inc.
1. First, make sure you have fully installed the Qwest Wireless Module: Actiontec W1000 into
the Qwest Standard Modem: Actiontec M1000. If not, click here for installation instructions.
2. Open a web browser, type 192.168.0.1, and press enter.
3. If you have the blue and white screen on the left as shown below, proceed to step 4. If you
have the solid blue screen to the right, click here to see those directions.

© 2008 Qwest Communications International Inc.
4. Select Utilities from the tabs.
5. Select Restore Default Settings.

© 2008 Qwest Communications International Inc.
6. Select Restore Default Settings again.
7. The ‘Thank You’screen will appear. Proceed to the next step.
8. These are the steps for reprogramming your modem. Select the Advanced Setup tab.

© 2008 Qwest Communications International Inc.
9. Select WAN IP Address.
10. When asked if you want to proceed, select Yes.

© 2008 Qwest Communications International Inc.
11. Select PPPoE.
12. Place a checkmark next to ‘PPP Auto Connect’if it is not populated
13. Enter the PPP username and password that was provided to you by your Internet Service
Provider (ISP).

© 2008 Qwest Communications International Inc.
14. Complete the next steps according to your ISP’s instructions, then select Apply. Listed
below are the most common settings.
15. These are the steps for changing your SSID and WEP key. Select the Wireless Setup tab.
16. Select On.
17. The ESSID is how other wireless devices will see this wireless connection; you can change it,
or leave it.
18. Select 64-BIT WEP.

© 2008 Qwest Communications International Inc.
19. You can either use the Factory Default WEP Security Key, or if you would like to use your
own customized WEP security key, select the radio button next to Create a 64-Bit WEP Key.
Then, type in 10 characters. Only use characters A-F or any number from 0-9
20. At the bottom of the page you will see a summary or the settings you selected. Review them
and select Apply.
21. The ‘Thank You’screen will appear. Proceed to the next step.

© 2008 Qwest Communications International Inc.
22. These are the steps for changing the wireless channel your modem transmits on. Select
Wireless Setup.
23. Select Channel.

© 2008 Qwest Communications International Inc.
24. The primary channels are 1, 6, and 11. Once you have selected a channel, select Apply.
Wireless equipment, like 2.4GHz cordless phones, wireless security cameras, and wireless
baby monitors can interfere with your wireless internet.
25. The ‘Thank You’screen will appear. You can now attempt to connect to the wireless signal
being transmitted by your Actiontec.